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Reviews of karaksa hotel premier Tokyo Ginza

3.5 out of 5
karaksa hotel premier Tokyo Ginza
1-6-6 Shimbashi, Minato-ku, Tokyo, Tokyo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 338 out of 409 reviews" "
Rating 8 - Good. 59 out of 409 reviews" "
Rating 6 - Okay. 8 out of 409 reviews" "
Rating 4 - Poor. 3 out of 409 reviews" "
Rating 2 - Terrible. 1 out of 409 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Colleen, LAKE FOREST PARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at this hotel! We came with 9 family members and booked adjoining rooms. Convenient location. Loved the snacks and the lounge area. Cutest bar across the street called BTN.
Stayed 8 nights in Feb 2024
Response from karaksa hotel premier Tokyo Ginza Front staff on 12 May,2024
Dear Mr./Ms. Colleen,Thank you for staying at karaksa hotel premier Tokyo Ginza. A good location is one of our hotel's points. Thank you for enjoying Tokyo with us. It is always a pleasure to know that you had a very enjoyable stay. We pride ourselves in providing the welcome drink and snack at the exclusive lounge. Thank you for your praise. It would be our pleasure if we could be your choice to stay next time. Our staff cannot wait to see you again.

10/10 Excellent

Man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel room!
Stayed 1 night in Apr 2024
Response from Front staff on 9 May,2024
Dear. Mr./Ms. Man,Thank you for staying at karaksa hotel premier Tokyo Ginza.Thank you for your nice reviews.We are very happy that you had a great time at our hotel.When you arrive in Tokyo next time, we hope to have a chance to serve you again at our hotel.karaksa hotel premier Tokyo GinzaFront staff

10/10 Excellent

Humberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very close to fancy stores, easy access to train/subway, taxi,, etc. Very clean and great snacks for the kids
Stayed 1 night in May 2024
Response from karaksa hotel premier Tokyo Ginza Front desk on 5 May,2024
Dear Mr./Ms.HumbertoWe very much appreciate your comments regarding your stay at karaksa hotel premier Tokyo GinzaIt is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Yours sincerely,Front Desk

10/10 Excellent

Syed, Pennsauken

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Friendly and accommodating staff. In proximity to Shimbashi station on the border of Ginza, which allows for easy transportation to all the main attractions in Tokyo.
Stayed 1 night in Apr 2024
Response from karaksa hotel premier Tokyo Ginza Front desk on 29 Apr,2024
Dear Mr./Ms.SyedWe very much appreciate your comments regarding your stay at karaksa hotel premier Tokyo GinzaIt is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Yours sincerely,Front Desk

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From Australia, stayed one night and it was in every way possible an outstanding hotel! Friendly staff, rooms clean and well maintained and transport readily accessible. Thank you
Stayed 1 night in Apr 2024
Response from Front staff on 26 Apr,2024
Dear Mr./Ms. LachlanThank you very much for taking the time and giving us such a positive review regarding your stay with us.Your comment is much appreciated and very encouraging for our team.It is very kind of you to praise our staff. You can not imagine how motivating it is for our front desk team to know they have helped make your stay more enjoyable.We hope to continue having your kind patronage and are waiting for the chance to greet you again as our guest.Kings Regards,karaksa hotel premier Tokyo GinzaFront desk

8/10 Good

Frances

Stayed 4 nights in Apr 2024
Response from Front staff on 10 May,2024
Dear Mr./Ms.Frances,We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza and taking the time to leave a review here.It is always a pleasure to know that you had a very enjoyable stay.We shall do our best to provide the pleasant and comfortable service, and hope your next stay would be even better.We shall look forward to welcoming you back soon.karaksa hotel premier Tokyo Ginza

8/10 Good

Douglas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There were 3 of us total. Wife and I with our toddler. There were grocery and convenient stores very close. Metro station was 5 min walk away. We wavered between staying here, Shibuya, and Shinjuku. We are glad we stayed here instead.
Stayed 6 nights in Mar 2024
Response from Front desk on 3 Apr,2024
Dear Mr./Ms.DouglasWarm greetings from Tokyo!Thank you very much for taking the time to review and giving us the good score rating regarding your stay with us.We are very happy to read your feedback as we could make your trip memorable and enjoyable. Good location is one of our hotel's point. Thank you for enjoying Tokyo with us.We will share your amazing feedback with the entire team which will be much encouraged by your positive words. We look forward to welcoming you at our hotel in the near future.Best Regards,karaksa hotel premier Tokyo Ginza

10/10 Excellent

Karla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect !!! I highly recommend staying here, is worth the money.
Stayed 1 night in Mar 2024
Response from karaksa hotel premier Tokyo Ginza Front desk on 14 Mar,2024
Dear Mr./Ms. Karla ,Thank you for having stayed at karaksa hotel premier Tokyo Ginza and thank you for taking the time to leave us such a nice review.We are happy to find that you are satisfied with your stay with us so much.We would hope to welcome you again someday in the future.karaksa hotel premier Tokyo GinzaFront desk

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room. Staff very friendly. Location is very convinient and close to metro station.
Stayed 4 nights in Feb 2024
Response from karaksa hotel premier Tokyo Ginza Front desk on 29 Feb,2024
Dear Mr.PatrickWarm greetings from Tokyo!Thank you very much for taking the time to review and giving us the full score rating regarding your stay with us.We are very happy to read your feedback as we could make your trip memorable and enjoyable. We will share your amazing feedback with the entire team which will be much encouraged by your positive words. Thank you again for taking the time to share your experience.We look forward to welcoming you at our hotel in the near future.Best Regards,karaksa hotel premier Tokyo GinzaFront desk

10/10 Excellent

wai ming

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Daily clean up not well done
Cleaner not details. Dirt on carpet or tables not taken care. Cups and plates brought up from pantry not taken out from room. Without request, they will not clean the used cups or do vacumn cleaning.
Stayed 4 nights in Feb 2024
Response from Front staff on 13 Feb,2024
Dear Mr./Ms. wai mingThank you so much for choosing our hotel for your latest trip.We are very glad to have your review here.We are deeply sorry for causing you discomfort with the room's condition, even though you choose to stay at our hotel. We will make sure to share this issue with our housekeeping staff and take measures to ensure we provide a thoroughly cleaned room for all our guests.We are sincerely grateful for your feedback. We will keep it in mind as a way to help make all of our guests' stays more comfortable.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff

10/10 Excellent

Vernon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from karaksa hotel premier Tokyo Ginza Front desk on 27 Jan,2024
Dear Mr./Ms. VernonThank you for having stayed at karaksa hotel premier Tokyo Ginza and thank you for taking the time to leave us a good review.We are grateful to find that you seem to have been satisfied with your stay with us.We hope to see you again in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding property! Will definitely go back
Stayed 1 night in Jan 2024
Response from Front desk on 22 Jan,2024
Dear Mr./Ms.Matthew ,Thank you for choosing karaksa hotel premier Tokyo Ginza for your stay and taking the time to share your feedback with us. We are delighted to hear that you had a great experience at our hotel. We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.Warm regards,karaksa hotel premier Tokyo Ginza Front desk

10/10 Excellent

Mathew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness as well as all the amenities that came with this hotel. It felt like a 5 star hotel at a very reasonable price and I was able to book this hotel a night before without any problems
Stayed 1 night in Jan 2024
Response from Front staff on 8 Jan,2024
Dear Mr./Ms.Mathew,Thank you for having stayed at karaksa hotel premier Tokyo Ginza and thank you for taking the time to leave us such nice feedback.We are delighted to know that you liked our hotel so much and we are very honor to hear your review "a 5 star hotel at a very reasonable price".If you have any chance to travel Tokyo in the future, we wish to welcome you again as our guests.karaksa hotel premier Tokyo GinzaFront desk

10/10 Excellent

Denis, Media

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Perfect for a tourist wanting to explore Tokyo.
Response from karaksa hotel premier Tokyo Ginza Front staff on 28 Dec,2023
Dear Mr./Ms. DenisThank you for your nice reviews. We are very happy that you had a great time at our hotel.You might have transported much and had a wonderful trip in Tokyo! How happy to have your sharing!When you arrive in Tokyo next time, we hope to have a chance to serve you again at our hotel.karaksa hotel premier Tokyo GinzaFront staff

