Property grounds

Reviews of Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel


Reviews

8.0

Very good

Rating 10 - Excellent. 561 out of 1310 reviews" "
Rating 8 - Good. 409 out of 1310 reviews" "
Rating 6 - Okay. 180 out of 1310 reviews" "
Rating 4 - Poor. 87 out of 1310 reviews" "
Rating 2 - Terrible. 73 out of 1310 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024

2/10 Terrible

DONIEL

Disliked: Property conditions & facilities
Just view the pictures. This hotel was a nightmare, do not stay here. Read the reviews.
Stayed 2 nights in Mar 2024
Response from Hawthorn Suites LBV on 26 Mar,2024
Your review is extremely valuable to us as it helps us improve. We will be addressing and reviewing your concerns with our management team. Regards,

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service! Wonderful place to stay. Good breakfast too!
Stayed 4 nights in Mar 2024
Response from Hawthorn Suites LBV Management on 26 Mar,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sheyla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Hawthorn Suites LBV Management on 15 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dawn Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel had a nice hot breakfast and Ira was a great hostess. It was close to the parks.
Stayed 3 nights in Mar 2024
Response from Hawthorn Suites LBV Management on 15 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alexis

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Todo fue fabuloso muy tranquilo ,familiar Exclusivo un ambiente agradable y maria nos atendio super fabuloso muy atenta y amable
Stayed 3 nights in Feb 2024
Response from Hawthorn Suites LBV Managment on 10 Mar,2024
buenos dias. muchas gracias por visitarnos. les esperamos pronto.fue un placer atenderles. Maria

6/10 Okay

Janie

Travelled with family
Disliked: Property conditions & facilities
The cabinet in the bathroom is falling apart and would be in my garbage if it was up to me. I was very surprised to see how dilapidated it is.
Stayed 2 nights in Mar 2024
Response from Hawthorn Suites LBV Managment on 10 Mar,2024
THANKS FOR COMING

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Older property. The pull out couch needs to be replaced Very nice people. Clean. We would stay there again
Stayed 7 nights in Feb 2024
Response from Hawthorn Suites LBV Managment on 10 Mar,2024
THANKS FOR COMING

6/10 Okay

Brian

Travelled with partner
Disliked: Property conditions & facilities
It was very “tired” especially the breakfast area. The breakfast was minimal and not very good so we only used it once in 2 weeks so obviously cost us more. The bed was so comfortable and the rooms good but “tired”. Would have been good if it had a restaurant
Stayed 14 nights in Feb 2024
Response from Hawthorn Suites LBV Managment on 10 Mar,2024
THANKS FOR COMING

10/10 Excellent

KEVIN

Liked: Cleanliness, amenities
Property is a good location
Stayed 1 night in Feb 2024
Response from Hawthorn Suites LBV Managment on 10 Mar,2024
THANKS FOR COMING

8/10 Good

George

Liked: Cleanliness, amenities, property conditions & facilities
Good property
Stayed 2 nights in Feb 2024
Response from Hawthorn Suites LBV Managment on 10 Mar,2024
THANKS FOR COMING

10/10 Excellent

Denny, Washington

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent.
Stayed 14 nights in Feb 2024
Response from Hawthorn Suites LBV Managment on 10 Mar,2024
THANKS FOR COMING

8/10 Good

Mark

Travelled with partner
No lauage carts available, happy hour beer was flat and shanky.
Stayed 1 night in Feb 2024
Response from Hawthorn Suites LBV Managment on 10 Mar,2024
THANKS FOR COMING

10/10 Excellent

Derek, Barceloneta

Travelled with family
Liked: Amenities, property conditions & facilities
Habitacion super espaciosa y conveniente para un viaje familiar. Buena localizacion, cerca de parques de disney, International drive y de lugares para comer o ir de compras. El unico punto bajo es que el desayuno no es muy variado.
Stayed 3 nights in Nov 2023
Response from Hawthorn Suites LBV Managment on 10 Mar,2024
Buenos dias.Muchas gracias los esperamos pronto.

4/10 Poor

Armando

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
This property needs to be refurbished. Key-in entry's are wworn out, furniture is very worn-out especially in the dinning area, TV's are too small and the cable kept going out.
Stayed 5 nights in Feb 2024
Response from Hawthorn Suites LBV Managment on 10 Mar,2024
THANKS FOR COMING

8/10 Good

Ishtiaq

Stayed 2 nights in Feb 2024
Response from Hawthorn Suites LBV Management on 26 Mar,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good location, near all the parks and restaurants. The hotel itself seems older and out of date. Very clean but the whole place smells very strongly of cleaning products, it’s overwhelming. Good breakfast. Overall would stay again.
Stayed 1 night in Feb 2024
Response from Hawthorn Suites LBV Managment on 17 Feb,2024
THANKS FOR VISITING US. WE ARE WAITING FOR YOU AGAIN,

