Reception

Reviews of Citadines Harbour Front Yokohama

3.5 out of 5
Citadines Harbour Front Yokohama
5-2 Nihonodori, Naka-ku, Yokohama, Kanagawa

Reviews

9.6

Exceptional

Rating 10 - Excellent. 211 out of 254 reviews" "
Rating 8 - Good. 32 out of 254 reviews" "
Rating 6 - Okay. 6 out of 254 reviews" "
Rating 4 - Poor. 1 out of 254 reviews" "
Rating 2 - Terrible. 4 out of 254 reviews" "

9.8/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding hotel! Exceptional room quality and amenities. Location was perfect for nearby convention centre. Easy transit access.
Stayed 7 nights in May 2024

10/10 Excellent

connor

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in May 2024

10/10 Excellent

anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic accommodation great find
Stayed 3 nights in May 2024
Response from Guest Service Team on 17 May,2024
Thank you very much for staying with us. We are delighted to note that you had a pleasant experience during your stay with us and appreciate your valuable feedback. Receiving such positive feedback from our guests will motivate us to further our commitment to provide better service to our guests. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Regan

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Front desk is very cheerful to welcome us. We arrive late at night and they are so considerate to ask us if we need to recommend some places for late night dinner too. Very informative to show us the directions to our next destination. Save us lots of time. ❤️❤️
Stayed 1 night in May 2024

10/10 Excellent

M Zubair, Clayton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, cleanliness and excellent location
Stayed 6 nights in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you for choosing Citadines Harbour Front Yokohama. We also appreciate for taking the time to share your feedback. It is a pleasure to read that you enjoyed your stay with us. We will continue to provide our guests with a private space to relax and feel as if they were living in their home. We look forward to serving you again.

10/10 Excellent

Jeffrey, Orange

Liked: Cleanliness, amenities, property conditions & facilities
Great location and property. What an awesome staff! Everyone is professional, sincere and very accommodating!
Stayed 19 nights in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you for taking the time to share your positive feedback about your recent stay at Citadines Harbour Front Yokohama. We are thrilled to hear that you were impressed with our location, property, and most importantly, our staff.We strive to provide exceptional service and hospitality to all our guests, and your kind words about our team's professionalism, sincerity, and willingness to go the extra mile are truly appreciated. It's especially rewarding to know that [specific situation] was handled smoothly for you – that's exactly the kind of experience we want to create for everyone.We will be sure to share your compliments with our entire team, as their dedication to guest satisfaction is what makes Citadines Harbour Front Yokohama special.Thank you again for choosing to stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Jiwei

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place for traveling with baby. ベビーベッドあって子供連れにぴったり
Stayed 6 nights in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you for choosing Citadines Harbour Front Yokohama. We also appreciate for taking the time to share your feedback. It is a pleasure to read that you enjoyed your stay with us. We will continue to provide our guests with a private space to relax and feel as if they were living in their home. We look forward to serving you again.

10/10 Excellent

Adelina

Travelled with family
Room was surprisingly big for a Japanese hotel! Staff were very friendly and helpful! Would definitely stay here again!!
Stayed 3 nights in May 2024
Response from Guest Service Team on 17 May,2024
Thank you very much for staying with us. We are delighted to note that you had a pleasant experience during your stay with us and appreciate your valuable feedback. Receiving such positive feedback from our guests will motivate us to further our commitment to provide better service to our guests. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for people transferring to the Yokohama Cruise Terminal, walkable with a roller bag. Staff are attentive, knowledgeable and super helpful. Breakfast, that was included, was great!
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you very much for staying with us. Receiving such positive feedback from our guests will motivate us to further our commitment to provide better service to our guests onwards. We will continue to provide our guests with a private space to relax and feel as if they were living in their home. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