10/10 Excellent

Adele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and Freebies
Excellent location right on Ginza 9 chome and next to Don Don DONKI and a supermarket. Love the lounge (open to all guests) which offers complimentary snacks and drinks (2 servings of wine/sake per person per day). Kids would end the day with free ice-cream.
Stayed 6 nights in Dec 2023
Response from karaksa hotel premier Tokyo Ginza Front staff on 19 Dec,2023
Dear Mr./Ms. AdeleWarmest greetings from karaksa hotel premier Tokyo Ginza!It is always a pleasure to know that you had a very enjoyable stay. Good location is one of our hotel's point. Thank you for enjoying Tokyo with us.Our complimentary lounge is serving up seasonal beverages and snacks. Please do not forget to enjoy it upon your next stay.We will try to serve the same high quality service when you come back to hotel next time.Thank you!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family group - one couple and two other adults -stayed in two "connecting" rooms, which worked very well. Hotel services are good - easy check-in and out, the "lounge" breakfast was simple and good, the staff efficient and helpful. The hotel is by an expressway and surrounded by other new buildings, but it is quiet, and convenient to walk to the Ginza, Shimbashi, Hamarikyu Gardens...
Stayed 2 nights in Dec 2023
Response from Front staff on 11 Dec,2023
Dear Mr./Ms Susan,Warmest greetings from karaksa hotel premier Tokyo Ginza! And thank you for giving us such positive feedback about our service during your stay.When you arrive in Tokyo next time, we hope to have a chance to serve you again at our hotel.karaksa hotel premier Tokyo GinzaFront staff

10/10 Excellent

HWEE WONG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Strong Recommendation
Stayed 4 nights in Oct 2023
Response from karaksa hotel premier Tokyo Ginza Front staff on 14 Nov,2023
Dear Mr./Ms.HWEE WONG,Thank you very much for choosing karaksa hotel premier Tokyo Ginza.We very much appreciate your comments regarding your stay with us.It is always a pleasure to know that you had a very enjoyable stay.We shall do our best to provide the pleasant and comfortable service, and hope your next stay would be even better.Best Regards,

6/10 Okay

Alan

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from karaksa hotel premier Tokyo Ginza Front staff on 15 Nov,2023
Dear Mr./Ms.AlanThank you for choosing to stay at karaksa hotel premier Tokyo Ginza.We would like to offer our gratitude for sharing your stay experience here.It seems that we could not answer your expectations regarding your stay with us, for which we would like to offer our apologies. We will share your feedback to improve upon our services in order to provide a more satisfactory stay experience. Again, we would like to thank you for staying with us and for taking the time to give us a review.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room in 12th floor. Spacious room bathroom. Easy distance to access bus and rail. Nice little lounge to access nibbles and two small drinks in evening. Helpful staff Quiet
Stayed 2 nights in Nov 2023
Response from Front desk on 10 Nov,2023
Dear Mr./Ms. Carol,Thank you for having stayed at karaksa hotel premier Tokyo Ginza and thank you for taking your time to leave us such nice feedback even with some photos.We are glad to find that you liked your stay with us so much especially our room and location.Also we are glad to know that our lounge services satisfied you very much.We look forward to welcoming you back again as our guests someday in the future.karaksa hotel premier Tokyo GinzaFront desk

10/10 Excellent

mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff very spacious room and convenient position plus complimentary wine beer and snacks
Stayed 2 nights in Nov 2023
Response from karaksa hotel premier Tokyo Ginza Front staff on 3 Nov,2023
Dear Mr./Ms.mikeWarm greetings from Tokyo!Thank you very much for taking the time to review and giving us the full score rating regarding your stay with us.We are very happy to read your feedback as we could make your trip memorable and enjoyable. We pride ourselves in providing the welcome drink and snack at the exclusive lounge. Thank you for your praise.We will share your amazing feedback with the entire team which will be much encouraged by your positive words. Thank you again for taking the time to share your experience.We look forward to welcoming you at our hotel in the near future.Best Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front staff on 17 Oct,2023
"Dear Mr./Ms.David,Thank you very much for choosing karaksa hotel premier Tokyo Ginza and giving us the full score rating regarding your recent stay with us.We would like to express our gratitude for your stay at our hotel. And we sincerely appreciate your continued support in the future.Best Regards,karaksa hotel premier Tokyo Ginza

