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Reviews of Sky Star Hotel at KLIA KLIA2

2 out of 5
Sky Star Hotel at KLIA KLIA2
58 Jalan 2 Medan 120, Bandar Baru Salak Tinggi, Sepang, Selangor

Reviews

6.8
Rating 10 - Excellent. 30 out of 198 reviews" "
Rating 8 - Good. 75 out of 198 reviews" "
Rating 6 - Okay. 54 out of 198 reviews" "
Rating 4 - Poor. 21 out of 198 reviews" "
Rating 2 - Terrible. 18 out of 198 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ryan

Stayed 1 night in Sep 2023

2/10 Terrible

Justin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Mohd Azam

Business traveller
Nice place to stay
Stayed 1 night in Jul 2022

6/10 Okay

Luis, Rosenberg

Stayed 2 nights in Jul 2022

6/10 Okay

Adnan

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
can smoking but tiles should be replace and room was smelly
Stayed 1 night in Apr 2022

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is reasonable, staffs are helpful and friendly and the room is clean and comfortable
Stayed 1 night in May 2022

4/10 Poor

Md Rashid Abdul, Johor Bahru

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to have at least cleaner hotel with awesome price though
Stayed 1 night in Nov 2021

6/10 Okay

mohd ridhuan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2021

6/10 Okay

SHARIFAH NUR SYAMSINA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

8/10 Good

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

zaira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Zakir, Portlouis

Travelled with partner
Disliked: Cleanliness, staff & service
When i got in the receptionist gave US a very bad welcome and was very rude. The room was dirty, the floor sticky, the towels dirty and the kettle God i have no idea what it was used for before. Will never go there again God save me
Stayed 1 night in Mar 2020

10/10 Excellent

zaira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

6/10 Okay

marsita

Stayed 1 night in Feb 2020

6/10 Okay

zbigniew

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
shower not functioning too bad and air condition need to be serviced
Stayed 1 night in Jan 2020

4/10 Poor

Yean Peng

Stay bcos of early flight to avoid jam
noisy when people open and close doors from other rooms. Very limited food selection in this area. Other than location is near to airport and short stay due to flight, other will not be recommended to long stay.
Stayed 1 night in Dec 2019

4/10 Poor

Subodh

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good experience
It was not as near to the Airport as expected. It was around 12 km from KLIA2. During checkin, there was no service personal to show the room, and I was handed over with AC remote, TV remote and room key and ask to self checkin myself. Room was OK size for 1 person, but it was nasty.. Cockroaches running around the room, even 2 roaches entered my bag also when kept open for just 5 mins, There was just a soap pump available in bathroom, no separate soap or shampoo. You have to wash your hand and take bath with same, no additional toiletries. Linens and towel doesn’t look that clean n fresh, Generally hotels are cheap in KL but this didn’t have the service standard for the price. No public transportation near by. Grab also very less scare. Plus points - Air conditioner was fine. There was hot water in shower. Airport drop service was available (additional cost RM 10/15) There was a may be 24 hour (it was open at 11pm and 5am) restaurant behind the Hotel. Will I book it again - No, I may spend night at the airport instead. And yes, there was a spider net near the phone.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The only good is the price.
It is very cheap and they has a shuttle from and to the airport. However, the hotel was like a budget accommodation. The services were limited, few flys in the toilets, and the location was not that good walkable to anything
Stayed 1 night in Nov 2019
Response from Reservations on 17 Dec,2019
Dear Guest! Thank you for your nice feedback which is highly appreciated. Looking forward to welcome you again. Your Sky Star Hotel family

8/10 Good

HeyJoe!

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent resturant 30 feet from front door. Open 24/7
Stayed 1 night in Nov 2019
Response from Reservations on 17 Dec,2019
Dear Mr. Joe! Thank you for your nice feedback which is highly appreciated. Looking forward to welcome you again. Your Sky Star Hotel family

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to deal with the staff, and near the airport
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
There was nothing really to like or dislike, it was a bed for the one night stopover.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Sha, Rawang

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Clean, aircond cool & no window at all.. too cold
Stayed 1 night in Sep 2019

2/10 Terrible

Joe

Business traveller
Disliked: Property conditions & facilities
Heater doesn’t working
Stayed 1 night in Sep 2019
Response from jagan on 18 Sept,2019
Dear Mr. Sim, I sincerely apologies for the inconvenience caused. We will look in to this matter seriously and rest assured this will not happen again. We do hope that we will have the opportunity to serve you again at our hotel.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Easy access and good reception
Stayed 1 night in Aug 2019
Response from Reservations on 7 Sept,2019
Dear Guest! Thank you for your nice feedback which is highly appreciated. Looking forward to welcome you again. Your Sky Star Hotel family. .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from jagans on 7 Sept,2019
Dear Guest! Thank you for your nice feedback which is highly appreciated. Looking forward to welcome you again. Your Sky Star Hotel family. D

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Reservation on 23 Aug,2019
Dear Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Reservation on 23 Aug,2019
Dear Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, transport to airport provided with quite cheaper fare.
Stayed 1 night in Aug 2019

4/10 Poor

Kevin

Disliked: Staff & service, property conditions & facilities, room comfort
Gave up on Service
Communication with guests was really bad. We got a tv remote control with no battery or cover. Internet didn’t work. It is vital for travelers to use the internet. Our room was given to other guests at 1.30am. We were awaken by a banging and door bell ringing by other guests. Also, When we asked about outlet adapter, front office staff said she has an extra one we can use but a transgender (LGBTQ+) sitting watching tv, told her to tell us to buy the adapter next door. When we went next door, it only accepted cash and does not credit card. Hotel had no food vending machines. Neighboring restaurants do not accept credit cards either. I would never recommend this place to anyone.
Stayed 1 night in Aug 2019
Response from Jegan on 18 Aug,2019
Dear Mr. Kevin, I sincerely apologies for the inconvenience caused. We will look in to this matter seriously and rest assured this will not happen again. We do hope that we will have the opportunity to serve you again at our hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bad servics
Stayed 1 night in Aug 2019
Response from Reservation on 16 Aug,2019
Dear Gues! Thank you for your nice feedback which is highly appreciated. Looking forward to welcome you again. Your Sky Star Hotel family.

