Outdoor pool, pool loungers

Reviews of Crowne Plaza Hotel New Delhi Okhla, an IHG Hotel

5 out of 5
Crowne Plaza Hotel New Delhi Okhla, an IHG Hotel
Plot No. 1, Community Centre, Okhla Phase 1, New Delhi, Delhi N.C.R

Reviews

8.4

Very good

Rating 10 - Excellent. 130 out of 283 reviews" "
Rating 8 - Good. 106 out of 283 reviews" "
Rating 6 - Okay. 24 out of 283 reviews" "
Rating 4 - Poor. 14 out of 283 reviews" "
Rating 2 - Terrible. 9 out of 283 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the wonderful hotel with a group of friends and overall, our experience was quite delightful. The staff was incredibly friendly, always greeting us with big smiles and providing great service throughout our stay. From check-in to check-out, they made us feel welcome and attended to all our needs promptly. The hotel itself is well-maintained with all the facilities one could ask for during a pleasant stay. The rooms were clean and comfortable, offering a relaxing space to unwind after a day of exploring the city. The amenities provided added a nice touch to our visit, making us feel pampered and well taken care of. However, there was one significant downside to our otherwise fantastic stay - the washroom drainage issue. Unfortunately, the drainage in the washroom was not functioning properly, which made taking showers a less than pleasant experience. Dealing with standing water while trying to shower is definitely not something you want to encounter during your stay at a hotel. Despite this setback, I must commend the staff for their efforts in trying to address the issue promptly. They were apologetic and tried to assist us as best they could, which we appreciated. It's evident that they care about the comfort of their guests and strive to provide a positive experience overall. In conclusion, this hotel is a great choice for those looking for excellent service, friendly staff, and a comfort
Stayed 1 night in Mar 2024

6/10 Okay

fahad abdulaziz

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is away behind 5 star hotel , internet down for 2 days Poor international TV channel Hygiene is out of stander. No good monitoring on house keeping people. Breakfast buffet are very limited to Indian food. The price is very high compared to the services and facilities at the hotel. All hotel facility close at 11:30 pm except in room dining
Stayed 3 nights in Mar 2024

6/10 Okay

Tejinder

Stayed 6 nights in Dec 2023
Response from Shuvendu Banerjee on 12 Feb,2024
Thank you for your feedback. We always strive to curate memorable experiences for our guests. However, may I kindly request you to share any points of concerns which has resulted in low rating so that we can share your valuable feedback with the concerned department for necessary corrective actions. I can be reached at shuvendu.banerjee@ihg.com.

6/10 Okay

Jim, Croydon

Liked: Cleanliness, amenities, property conditions & facilities
Very nice building and indeed rooms and shower etc. but it was cold in Delhi, and the room did not get above 17C. I asked for a heater on 3 times and one finally arrived on the 3rd night. The Buffet meals were great (both breakfast and dinner) but I for a poached egg at breakfast and after a long wait had a disappointing result. The staff were certainly polite but as an example, the heater just didn't arrive until I really made a fuss.
Stayed 3 nights in Jan 2024
Response from Shuvendu Banerjee on 23 Jan,2024
Dear GuestGreetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We regret the inconvenience caused to you with respect to room temperature and food quality. We always strive to curate memorable experiences for our guests; hence we apologize that we missed the mark. Please be assured that we have shared your feedback with the concerned department so that necessary corrective actions can be taken.We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

8/10 Good

Vinay

Stayed 6 nights in Dec 2023
Response from Shuvendu Banerjee on 1 Jan,2024
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 Excellent

Jagruti

Stayed 1 night in Nov 2023
Response from Shuvendu Banerjee on 1 Jan,2024
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 Excellent

BASANTA, Westborough

Stayed 1 night in Nov 2023
Response from Shuvendu Banerjee on 1 Jan,2024
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

4/10 Poor

Khalid

Liked: Staff & service
Disliked: Property conditions & facilities
No trash bag in trash can room stink bath room and toilet to tight staff excellent dinning area very nice food good
Stayed 3 nights in Oct 2023
Response from Shuvendu Banerjee on 3 Nov,2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We regret the inconvenience caused to you. We have shared your feedback with the concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Delhi
Nice hotel Good value Comfy bed
Stayed 2 nights in Aug 2023
Response from Shuvendu Banerjee on 4 Sept,2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

6/10 Okay

Arun

Travelled with partner
Disliked: Cleanliness, staff & service
Does not seem to be a five star as listed. Cleaning standards are poor. Overall service very average
Stayed 3 nights in Jul 2023
Response from Shuvendu Banerjee on 24 Aug,2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We regret the inconvenience caused to you. We always strive to curate memorable experiences for our guests, hence we apologise that we missed the mark. We have shared your feedback with the concerned department so that necessary corrective actions can be taken.We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

8/10 Good

Adwitia

Liked: Cleanliness, staff & service, property conditions & facilities
Due to some upgradation in progress, there was a persistent problem with the access card which had to be renewed each time we came out of the room n had to enter
Stayed 2 nights in Jul 2023
Response from Shuvendu Banerjee on 19 Jul,2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We regret the inconvenience caused to you. We always strive to curate memorable experience for our guest, hence we apologise that we missed the mark. We have shared your feedback with the concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 Excellent

Brittany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Epitome of a 5 Star Hotel Experience
I was blown away by the hospitality of this hotel. Every single member of staff was kind and welcoming, the room service team going out of their way to gift me some sweets for staying with them. The room itself is extremely comfortable and the facilities at the hotel are fantastic. Nikhil ensured that I was enjoying my breakfast every morning, going out of his way to make me eggs on toast one morning. I will definitely be returning, as this experience made me a loyal customer!
Stayed 3 nights in Jul 2023
Response from Shuvendu Banerjee on 19 Jul,2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in.We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

4/10 Poor

Kaushlendra Kumar

Stayed 2 nights in Jun 2023
Response from Shuvendu Banerjee on 4 Jul,2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We are glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 Excellent

Divanshu

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Jun 2023
Response from Shuvendu Banerjee on 26 Jun,2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback, I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 Excellent

Theetharappan

Stayed 1 night in Jun 2023
Response from Shuvendu Banerjee on 22 Jun,2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We are glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 Excellent

Lyca

Travelled with family
Liked: Property conditions & facilities
Nice rooms & great hospitality!
Stayed 2 nights in May 2023
Response from Shuvendu Banerjee on 24 May,2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Shuvendu Banerjee on 24 May,2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

8/10 Good

Yogesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crowne plaza Okhla
Staff is polite and courteous. Rooms are clean. breakfast is also good.Dinner food not upto the mark and expensive. since this hotel is in industrial area no option but to eat here only Rest all is fine.
Stayed 1 night in Apr 2023
Response from Shuvendu Banerjee on 1 May,2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 Excellent

Vejay

Stayed 1 night in Apr 2023
Response from Shuvendu Banerjee on 1 May,2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

2/10 Terrible

Davinder

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I was provided a room with dusty bed and table. Upon request my room was changed but the level of cleanliness was the same so had to request for another change and again it was the same. In the end I requested for a cleaner to come and clean whilst I was present in the room.
Response from Shuvendu Banerjee on 24 Mar,2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We regret the inconvenience caused to you. We always strive to curate memorable experiences for our guests, hence we apologise that we missed the mark. We have shared your feedback with the concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back.Best regards,Shuvendu Banerjee

6/10 Okay

Davinder

Disliked: Cleanliness, amenities
It was an average property
Response from Shuvendu Banerjee on 24 Mar,2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We regret the inconvenience caused to you. We have shared your feedback with the concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 Excellent

Ajay, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at the restaurant, cuisine variety and innovative idea of Purani Dilli theme made my stay very memorable
Stayed 3 nights in Mar 2023
Response from Shuvendu Banerjee on 11 Mar,2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We are glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 Excellent

