Sports facility

Reviews of Swissôtel Jakarta PIK Avenue

4.5 out of 5
Swissôtel Jakarta PIK Avenue
Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, Jakarta, Jakarta

Reviews

8.4

Very good

Rating 10 - Excellent. 50 out of 105 reviews" "
Rating 8 - Good. 34 out of 105 reviews" "
Rating 6 - Okay. 9 out of 105 reviews" "
Rating 4 - Poor. 7 out of 105 reviews" "
Rating 2 - Terrible. 5 out of 105 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

leslie, Lilyfield

Travelled with partner
Liked: Amenities
Great location
Stayed 3 nights in Feb 2024
Response from Sean Halpin on 14 Mar,2024
Dear leslie, appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 Excellent

Ananda

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good experience. Nice decor. One feedback, the room was too cold but when turning on the heating it didnt work. There is a sewage smell in the toilet for room1948.
Stayed 2 nights in Feb 2024
Response from Sean Halpin on 15 Feb,2024
Dear Siu Han,Grüezi. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

4/10 Poor

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
There was no hot water for my shower - even after running the water for 10 minutes. Just 1 person to check people in dispite the hotel being busy. Had to wait to long to get check in. The price is too high for this kind of service
Stayed 1 night in Jan 2024
Response from Sean Halpin on 13 Feb,2024
Dear Mark,Grüezi. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 Good

ALVIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, will stay again. 100%
Stayed 2 nights in Jan 2024
Response from Sean Halpin on 13 Feb,2024
Dear ALVIN,I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 Good

BASSAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good staff and it's connected to the PIK mall also it's near the airport 10 minutes the area around is good also they good swimming pool.
Stayed 1 night in Dec 2023
Response from Sean Halpin on 13 Feb,2024
Dear BASSAM,I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed last August and I love it. I booked again for my brother last Monday and he have no complaints. The staffing are so friendly and helpful. The hotel close to the mall, foods area and others entertainment. The service was great. My only concern is just kinda too dark in the hallway going to the rooms need more bright lights. But I’ll definitely stay again at this hotel.
Stayed 3 nights in Dec 2023
Response from Sean Halpin on 10 Dec,2023
Dear Joyce,Grüezi!We are very thankful that you took the time out to leave us a 5 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon!Best regards,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 Excellent

Collin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sean Halpin on 10 Dec,2023
Dear Collin,Grüezi!We are very thankful that you took the time out to leave us a 4 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon!Best regards,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 Good

Kelvin

Stayed 1 night in Oct 2023
Response from Sean Halpin on 28 Oct,2023
Dear Kelvin,Grüezi!We are very thankful that you took the time out to leave us a 4 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon!Best regards,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

6/10 Okay

Chang Hyup

Liked: Amenities
Basic quality.. Breakfast was good which costs IR302k = USD20 No bath tub, just shower booth Shopping mall is right next to hotel, but most of stores close at 10pm.
Stayed 3 nights in Sep 2023
Response from Sean Halpin on 30 Sept,2023
Dear Anna,Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 Good

Tow Hin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is not bad , breakfast not so
Stayed 5 nights in Aug 2023
Response from Sean Halpin on 3 Sept,2023
Dear Tow Hin,Grüezi!We are very thankful that you took the time out to leave us a 4 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon!Best regards,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

2/10 Terrible

Anna

Stayed 1 night in Mar 2023
Response from Sean Halpin on 23 Mar,2023
Dear Anna,Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi need a bit of improvement
Stayed 4 nights in Mar 2023
Response from Sean Halpin on 23 Mar,2023
Dear Anonyumous,Thank you for the great review of our hotel. We are glad that you enjoyed your stay.However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We hope to see you again very soon.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 Good

Evelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, good service. Needs to work on the lights. It’s too dark even in the bathroom. We need brighter bathroom for make up.
Stayed 2 nights in Feb 2023
Response from Sean Halpin on 23 Mar,2023
Dear Evelyn,Thank you for the great review of our hotel. We are glad that you enjoyed your stay.However it is to my regret that we did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We hope to see you again very soon.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 Good

Chun Sik

Business traveller
Liked: Cleanliness, staff & service
All
Stayed 2 nights in Feb 2023
Response from Sean Halpin on 23 Mar,2023
Dear Chun Sik,I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and luxurious I would recommend to anyone staying in Jakarta as its in the area that is clean and safe for tourist.
Response from Sean Halpin on 20 Feb,2023
Dear Jason,I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023
Response from Sean Halpin on 12 Feb,2023
Dear Andrew,I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 Excellent

Lau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is next to the shopping mall. So it’s convenient to get all the nasty within the area. The restaurant within the hotel end of shopping mall have wide range of selection for dining. The hotel room dusty is well spaced and clean. The staff is friendly and helpful to decorate my room I pre-requested. From the room at my level is a unblock.
Stayed 2 nights in Feb 2023
Response from Sean Halpin on 7 Feb,2023
Dear LauI appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 Good

John Jr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Sean Halpin on 7 Feb,2023
Dear John,I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service
Nice hotel
Response from Sean Halpin on 15 Jan,2023
DearJustin,Grüezi. My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

2/10 Terrible

Antonius

Stayed 1 night in Dec 2022
Response from Sean Halpin on 31 Dec,2022
Dear Antonius,Grüezi. My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

6/10 Okay

See Yue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I think the TV menu needs to improve as I took almost an hour to see in room dining menu. The program is lagging. And on the 2nd night, the TV on itself in the middle of the night.
Stayed 2 nights in Dec 2022
Response from Sean Halpin on 24 Dec,2022
Dear See Yue,Grüezi.Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 Good

jeni agustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Sean Halpin on 10 Dec,2023
Dear jeni agustin,Grüezi!We are very thankful that you took the time out to leave us a 4 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon!Best regards,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 Excellent

Leng Teck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great breakfast spread, Near the airport. Conveniently located at Pik area. Easy to flag taxis from hotel. Next to Pik Avenue mall. mall has many restaurants and cafes.
Stayed 1 night in Oct 2022
Response from Sean Halpin on 26 Nov,2022
Dear Leng Teck,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Customer Service
Stayed 1 night in Nov 2022
Response from Sean Halpin on 26 Nov,2022
Dear Fernando,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 Excellent

Fernando

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cUSTOMER SERVICE IS GREAT!
Stayed 1 night in Oct 2022
Response from Sean Halpin on 6 Nov,2022
Dear Fernando,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 Excellent

Jacqueline

Stayed 2 nights in Oct 2022
Response from Sean Halpin on 6 Nov,2022
Dear Jacqueline,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 Excellent

Satish

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Oct 2022
Response from Sean Halpin on 26 Oct,2022
Dear Satish,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

8/10 Good

Yunting, Manhattan

Stayed 2 nights in Oct 2022
Response from Sean Halpin on 21 Jan,2023
Dear Yunting,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 Excellent

ling, BATANG

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, quite, and convenient
Stayed 1 night in Sep 2022
Response from Sean Halpin on 23 Sept,2022
Dear ling,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

6/10 Okay

Thomas Irawan

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointing for such a good location
Room condition is not as clean as projected. One of the rooms we checked in has foul smell with Molly air-conditioning. Drainage system in the bathroom is not working well.
Stayed 2 nights in Sep 2022
Response from Sean Halpin on 16 Sept,2022
Dear Thomas Irawan,Grüezi. My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 Excellent

Vincent Bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic BED and Pillow Combi! Great location!
What started out as a disappointing checkin quickly became a fantastic stay. Cudos to Miss Karen and Manager Ricky for going all out to let me feel real SwissHospitality! I will definitely be back pretty soon. The location is one of the best areas in Jakarta that Ive tried that is connected to the mall. The pillow and bed was so comfortable Id rate it a perfect 10 among the hotels that Ive tried. Thanks and cheers!!!
Stayed 1 night in Sep 2022
Response from Sean Halpin on 10 Sept,2022
Dear Vincent Bernard,My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit.Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sean HalpinGeneral ManagerSwissôtel Jakarta PIK Avenue

10/10 Excellent

Eddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and great vicinities
Stayed 3 nights in Aug 2022
Response from Sean Halpin on 18 Aug,2022
Dear Eddy, My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

10/10 Excellent

Fernando

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer a service is superb! All staff are very helpful
Stayed 1 night in Jul 2022
Response from Sean Halpin on 2 Aug,2022
Dear Fernando, My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

10/10 Excellent

Chun Loong Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and easy to access the connected shopping mall. Only thing I would change is to have a bath tub to soak and relax in after a long day out.
Stayed 7 nights in Jun 2022
Response from Sean Halpin on 2 Aug,2022
Dear Chun Loong Kevin, My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

10/10 Excellent

POH PHENG

Stayed 2 nights in Jun 2022
Response from Sean Halpin on 14 Jul,2022
Dear POH PHENG, Grüezi. My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

10/10 Excellent

Alvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel
Nice hotel and place to stay.
Stayed 2 nights in May 2022
Response from Sean Halpin on 1 Jul,2022
Dear Alvin, My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

4/10 Poor

Ahmed Halim Siddique

Stayed 1 night in May 2022
Response from Sean Halpin on 20 May,2022
Dear Budiarjo, Grüezi. My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

8/10 Good

ching lien

Stayed 3 nights in Apr 2022
Response from Sean Halpin on 1 May,2022
Dear Ching Lien, Grüezi! My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. We are very thankful that you took the time out to leave us a 5 stars review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon! Best regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

10/10 Excellent

Jessica

Stayed 1 night in Mar 2022
Response from Sean Halpin on 25 Mar,2022
My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Dong Phil

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
must be 4 star hotel...
no sign board to the parking, late readiness of rooms wait for a long time, small room without bath tub breakfast buffet was good
Stayed 1 night in Dec 2021
Response from Sean Halpin on 6 Jan,2022
Dear Dong Phil, I appreciate for sharing a review about your stay experience with Swissôtel Jakarta PIK Avenue. As much as I am glad to know that you enjoyed our breakfast quality, however let me express my sincere apology as we have fell short on delivering our services during your stay. I have communicated the room readiness issue to the related team. Please be rest assured that we are taking this seriously within the team and we are taking appropriate measure to prevent this happen again in the future. Following to the sign board, PIK Avenue vicinity has assigned signage board of clear direction to the parking area, including to basement or parking building. Meanwhile, at our hotel we only have 1 access lift to go to parking area. I understand it can be challenging to find the signage board due the heavy traffic upon your visit. Hence whenever you need some assistance to find suitable parking location, our team always be ready to assist you. For information, we have 4 room type with bathtub and 8 different room size available for your convenience. Currently, we cannot update your profile preference because we could not find your username on our database. Please do not hesitate to contact us prior to your arrival therefore we can better prepare a room according to your preferences I hope we can still earn back your trust. Once again thank you very much. Best regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Sean Halpin on 6 Jan,2022
Dear guest, Grüezi! My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. I would like to thank you for your willingness to drop a great review of our hotel. I am glad that you enjoyed your stay and I hope to see you again very soon. Best regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

10/10 Excellent

Agung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2021
Response from Sean Halpin on 6 Jan,2022
Dear Agung, Grüezi! My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. We are very thankful that you took the time out to leave us a perfect score rating. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon! Best regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, property conditions & facilities
Coul have been better
Very small room and not convenient. Room service, receptionist and operator took very long time to answer a call
Stayed 1 night in Oct 2021
Response from Sean Halpin on 12 Oct,2021
Dear Edward, I greatly appreciate for your time on writing this review. However, I apologize for the inconvenience caused due to the room size and pick up call respond by our team. Please be informed that we have selection of bigger size room type starting from Swiss Select, Swiss Signature, Grand Room, Swiss Grand Suite and Swiss Prestige Suite ranging from 39 sqm to 88 sqm which bigger than our Premier and Advantage room with 27sqm size. I have also firmly communicated the pick up call respond to the Front Office Manager and Room Service Manager to be more aware of the situation to prevent future occurrence. We appreciate you sharing your concerns and please do not hesitate to contact us if you have any other concern or questions. It is our hope that you will give us the opportunity to better serve you in the near future. Sean Halpin, General Manager Swissôtel Jakarta PIK Avenue

