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Reviews of Cassandra Hotel

2 out of 5
Cassandra Hotel
3075 Kingsway, Vancouver, BC

Reviews

5.8
Rating 10 - Excellent. 140 out of 987 reviews" "
Rating 8 - Good. 194 out of 987 reviews" "
Rating 6 - Okay. 232 out of 987 reviews" "
Rating 4 - Poor. 197 out of 987 reviews" "
Rating 2 - Terrible. 224 out of 987 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

5.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Staff are really friendly and the room is comfortable
Stayed 5 nights in Apr 2024

8/10 Good

Tsz Lok

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Hendrina

Disliked: Cleanliness, staff & service, property conditions & facilities
There was absolutely nothing nice about this place. 650.00 for 3 nights for this dump. We were asked to leave because we complained about the smell and cleanliness. The pictures on Expedia were deceptive. I will never use Expedia again. I am sure you won’t post this.
Stayed 3 nights in Apr 2024

2/10 Terrible

Hans-Henrik, Calgary

Travelled with family
I cannot believe why Expedia even has this hotel on their site: there is a stop work order on the door for non-permitted renovations, compromised fire walls and poly-ed containment areas where PPE is required! we couldn't get the heat to work in our room where it was freezing so the clerk moved us to another room, but guess what? the toilet had NOT been flushed from the previous guest (and therefore not cleaned) either! The taps leaked, the shower could not be adjusted to get any spray, very low water pressure and stained ceilings. Do not stay here.
Stayed 1 night in Apr 2024

10/10 Excellent

Carla

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Check in was super simple! Very friendly staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Dami

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was great! I loved my stay and how they checked on me to see if everything is good. Good communication and neat clean place
Stayed 1 night in Apr 2024

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service
Simple clean and friendly place to stay. Staff were great.
Stayed 3 nights in Feb 2024

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Service at front desk was friendly and helpful
Stayed 1 night in Feb 2024

2/10 Terrible

Wooyong

Its not like the add and over price
Stayed 7 nights in Feb 2024

8/10 Good

Harshdeep

Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to book this hotel again at the end of our trip because of its location and helpful staff Handra.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel looks dark and old from the outside but inside is clean. They are renovating some rooms and elevator is still not working yet. Handra, the front desk person, was so nice and helpful. She also gave us list of restaurants to try around the area. There are tons to restaurants in this neighborhood.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff was amazing. The surrounding area is noisy and I'm just not used to that.
Stayed 5 nights in Nov 2023

10/10 Excellent

Tania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly check in, clean and updated room. Not the best street appeal but pleasantly surprised inside. They are working on updating the inside.
Stayed 1 night in Oct 2023

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Sharyn

Travelled with family
Disliked: Property conditions & facilities
Motel desk people very helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here at the Cassandra hotel. I had some issues with my credit card, but the staff was very nice, helpful and accommodating. Although you can tell that the building is old everything and the room itself was very clean and comfortable. There are some renovations and repairs going on, but they weren't disturbing in any way. It was also pretty easy to get to the skytrain or bus station for public transportation, only a few minutes walk. Overall I'm very happy and would saty here again ☺️
Stayed 1 night in Sep 2023

8/10 Good

EDWIN

Travelled with partner
Liked: Cleanliness, staff & service
Liked the flooring, not carpet. Staff was very accommodating and helpful. Building is being renovated and elevator is being installed. So we had to carry our luggage to the 3rd floor, which was a bit inconvenient.
Stayed 1 night in Sep 2023

10/10 Excellent

Lykha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how they accomodate visitors and handles situations pretty well. Restaurants are walking distance from the area. No need to book a cab in case u come looking for a dine unless its raining :).Id like to check in again to this hotel if i come back to Vancouver. The cleanliness is what i highly appreciated.
Stayed 1 night in Sep 2023

2/10 Terrible

Jillian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I have ever stayed in, The blankets and pillows smell bad and are dirty. There was an unpleasant odor in the room. There are only 2 sheets of paper in the box. I will not come back here a second time.
Stayed 1 night in Sep 2023

2/10 Terrible

sharon

Stayed 1 night in Sep 2023

8/10 Good

Minh Khue

Stayed 1 night in Sep 2023

4/10 Poor

eslie

Disliked: Amenities, property conditions & facilities
I found the room itself to be inadequate. The shower was very weak and was either cold or scorching hot. The parking was tight and felt unsafe! The staff seem nice but if you express anything to them that you needed they responded in a very passive aggressive manor. the cost of this pace was way too much for what it is it is not nice at all!!
Stayed 4 nights in Aug 2023

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is an unassuming gem. The staff is amazing! I witnessed many kindnesses and saw how they handled some difficult patrons. Handra is so great and showed us around. The construction is on goung, but renovations are needed in spots. The staff was so lovely and invested in our comfort. The location is a bit outside the downtown, but the Sky Train is close and cheap. The neighborhood is busy, but the area is safe, clean, and fulled with retaurants of all varieties. The Philippine restaurant up the road is lined up at all hours (delicious too!). This stay was fantastic!!!