8/10 Good

Maggie

Liked: Cleanliness, property conditions & facilities
Stayed 13 nights in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you very much for staying and for sharing a great rating with us. Receiving such positive feedback from our guests will motivate us to further our commitment to provide better service to our guests onwards. We will continue to provide our guests with a private space to relax and feel as if they were living in their home. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

King Lim, Reno

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Citadines Harbor Front is convenient for cruise passengers: right at Nihon-Odori station, a short walk to Osanbashi cruise terminal, and about a 4,000 yen taxi ride to the Daikoku Pier cruise terminal which is further out. Yokohama Chinatown is 5 minutes walk. The rooms are large (unlike the typical cramped spaces at many Tokyo hotels) and well equipped. The 7th floor has a large guest lounge, uncomplicated washers and dryers, and a fitness room. Breakfast is expensive. An essential tip: if you and your group needs multiple rooms, request rooms on the same floor. Hotel security policy does not allow guests to directly access other guest rooms on other floors. You have to go to the lobby and ask a hotel staff to let you access them.
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you for sharing your lovely feedback about your recent stay at Citadines Harbour Front Yokohama. We are thrilled to hear that you were impressed with our convenient location, spacious rooms, and well-equipped facilities.We appreciate your kind words about our staff and their dedication to providing exceptional service. We will be sure to share your compliments with the entire team.Thank you again for choosing Citadines Harbour Front Yokohama. We look forward to welcoming you back in the future.

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location with a modern property. Right next to subway station and walking distance to Harbor where Port is.
Stayed 4 nights in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you very much for staying with us. We are delighted to note that you had a pleasant experience during your stay with us and appreciate your valuable feedback. Receiving such positive feedback from our guests will motivate us to further our commitment to provide better service to our guests. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

richard

Liked: Cleanliness, property conditions & facilities
Clean. Staff very professional,
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you for choosing Citadines Harbour Front Yokohama. We also appreciate for taking the time to share your feedback. It is a pleasure to read that you enjoyed your stay with us. We will continue to provide our guests with a private space to relax and feel as if they were living in their home. We look forward to serving you again.

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you very much for staying and for sharing a great rating with us. Receiving such positive feedback from our guests will motivate us to further our commitment to provide better service to our guests onwards. We will continue to provide our guests with a private space to relax and feel as if they were living in their home. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

RaKay, Queen Creek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very late arrival went very smoothly.
Stayed 1 night in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you for choosing Citadines Harbour Front Yokohama. We also appreciate for taking the time to share your feedback. It is a pleasure to read that you enjoyed your stay with us. We will continue to provide our guests with a private space to relax and feel as if they were living in their home. We look forward to serving you again.

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
I don’t believe it would be possible to find a better value anywhere in the world. Outstanding place to stay when in Yokohama.
Stayed 4 nights in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you very much for staying with us. We are delighted to note that you had a pleasant experience during your stay with us and appreciate your valuable feedback. Receiving such positive feedback from our guests will motivate us to further our commitment to provide better service to our guests. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is new with functional features in the room. It is close to the Yokohama Chinatown and the beautiful Yamashita Park. The staff is friendly and helpful. I highly recommend the Citadines Yokohama.
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you for choosing Citadines Harbour Front Yokohama. We also appreciate for taking the time to share your feedback. It is a pleasure to read that you enjoyed your stay with us. We will continue to provide our guests with a private space to relax and feel as if they were living in their home. We look forward to serving you again.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for a night after getting off a cruise at Yokohama port. Would have stayed longer if we knew the hotel was this good and plenty to see in Yokohama. Fantastic hotel.
Stayed 1 night in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you very much for staying with us. We are delighted to note that you had a pleasant experience during your stay with us and appreciate your valuable feedback. Receiving such positive feedback from our guests will motivate us to further our commitment to provide better service to our guests. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Great location staff very helpful I highly recommend!
Stayed 7 nights in Jan 2024
Response from Guest Service Team on 17 May,2024
Thank you for choosing Citadines Harbour Front Yokohama. We also appreciate for taking the time to share your feedback. It is a pleasure to read that you enjoyed your stay with us. We will continue to provide our guests with a private space to relax and feel as if they were living in their home. We look forward to serving you again.