2/10 Terrible

Siti, Jakarta selatan

Stayed 1 night in Aug 2021

2/10 Terrible

Asheeq Rafie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DIRTY, YELLOW WATER... HORRIBLE SERVICE!!
HORRIBLE!! - Requested Housekeeping to make up my bed at 7 am as I was out so I can come back to a tidy room but was told that they only do so once upon check-in. I was told if I wanted to make up my room, I need to extend for 1 more night. - If that wasn't bad enough, the water in our entire unit (mind you, this is a SUITE) was YELLOW. I was going to prepare the bathtub for a bubble bath but look at the state of the water condition.... YELLOW!!! When I said I wanted to speak to the hotel manager, Fauzi came to my unit and I showed him the condition of this and he said this happens from time to time. HOW CAN A FIVE-STAR HOTEL BE SO INADEQUATE WITH SUCH A BASIC NECESSITY AS WATER BEING DIRTY. WE ENDED UP NOT SHOWERING IN THE HOTEL AS A RESULT!! TOTAL DISAPPOINT!! NOT RECOMMENDED AT ALL!!
Yellow, dirty water!!
If you look closely, you'll see some debris in the water!
Stayed 1 night in Aug 2021
Response from Gunawan on 24 Aug,2021
Dear Asheeq Morris, Grüezi. My name is Gunawan, Front Office Manager of Swissôtel Jakarta PIK Avenue. Thank you for taking the time to tell us about your experience about your recent stay with us. I understand your disappointment where you have personally booked a suite room, therefore allow me to express my sincere apology for not being able to deliver the service up to your expectations. I have conducted investigation in regard to the make-up room service and yellow water issue with related staff and departments. Please be informed, due to the pandemic we required to minimize any personal contact for guest and staff safety. Hence, make up room service only can be offered on reservation more than one night, in particular for suite room we also provide turn down service and all by request only. As in your case, you requested for a make-up room service on your check-out day. We understand you would like to have a fresh room to start the morning, on that account our staff has offered you fresh amenities and clean up the used items as we could not perform make-up room service. We apologize we could not deliver the message clearer at the current time. I have seen the pictures and it has come to our regret that you have to experience such unpleasant situation. I have discussed this issue with our Assistant Director of Engineering that it happened because of sedimentation from hot water pipe and to recover the water to the clear state we require to do water flushing. After Mr. Fauzi seen the issue, the first thing we require to do is to ask Engineering team to flush the yellow water out from the pipe but regrettably you have refused the service and we understand your decision especially during this pandemic situation. As part of our immediate action plan, our Assistant Director of Engineering has checked the current water clarity on your previous room and it has back to normal state. We are also currently monitoring it on daily basis to prevent future occurrence on other room as well while preparing long term action plan. I can assure you that our water is safe to use on daily basis as it has pass laboratory test by Dinas Kesehatan. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Subsequently I have email you personally. We appreciate you sharing your concerns, and if you have any other concern please do not hesitate to contact me personally on hb590-fo@accor.com. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gunawan Front Office Manager Swissôtel Jakarta PIK Avenue

10/10 Excellent

michelle ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful night
Wonderful hotel. Best bed we had in our entire trip in Indonesia. Wish we could stay longer. We will be back
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021
Response from Sean Halpin on 6 Oct,2021
Dear Guest, Grüezi! My name is Sean Halpin, General Manager of Swissôtel Jakarta PIK Avenue. We are very thankful that you took the time out to leave us a 5 Star review. It gives us a great pleasure to know you have a fantastic experience with us and we look forward to having you again soon! Best regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KIM
I'd stayed this hotel around 1 month and it was very comfortable time because some of Hotel staff were giving excellent service. If it is okay let me say the name as Cynthia who served in the restaurant with very good smile and attitude. And most of all, very quite room gave me refresh time. Thank you all and hope to stay once again. p.s. Normally, I've never write down this kind of review, but this hotel was really good that is why I did.
Stayed 6 nights in Feb 2021

6/10 Okay

Verified traveller

Travelled with family
New Year Staycation
For the 5 star hotel the quality of food during b’fast is not good and service level also and the internet is quite awfull because often can’t use it. TV chanel the quality of the pic is also not good maybe because they choose not the good provider. Pls improve it because this is 5th star htl not 4th star hotel....
Stayed 2 nights in Dec 2020
Response from Swissotel Jakarta PIK Avenue on 7 Jan,2021
Dear Sir / Madam, Thank you for taking the time and trouble to drop a review of your recent visit with us. It is to my deepest regret to know that we fell below your expectations in some areas of our service. Rest assured that your feedback is taken seriously and shared with our team in order to improve our service in the future. It is to my biggest hope that you will still give us a chance to serve you better. Please do not hesitate to contact me for your future visit and I will ensure you to receive the best service by our team in which many of our guests have grown fond of. Best regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue