All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 20 out of 33 reviews" "
10 - Excellent
20
Rating 8 - Good. 12 out of 33 reviews" "
8 - Good
12
Rating 6 - Okay. 1 out of 33 reviews" "
6 - Okay
1
Rating 4 - Poor. 0 out of 33 reviews" "
4 - Poor
0
Rating 2 - Terrible. 0 out of 33 reviews" "
2 - Terrible
0
9.2/10
Cleanliness
9.0/10
Staff & service
9.2/10
Amenities
9.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
RONGZE
12 Apr,2024
RONGZE
Stayed 3 nights in Apr 2024
10/10 Excellent
Chun Hao Johnny
28 Mar,2024
Liked: Cleanliness
Chun Hao Johnny
Stayed 4 nights in Mar 2024
Response from HUALUXE Xiamen on 1 Apr,2024
Thank you for taking time to share your recent stay at HUALUXE Xiamen Haicang Harbour View. We are glad to hear that you enjoyed the stay here. The hotel is ideally located on the coastal landscape belt of Haicang Bay, the vantage point affords unparalleled view of Xiamen Harbor and the adjacent scenic parks. Should your travels bring you back this way, I hope that you will stay with us again.
10/10 Excellent
Justin
Business traveller, Travelled with family, Travelled with group
Thank you for taking time to write this detailed review about your recent stay at HUALUXE Xiamen Haicang Harbour View. We are glad to hear that you enjoyed many aspects of your stay. HUALUXE Xiamen Haicang Harbour View is ideally located on the coastal landscape belt of Haicang Bay, the vantage point affords unparalleled view of Xiamen Harbor and the adjacent scenic parks. Should your travels bring you back this way, I hope that you will stay with us again.
Pleasantly surprised by the room upgrade. Excellent condition , extremely comfortable bed and charming /sleek ambiance
Walden
Stayed 1 night in Nov 2023
Response from HUALUXE Xiamen on 24 Nov,2023
Thank you for taking time to write this detailed review about your recent stay at HUALUXE Xiamen Haicang. We are glad to hear that you enjoyed many aspects of your stay. HUALUXE Xiamen Haicang Harbour View is ideally located on the coastal landscape belt of Haicang Bay, the vantage point affords unparalleled view of Xiamen Harbor and the adjacent scenic parks. Should your travels bring you back this way, I hope that you will stay with us again.
compliment to the front office staff, especially the concierge desk has been extremely helpful. Daniel and Ricky there were very attentive and careful. congratulation to the management having a nice crew!
Carina Kit Yu
Stayed 5 nights in Sep 2019
Response from Jacky Zhuang General Manager on 21 Nov,2019
Dear guest,
Thank you for choosing HUALUXE Xiamen Haicang. I will share you feedback with our concierge desk team, Daniel and Ricky in particular, as your remarks will encourage us keep delivering high level of service to guests. Thank you once again for your feedback and look forward to welcoming you back soon.
Best Regards
One of the best properties I have ever stayed at. 5-Star Review
Verified traveller
Stayed 2 nights in Apr 2019
Response from Jacky Zhuang General Manager on 26 Apr,2019
Dear distinguished guest, thank you for choosing HUALUXE Xiamen Haicang. We really appreciate your valuable feedback. I am thrilled to read your positive comments and thank you so much for those wonderful compliments to our hotel properties. Last but not least, you are more than welcome to try our amazing seafood dinner buffet at Level 1 Xianyan restaurant as well as the other delicious food. Hoping we will see you soon. Once again thank you for choosing and staying with us HUALUXE Xiamen Haicang.
The hotel is new and well decorated. Service was good. Overall I am satisfied.
wing hung
Stayed 4 nights in Jan 2019
Response from Jacky Zhuang General Manager on 14 Jan,2019
Dear distinguished guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and speak highly of our service.The hotel is ideally located on the coastal landscape belt of Haicang Bay, the vantage point affords unparalleled view of Xiamen Harbor and the adjacent scenic parks. A series of selected Chinese teas and bespoke Chinese tea set are presented to guests as a unique gesture to be enjoyed anytime in guestroom.We are looking forward to your next stay and we will provide attentive service as always for you.Sincerely, Jacky Zhuang General Manager
The hotel rooms were big and clean, with a lovely bath tub. However, despite that we had asked for a non smoking floor, there was a smell of smoke in the corridors two days in a row. Also, the room service is extremely slow. When we complained, the staff were indeed accommodating and tried to make our stay more pleasant by offering us wine and cake. In general, when it comes to service, the attention to detail isn’t there so if you’re looking for a five star hotel experience, you might be disappointed. The location isn’t central but it’s only a 15 minute taxi ride to the centre and taxis are very affordable.