10/10 Excellent

Kathleen

Travelled with family
The Citidines Hotel is very conveniently located, a train station in the basement. There is shopping and the beautiful waterfront and Osanbashi Pier nearby. The staff is wonderful. I would stay there again.
Stayed 5 nights in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you very much for staying with us. We are delighted to note that you had a pleasant experience during your stay with us and appreciate your valuable feedback. Receiving such positive feedback from our guests will motivate us to further our commitment to provide better service to our guests. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Randall

Liked: Cleanliness, amenities, property conditions & facilities
Simply a great hotel. Perfect if you’re preparing for a cruise from Yokohama, but ideal for any reason. Close to the harbor, Chinatown, shopping, or whatever brings you to this vibrant city.
Stayed 1 night in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you for choosing Citadines Harbour Front Yokohama. We also appreciate for taking the time to share your feedback. It is a pleasure to read that you enjoyed your stay with us. We will continue to provide our guests with a private space to relax and feel as if they were living in their home. We look forward to serving you again.

10/10 Excellent

Gary

Travelled with family
The property is amazingly clean and fresh. The staff is very courteous and professional. You couldn’t ask for a better location, close to the MM train station 5, Yokohama stadium, Chinatown and the Harbour.
Stayed 5 nights in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you very much for staying with us. We are delighted to note that you had a pleasant experience during your stay with us and appreciate your valuable feedback. Receiving such positive feedback from our guests will motivate us to further our commitment to provide better service to our guests. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

8/10 Good

Dorothy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great property, clean, comfortable, good amenities, but the breakfast, while adequate could have been better.
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you for staying at Citadines Harbour Front Yokohama. We appreciate your feedback during your stay.We apologize that you were not satisfied with the breakfast. We are committed to providing a more satisfying breakfast experience for all of our guests, and we will take your feedback into account as we continue to improve our breakfast menu.We hope you will consider staying with us again in the future.

10/10 Excellent

Toyo

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you very much for staying and for sharing a great rating with us. Receiving such positive feedback from our guests will motivate us to further our commitment to provide better service to our guests onwards. We will continue to provide our guests with a private space to relax and feel as if they were living in their home. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Yiu

Liked: Cleanliness, amenities, property conditions & facilities
Friendful, helpful and comfortable. Clean and quiet place.
Stayed 1 night in Apr 2024
Response from Guest Service Team on 17 May,2024
Thank you for choosing Citadines Harbour Front Yokohama. We also appreciate for taking the time to share your feedback. It is a pleasure to read that you enjoyed your stay with us. We will continue to provide our guests with a private space to relax and feel as if they were living in their home. We look forward to serving you again.

