Nightclub

Reviews of Hotel at the Waldorf

2 out of 5
Hotel at the Waldorf
1489 Hastings St E, Vancouver, BC

Reviews

6.8
Rating 10 - Excellent. 234 out of 1001 reviews" "
Rating 8 - Good. 284 out of 1001 reviews" "
Rating 6 - Okay. 204 out of 1001 reviews" "
Rating 4 - Poor. 148 out of 1001 reviews" "
Rating 2 - Terrible. 131 out of 1001 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Digant

Business traveller
Disliked: Amenities, property conditions & facilities
Furniture and interior of the room is very old
Stayed 1 night in May 2024

6/10 Okay

Christopher, Auburn

Travelled with family
Liked: Cleanliness, staff & service
Staff tried very hard to be helpful. Bar (in house) noisy till 2am
Stayed 1 night in May 2024

8/10 Good

Dusti, Gatesville

Liked: Cleanliness, staff & service
The staff is very friendly. There is no lift, but the desk attendant carried my bag up for me. He warned me of the noise from the Tiki Bar, but it wasn't so bad. It didn't keep me up. This place is dated, but they work hard to make the best of what it is.
Stayed 1 night in May 2024

8/10 Good

Bernie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is dark , not enough light.
Stayed 1 night in May 2024

6/10 Okay

Darian

Liked: Staff & service
Disliked: Amenities
I stayed fully knowing what the Waldorf is and was. It's an old hotel with lots of character and it's relatively inexpensive and close to all the groovy stuff East Van has to offer. Over the years there has been a couple good restaurants in the building. Now its Howe Sound Brewing and it's really mediocre, and not very clean. Over all the stay was meh. But it was also under $200/night.
Stayed 1 night in May 2024

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Commercial Drive, SkyTrain and downtown.
Stayed 2 nights in May 2024
Response from Bhavik Wadhawan on 10 May,2024
We're glad to hear that our hotel's location near Commercial Drive, the SkyTrain, and downtown was convenient for you. We strive to provide our guests with a convenient and accessible location to explore the city. Should you choose to stay with us again in the future, we hope to provide you with an even better experience overall. Thank you for sharing your positive feedback!

4/10 Poor

shaoann, Las Vegas

Travelled with family
Disliked: Amenities
The building common areas (stairs, hall way), as well as the guest rooms, were not dirty and smelly. No hot water heating appliance, and no microwave in rooms.
Stayed 1 night in May 2024
Response from Mia on 9 May,2024
Thank you for bringing your concerns to our attention. We appreciate your feedback and apologize for any inconvenience you experienced.We take all guest feedback seriously and will review our amenities offerings to ensure a more comfortable stay for all our guests.If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Mia Supervisor

6/10 Okay

Amanda

Travelled with partner
Liked: Staff & service
The gentleman who checked us in late night was extremely accomodating and kind
Stayed 1 night in May 2024
Response from Mia on 9 May,2024
Thank you for your feedback. We greatly value our team's commitment to exceptional service, especially during late-night check-ins. We're glad to hear about your positive experience.Mia Supervisor

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mia on 9 May,2024
Thank you for choosing to stay with us. We appreciate your patronage and hope you had a pleasant experience.Best regards,Mia Supervisor

6/10 Okay

Alisha

Travelled with partner
Liked: Cleanliness, staff & service
Staff was phenomenal but it’s a rough area so extremely loud. Room was decently clean
Stayed 2 nights in May 2024
Response from Mia on 9 May,2024
Thank you for your feedback. We appreciate your recognition of our exceptional staff. We apologize for any inconvenience caused by the noise in the area. We strive to maintain cleanliness standards and will continue to improve.Mia Supervisor

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again, well located
Stayed 1 night in Apr 2024
Response from Mia | Supervisor on 9 May,2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Sharlene

Liked: Staff & service
Stayed 1 night in May 2024
Response from Front desk on 9 May,2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Measha

Travelled with partner
Liked: Cleanliness, staff & service
Not the worse part of town but definitely not the best. The staff were nice, the restaurant had good food options and was not overly busy. We didn't have a shower curtain, which was odd and the coffee wasn't great. Bed was comfier than expected. Good spot for a quick visit to the mainland, if you're not fussy.
Stayed 1 night in May 2024
Response from Mia | Supervisor on 9 May,2024
Thank you for sharing your experience. We appreciate your feedback and will address the issues mentioned. We're glad you found the staff pleasant and enjoyed the food options. We'll work on improving the coffee quality and ensuring all amenities are provided consistently. We hope to welcome you back for another visit.