8/10 Good

Phil, Kuching

Business traveller
Liked: Cleanliness, staff & service
Overall was Okay
Stayed 1 night in Aug 2019
Response from Reservation on 16 Aug,2019
Dear Mr. Phil,! Thank you for your nice feedback which is highly appreciated. Looking forward to welcome you again. Your Sky Star Hotel family.

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019
Response from Reservation on 16 Aug,2019
Dear Guest! Thank you for your nice feedback which is highly appreciated. Looking forward to welcome you again. Your Sky Star Hotel family.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had call for give an information that i late for check in..but the staff just say ok with sleepy voice and not take any information about me..just like that.. im very disspointed about it... tq
Stayed 1 night in Aug 2019
Response from Reservation on 23 Aug,2019
Dear Guest, I sincerely apologies for the inconvenience caused. We will look in to this matter seriously and rest assured this will not happen again. We do hope that we will have the opportunity to serve you again at our hotel.

6/10 Okay

Diana

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
the staff service is not good. the front desk girl that night agak sombong. not really answering question properly. play and watching her phone while answering.
Stayed 1 night in Jul 2019
Response from Reservation on 9 Aug,2019
Dear Ms. Diana, I sincerely apologies for the inconvenience caused. We will look in to this matter seriously and rest assured this will not happen again. We do hope that we will have the opportunity to serve you again at our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Reservation on 9 Aug,2019
Dear Guest! Thank you for your nice feedback which is highly appreciated. Looking forward to welcome you again. Your Sky Star Hotel family.

8/10 Good

Ellie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like about the transport to klia bcus not too expensive.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Reservation on 9 Aug,2019
Dear Guest! Thank you for your nice feedback which is highly appreciated. Looking forward to welcome you again. Your Sky Star Hotel family.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Reservation on 28 Jul,2019
Dear Gloria! Thank you for your nice feedback which is highly appreciated. Looking forward to welcome you again. Your Sky Star Hotel family.

8/10 Good

Nazrin, Bintulu

Business traveller
Liked: Cleanliness, staff & service
transport shuttle to klia
Stayed 1 night in Jul 2019
Response from Reservation on 23 Jul,2019
Dear En.Nazrin, ! Thank you for your nice feedback which is highly appreciated. Looking forward to welcome you again. Your Sky Star Hotel family.

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting roach infested, dirty motel
ABSOLUTELY DISGUSTING HOTEL! DO NOT STAY HERE! we had to move rooms 3 times due to cockroaches, ants, strange smells and gross stains everywhere. our first room had no windows and we felt claustrophobic because of how small the room was. After switching to 3 different rooms, we were in a "upgraded room ". The only thing upgraded was the number of cockroaches that were in our room. Dead roaches smeared on the window, rat feces on the window sill, and a disgusting smell coming out of the drain that I assumed connected to all of the other drains in the hotel. So when someone pooped, you could smell it passing through your bathroom. I woke up with bites all over my body, (probably bed bugs). I found out this place is frequented by prostitutes who rent the room for an hour at a time. The towels were gross and dirty too. Dont walk barefoot unless you want to get a fungus infection from all of the dirty bugs and disgusting dirty floor. The Indians who own this place are dirty. And so is the area around it. Dont go to the 6th floor lounge and eat unless you want to get sick. The manager is all the cook, server, and cleaner. Be afraid. I've never been in this disgusting sleeping conditions and I never will
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Sleeping with cockroach
Stayed 1 night in Jul 2019
Response from Jegan on 14 Jul,2019
Dear Guest, I sincerely apologies for the inconvenience caused. We will look in to this matter seriously and rest assured this will not happen again. We do hope that we will have the opportunity to serve you again at our hotel.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Jegan on 14 Jul,2019
Dear Guest! Thank you for your nice feedback which is highly appreciated. Looking forward to welcome you again. Your Sky Star Hotel family.

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019
Response from jegan on 14 Jul,2019
Dear Guest! Thank you for your nice feedback which is highly appreciated. Looking forward to welcome you again. Your Sky Star Hotel family.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Jegan on 14 Jul,2019
Dear Guest! Thank you for your nice feedback which is highly appreciated. Looking forward to welcome you again. Your Sky Star Hotel family.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Jegan on 14 Jul,2019
Dear Guest! Thank you for your nice feedback which is highly appreciated. Looking forward to welcome you again. Your Sky Star Hotel family.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine. But there is no window in my room.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here!!
Do not stay here... We stayed as somewere to get our head down before our flight the next morning. We was in this hotel for around 9hours in total. We got bit to bits in the room and couldnt stop itching on our flight home the next day and for a few days afterwards. We didnt even get any sleep as the hotel was that loud right through the night. Pick somewere else or better yet just sleep in the airport!!
Stayed 1 night in Jun 2019