6/10 Okay
Tiffany
Travelled with group
23 Apr,2024
Liked: Cleanliness, amenities, property conditions & facilities
This was our second time staying in this hotel. The first time we really liked it, but this time we stayed in the penthouse with three people and it was a bit of a mess. We paid about $125 USD for an extra person and extra bed, which was okay, but the extra bed was barely a comforter on the floor. When we asked for an another sheet or blanket to make it thicker they refused. Then we realized the blanket was dirty and they wouldn’t send another one without inspecting the old one and taking it away. We were in this hotel for about 5 days and we asked to change the sheet on the floor mat (since we were rotating floor sleeping) and they gave us such a hard time. Despite being honest and paying for the extra person, it seemed like they wanted to constantly make sure we didn’t use even a single extra item for another person. It was a bit excessive in my opinion. While I would stay here again, I would only do it with two people. Three people is too many for this hotel even in the penthouse.
Tiffany
Stayed 5 nights in Apr 2024