2/10 Terrible

Thammy Gel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At out first night it was fine. The Hotel staff in the morning is really nice and helpful but the male staff at night is kinda rude. He was plain when we were paying for the second night but when the music below us started to be very loud friday 11pm - we called the frontdesk to ask until what time it will be loud. FYI we understand it’s friday and party night. But the next question I asked him annoyed me and my partner, I asked him how come this was not mentioned to us when we booked the second night. The male staff is the one who asked us to come down and asked us to pay but he never mentioned to us that it’s loud every weekend because of the party. But he really insisted that he told us before asking us to pay. IT’S REALLY NOT A GOOD IDEA TO EXTEND OUR. STAY HERE.. VERY VERY LOUD AND THE TREMBLING OF THE BASS IS UNBELIEVABLE
Stayed 1 night in May 2024
Response from Front desk on 9 May,2024
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience caused by the noise disturbance and any misunderstanding during your interaction with our staff. Your comments are valuable to us, and we will address these concerns internally to ensure a more seamless experience for our guests in the future. Please don't hesitate to reach out if there's anything further we can assist you with.Warm regards,

2/10 Terrible

Selim

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room 104 shall never be used to accommodate people. The front desk warned us before about the music and the high noise due to that but the main problem was the noise coming from the road. The windows were like there is no window at all. All the vehicles and the people's sound were like they were also in the room.
Stayed 1 night in Apr 2024
Response from Bhavik Wadhawan on 10 May,2024
We sincerely apologize for the inconvenience you experienced during your stay in Room 104. Your feedback is invaluable to us, and we deeply regret that the noise disturbance from both the music and the road disrupted your comfort. Please rest assured that we take your comments seriously and will address the issues with the room's soundproofing to ensure a more peaceful environment for future guests. We appreciate your understanding and hope for the opportunity to welcome you back for a much-improved stay.

6/10 Okay

Gilles

Disliked: Staff & service, property conditions & facilities
It is what it is
Stayed 2 nights in Apr 2024
Response from Bhavik Wadhawan on 10 May,2024
We understand and respect your perspective. Should you ever decide to give us another chance in the future, we'll do everything possible to ensure a vastly improved experience. Thank you for sharing your feedback with us.

4/10 Poor

River

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
cockroaches and uncleaned drawers
Response from Bhavik Wadhawan on 10 May,2024
We're truly sorry to hear about the issues you encountered during your stay, particularly regarding the presence of cockroaches and uncleaned drawers in your room. This falls far below the standard of cleanliness we strive to maintain for our guests. Rest assured, we are taking immediate action to address these concerns and have implemented additional measures to ensure thorough cleaning and pest control in all our rooms. Your feedback is invaluable in helping us improve, and we sincerely apologize for any inconvenience caused. We hope to have the opportunity to regain your trust and welcome you back for a much more pleasant experience in the future.

10/10 Excellent

Vinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mia | Supervisor on 9 May,2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

George

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Mia | Supervisor on 9 May,2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

4/10 Poor

John

Travelled with family
This hotel only has rooms 1 floor above ground level and NO elevator, phone in the room did not work, had to ask for face towels. Not happy with my stay here
Stayed 1 night in Apr 2024
Response from Bhavik Wadhawan on 10 May,2024
We're deeply sorry to hear that your experience at our hotel fell short of your expectations. Your comfort and satisfaction are our top priorities, and we regret that we failed to meet them during your stay. We understand the importance of amenities such as working phones and readily available towels, and we apologize for any inconvenience caused by their absence. Please know that your feedback is being taken seriously, and we are actively working to address these issues to ensure a more enjoyable experience for all our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.

4/10 Poor

ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
the place was pretty dismal, the price was agreeable for vancouver, but you got exactly what you paid for. I worked in hotels and never seen a place so inflexible about check in times, and whoever designed the bathroom in my suite had either no intention of a person using it, or a twisted sense of humour. Stayed there in 2006 and was looking forward to coming back, but that was the last time
Stayed 1 night in Apr 2024
Response from Bhavik Wadhawan on 10 May,2024
We're truly sorry to hear about your disappointing experience during your recent stay with us. Your feedback is crucial to us, and we sincerely apologize for any inconvenience caused by our inflexible check-in times and the design of the bathroom in your suite. We understand the importance of providing a comfortable and accommodating environment for our guests, and it's disheartening to hear that we fell short of your expectations. Please know that we take your comments seriously and will use them to improve our services and facilities moving forward. We appreciate your past patronage and regret that we were unable to provide a more positive experience for you this time. If you ever reconsider staying with us again, we would welcome the opportunity to exceed your expectations and regain your trust.