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very comfortable and had everthing we needed. Loved being able to grab a snack or drinks whenever we wanted to. Highly recommend this hotel.
Stayed 5 nights in Oct 2023
Response from karaksa hotel premier Tokyo Ginza Front desk on 9 Oct,2023
Dear Mr./Ms. Michelle ,Thank you for having stayed at karaksa hotel premier Tokyo Ginza and thank you for taking the time to leave us such nice feedback.We are happy to know that you liked our lounge and room.Also we are grateful to know that you liked thte view so much.If you have any chance to come back to Tokyo, we always are looking forward to welcoming you again.karaksa hotel premier Tokyo GinzaFront desk

10/10 Excellent

Dinah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location with very helpful staffs who speak English!
Stayed 2 nights in Sep 2023
Response from Front staff on 7 Oct,2023
Dear Mr./Ms.Dinah,We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.Thank you for your nice reviews. We are very happy that you had a great time at our hotel.When you arrive in Tokyo next time, we hope to have a chance to serve you again at our hotel.Thank you.karaksa hotel premier Tokyo GinzaFront staff

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff. Great location.
Stayed 7 nights in Sep 2023
Response from Front staff on 21 Sept,2023
Dear Mr./Ms. David,Thank you for staying at karaksa hotel premier Tokyo Ginza.We are very glad to have your review here.It is always a pleasure to know that you had a very enjoyable stay. Your comment is much appreciated and very encouraging for our team.We shall look forward to welcoming you back in the near future.Best Regards,karaksa hotel premier Tokyo GinzaFront staff

6/10 Okay

Mervin

Travelled with group
Stayed 2 nights in Aug 2023
Response from Front staff on 23 Aug,2023
Dear Mr./Ms. Mervin,Thank you for staying at karaksa hotel premier Tokyo Ginza.We would like to apologize for not making you satisfied during the stay. Our whole team will strive to offer the most comfortable environment for all our guests, so we hope to continue having your support.karaksa hotel premier Tokyo Ginza

10/10 Excellent

Kin, Markham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is clean. Service is great. Lots of free amenities and free food and drinks in the lounge. Only downside is no laundry.
Stayed 5 nights in Jul 2023
Response from Front staff on 24 Jul,2023
Dear Mr./Ms.Kin,We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.We are very glad to have your review here.We shall look forward to welcoming you back soon.karaksa hotel premier Tokyo GinzaFront staff

10/10 Excellent

Ying

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed four nights here and loved the hotel for its large and well-equipped rooms (Dyson hairdryer, rain shower, humidifier, bath tub, coffee/tea machine, large beds, additional seating area) as well as their lounge next to the reception. Location was perfect with not only the Ginza district next door but also was a short walk to the train station. There was also a convenience store, super market and Don Quixote round the corner. We will definitely be looking to return for another stay!
Response from Front staff on 12 Jun,2023
Dear Mr./Ms. Ying,Thank you very much for staying at karaksa hotel premier Tokyo Ginza and we appreciate for taking time to share your stay experience here. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.We certainly hope to have the pleasure of welcoming you back in the future.Best Regards,karaksa hotel premier Tokyo Ginza

10/10 Excellent

Linglan

Stayed 3 nights in Jun 2023
Response from Front staff on 12 Jun,2023
Dear Mr./Ms. Linglan,Warmest greetings from karaksa hotel premier Tokyo Ginza!It is always a pleasure to know that you had a very enjoyable stay.We hope we will have the opportunity of welcoming you back to our hotel in the future.karaksa hotel premier Tokyo Ginza