10/10 Excellent

Denny, Washington

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is fantastic, specially Maria at the front desk.
Stayed 14 nights in Feb 2024
Response from Hawthorn Suites LBV Managment on 17 Feb,2024
THANKS FOR VISITING US. WE ARE WAITING FOR YOU AGAIN

6/10 Okay

Len

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hawthorn Suites LBV Managment on 17 Feb,2024
THANKS FOR VISITING US. WE ARE WAITING FOR YOU AGAIN,

8/10 Good

Belen A

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Hawthorn Suites LBV Managment on 17 Feb,2024
THANKS FOR VISITING US. WE ARE WAITING FOR YOU AGAIN,

8/10 Good

Michael, Oxford

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfy bed. A bit older but well maintained. Very friendly people.
Stayed 1 night in Feb 2024
Response from Hawthorn Suites LBV Management on 15 Feb,2024
Thank you for visiting. We hope to see you again soon.

8/10 Good

Bettyjo

Travelled with group
Liked: Cleanliness, amenities
Overall, it was a great stay! The staff was incredibly kind and helpful, and everything was clean and well kept. The furniture in the rooms is definitely due for an update. The pull-out couch in our room was struggling, but thankfully we didn't need to use it as a bed. It also would have been nice to have slightly newer televisions, at least ones that someone could airplay to. But overall, it was a wonderful stay, we're really glad we stayed there.
Stayed 7 nights in Jan 2024
Response from Hawthorn Suites LBV Managment on 14 Feb,2024
Thank you for preferring us, we hope you are next.

8/10 Good

Isaiah

Travelled with family and small children
Liked: Cleanliness
Great room very big and the bes was very comfortable
Stayed 3 nights in Feb 2024
Response from Hawthorn Suites LBV Managment on 14 Feb,2024
Thank you for preferring us, we hope you are next.

10/10 Excellent

Eduard

Travelled with partner
Liked: Cleanliness
Justused the place as a sleep over. Good enough for that. Price/quality great. Sleeper couch has had his best days. Should be replaced. Breakfast fine. Staff friendly.
Stayed 1 night in Feb 2024
Response from Hawthorn Suites LBV Managment on 14 Feb,2024
Thank you for preferring us, we hope you are next.

8/10 Good

Vivian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was great!
Stayed 7 nights in Jan 2024
Response from Hawthorn Suites LBV Management on 8 Feb,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anthony

Stayed 2 nights in Feb 2024
Response from Hawthorn Suites LBV Management on 27 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Second time coming to this Hotel. Love the complimentary breakfast and the rooms are perfect, almost feels like renting an apartment. Love the restaurants that are just a short walk away. Had an issue at check in, my reservation was not showing (I booked through an app) but the staff was able to resolve it. Highly recommend this hotel and will definitely book again in the future
Stayed 6 nights in Jan 2024
Response from Hawthorn Suites LBV Management on 8 Feb,2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Augusto, Palm City

Travelled with group
It was close to Disney Springs and parks. I did not like that the sofa, carpet and bathroom tub were old, dirty and rusty.
Stayed 1 night in Jan 2024
Response from Hawthorn Suites LBV Management on 8 Feb,2024
Thank you very much for staying with us, your feedback is extremely valuable to us as it helps us improve. We will be addressing and reviewing your concerns with our management team. Regards,

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
Ok old but ok
Stayed 3 nights in Jan 2024
Response from Hawthorn Suites LBV Managment on 1 Feb,2024
THANK YOU FOR YOUR VISIT.

10/10 Excellent

Marvie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay
Stayed 4 nights in Jan 2024
Response from Hawthorn Suites LBV Managment on 1 Feb,2024
THANK YOU FOR YOUR VISIT.

10/10 Excellent

Francois Ribeiro dos, henderson

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay for a couple. Heated swimming pool.
Stayed 5 nights in Jan 2024
Response from Hawthorn Suites LBV Management on 27 Jan,2024
Thank you for visiting. We see them again.

10/10 Excellent

Denny, Washington

Liked: Property conditions & facilities
Staff is excelent.
Stayed 2 nights in Jan 2024
Response from Hawthorn Suites LBV Management on 27 Jan,2024
Thank you for visiting. We see them again.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved this hotel staff were all super nice,breaakast was excellent nice selection every day
Stayed 4 nights in Jan 2024
Response from Hawthorn Suites LBV Management on 27 Jan,2024
Thank you for visiting. We see them again.

8/10 Good

KHRISTOFOR, Wexford

Liked: Cleanliness, property conditions & facilities
Friendly personnel. Convenient location. Spacy rooms with a bit of outdated furniture. Overall - very good!
Stayed 4 nights in Jan 2024
Response from Hawthorn Suites LBV Management on 27 Jan,2024
Thank you for visiting. We see them again.