2/10 Terrible

Qais

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I first entered the hotel, I felt that someone had urinated all over the hotel. Whatever it was a bad experience, and I don’t recommend this hotel to anyone.
Stayed 2 nights in Apr 2024
Response from Bhavik Wadhawan on 10 May,2024
We're deeply sorry to hear about your unpleasant experience upon entering our hotel. Maintaining a clean and welcoming environment is a top priority for us, and we sincerely apologize for any odor that may have detracted from your stay. Your feedback is incredibly important, and we take it seriously as we continually strive to improve our services. We understand your disappointment, and we regret that we were unable to meet your expectations on this occasion. We hope you'll reconsider in the future, and if given the opportunity, we would be grateful for the chance to provide you with a much more positive experience.

2/10 Terrible

Ojo

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is a mess
Stayed 1 night in Apr 2024
Response from Bhavik Wadhawan on 10 May,2024
We're truly sorry to hear that your experience at our hotel was less than satisfactory. Maintaining a clean and organized environment is a priority for us, and we apologize for any shortcomings in this regard during your stay. Your feedback is invaluable, and we will address the issues you've raised to ensure a more pleasant experience for our guests in the future. We hope you'll consider giving us another chance to exceed your expectations on your next visit.

4/10 Poor

Chase

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front desk on 10 May,2024
Thank you for sharing your rating with us. We appreciate your feedback and will strive to make improvements based on your experience.

2/10 Terrible

Megan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Ghetto of Vancouver! We went in and booked out immediately. They let you know that they’re not responsible for the damage to your car which is not reassuring with all the broken glass in the parking lot. People in that area give you an immense feeling of insecurity, you don’t want to be there, especially at night. Around the place there’s graffiti everywhere, trash everywhere, the hotel is part of a bar and the only reassuring thing is the key lock on the front door of the building which seem totally necessary due to the outside surroundings but doesn’t put you completely at ease due to the emergency door that doesn’t even close of completely, you can see outside from the gap of the door. Would never recommend this place.
Stayed 1 night in Apr 2024
Response from Front desk on 10 May,2024
Thank you for sharing your experience with us. We apologize for the discomfort and inconvenience you encountered during your stay. Your feedback is valuable, and we will take it into account to improve our services and facilities.

10/10 Excellent

Gurjant

Stayed 2 nights in Apr 2024

4/10 Poor

Ashley

Stayed 1 night in Apr 2024
Response from Front desk on 10 May,2024
Thank you for sharing your rating with us. We appreciate your feedback and will strive to make improvements based on your experience.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mia | Supervisor on 9 May,2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

8/10 Good

George

Stayed 5 nights in Apr 2024
Response from Mia | Supervisor on 9 May,2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great while i was checking in and asking me not to leave anything in car because of the area, room clean quiet and gave me one with new bed and great showers
Stayed 1 night in Apr 2024
Response from Mia on 17 Apr,2024
Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. We appreciate your recognition of our staff's efforts and are glad you found your room comfortable and clean. We look forward to welcoming you back in the future!

8/10 Good

Nina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mia on 17 Apr,2024
Thanks for staying. We look forward to welcoming you back in the future!

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected. Great value.
Stayed 2 nights in Apr 2024
Response from Mia on 17 Apr,2024
Thanks for staying. We look forward to welcoming you back soon!

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Apr 2024
Response from Mia on 17 Apr,2024
Thanks for staying. We look forward to welcoming you back in the future!

2/10 Terrible

Haider

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk on 12 Apr,2024
We're sorry to hear about your disappointment. We'll address your concerns promptly and strive to improve.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay very much. Amenities in the area are plentiful, a short walk to The Drive for a cornucopia of dining and shopping. Great staff!
Stayed 4 nights in Apr 2024
Response from Mia on 17 Apr,2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and appreciated our amenities and staff. We look forward to welcoming you back soon!

6/10 Okay

Jian

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Front desk on 10 Apr,2024
Thanks for staying.