10/10 Excellent

Roryck

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We spent 2 weeks in Japan and stayed 5 nights at this hotel. It was our favorite hotel of the trip. Short walk from the train station in a great area of Tokyo. The staff were very friendly and the snack/drink lounge was great! Will be staying here again on our next trip!
Stayed 5 nights in Apr 2023
Response from Front staff on 25 May,2023
Dear Mr./ Ms.Roryck,Warmest greetings from karaksa hotel premier Tokyo Ginza!We are very happy to receive many compliments from you.Your encouraging comment about our staff is really appreciated and it has been passed on to our team to keep inspiring and motivating today.Regarding the location and lounge, we are very glad to hear you enjoyed, and we pride ourselves in contributing to your memoriable trip to Tokyo last time.We are looking forward to welcoming you to our hotel again soon.karaksa hotel premier Tokyo Ginza

8/10 Good

Ludmilla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly and efficient staff, very comfortable and clean accommodation, great views from the upper floors. Twin bedded rooms are a bit tight for floor space, but that didn’t spoil our stay.
Stayed 2 nights in May 2023
Response from Front staff on 20 May,2023
Dear Mr./Ms.LudmillaWe very much appreciate your comments regarding your stay with us.We truly appreciate your kind words about our staff and I will share with the entire team.We would like to offer our sincere apologies for the inconvenience regarding the room.The hotel offers various types of rooms ranging from 26 to 43.We would like to have you stay in our various room types, so please feel free to ask our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.karaksa hotel premier Tokyo GinzaFront staff

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent & 10/10 Satisfaction
The hotel is right next to a family mart, a supermarket and Donki and it’s only 4 to 5 mins walk to the train station. It’s about 10 to 15 mins walk to Ginza Six. Excellent stay and we are very happy with our stay. Staffs are all very nice and attentive. The room is spacious, clean and quiet. We also stayed at Hoshinoya Tokyo while we were in Tokyo last month and believe it or not we preferred this hotel over Hoshinoya. We love this hotel so much that we have booked it again for our next trip to Tokyo. The hotel deserves a 10/10 rating.
Stayed 10 nights in Apr 2023
Response from Front staff on 18 May,2023
Dear Valued Guest,Warm greetings from Tokyo!Thank you very much for taking the time to review with such wonderful photos of the hotel!We are very happy to read your feedback as we could make your trip memorable and enjoyable. We will share your amazing feedback with the entire team which will be much encouraged by your positive words. Everything you are highlighting here is exactly the experience which we would like our guests to feel during their stay with us.Thank you again for taking the time to share your experience.We look forward to welcoming you at our hotel in the near future.Best Regards,karaksa hotel premier Tokyo GinzaFront staff

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from karaksa hotel premier Tokyo Ginza Front staff on 18 May,2023
Dear Mr./Ms.richard We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.We are very glad to have your review here.We shall look forward to welcoming you back soon.karaksa hotel premier Tokyo GinzaFront staff

10/10 Excellent

Zhi Hao

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A clean place offering simple but great croissants at the guest lounge, along with other snacks and drinks. Staffs were incredibly friendly and helpful, especially Ms Tomisawa-san who actively helped assisted with medical aid for my wife who injured her foot and even left us a note to wish her speedy recovery.
Stayed 3 nights in May 2023
Response from Front staff on 10 May,2023
Dear Mr. Zhi Hao,Thank you for staying at karaksa hotel premier Tokyo Ginza and taking the time to write a valuable review for us.Our complimentary lounge is serving up seasonal beverages and snacks. Please do not forget to enjoy it upon your next stay.Regarding our staff service, we are sure that this feedback will serve as an encouragement to all of Tomisawa and us, as we strive to continuously make our guests enjoyable and memorable during their stay. We hope your wife can recover soon and enjoy more pleasant trips. Finally, we would like to thank you again and look forward to meeting you at our hotel in the near future.karaksa hotel premier Tokyo Ginza

10/10 Excellent

Hsing

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t realise the breakfast is provided as room service, wouldn’t going for it if we know ahead. Having say that, the room is spacious, the mini lounge with free snack, drinks is big plus. Pretty close to major shopping district.
Stayed 3 nights in Apr 2023
Response from Front staff on 5 May,2023
Dear Mr./Ms.Hsing,We very much appreciate your comments regarding your stay at karaksa hotel premier Tokyo Ginza. It is always a pleasure to receive positive feedback,and we truly appreciate your kind words about our room and lounge space.We shall look forward to welcoming you back soon.Best Regards,karaksa hotel premier Tokyo GinzaFront staff

10/10 Excellent

Henia

Stayed 5 nights in Apr 2023
Response from karaksa hotel premier Tokyo Ginza Front staff on 5 May,2023
Dear Mr./Ms.HeniaWe would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.We are very glad to have your review here.We shall look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Apr 2023
Response from karaksa hotel premier Tokyo Ginza Front staff on 1 May,2023
Dear Valued CustomerThank you for staying at karaksa hotel premier Tokyo Ginza and taking the time to write a valuable review for us.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the greayest views, but very nice rooms and amazing location
Stayed 2 nights in Apr 2023
Response from karaksa hotel premier Tokyo Ginza Front staff on 25 Apr,2023
Dear Mr./Ms. KEVIN Thank you for staying at karaksa hotel premier Tokyo Ginza and taking the time to write a valuable review for us.We are proud that our hotel location and room could bring you such a great satisfaction.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely property, helpful staff
Very well located between Shimbashi (3-5 min-walk) and Ginza (7-10-min walk) stations. Large Donki and supermarket as well as Family Mart right next to it. Always felt safe walking around the area, especially late at night. The hotel aesthetic is modern and the rooms and public areas are clean and well-kept. There is a small lounge from which guests can help themselves to water, drinks and snacks. This closes at 10 pm. Staff were friendly, helpful and spoke English fairly well. I wish the room we had was larger (the larger rooms were fully booked) but it was efficiently laid out and had probably 90% of what we needed (no closet; only a rail from which to hang your clothes). We'd stay there again and hopefully be able to get one of the larger rooms next time.
Stayed 4 nights in Apr 2023
Response from karaksa hotel premier Tokyo Ginza Front staff on 15 Apr,2023
"Dear our valued customerWe would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.It is always a pleasure to know that you had a very enjoyable stay.Thank you very much for giving us the full score rating regarding your recent stay with us.We are very pleased to hear your kind words about our services, such as the welcome drink in the lounge .We look forward to welcoming you back to our hotel in the near future.Best Regards,

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect place for us in Tokyo
We were really impressed with this hotel. This was our first visit to Japan, and we were very happy with the location of this hotel, it's proximity to shopping, sights, and transportation. It is tucked away right off a main street and was incredibly quiet and peaceful at night. The room felt new and luxurious. The bathroom amenities were excellent. The shower was wonderful. We had enough room for our two large suitcase tucked under the desk/tv area. There was in-room coffee, tea, and mini fridge. The Japanese breakfast delivery each morning was so delicious. We were there 4 nights and they switched the breakfast theme every other day, so we had similar breakfast twice but it was so tasty. On the main public level- floor 2 they always had a nice assortment of snacks and beverages, day or night, and 2 (small) glasses of wine or sake per person from 5-10PM nightly. The staff were very professional and polite. We had such a nice experience here I can't imagine staying anywhere else on our next trip to Tokyo. My only recommendation for management is to clean the carpets soon on floor two where people have spilled outside the snack room/lounge.
Stayed 5 nights in Mar 2023
Response from Front staff on 8 Apr,2023
Dear Mr./Ms.Courtney,Warm greetings from Tokyo!Thank you very much for taking the time to review and giving us the full score rating regarding your stay with us.We are very happy to read your feedback as we could make your trip memorable and enjoyable. We will share your amazing feedback with the entire team which will be much encouraged by your positive words. Everything you are highlighting here is exactly the experience which we would like our guests to feel during their stay with us.Thank you again for taking the time to share your experience.We look forward to welcoming you at our hotel in the near future.Best Regards,karaksa hotel premier Tokyo GinzaFront staff

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in the heart of a Ginza. Close to Shimbasi makes commuting very easy. The lobby free drinks and snacks is very nice with multiple sake / wine options to select from each day, very generous amount too.
Stayed 6 nights in Mar 2023
Response from karaksa hotel premier Tokyo Ginza Front staff on 5 Apr,2023
Dear Mr./Ms.MichaelWe would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.We are very glad to have your review here.We shall look forward to welcoming you back soon.karaksa hotel premier Tokyo GinzaFront staff

