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Reviews of Ashibetsu Onsen Starlight Hotel

3 out of 5
Ashibetsu Onsen Starlight Hotel
Asahimachi Yuya 1, Ashibetsu

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 44 reviews" "
Rating 8 - Good. 12 out of 44 reviews" "
Rating 6 - Okay. 10 out of 44 reviews" "
Rating 4 - Poor. 0 out of 44 reviews" "
Rating 2 - Terrible. 3 out of 44 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

4.0/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff at the hotel
his is a very enjoyable hotel to stay at when in this area. At first its remote location is a problem; but, once you get to the hotel it is a benefit. The staff is wonderful and the hot springs are great and very clean and relaxing to soak in. After we left to go to Sapporo, I discovered that I had left an old red jacket that is dear to me at the Starlight Hotel. The information center at Furano called the Starlight about the lost jacket and the next day it was delivered to our room at the Sapporo Grand Hotel.That is service that needs to be made known to whomever wants a hotel where the staff really cares about their customers.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Jae, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of old hotel connected with Ashibetsu Onsen. The buffet was wonderful and values more more than the cost. Kind staff but they done't speak English.
Stayed 1 night in Aug 2018

8/10 Good

Joanna, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with very nice surrounding, Onsen
Hotel staffs are very friendly, only issue is they only speaks Japanese. However, they tried their very best to communicate with us. Nice Onsen, not so crowded. Have a session on star watching, only complaint is the session is not conducted in English. Room a bit small but very comfortable. We did not try any of their food as we only stayed for one night.
Stayed 1 night in Jun 2018

8/10 Good

Amy, toronto, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great onsen
Great onsen experience, friendly staff, nice breakfast
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent family hotel
amenity is very good. western style with tatami(japan traditional style) restaurant is very good at dinner
Stayed 1 night in Jul 2017

10/10 Excellent

MINJUN

Liked: Cleanliness, staff & service, room comfort
Great hotel with excellent surrounding
A great hotel overall. We checked in at night and had to eat at the hotel restaurant as there was no other choice given the hotel's remote location. Our dinner here turned out to be the best during the entire 5-day trip. The hot spring was excellent, rich in sulphur. Our only complaint is the old a/c that rattled all night. Maybe time for replacement.
Stayed 1 night in Jul 2017

10/10 Excellent

AI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

?????

Travelled with family
Liked: Staff & service
残念なのは、桜の咲く期間だったのに露天風呂から眺める桜の木を照らす夜間照明が今年は無くなっていたことです。 それ以外は良かった。
Stayed 1 night in May 2022

8/10 Good

弓子

Stayed 1 night in Dec 2021

8/10 Good

YAYOI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
くつろげるホテルです
フリードリンクつきのくつろげるスペースがあり、とても快適でした。温泉も色々あって良いです。露天風呂から、星空も見えました。
Stayed 1 night in Jun 2021

2/10 Terrible

TERUMI

Stayed 1 night in Jun 2021

2/10 Terrible

naoto

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
コンビニ、どこだ？！
田舎すぎる。
Stayed 1 night in Jun 2021

6/10 Okay

KAZUNORI

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Spa and Great Amenities
This hotel is difficult to reach without a car. The local bus only comes three times a day and the time table may not match up with the trains. However, this hotel was definitely worth the trouble for the amenities alone. The lobby is fully stocked with books and refreshments, and the onsen is very relaxing. If the weather is good, you can see the stars from the outdoor bath. The breakfast buffet had a good variety of healthy options. Would recommend especially for families and couples.
Stayed 1 night in Jul 2020

10/10 Excellent

INAGAKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Mahoko

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Kiyomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
孫と2人旅。のーんびり
Stayed 1 night in Jun 2020

10/10 Excellent

REI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
次は2泊！
一泊では足りなかった！
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

譚小姐, Hong Kong

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
房間很細很舊，廁所更是以前的超細舊式厠所，完全沒有溫泉旅館的房間設計，房間像住在市區的2星酒店一樣，大浴場都很殘舊，唯獨是晩餐的食品係好味多款不錯，我們是自駕遊的到了洒店門口無人出來迎接，要自己取所有行李去check in及自己搬所有行李上房，之後再詢問reception 車泊在那裡？再自己去泊車，接待處只是幫你check in完之後比鎖匙你就完了，完全沒有再理會客人，沒有介紹酒店設施，所以一定不會再入住此酒店
Stayed 1 night in May 2019

8/10 Good

SIU HUNG

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Shinji Tanaka on 7 Jan,2019
Thank you very much! See you again!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
訂到CP值高的飯店
房間有磨咖啡豆機，很特別。很貼心還放泡湯置物袋讓客人用。溫泉很棒。
Stayed 1 night in Sep 2018