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience, Did not know that Hasting St is known for homeless, extremely unsafe. The rooms are upstairs and the bar downstairs, Bad idea if you want to sleep and rest. The receiver was rude and was not polite in answering our questions. HORRIBLE !!!!!!!!!
Stayed 2 nights in Apr 2024
Response from Front desk on 12 Apr,2024
Thank you for bringing your experience to our attention. We're sorry to hear about your disappointment. We'll address your concerns promptly and strive to improve.

4/10 Poor

Jaden

Travelled with partner
Liked: Cleanliness, staff & service
The downsides of this hotel are out of their control mostly, and I can’t blame them for it as they do charge less than other hotels, but I paid extra specifically to get a room that wasn’t noise impacted. I was told over the phone that by upgrading I wouldn’t be able to hear the music at all, but it was so loud I could feel it in my bed, and needed earplugs to fall asleep. Other than that, there are very few plugs in the room, making it hard to charge electronics. A third criticism would be that the blinds are very translucent, and there was a streetlight directly outside our window. This could be solved by upgrading the blinds to block out the light, it was very hard to sleep between the noise and the light.
Stayed 1 night in Apr 2024
Response from Mia on 9 Apr,2024
Dear Jayden,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding noise disturbance, insufficient electrical outlets, and the translucency of the blinds have been duly noted. We understand the importance of a peaceful and comfortable environment for our guests and will work diligently to address these concerns. Your insights are invaluable to us as we strive to improve our services and facilities. Should your travels bring you back to our area, we would appreciate the opportunity to regain your trust and provide you with a more enjoyable experience.Warm regards,

4/10 Poor

Emily

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities
VERY loud. Would have appreciated being told in advance that the room we booked was directly above a nightclub and to expect our entire room to be vibrating until 2am. I get that there is a venue on the premise, but we were not informed of how close our room was and to expect that much noise. It was pretty insane. (And that is coming from someone who was JUST at a concert an hour before)
Stayed 1 night in Apr 2024
Response from Front desk on 9 Apr,2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise from the nightclub. We strive to provide our guests with a comfortable and enjoyable experience, and it seems that we fell short in this instance. Your comments will be taken into consideration as we continue to improve our communication and guest experience processes. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly.

2/10 Terrible

Ángel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were told by the front desk there wouldn't be a party tonight and when we came back with our luggage and kids ready to sleep, there was a lot of music and super loud bass after complaining and asking to be moved we were constantly told no and that it was a private party and they couldn't do anything and wouldn't refund us.
Stayed 1 night in Apr 2024
Response from Front desk on 9 Apr,2024
Dear Angel,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we take your feedback seriously and will address this issue with our team to prevent any recurrence in the future.Please feel free to reach out to us directly if you would like to discuss this matter further or if there is anything else we can do to assist you.Warm regards,

10/10 Excellent

Kadir

Stayed 2 nights in Mar 2024
Response from Mia | Supervisor on 9 May,2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

sarath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mia on 3 Apr,2024
Thank you for your review! We're delighted to hear that you had a positive experience with us. If you ever need anything else, don't hesitate to reach out.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The workers were very nice and the rooms were exceptionally clean
Stayed 4 nights in Mar 2024
Response from Front desk on 1 Apr,2024
Dear Erick,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with us. Our team works hard to ensure that every guest feels welcomed and comfortable during their stay, and we're delighted that our efforts made a positive impact on your visit.Your kind words about our staff and the cleanliness of our rooms mean a lot to us. We strive to maintain high standards of cleanliness and hospitality, and it's rewarding to know that we met your expectations.We'll be sure to share your feedback with our staff, as it serves as a great motivation for all of us to continue providing excellent service to our guests.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future!Warm regards,

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service
Excellent customer service.
Stayed 1 night in Mar 2024
Response from Front desk on 1 Apr,2024
Dear Juan,Thank you very much for your glowing review! We're thrilled to hear that you had such a positive experience with our customer service team. Providing excellent service is always our top priority, and it's incredibly rewarding to know that we hit the mark during your stay.We truly appreciate you taking the time to share your feedback, and we hope to have the pleasure of welcoming you back again soon.Warm regards,

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 1 night in Mar 2024
Response from Mia on 9 Apr,2024
Rochelle,Thank you for your kind words. We truly appreciate your acknowledgment of our staff's efforts. We are committed to maintaining high standards of service and ensuring that every interaction exceeds your expectations. If there's anything specific you'd like to commend or any areas where we can further improve, please feel free to let us know. Your feedback is invaluable to us.