10/10 Excellent

Noli

Liked: Amenities, property conditions & facilities
A must stay if in Yokohama port. Go do your Cruise, then stay extra few days and explore Yokohama and Chinatown. Subway is right in the hotel property that leads you to Yokohama train station.
Stayed 1 night in Apr 2024
Response from Guest Service Team on 11 Apr,2024
Thank you for your fantastic review of Citadines Harbour Front Yokohama! We're delighted to hear you found our hotel to be the perfect post-cruise destination.Your recommendation for cruise passengers is much appreciated, especially considering the following aspects of our hotel:Convenient Location: Being right next to the Yokohama port makes us an ideal choice for cruise passengers.Easy Exploration: The subway station located within the hotel property provides easy access to Yokohama Station and other attractions.Extended Stay Appeal: We offer comfortable and well-equipped rooms perfect for relaxing after your cruise and exploring Yokohama and Chinatown for a few extra days.We strive to provide a convenient and comfortable base for exploring Yokohama, and your feedback lets us know we're achieving that goal, especially for cruise passengers.Thank you again for choosing Citadines Yokohama and for recommending us to others! We look forward to welcoming you back again in the future.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Located in the business district of Yokahama, Citadines Harbour is a modern, contemporary hotel with a sophisticated, yet minimalistic decor with dark warm wood tones. The rooms complement that look and feel with modem, clean simple lines. The staff are very professional, courteous and welcoming. And some of them even speak a little english quite well! Located adjacent to the entry way is a covered stairway leading down to the subway system. Very convenient if your needs are having access to one of the best transportation systems in the world! The Yokahama DeNA BayStars stadium is just a few blocks away and the largest China Town in Japan is within a 10 minute walk. There are numerous historical buildings nearby and The Red Brick Warehouse shopping complex, down by the harbor, is a short walk too. If you're planning on taking a cruise ofJapan, this is the place to begin and end your adventure as the main cruise pier is just about 4 blocks away! My wife and I just finished our 2nd cruise ever, this is where we stayed, and we're so happy we did! I can't say enough good things about it. p.s. They even have free wifi, Chrome cast in the room and heated bidet's! Wow! Sorry, a first for us...
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 5 Apr,2024
Thank you so much for your incredible review of Citadines Harbour Front Yokohama! Your detailed description truly paints a picture of the modern, convenient, and comfortable experience we strive to provide all our guests. We're delighted to hear you found our location in the heart of Yokohama's business district ideal for exploring the city. The close proximity to the subway station, China Town, historical buildings, and the Red Brick Warehouse is a major perk for many guests. Knowing the ease of access to the cruise terminal was perfect for your recent adventure makes us especially happy!Your kind words about our staff are very much appreciated. We take pride in providing professional, courteous, and welcoming service, and it's rewarding to know our efforts made a positive impact on your stay. We're also happy some staff members were able to communicate with you in English. We appreciate you mentioning all the fantastic amenities you enjoyed, including free Wi-Fi, Chromecast in the room, and the heated bidets (a welcome surprise for some guests!).Reviews like yours are invaluable. They help us understand what guests appreciate most about their stay and identify areas where we can continue to improve. Thank you again for choosing Citadines Harbour Front Yokohama and for sharing your detailed feedback. We were thrilled to be a part of your second cruise adventure, and we look forward to welcoming you back again soon!

10/10 Excellent

Doris, North Richmond

Stayed 4 nights in Mar 2024
Response from Guest Service Team on 5 Apr,2024
Thank you for choosing Citadines Harbour Front Yokohama. We also appreciate you taking the time to share your rating on your stay with us. We will share it with our team to improve our services in the future. We look forward to welcoming you back to Citadines Harbour Front Yokohama.

10/10 Excellent

Noriko

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 5 Apr,2024
Thank you for choosing Citadines Harbour Front Yokohama. We also appreciate you taking the time to share your rating on your stay with us. We will share it with our team to improve our services in the future. We look forward to welcoming you back to Citadines Harbour Front Yokohama.

10/10 Excellent

Valarie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very accommodating at the front desk. Good security within the hotel. Clean rooms. Common room for guests on the 7th floor. Only downside was poor lighting for the bathroom mirror.
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 5 Apr,2024
Thank you for your detailed review of Citadines Harbour Front Yokohama! We appreciate your honest feedback, both positive and constructive. We're delighted to hear that you found the front desk staff very accommodating. Our team strives to provide excellent service and ensure all guests feel welcome and assisted. We're happy to know they met your expectations.Security within the hotel and clean rooms are top priorities for us, and we're thrilled you found both aspects to be positive. It's important for guests to feel safe and comfortable during their stay. The common room on the 7th floor is a great amenity for guests to relax and socialize.We appreciate you mentioning the poor lighting for the bathroom mirror. This is valuable feedback that helps us identify areas for improvement. We will investigate possible solutions, such as installing brighter lighting fixtures or adding adjustable lighting options.Thank you again for choosing Citadines Harbour Front Yokohama and for sharing your feedback. We look forward to welcoming you back again soon!

