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Dear Nhia,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Dear Mario,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
6/10 Okay
jacqueline
Travelled with family and small children
27 Apr,2024
Liked: Staff & service
We ordered a room with 2 queen beds and when we got there are room was 2 double beds ..the floor we were on smelled like cigarettes. the hotel alarm clock went off at 6 am . It wasnt a terrible experience though . The kids liked the pool .room was pretty clean . I wasnt a fan of using shampoo and conditioner attached to the wall ... you dont no what people could have done to them befor you ..
jacqueline
Stayed 1 night in Apr 2024
Response from KJ on 10 May,2024
Dear Jacqueline,Thank you for sharing your feedback with us. We genuinely appreciate your time and your insights.Firstly, please accept our sincere apologies for any inconvenience caused by the discrepancy between the room type you reserved and the one provided. However, let me clarified you that, we do not have 2 doubles. We just have standard 2 queen size only. We understand the importance of accuracy in room assignments and regret any inconvenience this may have caused.Regarding the odor of cigarettes on your floor, we take cleanliness and air quality very seriously, and we apologize for falling short of your expectations in this regard. We have initiated a thorough investigation into this matter to ensure that such incidents do not recur.We also apologize for the unexpected alarm clock disturbance at 6 am. We understand how disruptive this can be and will take steps to ensure that our alarm systems are properly managed to avoid similar occurrences in the future.On a positive note, we are delighted to hear that your children enjoyed the pool, and that you found your room to be clean overall. We strive to provide a comfortable and enjoyable experience for all our guests, and we're pleased that this aspect of your stay met your expectations.Regarding the shampoo and conditioner dispensers, we understand your concerns about hygiene and assure you that our housekeeping team adheres to strict cleanliness protocols. However, your feedback is valuable, and we will explore alternative options to provide additional reassurance to our guests.Once again, thank you for bringing these matters to our attention. We value your feedback as it helps us improve our services and enhance the overall guest experience. If there is anything further, we can do to assist you or if you plan to visit us again, please do not hesitate to contact us directly.Warm regards,KJ
Dear Tameika,Thank you for your feedback! We appreciate your observation about the hotel's age. While we cherish the classic charm of our establishment, we're always looking for ways to enhance our guests' experiences. We're glad to hear you enjoyed our swimming pool and gym facilities, as well as our coffee and tea offerings. We're continuously striving to provide a comfortable and enjoyable stay for all our guests. If there's anything specific you think we could improve upon, please don't hesitate to let us know. Your input helps us ensure that we meet and exceed our guests' expectations. We hope to have the pleasure of welcoming you back soon!Warm Regards,KJ
10/10 Excellent
Simon
10 Apr,2024
Simon
Stayed 2 nights in Apr 2024
Response from KJ on 10 May,2024
Dear Simon,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Dear Roberto,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Dear Robert,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Overall our stay was good. Room was clean and comfortable for the most part. Need better pillows that are not feather.
Julie
Stayed 2 nights in Mar 2024
Response from kj on 25 Mar,2024
Dear Juile,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Brandon
Travelled with family, Travelled with family and small children
Dear Brandon,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Dear Andrea,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Great place to stay. My partner and I really liked the place. Breakfast was available onsite if needed
Carol-Ann
Stayed 2 nights in Mar 2024
Response from kj on 18 Mar,2024
Dear Carol,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
2/10 Terrible
Teferi
12 Mar,2024
It is an old place, not as advertised. Staff are rude and argumentative. Very poor housekeeping. This hotel is not worth the money you pay.
Teferi
Stayed 3 nights in Mar 2024
Response from KJ on 14 Mar,2024
Dear Teferi, Thank you for taking the time to share your feedback with us. We're truly disappointed to hear about your recent experience at our hotel. Please accept our sincerest apologies for falling short of your expectations.We take guest satisfaction very seriously, and your comments have been shared with our entire team for immediate review and improvement. It's certainly not the standard of service we aim to provide.We understand your concerns regarding the condition of our property and the behavior of our staff. Rest assured; we are taking proactive measures to address these issues to ensure a better experience for all our guests in the future.If you would be willing to provide more details about your stay, we would greatly appreciate the opportunity to further investigate and make amends. Your feedback is invaluable in helping us improve our services.Once again, we apologize for any inconvenience you experienced during your time with us. We hope you will consider giving us another chance to exceed your expectations on your next visit.Please feel free to reach out to me directly if you would like to discuss your concerns further.Warm regards,KJ
8/10 Good
vernon
11 Mar,2024
vernon
Stayed 4 nights in Mar 2024
Response from kj on 1 Apr,2024
Dear Vernon,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Only there overnight so did not take advantage of the services
Marilyn
Stayed 1 night in Mar 2024
Response from kj on 9 Mar,2024
Dear Marilyn,Thank you for taking a moment to share your experience. I am happy to hear you found the facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Dear emery,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Clean. We could definitely hear music blasting as we went to bed. Staff were friendly. Gym is ok but treadmills need service. We found the bed soft.
Jessica
Stayed 2 nights in Mar 2024
Response from KJ on 8 Mar,2024
Dear Jessica,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
8/10 Good
Tyler Duane
Travelled with partner
5 Mar,2024
Liked: Cleanliness, staff & service
Enjoyed our stay. Safe and clean.
Tyler Duane
Stayed 4 nights in Feb 2024
Response from kj on 9 Mar,2024
Dear Tyler,Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.warm regards,KJ
Dear John,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.warm regards,KJ
Dear Trevor,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Dear Sheen,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
8/10 Good
Gareth
2 Mar,2024
The room is fine, but the lighting in the room is absolutely terrible.
Gareth
Stayed 1 night in Mar 2024
Response from kj on 4 Mar,2024
Dear Gareth,hank you for taking the time to share your feedback regarding your recent stay with us. We are glad to hear that you found your room to be satisfactory, but we are sorry to learn that the lighting in the room did not meet your expectations.Lighting plays a crucial role in the overall comfort and ambiance of a room, and we regret any inconvenience or discomfort you experienced due to this issue. We take your feedback seriously and will review the lighting in our rooms to identify and implement improvements where necessary.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,kj
6/10 Okay
Jessamine
Travelled with group
1 Mar,2024
Liked: Amenities
Went downstairs to eat at the restaurant to only find out the waiter only put 1 order in but brought me my drink and now it’s 10 pm and have to find a restaurant still open
Jessamine
Stayed 2 nights in Feb 2024
Response from kj on 4 Mar,2024
Dear Jessamine, Thank you for sharing your experience with us. We are truly sorry to hear about the inconvenience you faced at our restaurant. Understanding that dining is a significant part of your stay, it's disappointing to learn that we fell short in delivering the service you deserved, especially concerning the mishandling of your order.Please accept our sincere apologies for the oversight and for any inconvenience this caused, especially given the late hour. We recognize how frustrating it must have been to find an alternative dining option at that time.We have addressed this matter with our restaurant team to ensure that such an incident does not occur again. Our goal is to provide efficient, attentive service, and it's clear we missed the mark this time. Your feedback is invaluable as it helps us improve and ensure we meet the high standards our guests expect and deserve.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Dear Charlotte,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Clean property and excellent location , close to the airport and shopping malls .
Seigfred
Stayed 1 night in Feb 2024
Response from kj on 27 Feb,2024
Dear Seigfred,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Love this hotel. Very comfy beds and love the hot tub and pool. Will stay again
Angela
Stayed 1 night in Feb 2024
Response from kj on 27 Feb,2024
Dear Angela,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Dear Sonya,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.warm regards,KJ
Dear Patricia,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Joan
23 Feb,2024
Liked: Amenities
Everyone is friendly and the room is beautiful clean and quiet - great to have free parking
Joan
Stayed 1 night in Feb 2024
Response from KJ on 23 Feb,2024
Dear Joan,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Great location, easy parking, quiet and comfortable.
Christopher
Stayed 2 nights in Feb 2024
Response from KJ on 20 Feb,2024
Dear Christopher,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Dear Justin,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Dear Wang,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Thanks
Dear Maria,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
6/10 Okay
Michael
7 Feb,2024
Bar/restaurant was uninviting. Staff was uninspiring. Bed and pillows were comfortable.
Michael
Stayed 3 nights in Feb 2024
Response from KJ on 9 Feb,2024
Dear Michael,Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
6/10 Okay
Steven, Scarborough
5 Feb,2024
Steven
Stayed 1 night in Feb 2024
Response from KJ on 12 Mar,2024
Dear Steven,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
10/10 Excellent
Jana
4 Feb,2024
Good spot to stay
Jana
Stayed 1 night in Feb 2024
Response from kj on 6 Feb,2024
Dear Jana,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Usually stay at this location. Clean. Friendly staff.
Christina
Stayed 1 night in Jan 2024
Response from KJ on 31 Jan,2024
Dear Christina,Thank you for choosing Hilton Garden Inn for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 Good
Peter
26 Jan,2024
Peter
Stayed 1 night in Jan 2024
Response from kj on 25 Mar,2024
Dear Peter,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm Regards,KJ
Great property, great hotel. It was quite, away from busy roads, and close to the function we were in Toronto for.
Jennifer
Stayed 1 night in Jan 2024
Response from KJ on 31 Jan,2024
Dear Jennifer,Thank you for taking a moment to share your experience. I am happy to hear you found the location to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Yuan
21 Jan,2024
Liked: Cleanliness, staff & service, amenities
Yuan
Stayed 3 nights in Jan 2024
Response from KJ on 12 Mar,2024
Dear Yuan,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. Thank you for giving us good rating. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Warm regards,KJ
2/10 Terrible
Leanne
13 Jan,2024
Disliked: Property conditions & facilities
Leanne
Stayed 1 night in Jan 2024
Response from kj on 14 Jan,2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our guest experience. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Excellent location. Server at the bar is excellent!
MASANORI
Stayed 1 night in Jan 2024
Response from KJ on 10 Jan,2024
Thank you for choosing Hilton Garden Inn for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again whenever your travels bring you back to Mississauga! Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Best regards,KJ
Thank you for choosing Hilton Garden Inn for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again whenever your travels bring you back to Mississauga! Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Best Regards,KJ
Room was nice but not fully clean. There were long hairs on the bathroom floor and used tissues on the airconditioning unit.
Ryan
Stayed 1 night in Dec 2023
Response from KJ on 11 Jan,2024
Dear Ryan,Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.Best Regards,KJ
Dear Simon,Thank you for choosing Hilton Garden Inn for your stay. We are very pleased to hear you have enjoyed our services and facilities. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We will hope to welcome you back to stay with us again whenever your travels bring you back to Mississauga! If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Best Regards,KJ
The hotel was in a convenient location lots of food choices. My daughter enjoyed the pool. Front desk was very responsive to our needs.
Michael
Stayed 2 nights in Dec 2023
Response from kj on 15 Jan,2024
Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Dear Steven,Thank you for taking a moment to share your experience. I am happy to hear you found the services and facilities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Thanks