“Two thumbs up”

As usual, this Country Inn and Suites was as great as every other one I have stayed in. In fact I just stayed in one last night in Effingham, IL also perfect.

“Great staff, surprising value”

I was in Manchester for an event with over 10,000 participants. Many of the local hotels, including the Country Inn & Suites by Carlson were very full. The desk staff seemed a bit harried at times, but that could hardly be held against them under the circumstances. For the price paid (I bought multiple rooms for a multi-night stay) I was pleasantly surprised at the room size, the cleanliness and the quality of the materials (soaps, linens, etc). Though the (non-desk) staff never seemed stressed or hurried, everything was done in a timely manner. The free wi-fi service was unreliable and the hotel readily admitted they were working on getting it resolved. This wasn't fixed by the time we left, but it wasn't a significant inconvenience for us either. If I visit Manchester again, this hotel will be my first choice for lodging.

“Nice, affordable hotel”

We enjoyed our stay. Very comfortable rooms and decent breakfast. Front desk staff were pleasant and helpful.

“Comfortable & quiet”

The room was excellent and very quiet. My only complaint was that the front desk would not answer the phone. I had a question about the internet connection and called the front desk repeatedly. I eventually had to go down to the front desk to get an answer to my question.

“Big Disappointment”

Had to wait 10 minutes at front desk for person to come check me in. I rang the bell multiple times but no one came. She was outside talking on her cellphone. I had walked right past her to come inside. We had requested a nonsmoking room for our family of 6. The hallway absolutely stank of smoke. It was choking. The rooms felt dirty. We were very disappointed in our stay.