Lobby sitting area

Reviews of Executive Hotel Vancouver Airport

3.5 out of 5
Executive Hotel Vancouver Airport
7311 Westminster Hwy, Richmond, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 1038 out of 2408 reviews" "
Rating 8 - Good. 691 out of 2408 reviews" "
Rating 6 - Okay. 345 out of 2408 reviews" "
Rating 4 - Poor. 180 out of 2408 reviews" "
Rating 2 - Terrible. 154 out of 2408 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna S on 2 May,2024
Thank you Craig for staying with us!

8/10 Good

Rosalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The driver who picked me up from airport. He was very knowledgeable & shared so much of his experiences, he loved Philippines food & he served in military when President Kennedy was shot.( I forgot his name, but he was so helpful) there was an issue with the heating unit in my room & he was the one who came & showed me how it worked 💪, great older gentlemen
Stayed 1 night in Apr 2024
Response from Anna S on 1 May,2024
Thank you Rosalyn for your kind review! We're thrilled you enjoyed your stay with us. We appreciate your feedback about Ali, our shuttle driver, and are glad to hear you were provided excellent service. We apologize for the issue on the heating unit but are glad it was resolved promptly. We hope to welcome you back for another great stay in the future! Kind regards, Anna S

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Needed a quick stay close to the ferry, it was quiet, clean and quick.
Stayed 1 night in Apr 2024
Response from Anna S on 30 Apr,2024
Hi Christopher, thank you for your review! We're glad we could provide you with a convenient and efficient stay for this trip. We hope to see you again! Kind regards, Anna S

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, property conditions & facilities
It’s perfect
Stayed 1 night in Apr 2024
Response from Anna S on 30 Apr,2024
Thank you Tao for staying with us!

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Anna S on 30 Apr,2024
Thank you Ken for staying with us!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quick overnight that was comfy after a long day of flying. The reception was very friendly and accommodating.
Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr,2024
Hello Lisa, we sincerely appreciate you sharing your experience with us! We're thrilled to learn that your overnight stay was comfortable after a tiring day of travel. Hearing that our Front Desk team provided friendly and accommodating service brings us great joy. Your kind words mean a lot to us, and we look forward to the opportunity to welcome you back for another enjoyable stay! Kind regards, Anna S

10/10 Excellent

mini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna S on 28 Apr,2024
Thank you Mini for staying with us!

4/10 Poor

barbara, Mississauga

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old dated hotel long ride to the airport. Big room from the 1980s with a tiny old bathroom
Stayed 1 night in Feb 2024
Response from Anna S on 26 Apr,2024
Thank you Barbara for sharing your experience with us. We apologize if our accommodations did not meet your expectations. Your comments will be taken into consideration as we continually strive to improve our services and facilities. Kind regards, Anna S

8/10 Good

Bonita

Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr,2024
Thank you Bonita for staying with us!

10/10 Excellent

Mawelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I dont like that they put us to connecting room
Stayed 1 night in Jan 2024
Response from Anna S on 26 Apr,2024
Thank you Mawelyn for sharing your feedback with us. We apologize for any inconvenience caused with your assignment to a connecting room. Your preference has been relayed to our Front Desk team. Kind regards, Anna S

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr,2024
Thank you Chen for staying with us!

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay
Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr,2024
Hello Tracey, we are pleased to hear that you enjoyed your stay, we hope to see you again soon! Kind regards, Anna S

10/10 Excellent

Francois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 1 night in Apr 2024
Response from Anna S on 23 Apr,2024
Hello Francois, we're grateful for this feedback. We hope to see you again soon! Kind regards, Anna S

6/10 Okay

Elliot

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr,2024
Thank you Elliot for staying with us!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Airport transport was convenient and the room was very clean.
Stayed 1 night in Apr 2024
Response from Anna S on 23 Apr,2024
Thank you Jennifer for sharing your experience with us! We hope to see you again soon! Kind regards, Anna S

8/10 Good

Andreas

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr,2024
Thank you Andreas for staying with us!