10/10 Excellent

박재정, 수원

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
정말 조용해서 힐링하기 좋은 호텔입니다
아시베쓰호텔에서 숙박을 했는데 호텔이 산속에 둘려 쌓여있어 너무아늑하고 좋았습니다. 온천탕도 좋았고 후회 안할 호텔입니다
Stayed 1 night in Sep 2018

8/10 Good

SangHyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
최선의 노력을 다하는 호텧
홋카이도 지역 지진으로 인한 대정전 사태임에도 호텔에서는 고객들의 편의를 위해 최선을 다해주었습니다. 자연 재해로 인한 상황이라 어쩔 수 없었지만 호텔측의 노력과 배려 덕분에 무사히 여행을 마치고 돌아왔습니다.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
温泉はとても満足しています。乳児連れでしたが、バスチェアなどもあり、助かりました。エコノミータイプの部屋が狭く、トランクを広げるスペースがなかったのが残念でした。
Stayed 2 nights in Aug 2018

10/10 Excellent

Mang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店整體非常好，好環境好風景，房間比較想像中略小，沒有圖片中的沙發，可能變成床了，比較局促，當天沒有看到星星，温泉很棒，還有拉麵供應（要付費的），不知道所以去了外面吃。早餐非常好，總體除房間小以外，性價比不高，千元以下勉勉強強接受，像我們的價錢覺得太貴！
Stayed 1 night in Jul 2018

10/10 Excellent

Iek Tong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工有禮，房間很乾淨，唯獨酒店未有太多餐廳選擇，
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Hotel is old and remote.
It doesn’t not worth for what we paid. The meal was not good and it’s under staffed. Overall it’s the worst hotel we stayed in the whole 7 day journey.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
溫泉及晚餐很棒，接待人員服務也很好！
Stayed 1 night in Jun 2018

6/10 Okay

Eri

Liked: Cleanliness, property conditions & facilities
チェックインが…
チェックイン時、名前を言っても予約を見つけてもらえなかった。ホテルズドットコムからの予約なのにエクスペディアと言われ、意味がわからなかった。部屋や大浴場は普通に綺麗です。周りには何もありません。
Stayed 1 night in Jun 2018

10/10 Excellent

Rocky

Liked: Cleanliness, property conditions & facilities, room comfort
職員很友善，設備普通但實用，溫泉超正
Stayed 1 night in Apr 2018

8/10 Good

HT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
静かでのんびりできる温泉でした。
市街地から離れていて静かでのんびりできる温泉でした。温泉の成分が濃い感じがします。入浴後の飲料は冷水の他、ジュウス、ソーダ等がフリーで戴けるので大サービスです。
Response from 予約担当　田中 on 10 Mar,2018
この度は芦別温泉スターライトホテルにご宿泊いただきまして誠にありがとうございます。 温泉や入浴後のサービス喜んで頂けたようで何よりです。またのご利用をお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 予約担当　田中 on 11 Apr,2018
ご利用いただきましてありがとうございました。 またのご利用をお待ちしております。

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
悪くはないです。
写真とのイメージとは少し違っていました。部屋は広かったですが、清潔さは満足度は少し低かったです。ただ、お風呂まずまずでした。
Stayed 1 night in Aug 2017

10/10 Excellent

YUJUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大力推薦訂早晚餐！
早晚餐都很棒，飯店內也挺舒適。 唯一問題是飯店門口的蜜蜂有點多。
Stayed 1 night in Aug 2017

6/10 Okay

Tomomitsu

Disliked: Cleanliness, room comfort
施設以外は良かったです
お風呂の泉質は良くとても気に入りましたが、お部屋がひと昔前のビジネスホテルのような印象でした。 建てつけの悪い収納スペースで、部屋に入ってテンションが下がりました。 周囲に食べるところは一切ありませんが、予想を覆し、レストランの味はそこそか美味しく、リーズナブルな価格設定でした。 4歳の息子は、風呂上がりスペースのキッズスペースを喜んでました。
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
전반적으로 위치빼고는 만족스럽습니다
숙소가 너무 외져서 가는데 불편했어여 근처도 편의점말고는 문 여는 가게가 몇곳이 없네요 조식 신청해두길 잘 했고 조식도 맛있었어요 가족은 온천 유황 냄새가 너무 심해서 힘들었대요 애기들 기저귀 등 다양한 물건들이 비치되서 좋았어요 온천이 시설이 조금 오래되긴 하네요 ㅎㅎ
Stayed 1 night in Jul 2017

10/10 Excellent

pooklook, se

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
โรงแรมสงบท่ามกลางแสงดาว
เป็นโรงแรมที่สวยพร้อมความสงบ ท่ามกลางธรรมชาติ ธีมของโรงแรมเป็นแกลลอรี่ดวงดาว เหมาะกับคนรักดวงดาว แถมมีออนเซ็นให้แช่ฟรี ดีมากๆๆๆ
Stayed 1 night in Jul 2017