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Reviews of Holiday Inn Express Windsor Waterfront, an IHG Hotel

2.5 out of 5
Holiday Inn Express Windsor Waterfront, an IHG Hotel
33 Riverside Drive East, Windsor, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1003 reviews" "
Rating 8 - Good. 276 out of 1003 reviews" "
Rating 6 - Okay. 101 out of 1003 reviews" "
Rating 4 - Poor. 49 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Shari

Business traveller
Disliked: Staff & service, amenities
Parking is awful, there were crumbs in my bed do not believe the sheets were changed. No extra toilet paper and no extra towels just one of each in my room.
Stayed 2 nights in May 2024

6/10 Okay

Brandie

The location is lovely. We had the river view. The room and rest of the hotel were clean and well kept. Breakfast was a little disappointing. The pillows were the worst I’ve ever slept on in a hotel so I didn’t sleep well. The site advertised soundproof rooms but we found it loud all night. I don’t think it was worth the price
Stayed 1 night in May 2024

8/10 Good

Scot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Olena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, great service!
Stayed 1 night in May 2024

10/10 Excellent

yossry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking
Stayed 1 night in May 2024

6/10 Okay

HULYA

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

6/10 Okay

Ning Jamie

Stayed 1 night in May 2024

10/10 Excellent

Eugene

Limited parking onsite. Needed to park in nearby off property structure.
Stayed 1 night in May 2024
Response from pschwabl on 19 May,2024
We appreciate your feedback!

10/10 Excellent

Zafiro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, location and incredible staff. The room is super clean and we have a great view of the river. The staff was very polite and accommodating at check in. So glad we chose to stay here instead of the bigger fancier place down the street!!!! This hotel is great and will stay here again. Thanks :)
Stayed 1 night in May 2024
Response from pschwabl on 17 May,2024
I'm glad you enjoyed your stay, thanks for the feedback!

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff did not know what to do as my reservation from Expedia was not in their system yet. There was no communication to me they just served another customer. Luckily Naveen was present and solved the issue. The others could use more customer service training.
Stayed 1 night in May 2024
Response from pschwabl on 17 May,2024
Thank you for your feedback, we appreciate it.

10/10 Excellent

Robert

Stayed 1 night in May 2024
Response from pschwabl on 17 May,2024
I'm glad you enjoyed your stay, we hope to see you again soon!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is well kept and immaculate.
Stayed 4 nights in May 2024
Response from pschwabl on 17 May,2024
We appreciate your feedback, hope to see you again soon!

10/10 Excellent

HETA

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024
Response from pschwabl on 12 May,2024
Thank you for your feedback, we're glad you enjoyed your stay!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to what we wanted
Stayed 2 nights in May 2024
Response from pschwabl on 8 May,2024
Thank you for your feedback!

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing is I'm still waiting for my Deposit even though they said 48 hours its been over 5 days.
Stayed 2 nights in Apr 2024
Response from pschwabl on 12 May,2024
Thank you for reaching out to us directly in regards to your deposit, I'm glad you enjoyed your stay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 2 nights in May 2024
Response from pschwabl on 12 May,2024
It's we who are thanking you! I'm glad you enjoyed your stay!

10/10 Excellent

Lorna, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet in spite of a large group of families with children. Surprised to find paper plates, plastic cutlery and paper cups in the breakfast room. Please be environmentally responsible and use china and flatware. Breakfast was good with many options.
Stayed 1 night in May 2024
Response from pschwabl on 4 May,2024
Thank you for your feedback, we appreciate it!

10/10 Excellent

Kody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from pschwabl on 3 May,2024
I'm glad you enjoyed your stay, thank you for your feedback!

8/10 Good

Melinda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Breakfast was good (above average). Room wasn’t serviced on a two-day stay. (Knocked once at 9am when in shower and never came back.) Was able to park one night in main car park and had to stay one night in public car park opposite - instructions were a little difficult to follow but got it worked out eventually so not too bad and decent option when main car park filled up. Much quieter than staying at the casino. Convenient for crossing to Detroit. Bars/restaurants nearby were good.
Stayed 2 nights in Apr 2024
Response from pschwabl on 3 May,2024
Thank you for your feedback, we appreciate it!

4/10 Poor

Nicole

Travelled with group
Disliked: Amenities
The tiolet was stopped up the entire time we were there. They brought us a plunger that did fit inside the hole. We told them and it seemed that they didn't care. The lady who checked us out was really nice. She paid for our parking
Stayed 1 night in Apr 2024
Response from Alexis Mollica on 28 Apr,2024
Thank you for your feedback, we deeply apologize for the inconveniences faced during your stay. We strive to make sure our guests are taken care of and are happy. We will use your review as a teaching opportunity.

10/10 Excellent

Jennifer, Shreveport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the Detroit river and skyline are spectacular. This is a nice place to stay for the ease of hanging out on the Riverfront.
Stayed 1 night in Apr 2024
Response from Alexis Mollica on 28 Apr,2024
Thank you for your review! We are thrilled you enjoyed your stay with us!

10/10 Excellent

Ahmadreza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from pschwabl on 27 Apr,2024
Thank you for your feedback! Glad you enjoyed your stay.