10/10 Excellent

Takayuki

Stayed 1 night in Mar 2024
Response from Guest Service Team on 17 May,2024
Thank you very much for staying and for sharing a great rating with us. Receiving such positive feedback from our guests will motivate us to further our commitment to provide better service to our guests onwards. We will continue to provide our guests with a private space to relax and feel as if they were living in their home. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Yiu

Liked: Cleanliness, property conditions & facilities
Surprising good at all areas. Thumbs up.
Stayed 1 night in Mar 2024
Response from Guest Service Team on 5 Apr,2024
Thank you so much for your fantastic review of Citadines Harbour Front Yokohama! A "thumbs up" in all areas is truly a compliment, and we're thrilled to hear you were so impressed. We strive to provide a comfortable, convenient, and enjoyable experience for all our guests, and it's rewarding to know we succeeded in your case.Sharing your positive experiences helps us understand what guests appreciate most and allows us to continue exceeding expectations. Thank you again for choosing Citadines Harbour Front Yokohama and for sharing your feedback. We look forward to welcoming you back again soon!

10/10 Excellent

Venus

Very clean room and delicious breakfast. Highly recommended
Stayed 1 night in Mar 2024
Response from Guest Service Team on 5 Apr,2024
Thank you so much for your wonderful review of Citadines Harbour Front Yokohama! We're delighted to hear you found your room very clean and the breakfast delicious. We take pride in offering a clean and comfortable environment for our guests, so knowing you appreciated the room's cleanliness is very rewarding. It's also fantastic that you enjoyed the breakfast! We strive to offer a variety of fresh and delicious options to fuel your day. Your high recommendation truly means a lot to us. We appreciate you taking the time to share your positive experience with others.Thank you again for choosing Citadines Harbour Front Yokohama and for sharing your feedback. We look forward to welcoming you back again soon!

8/10 Good

Jenny

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 5 Apr,2024
Thank you for choosing Citadines Harbour Front Yokohama. We also appreciate you taking the time to share your rating on your stay with us. We will share it with our team to improve our services in the future. We look forward to welcoming you back to Citadines Harbour Front Yokohama.

10/10 Excellent

Lorraine

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed here before a cruise and was so easy to walk to the cruise terminal on embarkation day.
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 5 Apr,2024
Thank you for your fantastic review of Citadines Harbour Front Yokohama! We're thrilled to hear that our location made your cruise embarkation day so convenient. Knowing we're within walking distance of the cruise terminal is a major advantage, especially for guests with luggage. It eliminates the stress of finding transportation on a busy embarkation day. We're happy we could help make your cruise smooth sailing from the start! Thank you again for choosing Citadines Harbour Front Yokohama and for sharing your feedback. We look forward to welcoming you back again, perhaps before your next exciting cruise adventure!

10/10 Excellent

Denise

Travelled with partner
Liked: Amenities, property conditions & facilities
Near cruise terminal
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 5 Apr,2024
Thank you for choosing Citadines Harbour Front Yokohama. We also appreciate you taking the time to share your feedback on your stay with us. We will share it with our team to improve our services in the future. We look forward to welcoming you back to Citadines Harbour Front Yokohama.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is directly beside the subway line we took here, it is also within walking distance to the pier where we’ll get on our cruise and a short walk to China town. The staff is extremely friendly and helpful. We love our room on the 12th floor, it has a kitchen with fridge, cook top and microwave. Of course the bidets throughout Japan are second to none. Breakfast was amazing. The room is big compared to other places we’ve stayed.
Stayed 1 night in Mar 2024
Response from Guest Service Team on 5 Apr,2024
Thank you so much for your fantastic review! We're thrilled to hear that our location exceeded your expectations. Being directly next to the subway station, close to the cruise pier, and within walking distance of Chinatown is a major perk, and we're delighted it made your stay in Yokohama so convenient. Your comments about the friendly and helpful staff are wonderful to hear. We strive to provide exceptional service to all our guests, and it's rewarding to know our team made a positive impression.We're also happy to hear you loved your room on the 12th floor! Having a kitchen with a fridge, cooktop, and microwave offers guests more flexibility and feels like a home away from home. It's fantastic that you found the room spacious compared to other hotels you've stayed in. Spacious accommodations are something we take pride in offering. Of course, bidets are a beloved feature in Japan, and we're glad you enjoyed it!We're especially pleased to hear that you found the breakfast amazing. A delicious and satisfying breakfast is a great way to start your day, and we take pride in offering a variety of options.Thank you again for choosing Citadines Harbour Front Yokohama and for sharing your detailed feedback. We look forward to welcoming you back again soon, perhaps before or after your next cruise adventure!

