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Reviews of Toyoko Inn Hokkaido Sapporo Station Nishi Hokudai Mae

2.5 out of 5
Toyoko Inn Hokkaido Sapporo Station Nishi Hokudai Mae
4-22-7, Kita Hachi-jo, Nishi Kita-ku, Sapporo, Hokkaido

Reviews

7.8

Good

Rating 10 - Excellent. 95 out of 394 reviews" "
Rating 8 - Good. 192 out of 394 reviews" "
Rating 6 - Okay. 82 out of 394 reviews" "
Rating 4 - Poor. 20 out of 394 reviews" "
Rating 2 - Terrible. 5 out of 394 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thitiya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Nov 2023
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 29 Dec,2023
Thank you very much for having stayed at our hotel this time.We sincerely look forward to your visit.

4/10 Poor

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The design of the room was very poor,loose wires.
Stayed 1 night in May 2023
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 26 Aug,2023
Dear John Thank you very much for staying at our hotel the other day.We will strengthen our checking system and we will strive to make improvements as soon as possible.Thank you very much for posting valuable opinion this time.Toyoko Inn Sapporo Station West Exit Kitadaimae All the staff

4/10 Poor

Andrew

Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 29 Aug,2023
先日はご宿泊頂きありがとうございました。是非、挽回の機会を賜りたく、またのご来館を心よりお待ち申し上げます。

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a standard Toyoko Inn as I think it was a different renovated under the Toyoko Inn brand. It has all the usual amenities for the chain though plus some neat extras (all-day coffee service, Hokkaido milk with breakfast, etc...) Very easy access from Sapporo Station. Turn right at the exit near the Starbucks and just walk straight for about 5 minutes.
Stayed 1 night in Feb 2023
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 24 Aug,2023
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

hieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast. Small standard hotel chain location.
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 24 Aug,2023
Thank you very much for staying at our hotel the other day.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

6/10 Okay

Fumitaka

Travelled with group
Liked: Cleanliness
clean but normal
Stayed 1 night in Jul 2022

10/10 Excellent

WEIQIANG HENSLEY

Stayed 1 night in Jun 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Sapporo Station, decent (Japanese) breakfast, but the rooms are small, with paper-thin walls.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard Toyoko Inn experience
Standard Toyoko Inn experience. The hotel is located right across Hokkaido University, and there are cafes and eateries nearby that are frequented by students.
Stayed 1 night in May 2019

6/10 Okay

Lam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service was satisfactory as always. But, I was told that the availability of my room was 4 pm due the booking was via the Expedia. Perhaps, Expedia should review this arrangement with the hotel.
Stayed 1 night in Apr 2019

8/10 Good

Lam

Clean and tidy. Room is a bit small as usual. Building is obviously old.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, everything is as described and expected!
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toyoka Hotel close to Sapporo Railway station
I stayed at this hotel on two occasions. I found the hotel was in a handy place for transport and shopping. Comfortable rooms ok for one person . Breakfast was quite nice and the staff were very polite and helpful.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Vidi, Jakarta, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & comfortable place
Really enjoy with the place and near from JR Station Sapporo
Stayed 3 nights in Feb 2018

10/10 Excellent

Diah Rostanti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay for free breakfast
The breakfast is simple but so delicious!
Stayed 1 night in Feb 2018

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & decent hotel
The location is pretty near to Sapporo JR station, approximately about 10 mins walk depending on your pace. The hotel is very decent. The room is small but is comfortable. The breakfast is pretty basic but is nice though.

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2017

8/10 Good

Mary, Portland, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Walking distance to JR Sapporo station, and downtown Sapporo sightseeing spots. Lots of convenience stores and restaurants nearby.
Stayed 2 nights in Oct 2017

8/10 Good

Mariusz

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay many attractions in walking distance
Stayed 2 nights in Aug 2017

6/10 Okay

Thomas

Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience and value - Best price for location
Super location, just a few minutes walk to Sapporo station. Nice breakfast and across from a beautiful park.

8/10 Good

KS, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent business hotel close to JR Sapporo
It was a fair experience staying at this hotel. Just 5 mins walk away from JR Sapporo station north exit, it is very convenient. The hotel staff are most friendly and helpful, and have no problem with communicating in English.

6/10 Okay

Michael

Disliked: Room comfort
NEVER AGAIN!!!
The worst check-in experience I've had in my life. I wanted to check in when it was 4 minutes before the official check-in time of 4pm. The lady at the front desk told me I couldn't check in yet because it wasn't 4pm! She even knew I had waited at the lobby for over four hours, yet she insisted I had to wait for four more minutes. The hotel's complete lack of flexibility is unbelievable. The room is incredibly small.

4/10 Poor

miyuki

Liked: Staff & service
Disliked: Cleanliness
トイレの掃除が良くない
Stayed 2 nights in May 2024
Response from 東横INN札幌駅西口北大前 on 19 May,2024
この度は数あるホテルの中から当ホテルにご宿泊いただき誠にありがとうございます。また、アンケートにて貴重なご意見ありがとうございます。トイレの掃除についてご不便ご不快な思いをさせてしまい大変申し訳ございませんでした。今回の案内に関して全体にて共有させていただき、同様のことが起こらないよう改善に努めさせていただきます。またのご宿泊を従業員一同心よりお待ちしております。

8/10 Good

Yasuko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is okays.
Stayed 1 night in May 2024
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 13 May,2024
Yasuko 様Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.東横INN札幌駅西口北大前 スタッフ一同

10/10 Excellent

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
少し離れたところにはありましたが、近くにコンビニや、小さいご飯屋さんや居酒屋があったので便利でした。朝も夜も静かで、ホテルを出る時気持ちよかったです。
Stayed 1 night in Mar 2024

8/10 Good

???