Nirmal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crowne had consistently high standards that I have come to expect worldwide. What really set the Okhla property apart was the professionalism and helpfulness of staff. We arrived late at night when restaurants in local area, and room service at crowne had closed. However, staff understood our situation and cooked an amazing meal for us. Everyone that we dealt with was super helpful and professional, they did everything with a smile. Really set a positive tone for our time in india.
Stayed 1 night in Dec 2022
Response from Shuvendu Banerjee on 9 Jan,2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

4/10 Poor

Harpreet

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2022
Response from Shuvendu Banerjee on 26 Dec,2022
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

8/10 Good

Mohammad

Stayed 1 night in Dec 2022
Response from Shuvendu Banerjee on 26 Dec,2022
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

6/10 Okay

Reena

Stayed 5 nights in Aug 2022

10/10 Excellent

Monika

Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Shuvendu Banerjee on 6 Jul,2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your review. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

4/10 Poor

PHILIP

Travelled with partner
Disliked: Staff & service
At check I informed them about not having the second person, but they refused to make any changes as my booking was through Expedia. Had to pay INR.1000 each day for the 2 nd person even though there was no second person. Front Desk was unable to extend my check out as the original reservation was through Expedia. Asked me to another booking through the IGH app. Hotel demanded all payment in advance!!!! There are more but the WORSE was a LADY CALLED and WOKE ME AT 10:30PM to ask the expiry date on my passport!! THIS IS THE WORST Crowne Plaza I ever stayed.!! These staffs are not professionally trained at all!!
Stayed 2 nights in Jun 2022
Response from Shuvendu Banerjee on 6 Jul,2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your feedback. We regret the inconvenience caused to you. However, we would like to inform you that reservations done via booking portals cannot be amended by the hotel. We have shared your feedback with respect to training interventions with the concerned teams so that necessary corrective actions can be taken. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

10/10 Excellent

indranil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional and friendly hotel
Situated in the south east of Delhi, neighbouring the Okhla Bird sanctuary, we enjoyed the views over the woodlands, the rooms were spacious, clean, beds comfortable and bathrooms were laid out in small cubicles for each necessary function. The pool was enjoyable, the restaurant and bar had great ambience and food was delectable. The staff were ever do helpful, courteous and engaging. Transport was excellent.
Stayed 2 nights in Apr 2022
Response from Shuvendu Banerjee on 27 Apr,2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

10/10 Excellent

Frederick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plaza is a real Five star Hotel, the staff are very professional they attend to your every needs,very friendly and are always smiling, the food is amazing in the restaurants and the gym is well Equipped, gym instructor was a great and very well experienced, after the gym you can step into beautiful outdoor poo. This hotel is spotless, the rooms are large and the bed is like sleeping on the cloud, I would highly recommend the crown plaza I’ve stayed in many other crown plaza hotels worldwide, and they always deliver the best service. I look forward to my return visit.
Stayed 1 night in Apr 2022
Response from Shuvendu Banerjee on 2 May,2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

10/10 Excellent

janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

JOSHUA

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good Business Stay Hotel
Of the Crown Plaza's I've stayed at, this one is ok, but not the best. Up keep could use some work. Bad location too. Room was non-smoking but smelled like smoke. Carpet had wet spots when I checked in. Pool and locker room not too clean. Gym was great though. Friendly Staff. Bar was great too.
Stayed 3 nights in Mar 2022
Response from Shuvendu Banerjee on 4 Apr,2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your feedback. We regret the inconvenience caused to you. We always strive to curate memorable experiences for our guests hence we apologise that we missed the mark. We have shared your feedback with the concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Shuvendu Banerjee on 15 Mar,2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your review.I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