10/10 Excellent

Tyrone

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine.
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 5 Apr,2024
Thank you for your fantastic review of Citadines Harbour Front Yokohama! "Close to everything" is a great compliment, and we're thrilled to hear it. A central location is a major advantage of our hotel. It allows guests to easily explore all that Yokohama has to offer, from cultural attractions and delicious restaurants to exciting shops, all within walking distance or a short subway ride. Our vibrant neighborhood is perfect for exploring Yokohama on foot.Thank you again for choosing Citadines Harbour Front Yokohama and for sharing your feedback. We look forward to welcoming you back again soon!

8/10 Good

Eng

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Feb 2024
Response from Guest Service Team on 5 Apr,2024
Thank you for your fantastic review of Citadines Harbour Front Yokohama! "Close to everything" is a great compliment, and we're thrilled to hear it. A central location is a major advantage of our hotel. It allows guests to easily explore all that Yokohama has to offer, from cultural attractions and delicious restaurants to exciting shops, all within walking distance or a short subway ride. Our vibrant neighborhood is perfect for exploring Yokohama on foot.Thank you again for choosing Citadines Harbour Front Yokohama and for sharing your feedback. We look forward to welcoming you back again soon!

10/10 Excellent

Tyra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Checkin started so easily. The staff all spoke English so it made things seamless. My room was a premium delux room so was really spacious. I loved having a kitchen area to prepare food. Cleaning staff were amazing. They do give you a card if your room is not cleaned stating to call guest services before 3pm if anything is needed which I appreciated. It allowed me and my guest to rest without being disturbed. Even when. Leaving before 3 if I put to make the room it was left spotless. 10/10 I would definately stay again
Stayed 6 nights in Feb 2024
Response from Guest Service Team on 29 Feb,2024
Thank you very much for staying with us. We are delighted to note that you had a pleasant experience during your stay with us and appreciate your valuable feedback. Receiving such positive feedback from our guests will motivate us to further our commitment to provide better service to our guests onwards. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location for Cruisers. Highly recommend it
Stayed 5 nights in Feb 2024
Response from Guest Service Team on 29 Feb,2024
Thank you for choosing to stay at Citadines Harbour Front Yokohama. Your valuable feedback is very much appreciated, and we will enhance our service to meet our guests’ expectations onwards. We look forward to welcoming you in the future.

10/10 Excellent

Karbo

Travelled with family, Travelled with group
Good and convenient location
Stayed 1 night in Feb 2024
Response from Guest Service Team on 26 Feb,2024
Thank you for choosing to stay at Citadines Harbour Front Yokohama. Your valuable feedback is very much appreciated. We look forward to welcoming you in the future.

10/10 Excellent

Haley

Liked: Cleanliness, room comfort
Fabulous hotel!
Beautiful hotel! Located right above the train station so super convenient to find the staff was extremely welcoming upon our arrival.
Stayed 1 night in Feb 2024
Response from Guest Service Team on 26 Feb,2024
Thank you for choosing Citadines Harbour Front Yokohama. We apreciate you for taking the time to share your thoughts about your stay with us. We are delighted to receive your compliments on our facilities and the service provided by our staff. We will continue to work hard to provide you with the best service possible, and we are encouraged by your words of praise. We will continue to work hard to provide you with a private space where you can relax and feel as if you were living in your own home. We look forward to serving you again.