8/10 Good

Rosie

Travelled with family, Travelled with group
Liked: Staff & service
It’s no terrible rooms could have used a little bit more cleaning and fridge was broken leaking water everywhere. Pretty decent overall
Stayed 1 night in Apr 2024
Response from Anna S on 23 Apr,2024
Hello Rosie, we appreciate your feedback and do apologize for any inconvenience you experienced. Please rest assured, we've taken immediate steps to address the room issues you encountered. Despite these challenges, we're glad to hear that you've had a pleasant stay overall. Thank you for sharing your thoughts, and we hope to see you again soon! Kind regards, Anna S

8/10 Good

Phinehas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property satisfied my expectations.
Stayed 1 night in Apr 2024
Response from Anna S on 23 Apr,2024
Thank you Phinehas for this feedback! We're glad you enjoyed your stay. Kind regards, Anna S

10/10 Excellent

CAROLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room. The staff were very accommodating,
Stayed 1 night in Apr 2024
Response from Anna S on 22 Apr,2024
Thank you Carolyn for taking the time to write us a review! We appreciate your feedback on our room and team members. We look forward to seeing you again! Kind regards, Anna S

10/10 Excellent

Danial

Nice
Stayed 1 night in Apr 2024
Response from Anna S on 18 Apr,2024
Thank you Danial for sharing your recent stay experience! We hope to see you again soon! Kind regards, Anna S

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel upgraded our room. Personalized note with waters and chocolate.
Stayed 1 night in Apr 2024
Response from Anna S on 18 Apr,2024
Thank you Lisa for choosing to stay with us! We're delighted you enjoyed the upgraded room and personalized touches. We hope to welcome you back soon! Kind regards, Anna S

6/10 Okay

Claudia, Edmonton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is clean but if your flight is too early the shuttle doesn’t start till 6 am
Stayed 1 night in Apr 2024
Response from Anna S on 18 Apr,2024
Hello Claudia, thank you for staying with us! We are looking out for ways to enhance our services and have taken note of your feedback on our shuttle hours. Kind regards, Anna S

10/10 Excellent

Fiona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Anna S on 16 Apr,2024
Thank you Fiona for this wonderful feedback! We hope to see you again soon! Kind regards, Anna S

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna S on 15 Apr,2024
Thank you Kayla for staying with us!

10/10 Excellent

Maria, Covington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great proximity to the airport for a quick overnight. Restaurant attached has great food. Only downside is there is NO shuttle earlier than 6am so if you’re taking an early am flight you’ll need to schedule your own Lyft/Uber.
Stayed 1 night in Apr 2024
Response from Anna S on 15 Apr,2024
Hello Maria, thank you for your review! We're glad to hear that our hotel's proximity to the airport and the food quality at Free Bird Table & Bar were the highlights of your stay. We appreciate your feedback regarding the shuttle service, and we'll take it into consideration as we strive to improve our guests' experiences. We hope to have the opportunity to welcome you back for another great stay in the future! Kind regards, Anna S

10/10 Excellent

nadeem

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean place to stay
Stayed 1 night in Apr 2024
Response from Anna S on 11 Apr,2024
Thank you Nadeem for this great feedback, we hope to see you again! Kind regards, Anna S

6/10 Okay

Shayna

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The shower curtain had a mouldy odour and when we tried to make coffee there was a fish stench coming out of it.
Stayed 1 night in Apr 2024
Response from Anna S on 11 Apr,2024
Thank you Shayna for providing us with your feedback. We apologize for any inconvenience you may have encountered. Please know that we have thoroughly investigated the matter to prevent any similar occurrences in the future. We truly appreciate your input and strive to continuously improve based on our guests' insights. Kind regards, Anna S

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to stay last minute due to flight issues. The price was very affordable and the room was comfortable and the location convenient thanks to the shuttles.
Stayed 1 night in Apr 2024
Response from Anna S on 10 Apr,2024
Thank you Andrea for your feedback! We're glad we could provide you with last-minute accommodation and that you found our rates reasonable, the room cozy, and our shuttle service convenient. We look forward to seeing you again in the future! Kind regards, Anna S

10/10 Excellent

Noubar

Business traveller, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Anna S on 7 Apr,2024
Thank you Noubar for staying with us!

8/10 Good

Fortunato

Business traveller
Liked: Staff & service
Close to airport. Great staff.
Stayed 1 night in Apr 2024
Response from Anna S on 7 Apr,2024
Thank you Fortunato for your review! We're delighted to hear you found our proximity to the airport convenient and our staff exceptional. We hope to welcome you back soon. Kind regards, Anna S

10/10 Excellent

norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Anna S on 7 Apr,2024
Thank you Norma for staying with us!

2/10 Terrible

Karin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank god it was only one night Had to carry two Suitcases up to the room, two carry ons, ski and boots bag, backpack and purse by myself and not one person offered to help. Room smelled horrible, like an old wet ashtray tried to mask with lysol . Close to shopping and Airport .
Stayed 1 night in Apr 2024
Response from Anna S on 7 Apr,2024
Thank you Karin for sharing your experience. We apologize for the inconvenience you faced during your stay and regret the oversight in failing to offer assistance. We will address your concerns with our team. We hope for the opportunity to welcome you back for a better stay in the future. Kind regards, Anna S

10/10 Excellent

DONALD ROSS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna S on 7 Apr,2024
Thank you Donald Ross for staying with us!

8/10 Good

Obia

Liked: Cleanliness, staff & service
2 bed rooms are a good size. Facilities are basic, but are commensurate with the price
Stayed 2 nights in Apr 2024
Response from Anna S on 7 Apr,2024
Thank you Obia for your feedback. We're glad you found our two-bedroom unit spacious and our facilities fitting for the price. We appreciate your review and hope to see you again! Kind regards, Anna S

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna S on 7 Apr,2024
Thank you Kristi for staying with us!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna S on 4 Apr,2024
Thank you Joel for staying with us!

10/10 Excellent

Inder

Stayed 1 night in Apr 2024
Response from Anna S on 23 Apr,2024
Thank you Inder for staying with us!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna S on 4 Apr,2024
Thank you Courtney for staying with us!

10/10 Excellent

Jia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna S on 4 Apr,2024
Thank you Jia for staying with us!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna S on 4 Apr,2024
Thank you Victor for staying with us!

10/10 Excellent

Shohreh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna S on 4 Apr,2024
Thank you Shohreh for staying with us!

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I did a staycation here at the Executive hotel. The check in was quick. Building is older but rooms were clean. However pillows were too soft for our liking. Pools were nice and warm. Not busy at all. Only thing I would hope for was parking to be more closer to the entrance. We came back from dinner and had to park far back and we had to walk around the building to get to the front entrance. Suggestion, maybe a back entrance for guests that's parked further?
Stayed 1 night in Mar 2024
Response from Anna S on 2 Apr,2024
Hi Joyce, we thank you and your family for choosing us on this staycation! We're pleased you had a smooth check-in and enjoyed our clean rooms and warm pool. Your feedback on the pillows is noted, and we'll strive to offer more options for guest comfort. Regarding parking, we appreciate your suggestion for a back entrance which we will explore for feasibility. We look forward to welcoming you and your family again! Kind regards, Anna S

10/10 Excellent

Caleb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and fantastic decor. Comfortable room!
Stayed 1 night in Mar 2024
Response from Anna S on 2 Apr,2024
Thank you Caleb for this awesome feedback! We hope to see you again soon. Kind regards, Anna S

10/10 Excellent

liam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was very friendly. We came in late from a delayed plane and they were open after midnight and welcomed us as soon as we entered the door. Beds were really comfortable. The regularly scheduled airport shuttles make it really easy. Room was quiet and clean.
Stayed 1 night in Mar 2024
Response from Anna S on 2 Apr,2024
Hello Liam, thank you for your positive feedback! It is fantastic to hear that your stay has been seamless all throughout. We look forward to welcoming you back soon! Kind regards, Anna S

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for our family of 5 doing an overnight layover for YVR
Stayed 1 night in Mar 2024
Response from Anna S on 28 Mar,2024
Thank you Joel for staying with us! We're pleased that you and your family enjoyed your stay. Kind regards, Anna S

10/10 Excellent

harpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and extremely welcoming staff
Stayed 1 night in Mar 2024
Response from Anna S on 27 Mar,2024
Thank you Harpreet for this lovely feedback! We hope to serve you again. Kind regards, Anna S

8/10 Good

Maureen

Travelled with partner
Liked: Amenities
Big rooms, clean! Excellent shuttle service to and from airport. Restaurant good breakfast. Would have enjoyed walking the area but not time this trip.
Stayed 1 night in Mar 2024
Response from Anna S on 27 Mar,2024
Hello Maureen, thank you for this review! We are very pleased to hear that you enjoyed our spacious and clean rooms, complimentary airport shuttle and breakfast service. While we regret that you didn't have time to explore the surrounding area on this trip, we hope you'll have the opportunity to do so during a future stay. We hope to see you soon! Kind regards, Anna S

8/10 Good

Heidi

Liked: Cleanliness, staff & service, amenities
Staff were very helpful, good restaurant on site. Shuttle to and from the airport is a bonus. Close to hospital & clinics, walking distance to shopping centres, and tons of restaurants to choose from. The hotel room I was in was a little outdated, but still clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Anna S on 24 Mar,2024
Thank you Heidi for sharing your feedback with us! We're pleased to learn that you found our staff accommodating and appreciated the convenience of our onsite restaurant and airport shuttle. Your comments regarding the room are noted, and we'll consider them for future enhancements. We hope to see you again soon! Kind regards, Anna S

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 1 night in Mar 2024
Response from Anna S on 24 Mar,2024
Thank you Carol, it was a pleasure having you with us. We hope to see you again! Kind regards, Anna S

8/10 Good

Sarah

Stayed 1 night in Mar 2024
Response from Anna S on 15 Apr,2024
Thank you Sarah for staying with us!