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Reviews of The Westin Atlanta Airport

4 out of 5
The Westin Atlanta Airport
4736 Best Road, College Park, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 698 out of 1250 reviews" "
Rating 8 - Good. 211 out of 1250 reviews" "
Rating 6 - Okay. 134 out of 1250 reviews" "
Rating 4 - Poor. 79 out of 1250 reviews" "
Rating 2 - Terrible. 128 out of 1250 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great service. Restaurant was good.
Stayed 1 night in May 2024
Response from Ray on 23 May,2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back in the near future.

6/10 Okay

RICHARD, Vestavia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to airport. Front desk staff was adequate but not as good as would hope for at Westin.
Stayed 1 night in May 2024
Response from Ray on 23 May,2024
Thank you so much for staying with us. On behalf of the entire staff, we appreciate your business and hope to welcome you back soon.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, comfortable beds!
Stayed 1 night in May 2024
Response from Ray on 22 May,2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back soon.

6/10 Okay

Keiristin

Travelled with family, Travelled with family and small children
The best part of the hotel experience was valet. All the attendants were helpful. However the front desk attendants were not has helpful sending mixed information. When I checked in one person told me “one breakfast voucher” was for two people to find out it was for one..House keeping did not clean the room and needed to ask for extra towels.
Stayed 2 nights in May 2024
Response from Ray on 20 May,2024
Thank you for staying with us. On behalf of the staff, we apologize for the confusion with the breakfast voucher. We appreciate your business and hope to welcome you back soon.

6/10 Okay

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do have to say the hotel is beautiful and the staff very friendly! But the first night we got there hungry and I ordered a chicken noodle soup, I wouldn’t mind paying what I did because the flavor was excellent, but it was just a broth with a couple pieces of carrot and no chicken. I would have preferred that they are honest and tell us that they don’t have anymore! I also ordered a very delicious drink full of ice, maybe 3 sips and it was done, for $14.50 cents at least it could have been a bigger glass with less ice.
Stayed 3 nights in May 2024
Response from Ray on 20 May,2024
Thank you for taking the time to write a review of the hotel. We sincerely appreciate your feedback and we will address these issues with the staff immediately.

8/10 Good

Jamila, East Point

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great checking and checkout of experiences with Taha and team! Bathroom’s tub light in 834 flickers and needs Engineering’s attention. Pool was a great place for kids/families during the afternoon. Hiccup with self parking call attendant when confirming I already checked out and isn’t
Stayed 1 night in May 2024
Response from Ray on 20 May,2024
Thank you for taking the time to let us know the issues that you experienced, we will have engineering check out room 834 today. We appreciate your business and hope to welcome you back soon.

8/10 Good

RAFAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My only complain was the clogged bathroom drain.
Stayed 1 night in May 2024
Response from Ray on 20 May,2024
On behalf of the entire staff, we thank you for staying with us. We appreciate the regarding the clogged drain. Would you happen to remember the room number? Thank You.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in May 2024
Response from Ray on 20 May,2024
Thank you for staying at The Westin Atlanta Airport. on behalf of the entire staff, we appreciate your business and hope to welcome you back the next time your travels bring you to Atlanta.

10/10 Excellent

LKita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again
Stayed 2 nights in May 2024
Response from Ray on 17 May,2024
Thank you for staying at The Westin Atlanta Airport. We sincerely appreciate your business and hope to welcome you back soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities
Clean and update property with a friendly staff
Stayed 1 night in May 2024
Response from Ray on 17 May,2024
On behalf of the staff at the Westin Atlanta Airport, we "Thank You" for your business. We hope to welcome you back the next time you travels bring you to Atlanta.

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ray on 17 May,2024
Thank you for staying at The Westin Atlanta Airport. There are many hotel options in the airport area, and we are delighted that you chose Westin.

10/10 Excellent

Alvernon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and will return.
Stayed 1 night in May 2024
Response from Ray on 15 May,2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and the nice comments. Hope to welcome you back the next time your travels bring you to Atlanta.

2/10 Terrible

Jon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My wife and I planned to travel together but I got bumped from my flight. I told her to go on and check in without me. The Westin Atlanta airport would NOT allow her to check in even after I called Expedia and had her added to the reservation. The front desk staff were rude and disrespectful, to say the least
Stayed 1 night in Apr 2024
Response from Ray on 14 May,2024
On behalf of the hotel staff, we sincerely apologize for the inconvenience and rude behavior. That is unacceptable. However, it is the policy of this hotel and most hotels to only allow the person whose name is on the reservation to check in for security reasons.

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant staff- Herold and Thomas were excellent. Aditi at the front desk also efficient and helpful.
Stayed 1 night in May 2024
Response from Ray on 14 May,2024
On behalf of the entire staff here at The Westin Atlanta Airport, we " Thank You" for the nice comments. We will be sure to pass the on to Herold and Thomas. We hope to welcome you back soon.

10/10 Excellent

Rocxi

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Stayed 2 nights in May 2024
Response from Ray on 13 May,2024
On behalf of the staff at The Westin Atlanta Airport, we "Thank You" for your business. Hope to welcome you back soon.

6/10 Okay

Beverley, Jacksonville

Disliked: Cleanliness, staff & service
Spots on chairs and carpet. Cleanliness could be better. Sink had water slowly retained
Stayed 2 nights in May 2024
Response from Ray on 13 May,2024
On behalf of the staff, we sincerely apologize for the cleanliness issue you experienced. Would you happen to remember the room number? Thank you.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient
Stayed 1 night in May 2024
Response from Ray on 13 May,2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business sand hope to welcome you back in the near future.

10/10 Excellent

Giannella

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient as it is close to the airport
Stayed 1 night in May 2024
Response from Ray on 13 May,2024
Thank you for staying at The Westin Atlanta Airport. We sincerely appreciate your business and hope to welcome you back the next time your travels bring you to Atlanta,

6/10 Okay

Jennette

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Ray on 13 May,2024
On behalf of the staff, we apologize that you were not happy with your stay. Were there any specific issues that you experienced that we could address with our team? Thank you.

6/10 Okay

Lauren

Noisy, thin walls between rooms. Heard every word of the neighboring room.
Stayed 1 night in May 2024
Response from Ray on 9 May,2024
On behalf of the staff, we apologize that you did not have a great stay. We appreciate your feedback as well as your business.

6/10 Okay

Valdelicio

Liked: Cleanliness
Purchasing items from the convenience store by the Front Desk proved to be inconvenient as the limited staff at the Front Desk had to handle a long line of travelers trying to check in. Another long line forming at the convenience store. One guest had to ask if he "should leave without paying", as he had waited for more than 30 minutes (I waited about the same only because I absolutely needed the item I was trying to purchase). The bar/lounge in the lobby was the only good thing about this place! The staff was courteous and the food was very good! Breakfast was the most absolute disappointment of this stay. I had to ask for hot coffee after being served cold coffee! The food option and presentation was not worth one third of what they charge. Note to self: never again!
Stayed 1 night in Apr 2024
Response from Ray on 8 May,2024
On behalf of the entire staff, we sincerely apologize for the inconvenience that you experienced. We will address the front desk staffing concerns with the Desk Manager. Once again, we apologize.

6/10 Okay

James, Billings

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tub did not drain. No soap in bottle. Indifferent food. Nice staff.
Stayed 2 nights in May 2024
Response from Ray on 8 May,2024
Thank you for staying with us. We apologize for the issues that you experienced. Would you happen to remember the room number? Thank you.

10/10 Excellent

Alina

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near Atlanta airport. Staff was friendly & kind and loved that they offered a free shuttle to the airport.
Stayed 1 night in May 2024
Response from Ray on 6 May,2024
On behalf of the staff here at The Westin Atlanta Airport, we "Thank You" for the nice comments. We appreciate your business and hope to welcome you back the next time you visit Atlanta.

10/10 Excellent

Lisa, Gig Harbor

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Ray on 8 May,2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back soon.

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was in a very convenient location from the airport and was extremely close to lots of food places. The pool area was very beautiful, just wished it was heated since it’s still cold outside.. However, they charge $25 a day to park. Which I felt was a little steep. I’ve never paid for parking when I went on vacation before. Also, the cleaning people never dropped us off toilet paper or clean towels while they were cleaning.
Stayed 2 nights in May 2024
Response from Ray on 6 May,2024
On behalf of the entire hotel staff, we appreciate your business and apologize that you were not happy with your stay. We do chare for parking as do all full service hotels in Atlanta.

10/10 Excellent

Mariame Selma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Ray on 6 May,2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back soon.

6/10 Okay

Jennifer, Mont Vernon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ray on 8 May,2024
On behalf of the entire staff, we apologize that you were not happy with your stay. Were there any specific issues that you experienced that we could address with the staff? Thank you.

6/10 Okay

Nora

Travelled with family
Disliked: Property conditions & facilities
This is an older, run down hotel that needs a an update. Bed was very comfortable. Shuttle to airport was timely and quick. Otherwise, it felt tired and semi-clean. 2 drinks in the lobby bar came to $50. With so many options by the airport, this one isn't worth it.
Stayed 1 night in May 2024
Response from Ray on 6 May,2024
On behalf of the entire staff, we apologize that you were not happy with your stay. We did a guest rooms renovation two years ago and are currently reno0vation the meeting and public space. We do appreciate your business.

2/10 Terrible

Giba

Disliked: Cleanliness, staff & service
They over charge me on the convenience store. They $50 for a ice cream
Stayed 2 nights in May 2024
Response from Ray on 6 May,2024
On behalf of the staff, we sincerely apologize for the inconvenience. If you contact our accounting department, they will review you folio and extend a refund.