6/10 Okay

Rosely

Stayed 2 nights in Aug 2023

2/10 Terrible

Lorna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT WORTH THE MONEY , RUDE STAFF, DINGY MOTEL ROOM
Arrived to a 600 a night room, which was dingy and the staff was rude. When I complained that this was the room I was getting for 600 after lugging my suitcases up 3 flights of stairs at midnight, to a family screaming in the hallway and being let into a dingy room the check in clerk got extremely offended and told me I was no longer allowed in the room and kicked me out calling the police who were shocked that this was even happening when they arrived. Would not stay here again, do not recommend and DEFINTELY not worth more than 80 dollars a night. This is like a dated Motel apartment , that slapped a bit of paint on the walls trying to be a hotel.
Stayed 1 night in Aug 2023

4/10 Poor

Richard

Travelled with partner
Disliked: Property conditions & facilities
The front desk closed at 10:30 and unfortunately our flight was delayed so we couldn’t get there before it closed. We had communication with them how to access the codes for getting in the lobby and our room. Sure was glad the codes worked! The elevator was non functioning so we had to carry all our luggage up three flights. Bed mattress was way past its useful time. Uncomfortable pillows also! Was very happy to leave in the morning, will NOT repeat at this hotel. Had seen such great reviews on this hotel…clearly were written by people that weren’t guests.
Stayed 1 night in Aug 2023

8/10 Good

Jay, Renton

Stayed 1 night in Aug 2023

6/10 Okay

Gregg

The place was going thru renovation with plastic on every floor. The bathroom toilet didn’t stop running. No front desk after 10:30pm
Stayed 1 night in Aug 2023

8/10 Good

SHU YI

Liked: Cleanliness, staff & service, property conditions & facilities
The frontdesk staff,Handra with charming smile,provides welcoming and helpful service.
Stayed 2 nights in Aug 2023

8/10 Good

Ian, Minneapolis

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

Estela

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Mildew on baseboard, window seal not enough shampoo and soap for a family of 4 very old towels . No elevator . Building under construction I had to rush my driving because they told me a had only until 10pm to to talk to receptionist otherwise she will be gone.
Stayed 1 night in Aug 2023

2/10 Terrible

Brian

The hotel was terrible - we travel from Yukon Territories. Through Expedia paid for out hotel and got to the hotel and it was closed no staff around and noticed a email ( had no phone service to let them know we where out of town ( even Expedia ( viral agent ) got to Vancouver - and couldn’t check called their number many times and had no choice but to sleep in our vehicle now we lost $496.00 no refund and Cassandra hotel never even called us back tried getting a hold of Expedia only viral agent worst holiday ever and will never use This travel again
Stayed 1 night in Aug 2023

6/10 Okay

Angus

Liked: Cleanliness, staff & service, amenities
two of the lamps and the alarmclock in my room didn't work, I think the breaker might have tripped. There's a bit of mess from their renovation, and their elevator is being modernized but overall it was decent place at a decent price.
Stayed 3 nights in Jul 2023

8/10 Good

Jacquie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 2 nights in Jul 2023

8/10 Good

Christine

Stayed 1 night in Jul 2023

8/10 Good

Jochem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Jacquie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are always very kind and efficent. Check in and out is very quick with no hassles. Rooms are so clean, nice crisp clean bed sheets. I love that in your room its your own very quiet sanctuary. Would h8ghlt recommend. Also kid friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Daun

Stayed 1 night in Jun 2023

2/10 Terrible

SARAVANAN

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Gretchen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had the best experience in this hotel. The front desk staff were both nice. Handra was very accomodating and helpful. They even gave us wine on our last night. The room was clean. Best bang for the buck! Highly recommend. Will stay here again.
Stayed 2 nights in Jun 2023

6/10 Okay

Andrei

Stayed 4 nights in Jun 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Hospitality was very good. Hotel needs upgrading but kind and caring service goes a long way. Thanks again.
Brilliant breafast.
Stayed 2 nights in Jun 2023

8/10 Good

Dixie

Liked: Cleanliness, staff & service
The staff is exceptional and our stay was very comfortable. It was good value for the price.
Stayed 2 nights in Jun 2023

8/10 Good

John

Stayed 4 nights in Jun 2023

6/10 Okay

Rhea

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
It was ok. Clean enough but fairly run down for 400$ a night. I realize we booked on a night that was a concert night in Vancouver…. But still it was very overpriced. Also the fact that I had to put a 250$ hold down on my card that is yet to be returned even though we spent a grand total of 7 hours there 6 of which we were asleep for is actually insane. Wouldn’t recommend
Stayed 1 night in May 2023