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Reviews of Grand Park Vancouver Airport

3.5 out of 5
Grand Park Vancouver Airport
8368 Alexandra Rd, Richmond, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 584 out of 1358 reviews" "
Rating 8 - Good. 398 out of 1358 reviews" "
Rating 6 - Okay. 188 out of 1358 reviews" "
Rating 4 - Poor. 100 out of 1358 reviews" "
Rating 2 - Terrible. 88 out of 1358 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rimma

Travelled with family
Liked: Amenities, property conditions & facilities
Room has everything what I need
Stayed 1 night in May 2024

10/10 Excellent

Fiona

Nice place in a great location near Canada Line and surrounded by restaurants.
Stayed 1 night in May 2024

10/10 Excellent

DAVID

Travelled with family and small children
Liked: Cleanliness, staff & service
all good
Stayed 1 night in May 2024

8/10 Good

Wai Han Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very good location, but not too well maintained.
Stayed 1 night in May 2024

4/10 Poor

Kai

Travelled with partner
You can hear airplane landing and takeoff loudly. You have to request for room cleaning on request daily. Otherwise they will not replace bath towels or restock your coffee. Bath towels are old and should be replaced.
Stayed 5 nights in May 2024

8/10 Good

Alisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and close to most things needed
Stayed 4 nights in May 2024

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay again at this hotel. Clean and value for money
Stayed 1 night in May 2024

6/10 Okay

Belinda

Disliked: Amenities
A bit old
Stayed 1 night in May 2024

10/10 Excellent

Xin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent location surrounded by many good restaurants, the hotel shuttle bus service to airport is also great and convenient!
Stayed 1 night in May 2024

6/10 Okay

Hanh

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Plenty restaurants in the area, complimentary shuttle to the airport , friendly staffs The toilet was not clean, there was hair on the floor in the bathroom There was someone smoking cannabis inside the room on the same floor and stinks the whole floor and lobby. Saw a few other guests wearing N95 masks in the elevator and said they smelt the strong cannabis too. Informed the staffs and they said the hotel was fully booked and couldn’t give us a different room on different floor and that’s it.
Stayed 1 night in May 2024

8/10 Good

Valdi

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great little spot. Used the free shuttle from the airport that really made it convenient and easy. Staff was absolutely lovely and kind, didn’t have any issues. Only problem was there no hand soap and the sheets felt kind of worn. Definitely a decent place to stay, in a great area, close to lots of dining and shops, short walk to the bus stops and trains
Stayed 3 nights in Apr 2024

4/10 Poor

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
The light bulbs in the bathroom were burnt out. The tap was leaking. The airport shuttle bus left at 11:24 instead of 11:30 without checking if anyone else was still waiting in the lobby. The front desk staff had to call the driver back.
Stayed 3 nights in May 2024

6/10 Okay

Pranay

Liked: Cleanliness, staff & service
Ok
Stayed 2 nights in Apr 2024

10/10 Excellent

SIU HA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very good.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with great service!
Stayed 3 nights in May 2024

8/10 Good

Marilyn

Liked: Property conditions & facilities
Very good staff. Clean and quiet. Many restaurants nearby. Not so good - no place to get coffee in the afternoon. I was told that the 0330 shuttle was full. Fortunately i took it anyway and i was the only person on it. Shower floor is extremely and unsafely slippery. Needs gripping strips. All in all very good though.
Stayed 1 night in May 2024

10/10 Excellent

Morna-June

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised that breakfast was not included. I did have a dinner in the hotel's restaurant, but I was rather disappointed in the meal.
Stayed 1 night in May 2024

8/10 Good

Jahn, Urbandale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine but I didn’t think it was worth $200/night. There was nothing special and the room was pretty standard. The bed was comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and helpful
Stayed 1 night in May 2024

8/10 Good

Jennifer

Travelled with group
Liked: Amenities, property conditions & facilities
We waited an hour for shuttle service from the airport. Shuttle in the morning was booked for when we needed it as it fills fast so we ended up taking an Uber instead. Not too much of an issue as it is close to the Airport.
Stayed 1 night in May 2024

10/10 Excellent

Curtis, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2024

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. A lot of eating places; a shopping mall in the back of hotel and a lot of restaurants within 3 minutes of walk. Especially if you like Chinese foods including the golden arch McDonald,
Stayed 2 nights in May 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Comfortable room...great staff. Airport shuttle was super convenient!
Stayed 1 night in May 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
best value for your money
Stayed 1 night in May 2024

6/10 Okay

Chris

New management, not flexible with their service compared to the previous management.
Stayed 2 nights in May 2024

8/10 Good

James

Travelled with family
Close to shopping Room is dated
Stayed 1 night in May 2024

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

archibald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Reasonable price
Stayed 2 nights in May 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!!
Stayed 1 night in May 2024

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, impressive lobby for a smaller hotel, easy parking, good Asian restaurants near by.
Stayed 1 night in May 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service
Our room window was left open and we had mosquitoes and a big spider in the room. Otherwise pleasant stay. Convenient airport stay
Stayed 1 night in May 2024

6/10 Okay

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not what I expected but better .
Stayed 1 night in May 2024

8/10 Good

Mary

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Reiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The train station is 5 min walk, so it’s easy access to downtown area too. So many Asian food options around.
Stayed 1 night in May 2024

10/10 Excellent

Bernice, Nanaimo

Liked: Cleanliness, staff & service, property conditions & facilities
After 19 hours of air travel, it was wonderful to be picked up at the airport at midnight. The hotel has an amazing bed, great shower and is very clean. It is within walking distance of the sky train and free airport shuttle. Highly recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shuttle bus service
Stayed 1 night in May 2024

8/10 Good

Gabie

Travelled with family
Liked: Cleanliness
Very convenient location
Stayed 2 nights in May 2024

6/10 Okay

Rita

Travelled with group
Liked: Staff & service
The bathroom needs to be updated, especially the toilet seat is a wrong size for the toilet bowl. Bathroom had hairs on the floor.
Stayed 5 nights in Apr 2024

10/10 Excellent

sonia alexandra

Business traveller
Liked: Cleanliness, staff & service, amenities
good location if you need to be in the Richmond area near the mall; a bit of of a walk but overall very good
Stayed 2 nights in Apr 2024

10/10 Excellent

Lucus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is the big gap under door was annoying regarding sound and light.
Stayed 1 night in May 2024

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean , well-lighted, quiet, cheerfully helpful staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect
Stayed 1 night in Apr 2024

10/10 Excellent

LAI FAN

Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 2 nights in Apr 2024

6/10 Okay

Danae Kortmann

Travelled with family
Liked: Staff & service
Even though the room was suppose to be non-smoking it smelled of old smoke
Stayed 1 night in Apr 2024

2/10 Terrible

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had scheduled construction at 1am we didn’t get to sleep until 2:30am. I’d like my money back
Stayed 1 night in Apr 2024

10/10 Excellent

Mc John Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good place
Stayed 2 nights in Apr 2024

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024

2/10 Terrible

Maria, San Jose

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is just terrible! Not at all how it was advertised on the website. The hotel is very old and dated. The lobby chairs are filthy. The hallways are dark and spooky. The only good thing about this hotel is the shuttle to the airport. But I'm pretty certain I'm never going back to this hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Brenda, Oliver

Liked: Cleanliness
Stayed 1 night in May 2024