8/10 Good

Zhiying

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front desk on 1 Apr,2024
Dear Zhiying,Thank you for taking the time to leave your review on Expedia. We're thrilled to hear that you had a positive experience with us! Your feedback is invaluable in helping us maintain and improve the quality of our services.If there's anything specific you enjoyed or any areas where you feel we could further enhance your experience, please don't hesitate to reach out. We're committed to ensuring that every guest's stay is memorable and comfortable.We look forward to welcoming you back in the future!Best regards,

6/10 Okay

Timothy

Travelled with group
Liked: Cleanliness, staff & service
The hotel rooms are above a restaurant (open late) and, worse, a tiki bar. When we arrived on Friday we were warned that our room was above the Tiki Bar, music would be loud, and we were given ear plugs by the front desk. Starting 10pm the live music started and it was very loud (the ear plugs would have done nothing). Starting 11pm it seemed a DJ took over and our entire room was heavily vibrating from the bass. I went down to the front desk about 11:20pm and said we must change rooms - there is no way we can sleep. The person was very nice and did switch us into a room that was not over the tiki bar so the noise was considerably diminished - although now we could hear the street noise through the single-pane windows. Luckily the street outside isn't too busy in this area so we were able to get some sleep. Saturday night there seemed to be no music at the Tiki Bar so we got an even better night's sleep. The people working the desk seemed very nice and helpful, but just be aware of possible noise issues if you stay here. If you are staying out late yourself and want a cheaper option for a place to crash, this seems like your spot.
Stayed 2 nights in Mar 2024
Response from Front desk on 30 Mar,2024
Dear Timothy,Thank you for taking the time to share your feedback with us. We appreciate your detailed review and are glad to hear that our staff was able to assist you promptly when you encountered noise issues during your stay.We apologize for any inconvenience caused by the noise from the Tiki Bar. While we strive to ensure all our guests have a comfortable stay, we understand that occasional disturbances may occur due to the proximity of our rooms to our lively on-site venues. Please know that we take your feedback seriously and will continue to explore ways to minimize noise for our guests in the future.We're delighted to hear that you found our staff to be helpful and accommodating, and that you were able to enjoy a better night's sleep in your new room. We appreciate your understanding and patience.As always, we do host events on Friday and Saturday nights, and occasionally on Thursday and Sunday evenings as well. We understand that this may not suit everyone's preferences, and we thank you for bringing attention to this aspect of our hotel for the benefit of future guests.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Warm regards,

8/10 Good

Tyson

Stayed 1 night in Mar 2024
Response from Mia | Supervisor on 9 May,2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

4/10 Poor

Ishan

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t serve filtered water. They also don’t sell water bottles at the facility!
Stayed 1 night in Mar 2024
Response from Front desk on 30 Mar,2024
Dear Ishan,Thank you for sharing your feedback with us. We appreciate your time in expressing your concerns regarding the availability of filtered water during your recent stay with us.We regret to hear that our current offerings did not meet your expectations. While it's true that not all hotels sell bottled water, we understand the importance of providing convenient hydration options for our guests. Please accept our sincerest apologies for any inconvenience you experienced in this regard.It's worth noting that Canada's tap water is indeed safe and drinkable, adhering to rigorous quality standards. However, we acknowledge that individual preferences may vary, and we will certainly take your feedback into consideration for future improvements.Should you choose to stay with us again, please don't hesitate to communicate any specific requests or preferences you may have. We strive to ensure that every guest enjoys a comfortable and satisfactory experience.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendly, helpful staff. Older building has been updated with modern HVAC, solid WiFi, fridge & coffeemaker in-room. Clean and comfortable. Window opens! Nice restaurant/bar adjacent to lobby. Grocery store across the street. Taxi at the push of a button and a bus stop out front.
Stayed 1 night in Mar 2024
Response from Front desk on 29 Mar,2024
Thank you so much, William, for taking the time to share your experience with us! We're thrilled to hear that you loved our friendly and helpful staff, as well as our modern amenities like the HVAC, WiFi, and in-room appliances. It's wonderful to know that you found your room clean and comfortable, and that you appreciated the option to open the window for some fresh air. We're also glad you enjoyed our adjacent restaurant/bar and the convenience of having a grocery store nearby, along with easy access to transportation. We look forward to welcoming you back on your next visit!