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel, met our needs perfectly!
Wonderful hotel, very gracious and kind staff, excellent amenities. Well-located. What a gem! The staff are so professional and responsive. Cleanliness is excellent,
Stayed 1 night in Mar 2023
Response from karaksa hotel premier Tokyo Ginza Front staff on 1 Apr,2023
Dear Mr./Ms.DianeWe would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.We are very glad to have your review here.We shall look forward to welcoming you back soon.karaksa hotel premier Tokyo GinzaFront staff

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and amenities.
Stayed 2 nights in Mar 2023
Response from karaksa hotel premier Tokyo Ginza Front staff on 19 Mar,2023
Dear Mr./Ms.Shaun,We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.We are very glad to have your review here.We shall look forward to welcoming you back soon.karaksa hotel premier Tokyo GinzaFront staff

10/10 Excellent

HSIN YUN

Stayed 1 night in Mar 2023
Response from karaksa hotel premier Tokyo Ginza Front staff" on 16 Mar,2023
"Dear Mr./Ms.HSIN YUNWe would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.It is always a pleasure to know that you had a very enjoyable stay.Thank you very much for giving us the full score rating regarding your recent stay with us.We look forward to welcoming you back to our hotel in the near future.Best Regards,

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had excellent corner room on 10th floor with gret views.
Stayed 2 nights in Feb 2023
Response from Front staff on 4 Mar,2023
Dear Mr./Ms.RonaldThank you for staying at karaksa hotel premier Tokyo Ginza and taking time to write a valuable review for us.It is always a pleasure to know that you had a very enjoyable stay.We shall look forward to welcoming you back soon.karaksa hotel premier Tokyo GinzaFront staff

10/10 Excellent

chinnapat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from karaksa hotel premier Tokyo Ginza Front staff on 6 Apr,2023
"Dear Mr./Ms. chinnapatWe would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.We are very glad to have your review here.We shall look forward to welcoming you back soon.

10/10 Excellent

Nazim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Response from karaksa hotel premier Tokyo Ginza Front staff on 29 Dec,2022
"Dear Mr/Ms. NazimThank you for staying at karaksa hotel premier Tokyo Ginza.Thank you for sharing your valuable opinion. We will use it to improve upon the services we provide in order to become a better hotel.We shall look forward to welcoming you back soon.

10/10 Excellent

MN

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great and comfortable stay. Staff service level is good. Staffs take every request make seriously and making sure they understand what you have requested.
Response from karaksa hotel premier Tokyo Ginza Front staff on 20 Dec,2022
Dear Mr./Ms. MN Thank you for staying at karaksa hotel premier Tokyo Ginza and taking time to write a valuable review for us.We are very happy that you had a great time at our hotel.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.

10/10 Excellent

LYNETTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Ginza on a quiet street. Breakfast is lovely & complimentary evening drinks a plus.
Stayed 3 nights in Dec 2022
Response from karaksa hotel premier Tokyo Ginza Front staff on 13 Dec,2022
Dear Mr/Ms.LYNETTEThank you for staying at karaksa hotel premier Tokyo Ginza.It is always a pleasure to know that you had a very enjoyable stay.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, cleaness, breakfast, free drinks, snacks and reliable Wi-Fi. Noise level on the side of highway is high.
Response from Front staff on 6 Dec,2022
We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.We are very sorry to know you had a bad experience with the noise.We hope that you will give us the opportunity to better serve you in the future.karaksa hotel premier Tokyo GinzaFront staff

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel looks newly remodeled. We had a great view from the eighth floor. We loved the complimentary snack and beverage area. Nice location with shopping, park and restaurants nearby
Stayed 1 night in Nov 2022
Response from からくさホテルプレミア東京銀座 on 28 Nov,2022
"Dear Mr/Ms. EricaWe would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.It is always a pleasure to know that you had a very enjoyable stay.Thank you for your compliments to our lounge It is our pleasure to give you our best hospitality. We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff"