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Reviews of Eurotel Makati

2 out of 5
Eurotel Makati
Chino Roces Cor. Arnaiz Avenue, Makati, Manila

Reviews

6.2
Rating 10 - Excellent. 56 out of 535 reviews" "
Rating 8 - Good. 143 out of 535 reviews" "
Rating 6 - Okay. 159 out of 535 reviews" "
Rating 4 - Poor. 114 out of 535 reviews" "
Rating 2 - Terrible. 63 out of 535 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jae yeon

Stayed 1 night in Apr 2024

8/10 Good

RUBEN II

Liked: Staff & service, property conditions & facilities
The towels and bed sheet were dirty.
Stayed 2 nights in Jan 2024

8/10 Good

Lester

Travelled with partner
Liked: Staff & service
It was very central for what we needed, we stayed for 3 days and it was comfortable, a little noisy because of the road being so close and it's Manila, Makati. Plenty of places to eat and it was near to a lovely park called Green Park with a very up market shopping mall...if that's your thing. The park was a refreshing change for the city of Makati.
Stayed 3 nights in Aug 2023

4/10 Poor

Evelyn Laban

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every I can visit in Philippines I can choice to stay in Eurotel hotel was very clean and friendly.but now very dirty because wen I’m check in and Open the room smells very bad like new paint very dirty and I can asked to change the room because I can’t stay and I can’t relax because smells to bad the toilet very bad smells,the next room they can give it to me with my family is same dirty and the toilet is blocked about service not very good even I can ask to send me tissues for toilet because always empty never send to me in my room did not give me so I hope they can change and they need to a aware for cleanliness and also the towel very dark colours.I have very bad experience for Eurotel hotel.the toilet vey bad smells I can’t slept for the bad smells 😡.hello Management please you need to check the room toilets and cleanliness before they can stay the customer's 😡
Stayed 1 night in Jun 2023
Response from Liza on 13 Jun,2023
Dear ms. Evelyn,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your recent stay at the Eurotel Hotel. We greatly value your feedback, as it helps us identify areas where we can improve our services.We are deeply sorry for the unpleasant smell and cleanliness issues you encountered upon check-in. Maintaining a clean and comfortable environment is our top priority, and we assure you that we will investigate this matter thoroughly and take immediate action to address it. Your comments regarding the blocked toilet and the dark-colored towels have been duly noted, and we will work diligently to rectify these concerns.Please be assured that we take your feedback seriously and appreciate you bringing these matters to our attention. Your comfort and satisfaction are our utmost concerns, and we will take steps to prevent similar incidents from occurring in the future.Sincerely,The Hotel Manager

8/10 Good

Ronald, Warren

Liked: Cleanliness, amenities, property conditions & facilities
Great location! A lot of restaurants and bars and mall within the vicinity
Stayed 4 nights in Apr 2023
Response from Fe on 5 May,2023
Dear Sir Ronald,Thank you for taking the time to give us your feedback about your stay at the Hotel Eurotel Makati. We are glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again, and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.Best Regards,Hotel Manager

10/10 Excellent

Renato

10/10 Excellent

Younhong

Stayed 2 nights in Nov 2022
Response from Rey Cabunawan on 26 Nov,2022
Thank you for your feedback.Hope to serve you again on your next visit.Stay Safe.

10/10 Excellent

CELIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this Hotel it's very convenient for me.And I love the Staff,they are all great.
Stayed 1 night in Oct 2022
Response from Rey Cabunawan on 29 Oct,2022
Thank you for your feedback. Hope to serve you again on your next visit. Stay Safe.

8/10 Good

Rona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a 2 star hotel so dent expect. Hilton But is ok foir 1 or 2 nights
Stayed 2 nights in Oct 2022
Response from Rey Cabunawan on 6 Oct,2022
Thank you for your feedback.Hope to serve you again on your next visit.Stay Safe.

8/10 Good

Rona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Rey Cabunawan on 3 Oct,2022
Thank you

6/10 Okay

mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad condition for the first 3 nights stay before I was transfer to a better room.
Stayed 5 nights in Aug 2022
Response from Rey Cabunawan on 8 Sept,2022
Thank you for your feedback .Sorry for the inconvenience Hope to served you better on your next visit. Stay Safe.

4/10 Poor

Jurny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2022
Response from Rey Cabunawan on 23 Aug,2022
Thank you for your feedback .Hope to served you better on your next visit. Stay Safe.

6/10 Okay

KENJI

Stayed 1 night in Aug 2022

8/10 Good

daisy may

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Rey Cabunawan on 4 Aug,2022
Thank you for your feedback.Hope to serve you again on your next visit.Stay Safe.

