2/10 Terrible
Angela
Travelled with partner
1 Jun,2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I choose this location because I wanted to surprise my fiancé on his birthday since he has never being in San Diego I look at the pic of the room that I choose which it was more expensive for the city view I arrive @2am so I just when to bed next morning instead of surprising my fiancé it was a surprise for me my suit didn’t have a city view I was on the lowest floor and the view was facing a dirty parking area. I call the from desk and they basically refuse to help one of the clerks say understand that if we put you in a higher room it will be the same view. (Mind blowing) I say I just want a better view because I literally only choose this hotel because the view of the city so it was a big deal to me. They told me they didn’t rooms available but if something came up they will let me know. Cómo to find out my friend check a day later and they did have a better view. I was extremely upset. Also they call me about 10 times asking for ny card info when I gave them when I check in. The las night I was leaving at 4am I received a message than we could move to. Room for our last night. 😡 It was a very disappointed experience and I will rate on Google as well why people need to may more for something that is not close to what it shows.
Angela
Stayed 3 nights in May 2024