The only thing negative was that we had prebooked a taxi for our trip from the hotel to the airport. The taxi driver the hotel had arranged for us charged more than what we paid for our late night trip from the airport to the hotel.
One night stay, standard Delux room, fantastic price for a 4* hotel, good sized room, could not complain about anything, lovley evening meal outside pool area, wished we had stayed for 2 nights, for a little more relax time before, rushing onto Mulu.
We were given a nice view of Miri town when we stayed for 2 nights recently. Room is probably arranged with refills for amenities. However, the housekeeping team did not vacuum our room. Our room remained dusty throughout our stay. They did not remove stains in our sink throughout our stay. The housekeeping team looked under-staffed with 2 staff working only (during our entire 2 nights stay).
This hotel is designed with rainforest theme. The concept is very good and attractive. I believe when this hotel first opened, everything is great. As time goes by, in-experience management and staffs with lack of standard maintenance, the facilities deteriorate and no tourists will come back for second visit.
The first Chalet room we checked in was horrible. One of the chairs have shown sign of termite damage. The refrigerator is not clean. However, the housekeeping staff is friendly and react quickly to the refrigerator issue. We switched to the second chalet room and was better in shape.
The water park and swimming pool condition kept my children from even trying to jump in and have fun with the water.
On the bright site, dinner and breakfast were great. The resort tour is good!
Traveller from US
The Borneo Tropical Rainforest Resort in Malaysia is a 3 star Miri hotel situated just 5 minutes from Lambir Hills Natoinal …More
NICE RESTING PLACE TO CHOOSE. WORTHFULL, NICE SCENERY AROUND THE HOTEL,it is near the town centre,easy to find the hotel, at the middle of transportation, a lot of car parking spaces, a quiet place.Although the room look all, but all the facilities are provided and in good condition.