4/10 Poor

ALFREDO, OAKLAND

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated property and facilities. The small refrigerator in my room has filthy door insulation. Bathtub has a noticeable stain. No shower curtain to help contain the water.
Stayed 2 nights in May 2022
Response from Marife on 12 Jul,2022
Dear Sir Alfredo' Thank you for staying with us here at Eurotel. Thank you for taking time to let us know your experience during your stay. We would like to apologize for the inconvenience that you encountered during your stay. Rest assured that this will look into and improvements will be made. Again, thank you and hoping to welcome you again here for us to make it up with you. Kind Regards,

4/10 Poor

Jocelyn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disaster
I should not have write this comment but the staff there was not friendly not all but most of them (except receptionist nicole and night shift receptionist who handled my checkout very fast). First, the free breakfast was not discussed properly which one was free which one is payed that should be informed by the staff upon check in. Number two second day i ordered my breakfast around 7:20am however around 8:45 breakfast was still not delivered so I cancelled it. I received no apology no sorry from the staff. I mean where is the customer service? Third, Amenities was not working properly, Slow drainage, wifi is slow. Lastly, Everyday I see cockroaches in the room cant even imagine that there is some existing hotels that exists please refer to the photos attached. The management should really look into their people that is not so welcoming.
Stayed 3 nights in Jun 2022
Response from Marife on 12 Jul,2022
Dear Ms. Jocelyn' Thank you for staying with us here at Eurotel. We would like to apologize for the inconvenience that you encountered during your stay. Rest assured that this will look into and improvements will be made. Again, thank you and hoping to welcome you again here on your next visit in the area for us to make it up with you. Kind Regards'

8/10 Good

Ronald, Warren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was excellent! restaurants, malls, spas etc are so close to the hotel
Stayed 7 nights in May 2022
Response from marife on 12 May,2022
Dear Mr. Ronald' Thank you for staying with us here at Eurotel. Thank you for taking time to let us know your experience during your stay and for giving us good ratings. We are happy to know that you enjoyed your stay especially our location. Again, thank you and hoping to welcome you again here on your next visit in the area. Kind Regards,

8/10 Good

Garim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A smile of satisfaction/ Stay
My stay was just okey 👌. i didn't expect much of that luxurious service of the hotel but to sum it all it was satisfying. Friendly staff.
Stayed 2 nights in Mar 2022
Response from Marife on 3 Apr,2022
Dear Mr. Garim' Thank you for staying with us here at Eurotel Makati. Thank you for taking time to let us know your experience during your stay and giving us very good ratings. Our staff will be very happy to know that you was satisfied with the accommodation and service we have. This will help us a lot to improve and be inspired to continue to serve with a heart to all our guest. Again, thank you and hoping to welcome you again here on your next visit in the area. Kind Regards,

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for extremely efficient and exceedingly friendly staff and a great bargain, then this is certainly the place to come if you're after a bed and a shower. I was surprised at the high level of service for such a low cost and I was also surprised at this hotel's cleanliness... My experience was great and my expectations for the price were outmatched! I will gladly recommend this property!
Stayed 3 nights in Mar 2022
Response from Marife on 30 Mar,2022
Dear Mr. Ronald' Thank you for staying with us here at Eurotel Makati. Our team would like to thank you and we are happy that you appreciate and enjoyed your stay here. Your review and experience will a big help and will inspire our staff to continue to do the best from the Customer Service and Housekeeping. Thank you for recommending us and we are hoping to welcome you again here on your next visit in the area. Kind Regards,

10/10 Excellent

ROMEO JR

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, property conditions & facilities
Nice one
Stayed 2 nights in Mar 2022
Response from Marife on 30 Mar,2022
Dear Mr. Romeo' Thank you for staying with us here at Eurotel Makati. Thank you for taking time to let us know your experience during your stay and for giving us the perfect ratings.. Our staff will be very happy to know that you enjoyed your stay here. Again thank you and hoping to welcome you again here on your next visit in the area.

6/10 Okay

Marian

Business traveller
Disliked: Room comfort
Stayed 7 nights in Mar 2022
Response from Marife on 23 Mar,2022
Dear Ms. Marian' Thank you for staying with us here at Eurotel Makati. Thank you for taking time to let us know your experience during your stay. We would like to apologize for the inconvenience that you experienced during your stay. Please note that your concern has been forwarded to the concerned staff for immediate action. Again, thank you and hoping to welcome you again here on your next visit in the area. Kind Regards,

8/10 Good

RICHARD

Stayed 5 nights in Mar 2022
Response from Marife on 10 Mar,2022
Dear Sir Richard' Thank you for staying with us here at Eurotel Makati. Thank you giving us very good ratings. We are happy that you enjoyed your stay here. We would like to apologize for some issues you may encounter and rest assured that we will take immediate action on this. Again, thank you and hoping to welcome you again here on your next visit in the area. Kind Regards,

4/10 Poor

Lucy

Disliked: Cleanliness, amenities, property conditions & facilities
It was well below expected standard with very slow service and poor food
Stayed 5 nights in Jan 2022
Response from Marife on 3 Mar,2022
Dear Ms. Lucy' Thank you for staying with us here at Eurotel Makati. We would like to apologize for the inconvenience that you encountered during your stay. Rest assured that your concern has been forwarded to the concern staff for immediate action. Kind Reagards,