Most staff spoke some English so we were able to communicate fairly easily.
Verified traveller
Stayed 4 nights in Dec 2018
Response from Jacky Zhuang on 15 Feb,2019
Dear distinguished guest, thank you so much for your review of our hotel. I am pleased to hear you love our room very much. All the guestrooms are equipped with a lovely bath tub. The hotel is ideally located on the coastal landscape belt of Haicang Bay, and it is convenient to arrive the city center and Songyu wharf. For the smell of smoke in the corridors that you have mentioned, we apologize for it and we will dissuade our guests from smoking in the non-smoking floor. During Chinese New Year, the occupancy is very high and we apologize for the service delayed, we will arrange more staffs and pay more attention to the service details. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jacky Zhuang General Manager
Thank you for your comment. We are very proud to hear that you are satisfied with our service and room conditions. We also provide seafood buffet dinner in Xianyan All Day Dining Restaurant and some traditional Chinese cuisine in Cai Feng Lou Restaurant. Thanks again for your comment and we look forward to your staying with us at next time.
General Manager: Jacky Zhuang
all staffs work in professional manner and smiles always. a good hotel
JINGYAN
Stayed 3 nights in Mar 2024
Response from HUALUXE Xiamen on 1 Apr,2024
Thank you for your insight on your recent experience at HUALUXE Xiamen Haicang Harbour View. Our guest reviews give us valuable information to deliver the best dining experience possible, and we appreciate your feedback. Please visit us again the next time you’re in Xiamen, and tell us how we’re doing. Thank you.
Thank you for your recent stay at HUALUXE Xiamen Haicang Harbour View. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your sharing, and I hope to see you again soon.
10/10 Excellent
Haoyuan
12 Jan,2024
Haoyuan
Stayed 1 night in Jan 2024
Response from HUALUXE Xiamen on 25 Jan,2024
Thank you for your recent stay at HUALUXE Xiamen Haicang Harbour View. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your sharing, and I hope to see you again soon.
Thank you for taking time to write this detailed review about your recent stay at HUALUXE Xiamen Haicang. We are glad to hear that you enjoyed many aspects of your stay. Next time when you stay with us, please let our Concierge to provide the travel guidence for you when you plan to go anywhere in the city. HUALUXE Xiamen Haicang Harbour View is ideally located on the coastal landscape belt of Haicang Bay, the vantage point affords unparalleled view of Xiamen Harbor and the adjacent scenic parks. Should your travels bring you back this way, I hope that you will stay with us again.
10/10 Excellent
Bob
12 Oct,2023
Bob
Stayed 1 night in Sep 2023
Response from HUALUXE Xiamen on 24 Nov,2023
Thank you for taking time to write this detailed review about your recent stay at HUALUXE Xiamen Haicang. We are glad to hear that you enjoyed many aspects of your stay. Next time when you stay with us, please let our Concierge to provide the travel guidence for you when you plan to go anywhere in the city. HUALUXE Xiamen Haicang Harbour View is ideally located on the coastal landscape belt of Haicang Bay, the vantage point affords unparalleled view of Xiamen Harbor and the adjacent scenic parks. Should your travels bring you back this way, I hope that you will stay with us again.
The hotel is situated at the city centre and easy to reach everywhere.
overall the operation teams has been performing the high standard of customer service. I would highly recommend and will stay again when coming back.
Atkins
Stayed 1 night in Nov 2019
Response from HUALUXE Xiamen Haicang on 6 Dec,2019
Dear Distinguished guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us again and speak highly of our customer service. It's something our staff takes great pride in, so we value your feedback. We sincerely hope to see you soon. Sincerely, Jacky Zhuang General Manager