10/10 Excellent

Sadia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay. The staff was awesome and made me feel welcome
Stayed 2 nights in May 2024
Response from Ray on 13 May,2024
Thank you so much for the nice comments. We will share them with our staff. Hope to welcome you back the next time you visit Atlanta.

10/10 Excellent

Celeste

Liked: Amenities, property conditions & facilities
convenience
Stayed 1 night in May 2024
Response from Ray on 6 May,2024
Thank you for staying at The Westin Atlanta Airport. On behalf of the entire staff, we sincerely appreciate your business and hope to welcome you back soon.

10/10 Excellent

Forrest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ray on 6 May,2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back soon.

10/10 Excellent

Gerald, Centennial

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in May 2024
Response from Ray on 2 May,2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to see you again soon.

10/10 Excellent

Alesia

Stayed 1 night in Apr 2024
Response from Ray on 21 May,2024
Thank you for staying at the Westin Atlanta Airport. we appreciate your business and hope to welcome you back soon.

10/10 Excellent

Marlin

Good
Stayed 1 night in Feb 2024
Response from Ray on 1 May,2024
Thank you for staying at The Westin Atlanta Airport. There are many hotels in the area to choose from and we are delighted that you chose Westin.

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ray on 1 May,2024
Thank you for staying at The Westin Atlanta Airport. We sincerely appreciate your business and hope to welcome you back the next time your travels bring you to Atlanta.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ray on 1 May,2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back soon.

10/10 Excellent

Timberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ray on 30 Apr,2024
Thank you for staying at The Westin Atlanta Airport. On behalf of the entire staff, we sincerely appreciate your business and hope to welcome you back soon.

10/10 Excellent

Holly, Los Angeles

Liked: Cleanliness, amenities, property conditions & facilities
Close to the airport with 24 hour shuttle service.
Stayed 2 nights in Apr 2024
Response from Ray on 30 Apr,2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back soon.

6/10 Okay

william

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Ray on 30 Apr,2024
On behalf of the entire staff, we "Thank You" for staying with us. We hope to welcome you back the next time you visit Atlanta.

8/10 Good

Tacretia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there is a workout room. My room was clean and quiet.
Stayed 2 nights in Apr 2024
Response from Ray on 30 Apr,2024
On behalf of the staff at The Westin Atlanta Airport, we appreciate your business. We hope to welcome you back the next time your travels bring you to Atlanta.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access. Quiet.
Stayed 1 night in Apr 2024
Response from Ray on 30 Apr,2024
Thank you for staying at The Westin Atlanta Airport. There are many hotels in the area to choose from and we are delighted that you chose Westin.

8/10 Good

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ray on 30 Apr,2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and hope to welcome you back soon.

10/10 Excellent

Geraldine

Business traveller
Liked: Amenities
Perfect stay
Stayed 1 night in Apr 2024
Response from Ray on 30 Apr,2024
Thank you for staying with us at the Westin Atlanta Airport. We appreciate your business and hope to welcome you back the next time you are in Atlanta.

10/10 Excellent

Faith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms very clean
Stayed 1 night in Mar 2024
Response from Ray on 22 Apr,2024
Thank you for staying at The Westin Atlanta Airport. On behalf of the entire staff, we sincerely appreciate your business and hope to welcome you back in the near future.

2/10 Terrible

Ousmane

The worst of it all was the disgusting service and food from the restaurant
Stayed 1 night in Apr 2024
Response from Ray on 22 Apr,2024
On behalf of the entire staff, we sincerely apologize. We usually get very good comments on our food and service. Once again, we apologize.

10/10 Excellent

Shemickco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and nice Staff was very friendly and very helpful
Stayed 4 nights in Apr 2024
Response from Ray on 22 Apr,2024
On behalf of the staff here at the Westin Atlanta Airport, we appreciate your business and the nice comments. Hope to see you again soon.

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quite and upscale hotel with good staff.
Stayed 1 night in Mar 2024
Response from Ray on 22 Apr,2024
On behalf of the staff here at The Westin Atlanta Airport, we "Thank You" for your business and the nice comments. Hope top wee you soon.

10/10 Excellent

Jaimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and clean rooms. Helpful staff and a wonderful driver that took us from the airport to the hotel!
Stayed 1 night in Apr 2024
Response from Ray on 22 Apr,2024
Thank you for staying at The Westin Atlanta Airport. We appreciate your business and the nice comments. We hope to welcome you back the next time your travels bring you to Atlanta.

10/10 Excellent

Giovanni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel - room was comfortable. Staff were professional and accommodating.
Stayed 1 night in Mar 2024
Response from Ray on 17 Apr,2024
Thank you for staying at The Westin Atlanta Airport. On behalf of the entire staff, we sincerely appreciate your business and hope to welcome you back soon.