6/10 Okay

Prince dave

Stayed 10 nights in Aug 2021

6/10 Okay

Alexander Jerome

Stayed 9 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the staff help me a lot in my stay. They are friendly and helpful
Stayed 9 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They dont refund my money what the hell are they, requesting to rebook my scheduled date of stay but they dont allow it
Stayed 7 nights in Mar 2021

8/10 Good

Verified traveller

Stayed 6 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I like rhe Staff. I did not like the selection of food for the breakfast & they did nit have any ice in the hotel
Stayed 1 night in Mar 2021

2/10 Terrible

RODOLFO JR II

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, no wifi, late breakfast, 1 hour response after request. I will not go this hotel again.
Stayed 7 nights in Mar 2021

2/10 Terrible

JOANNE

Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
I completely understand that this hotel, like all businesses are struggling financially amidst the pandemic, are trying to keep standing and weather the storm. I compliment them for taking care of the staff and even though the amenities is slightly diminished but forgivable and still working hard to attain satisfactory customer service. The staff are proficient, polite, helpful, efficient, and friendly.
Stayed 6 nights in Feb 2021

4/10 Poor

NORIYUKI

Stayed 7 nights in Feb 2021

6/10 Okay

Judelyn

Stayed 7 nights in Feb 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
They in the front desk when you request for something they just ignore it or just forget about what you’ve requested. They just take it for granted.they are not answering the phone
Stayed 9 nights in Feb 2021

6/10 Okay

JOVAR

Stayed 13 nights in Jan 2021

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and falling apart! Staff are very nice
The place is falling apart really untidy and super old,broken door, mold and grime in the bathroom bedsheet and towel are old.. But the staff are super nice and helpful! Hope they renovate this as the location is good near on everything
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I ended up staying here for a night when I landed in Manila and found my accommodation had fallen through so I went here where I had booked to stay later in my trip. It was awful. First off, I was charged full price (75USD) which was vastly overpriced. The room was dingy, the sheets on the bed were really old and greyish and couldn't even be tucked under the mattress. The mattress was a piece of foam, which had a dividing seam down the middle of it (obviously it was a twin mattress unfolded to make a double). It was uncomfortable to sleep on as I kept feeling that division in the middle. No blankets were provided. The bathroom was in terrible shape. The light switch lacked a cover and there was grime and rust on the tiles and tub. All that was provided was some cheap liquid soap. The towels were thin and old. The best that I can say was that the AC worked well and the breakfast buffet in the morning was decent. I also had the bizarre experience of being kicked out of my room at 10:30 am when checkout time was noon. They cancelled my key card and when I went down to get it renewed, the clerk called up to the room, "No one's there," he said. I said, "I know. I'm the occupant of the room! It's not 12 pm yet! I'm entitled to go back to the room." He didn't understand this concept then sent me up with a guy to get my luggage. I wasn't even allowed in the room to get my bags. Worst hotel experience I've ever had. No way could I go back for my later booking.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Pretty old with the rate it’s no wonder. Towels are dirty and nasty
Stayed 5 nights in Jan 2020

8/10 Good

Leah Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was comfortable and the ambiance was homey.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was clogged and not draining well Staff does not do room service for cleanings and sheet change
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
The beds are not too good, the staffs are good, towels are obsolete, tv are very small, food is somewhat ok. Rooms are incomplete no cups or glass to use for.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, one thing is the room that is reserved and another very different what is received. It was a bad experience, the staff quite inattentive, they ask something and do not respond, they do not give any information of tourist sites, there is no collaboration for the tourist. The terrible room, dirty, old without windows, we complained and they changed us but in the other room, the only thing that the difference was that it had a small window. The building is old. The only thing is that the area is good and in front there is a shopping center. But you have to keep in mind that only taxis arrive in that part. We will certainly not return to that hotel, once is enough.
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Proximity to shopping center. Free breakfast was included. Unfortunately, had some stains on pillow case and bed sheets, which they quickly took care of. The toilet didnt flush properly.
Stayed 2 nights in Nov 2019

6/10 Okay

CNCRNDCSTMR

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Our room has bed bugs, we were itching the whole night. And why is there an extra charge for a comforter blanket? Staying in a Eurosuite and your blankets are so thin, the aircon is cold, and they they would charge you extra for thick blankets. How many stars of a hotel is this?
Stayed 1 night in Oct 2019

4/10 Poor

Jeffrey

Disliked: Cleanliness, property conditions & facilities, room comfort
Old room, no toilet paper and drinking water. Noisy people in the corridor. Can’t sleep
Stayed 1 night in Oct 2019

4/10 Poor

Anette, Davao City

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I only like the staff, they are very kind and accommodating. They serve the customers properly and very professionals. Kudos to all of them. What disappoint me a lot are the mattress (very old and not comfy), towels also the same (needs to be changed to at least new ones), toiletries given were so cheap (too cheap for a 2k rate per night), aircon is not blowing enougj cold (it was hot in the room). The room needs some renovation. I hope the management Will ACT on this. The location is just perfect anyway for the place that I went for my appointment. Thank you.
Stayed 1 night in Oct 2019