10/10 Excellent

Bradley, Conception Bay South

Stayed 1 night in Apr 2024
Response from pschwabl on 18 May,2024
Thank you for your feedback, we appreciate it!

10/10 Excellent

Sri latha

Stayed 1 night in Apr 2024
Response from pschwabl on 17 May,2024
Thank you for your feedback!

10/10 Excellent

Sandia

Stayed 1 night in Apr 2024
Response from pschwabl on 17 May,2024
Thank you for your feedback, I'm glad you enjoyed your stay!

10/10 Excellent

John Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this property. Super clean and comfortable. Staff very accommodating and friendly
Stayed 1 night in Apr 2024
Response from pschwabl on 23 Apr,2024
I'm so glad you enjoyed your stay, we hope to see you again soon!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from pschwabl on 23 Apr,2024
Thank you for your feedback, we're glad you enjoyed your stay!

10/10 Excellent

Jose

It was comfortable
Stayed 1 night in Apr 2024
Response from pschwabl on 23 Apr,2024
Thank you for your feedback, we really appreciate it!

10/10 Excellent

Lester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service combined with a spectecular riverside view
Stayed 2 nights in Apr 2024
Response from pschwabl on 19 Apr,2024
I'm so glad you enjoyed your stay and are looking forward to seeing you again!

10/10 Excellent

Joyce

Stayed 3 nights in Apr 2024
Response from pschwabl on 8 May,2024
We appreciate your feedback!

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Apr 2024
Response from pschwabl on 18 Apr,2024
I'm glad you enjoyed your stay, thank you for your feedback!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was poorly arranged . Tv was not working properly . I should have been offered sone kind of rebate . Room was perfect . Hitel is clean and modern .
Stayed 1 night in Apr 2024
Response from pschwabl on 18 Apr,2024
We're sorry your stay didn't meet your expectations. Thank you for your feedback and we hope you'll give us try again in the future.

10/10 Excellent

Monte, Welland

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing!
Stayed 1 night in Apr 2024
Response from pschwabl on 18 Apr,2024
Thank you for your kind words, we appreciate it!

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Close to where we had to go. Would stay again
Stayed 1 night in Apr 2024
Response from pschwabl on 14 Apr,2024
Thank you for your feedback, we really appreciate it!

2/10 Terrible

Layla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from pschwabl on 18 Apr,2024
We're sorry your stay didn't meet your expectations. Thank you for your feedback and we hope you'll give us try again in the future.

8/10 Good

Archie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were helpful in answering all my questions and offering suggestions
Stayed 1 night in Apr 2024
Response from pschwabl on 14 Apr,2024
We'll forward your comments to our staff and are glad you enjoyed your stay!

10/10 Excellent

Gulsharnjit

Liked: Cleanliness, staff & service, property conditions & facilities
More parking is needed
Stayed 1 night in Apr 2024
Response from pschwabl on 11 Apr,2024
Thank you for your feedback, we appreciate it.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, comfortable room, helpful, friendly staff
Stayed 1 night in Apr 2024
Response from pschwabl on 9 Apr,2024
I'm glad you had a great stay and we hope to see you again soon!

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Great stay, thanks guys!
Stayed 1 night in Apr 2024
Response from pschwabl on 9 Apr,2024
You're more than welcome and we hope to see you again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from pschwabl on 7 Apr,2024
I'm glad you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from pschwabl on 6 Apr,2024
I'm glad you enjoyed your stay with us! Thank you for your feedback.

10/10 Excellent

LORENZO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from pschwabl on 5 Apr,2024
Thank you for the feedback, we appreciate it!

8/10 Good

Melanie

Stayed 1 night in Mar 2024
Response from pschwabl on 23 Apr,2024
Thank you for your feedback, we appreciate it!

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the staff and the ease in checking in and out. My room overlooked the river: it was beautiful.
Stayed 2 nights in Mar 2024
Response from pschwabl on 5 Apr,2024
I'm glad you had a great experience with us, we hope to see you soon!

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good service.
Stayed 4 nights in Mar 2024
Response from pschwabl on 5 Apr,2024
Thank you for your kind comments, we really appreciate it!

8/10 Good

Tarun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, great view of the river front, courteous staff, decent breakfast. Over all good stay.
Stayed 2 nights in Mar 2024
Response from pschwabl on 1 Apr,2024
Thank you for your feedback, I'm glad you enjoyed your stay!

8/10 Good

Keairah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Needs more parking
Stayed 2 nights in Mar 2024
Response from pschwabl on 1 Apr,2024
We appreciate your feedback and hope to see you again soon!

6/10 Okay

Denise

Liked: Cleanliness
Disliked: Property conditions & facilities
The parking was awful
Stayed 3 nights in Mar 2024
Response from pschwabl on 1 Apr,2024
I'm sorry for the parking issues you faced but we hope to see you again soon. Thank you for your feedback.

2/10 Terrible

Carson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from pschwabl on 31 Mar,2024
I'm sorry to hear that your stay did not meet your expectations. We take feedback seriously and hope you'll give us a try again to show that your stay was an exception.

10/10 Excellent

Erin

Stayed 1 night in Mar 2024
Response from pschwabl on 19 Apr,2024
Thank you for your feedback! I'm glad you enjoyed your stay!