10/10 Excellent

Donald, Scarborough

Liked: Cleanliness, amenities, property conditions & facilities
Newer building in a central location! Walk to the cruise terminal, Yamashita Park, Chinatown, Cosmo World. Local train line is downstairs to take you to Yokohama Station where you can go directly to Tokyo or Kamakura. Or take the #8 bus right outside to the beautiful Sankeien Gardens.
Stayed 4 nights in Feb 2024
Response from Guest Service Team on 29 Feb,2024
Thank you very much for staying with us. We are delighted to note that you had a pleasant experience during your stay with us and appreciate your valuable feedback. Receiving such positive feedback from our guests, will motivate us to further commitment to serve better service to our guests onwards. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

6/10 Okay

Janet

Liked: Cleanliness, room comfort
Good place to stay near the harbour
Good location by the harbour front. Well equipped clean room. Even had a universal plug. Stale water smell in the bathroom was off putting and hand towel rack over toilet a disaster waiting to happen. Don’t pay for the breakfast as poor options/variety and the hot part arrived cold both mornings. No tea in the room or the residents lounge just coffee which I don’t drink
Stayed 2 nights in Feb 2024
Response from Guest Service Team on 26 Feb,2024
Thank you for choosing to stay at Citadines Harbour Front Yokohama. Your valuable feedback is very much appreciated, and we will enhance and improve our service to meet our guests’ expectations onwards. We look forward to welcoming you in the future.

10/10 Excellent

Hannah

Liked: Property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Guest Service Team on 26 Feb,2024
Thank you for choosing to stay at Citadines Harbour Front Yokohama. Your valuable rating is very much appreciated. We look forward to welcoming you in the future.

10/10 Excellent

rachel

Liked: Cleanliness, amenities, property conditions & facilities
Citadines Yokohama was a lovely hotel with many accessible amenities for guests. Very close to tourist attractions.
Stayed 3 nights in Feb 2024
Response from Guest Service Team on 26 Feb,2024
Thank you for choosing to stay at Citadines Harbour Front Yokohama.Your rating and feedback are very much appreciated and motivate us to commit further improvement of our service in the future. We look forward to welcoming you again in the future.

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, room comfort
Great location. Beautiful and new hotel.
Stayed 3 nights in Feb 2024
Response from Guest Service Team on 26 Feb,2024
Thank you for choosing to stay at Citadines Harbour Front Yokohama. Your rating and feedback are very much appreciated and motivate us to commit further improvement of our service in the future. We look forward to welcoming you again in the future.

10/10 Excellent

Lynn

Liked: Cleanliness, amenities, property conditions & facilities
One of my favorite hotels in Japan! The staff were super friendly and helpful and my room was so comfortable and clean!
Stayed 1 night in Jan 2024
Response from Guest Service Team on 8 Feb,2024
Thank you very much for staying with us. We are delighted to note that you had a pleasant experience during your stay with us and appreciate your valuable feedback. Receiving such positive feedback from our guests, especially for our staff, will motivate us to further commitment to serve better service to our guests onwards. Thank you once again for your review, and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Wonderful layouts, kitchen units. Great location and amazing views. Clean, modern with very responsive front desk.
Stayed 6 nights in Jan 2024
Response from Guest Service Team on 8 Feb,2024
Thank you very much for choosing our hotel out of many accommodation facilities in Yokohama. We would also like to thank you for taking the time to share your feedback with us. We are very happy to note that you enjoyed your stay with us. We commit to provide you with a private space where you can relax and enjoy your stay as if you were living at home. All of our employees look forward to coming back to stay at Citadines Harbor Front Yokohama again.