In-room safe, desk, laptop workspace, blackout curtains

Reviews of Marriott Albany

3.5 out of 5
Marriott Albany
189 Wolf Rd, Albany, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 267 out of 622 reviews" "
Rating 8 - Good. 202 out of 622 reviews" "
Rating 6 - Okay. 94 out of 622 reviews" "
Rating 4 - Poor. 36 out of 622 reviews" "
Rating 2 - Terrible. 23 out of 622 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Rob

Disliked: Cleanliness, staff & service, property conditions & facilities
Heat was broken and blasting at 90, maintenance couldn’t fix it. The solution was to turn the heat off and room temperature dropped to 50. Could not stay in the room in either environment and hotel could not provide a different room or a refund.
Stayed 1 night in Mar 2024

6/10 Okay

Cheryl

Travelled with partner
Less than I expected. The outlet in the bathroom didn’t work. The provided hair dryer didn’t work. The fan cover in the shower fell during my husband’s shower. The rooms were clean but the refrigerator was very small and there was no microwave. Very dated. Since the rates are higher than many other places, I expected more. Wouldn’t stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Lawrence

Stayed 1 night in Feb 2024

6/10 Okay

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Friendly staff. Good bar and good.
Stayed 1 night in Nov 2023

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Kristina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at this location are fantastic! Stayed here for a conference and everyone was so sweet and very hospitable. Rooms were nice and clean. Would highly recommend!
Stayed 2 nights in Nov 2023

4/10 Poor

Rami

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Sam

Liked: Staff & service
Stayed 1 night in Nov 2023

6/10 Okay

khaled

Travelled with family
Liked: Staff & service
I made a reservation with breakfast, but they told me no breakfast, I wasn’t happy with that.
Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds! Great place to stay.
Stayed 1 night in Sep 2023

2/10 Terrible

Hyun soo

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They will charge you for the room even if you call and cancel the booking more than 24 hours ahead of check-in time. This is off-season when they have plenty of room available. Hotel of this size should provide flexibility. Don't book through Expedia. They are of no help!
Stayed 1 night in Oct 2023

4/10 Poor

Marie

Travelled with group
Disliked: Property conditions & facilities
The room had chipped paint, curtains that dragged on the floor, no bathroom fan, a chipped cabinet, "art" consisting of wallpaper in a frame with a large bubble in the middle, poor lighting requiring a flashlight to fill the coffeemaker, an old barely working refrigerator, no free wi-fi (really?) and finally, was advertised as a king with a sleeper sofa, but was a king with a chair. I suspect that this was their room for Expedia users. The property was poorly maintained with no usable back door for those unfortunate enough to be in room 172. Better than camping, but not much!
Stayed 2 nights in Oct 2023

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Friendly and helpful staff. This is my third stay.
Stayed 1 night in Oct 2023

8/10 Good

Mykel

Liked: Cleanliness, staff & service, property conditions & facilities
No issues
Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay with family.
Stayed 1 night in Sep 2023

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and professional staff at all levels of the organization we encountered.
Stayed 1 night in Aug 2023

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Quick overnight stay and it was perfect!
Stayed 1 night in Aug 2023

8/10 Good

Bridget

Travelled with group
Liked: Amenities
It was nice and clean
Stayed 2 nights in Aug 2023

10/10 Excellent

Ken

Stayed 1 night in Aug 2023

8/10 Good

Marlene

Liked: Cleanliness, staff & service
Was charged a no show for a night we nevrr reserved. Attitude if the fromt desk attendant was not nice nor helpful. We asked for a manager and they said there wasn’t one on site. The other person was eating food while attending people.
Stayed 2 nights in Aug 2023

8/10 Good

Amro

Stayed 1 night in Aug 2023

10/10 Excellent

Amanda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Sharad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Marissa

Liked: Cleanliness, amenities
For a hotel this expensive, Wifi and breakfast should be included! Also, the woman who checked me in said all the right words, but her tone was anything but welcoming. The sink in the bathroom was slow to drain.
Stayed 1 night in Aug 2023

4/10 Poor

Adam

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I usually stay at a different hotel nearby when I visit Albany, but I opted for the Mariott this time (even though it was about $50 more a night). When I opened my hotel room door, there was another 30ft blank hallway beyond it (?) before I turned the corner to my room. The tile of this hallway into the bedroom was greasy/slimy - my sneakers slid a bit on it when I was standing still. The room also had a 'screaming toilet' (there was air in the line, and it made a repeated high-pitched noise). The internet in this room required a cost of $13/night and breakfast was another $20. So, not only was the hotel room dirty (slimy floor) and in disrepair (toilet), the amenities that were free at the other hotel I had to pay for here. I had stayed in a Mariott property in Florida last year, and I expected better from this company. The only saving grace was the truly wonderful front desk woman who was extremely helpful. I would not recommend this hotel, and certainly not at this price point.
Stayed 1 night in Aug 2023

6/10 Okay

Zari

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Andrea

Stayed 2 nights in Jul 2023

10/10 Excellent

Nicol

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

HAROUT

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
The front desk personnel was very unwelcoming.
Stayed 3 nights in Jul 2023

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Yiwen

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay the location room was the best. Recommend for anyone traveling to Albany, especially with a car.
Stayed 1 night in Jun 2023

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

PETER

Stayed 1 night in Jun 2023

6/10 Okay

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2023

8/10 Good

Kisondra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so welcoming
Stayed 1 night in Jun 2023

10/10 Excellent

Katherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

ralph

Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Stayed 1 night in Jun 2023

8/10 Good

Debbie

Stayed 1 night in Jun 2023

6/10 Okay

Kelly

Business traveller
Liked: Staff & service
There was a VFW conference being held at the hotel. The participants booked suites and held parties until late into the night that were loud and there was excessive cigarette smoke that permeated the halls of the hotel. The staff did was very helpful and moved our room away from one of the parties (at almost 11pm), but it was impossible to escape the cigarette smoke which was everywhere.
Stayed 1 night in Jun 2023

4/10 Poor

Lejdi

Disliked: Cleanliness, staff & service, property conditions & facilities
Old, mildew smell, not very clean…
Stayed 1 night in Jun 2023

4/10 Poor

Loren

Stayed 3 nights in May 2023

6/10 Okay

sampath

Liked: Cleanliness, staff & service
WiFi costs extra!! Even Economy stays offer free wifi!
Stayed 1 night in May 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Ivylin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Convenient location for a business trip. Location was perfect for me.
Stayed 2 nights in Apr 2023

10/10 Excellent

WHITNEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, extremely clean and close to restaurants and the University of Albany.
Stayed 1 night in Apr 2023

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful hotel with many convenient amenities.
Stayed 1 night in Mar 2023