4/10 Poor

Sharon R

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Breakfast was disappointing. Coffee was terrible. The fruit wasn't fresh. The oatmeal was the quick type and gone at 9 am. They only had white bread. Restocking didn't happen. The brown sugar and fruit bowl ran out. There was no coffee available except at breakfast. The furniture was old. Our couch was broken down and uncomfortable. The gym was the worst part! Only 2 of the 5 exercise machines worked, empty sanitizing wipe dispenser, and no water or towels. Everything looked dirty and the remote control to the tv had no batteries.
Stayed 5 nights in Jan 2024
Response from Hawthorn Suites LBV Management on 27 Jan,2024
Thank you for visiting. We see them again.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Hawthorn Suites LBV Management on 27 Jan,2024
Thank you for visiting. We see them again.

4/10 Poor

Heather

Travelled with family
Disliked: Amenities
The shower was broken there was hairs in my bed and on the counter in the bathroom.
Stayed 2 nights in Jan 2024
Response from Hawthorn Suites LBV Management on 27 Jan,2024
Thank you for visiting. We see them again.

8/10 Good

Sachin

Stayed 4 nights in Dec 2023
Response from Hawthorn Suites LBV Managment on 4 Feb,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jagraj

Travelled with family
Liked: Amenities
Stayed 7 nights in Jan 2024
Response from Hawthorn Suites LBV Management on 27 Jan,2024
Thank you for visiting. We see them again.

4/10 Poor

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I purchased this hotel stay because it said it included a free breakfast but the employees told me simce it was a private stay it wasn't included. They also misplaced the Card Registration form which means they lost the first one I signed.
Response from Hawthorn Suites LBV Management on 8 Jan,2024
Thank you very much for staying with us, your feedback is extremely valuable to us as it helps us improve. We will be addressing and reviewing your concerns with our management team. Regards,

8/10 Good

Pablo

Liked: Cleanliness
You should improve breakfast options.
Stayed 7 nights in Dec 2023
Response from Hawthorn Suites LBV Management on 27 Jan,2024
Thank you for visiting. We see them again.

2/10 Terrible

Wafa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The smell here in the halls, in the rooms, was disgusting and suffocating. I legit cancelled my reservation after day 2 and went to Marriott. The front desk lady was kind enough to help me get a refund. Also, there’s a kitchenette. We asked to take some salt and pepper and butter from breakfast (which is free) to use but they wouldn’t let us. They made us throw it away. They said you can’t eat in the rooms bc of bugs? How does that make sense
Stayed 5 nights in Dec 2023
Response from Hawthorn Suites LBV Management on 8 Jan,2024
Thank you very much for staying with us, your feedback is extremely valuable to us as it helps us improve. We will be addressing and reviewing your concerns with our management team. Regards,

6/10 Okay

Felix

Travelled with family
Overall the place isn’t that bad. The building itself needs a little bit more love and care. The whole 2nd floor smelled of someone cooking pot roast. The pressure from the shower head a bit weak. The seats in the dinning area were all scratched up. Breakfast was nothing spectacular. Had to go downstairs to get comp coffee bags myself but machine did work. But it was quiet. Close to many attractions. The beds were comfy. For the price it was just ok.
Stayed 2 nights in Dec 2023
Response from Hawthorn Suites LBV Management on 27 Jan,2024
Thank you for visiting. We see them again.

8/10 Good

Carla

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hawthorn Suites LBV Management on 27 Jan,2024
Thank you for visiting. We see them again.

4/10 Poor

Yésica

Travelled with family
Disliked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Hawthorn Suites LBV Management on 27 Jan,2024
Thank you for visiting. We see them again.

10/10 Excellent

Carolyn

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Hawthorn Suites LBV Management on 27 Jan,2024
Thank you for visiting. We see them again.

10/10 Excellent

Almir

Stayed 6 nights in Dec 2023
Response from Hawthorn Suites LBV Management on 27 Jan,2024
Thank you for visiting. We see them again.

8/10 Good

lina maria

Travelled with partner
Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hawthorn Suites LBV Management on 27 Jan,2024
Thank you for visiting. We see them again.

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, amenities
Stay at the hotel for a quick weekday getaway. The property was a good place for the family. I would recommend it to others. The breakfast was excellent and had a large variety of selections. The lobby was decorated for the holidays and it showed the crew members pride. thank you for a great stay!!!!
Stayed 2 nights in Dec 2023
Response from Hawthorn Suites LBV Management on 27 Jan,2024
ThanThank you for visiting. We see them again.k you for visiting. We see them again.

8/10 Good

Mei

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hawthorn Suites LBV Management on 27 Jan,2024
Thank you for visiting. We see them again.