Business traveller
Liked: Cleanliness, staff & service, amenities
普通に快適に過ごせました。
Stayed 2 nights in Apr 2024
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 19 Apr,2024
この度は、数あるホテルの中より当ホテルにご宿泊頂き有難うございます。これからもお客様のご評価を励みに、より一層ご満足いただるようにサービスの向上に努めて参る所存です。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

10/10 Excellent

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities
札幌駅から5分ほど。部屋はきれいに清掃されていました。シャワーの排水がよかった。 朝ごはんはスタッフの女性が常に温かさなど見てくださっていました。
Stayed 1 night in Apr 2024
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 8 Apr,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。これからもより良いサービスをご提供できますよう、従業員一同、精進して参ります。皆様のまたのお越しを心よりお待ち申し上げます。

6/10 Okay

Fuko

Stayed 1 night in Mar 2024
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 7 Apr,2024
Fuko 様先日はご宿泊頂きありがとうございました。ご期待に副えない点がありました事お詫び申し上げます。また機会がございましたら、宿泊先としてご検討いただけますと幸いです。東横INN札幌駅西口北大前 スタッフ一同

8/10 Good

kan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 7 Mar,2024
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。またのご来館を心よりお待ち申し上げます。

6/10 Okay

NAOKI

Stayed 1 night in Feb 2024
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 21 Mar,2024
先日はご宿泊頂き誠にありがとうございました。またのご来館を心よりお待ち申し上げます。

8/10 Good

yu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
シンプルですが朝食がついていて、ありがたいです。10歳の息子と添い寝しましたが、狭くなかったです。
Stayed 1 night in Feb 2024
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 16 Feb,2024
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。次回ご来館いただけた際には更なるおもてなしをご提供できますよう従業員一同、精進して参ります。

8/10 Good

RYO

Liked: Cleanliness, staff & service
朝食会場がやや狭いかな
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 12 Feb,2024
先日はご宿泊頂きありがとうございました。また次回のご宿泊お待ちしております。

2/10 Terrible

shigetoshi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 9 Feb,2024
先日はご宿泊頂きありがとうございました。今後このようなお言葉を頂く事がないよう今後もお客様の立場に立って業務に精進させて頂きます。今回は本当に申し訳有りませんでした。またのご来館心よりお待ちしております。

6/10 Okay

Tsuyoshi

Liked: Cleanliness, property conditions & facilities
設備が古いが悪くはない。場所がよい。
Stayed 2 nights in Feb 2024
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 5 Feb,2024
この度は、数あるホテルの中より当ホテルにご宿泊頂き有難うございます。次回ご来館いただけた際には更なるおもてなしをご提供できますよう精進して参ります。またお目にかかれます日を楽しみにしております。

6/10 Okay

Fumihiko

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 5 Feb,2024
この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。またのお越しをスタッフ一同お待ちしております。

8/10 Good

AYAKO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅近。 朝食が美味しかった。 スタッフの方が感じが良かった。
Stayed 2 nights in Jan 2024
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 1 Feb,2024
AYAKO 様この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。これからもお客様のご評価を励みに、よりご満足いただけるよう努力して参ります。是非またのお越しをスタッフ一同心よりお待ち申し上げます。東横INN札幌駅西口北大前 スタッフ一同

8/10 Good

dongyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 9 Jan,2024
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます.これからも東横INNをよろしくお願いいたします。またのご利用をお待ちしております。

6/10 Okay

Hideki

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 29 Dec,2023
この度は当ホテルにご宿泊賜りまして誠に有難う御座いました。いただいたご意見について真摯に受け止め、改善に向けて努力いたします。

10/10 Excellent

Kazuhisa

Liked: Cleanliness, staff & service, property conditions & facilities
目的地に近く便利でした。また機会があれば利用したいです。

10/10 Excellent

VANNEK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable y te ayudan en lo que necesites
Stayed 2 nights in Dec 2023
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 29 Dec,2023
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

MYUNGGON

Stayed 2 nights in Nov 2023
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 29 Dec,2023
Thank you very much for staying at our hotel the other day.Thank you very much for posting valuable opinion this time.

8/10 Good

Naoya

Stayed 1 night in Nov 2023
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 29 Dec,2023
この度はご宿泊頂き誠にありがとうございます。また、多くのホテルの中からお選び頂き、心より感謝いたします。また機会がありましたらご検討していただけると幸いです。

6/10 Okay

Akimitsu

Business traveller
なにかと便利
Stayed 1 night in Nov 2023
Response from 東横INN札幌駅西口北大前 くちこみ担当 on 27 Dec,2023
Akimitsu 様先日はご宿泊頂き誠にありがとうございました。これからもお客様のご評価を励みに、より一層ご満足いただるようにサービスの向上に努めて参る所存です。是非またのお越しをスタッフ一同心よりお待ち申し上げます。東横INN札幌駅西口北大前 スタッフ一同