8/10 Good

Nedup

Liked: Staff & service, room comfort
Good not great!
Stayed at the Crowne Plaza for a couple of days and my stay was comfortable. The room was spacious, the bathroom had a shower and tub. Minibar along with the usual tea/coffee making amenities were available. The breakfast spread had variety from continental to Indian and Asian. The front desk staff were friendly and helpful. The drawbacks are that the property is fairly old so it does look a little worn out. The Indian food I ordered was pretty bad but the continental was good. I was also woken up close to midnight by housekeeping who brought towels to my room which I had never asked for.
Stayed 4 nights in Mar 2022
Response from Shuvendu Banerjee on 15 Mar,2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for appreciating the rooms and food offerings at our hotel. We have taken a note of your feedback as mentioned above and shared it with concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

10/10 Excellent

Ranjit

Stayed 3 nights in Feb 2022

4/10 Poor

Ravi

Liked: Cleanliness
Disliked: Staff & service
1. Always maintain some cash with you, if possible small changes as well. 2. Wait for atleast 40-45 mins if you want any crocery/ plates etc or call atleast 3-4 times before you get that 3. does not match room cleaning expectations. 4. Always keep Customer copy of your payment proof, staff might mis type and they can claim twice so confidently rather than checking their system/statements 1st.
Stayed 4 nights in Feb 2022
Response from Shuvendu Banerjee on 28 Feb,2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your feedback. We regret the inconvenience caused to you. We always strive to curate memorable experiences for our guests. Hence, we apologise that we missed the mark. We have shared your feedback with the concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

10/10 Excellent

Suni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Shuvendu Banerjee on 8 Feb,2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your review. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

6/10 Okay

Malkeet

Travelled with family
Disliked: Cleanliness
Rooms not cleaned and service was just ok.
Stayed 1 night in Jan 2022
Response from Shuvendu Banerjee on 31 Jan,2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your feedback. We regret the inconvenience caused to you. We always strive to curate memorable experiences for our guests, hence we apologise that we missed the mark. We have shared your feedback with the concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

10/10 Excellent

Sonam

Stayed 1 night in Dec 2021
Response from Shuvendu Banerjee on 24 Dec,2021
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your feedback. I am glad that you enjoyed your stay with us. It is something our team members take great pride in. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

6/10 Okay

Mohsin Nu Zaman

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2021

10/10 Excellent

janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the buffet was great!
Stayed 4 nights in Dec 2021
Response from shvendu banerjee on 10 Dec,2021
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your review. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

10/10 Excellent

Farid

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great and relaxed stay
Stayed 2 nights in Nov 2021
Response from Shuvendu Banerjee on 27 Nov,2021
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your loyalty as an IHG Rewards Club Member. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

10/10 Excellent

kalpesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Shuvendu Banerjee on 24 Nov,2021
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your feedback. I am glad that you enjoyed your experience with us. This is something our team members take great pride in.We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

8/10 Good

Archit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Shuvendu Banerjee on 1 Nov,2021
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for the review. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

8/10 Good

Verified traveller

6/10 Okay

vidyadharan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Shuvendu Banerjee on 19 Oct,2021
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your feedback. May I please request you to share your concern with us at shuvendu.banerjee@ihg.com so that necessary corrective actions can be taken. We look forward to welcoming you back.

8/10 Good

Atia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience.
Stayed 1 night in Oct 2021
Response from Shuvendu Banerjee on 13 Oct,2021
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your feedback. I am glad that you enjoyed your stay with us. It is something our team members take great pride in. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

8/10 Good

Vivek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Shuvendu Banerjee on 13 Oct,2021
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your feedback. I am glad that you enjoyed your stay with us. It is something our team members take great pride in. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

2/10 Terrible

Bharat

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was really good visually. Room service was bad, it took them so much time to bring stuff. Operator does respond ontime. Overall a good stay.
Stayed 1 night in Sep 2021
Response from Shuvendu Banerjee on 9 Oct,2021
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your feedback. I am glad that you enjoyed your stay with us. It is something our team members take great pride in.We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager