Front of property

Reviews of Wharf Inn

2.5 out of 5
Wharf Inn
2601 Mason St, San Francisco, CA

Reviews

7.6

Good

Rating 10 - Excellent. 318 out of 1000 reviews" "
Rating 8 - Good. 344 out of 1000 reviews" "
Rating 6 - Okay. 187 out of 1000 reviews" "
Rating 4 - Poor. 82 out of 1000 reviews" "
Rating 2 - Terrible. 69 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Travelled with family
Disliked: Staff & service, property conditions & facilities
Area was excellent- close to a lot of things to do and see. Also close to hop on hop off bus, public transportation and city transit. We stayed in penthouse and was not aware it was on the 4th floor and elevator only goes to 3rd floor. We had to climb a flight of stairs with our luggage. Not handicap accessible. Parking was a problem- told on 3rd day that we have assigned parking and was never told until call to our room at 9:30pm asking us to move. Little did we know that penthouse had its own parking spot by door. Had to notify staff that someone was in our spot and had to wait for them to move. A lot of double parking. Inconvenience. Furniture needs updating, tables had drink cup rings stained, stains and tears on sofa, chairs were loose/unstable. A lot of missed matched furniture throughout. Bathroom had a strange set up - walk in shower and a separate bathtub with shower head, counters and toilet is low. Curtains/ shear were either discolored or torn. Unit and building hallways all need an update for the amount they charge. Unit offered a lot of open space and they did have a game board to keep busy.
Stayed 4 nights in May 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and within walking distance to all pier’s including Fisherman’s Wharf.
Stayed 2 nights in May 2024
Response from jazz gill on 25 May,2024
Thank you for your positive review! We're thrilled to hear that you found our rooms clean and enjoyed our convenient location near the piers, including Fisherman's Wharf. We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Ronda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. We were leaving for our cruise and this was the perfect location. Close to the pier and all it has to offer.
Stayed 1 night in May 2024
Response from jazz gill on 24 May,2024
Thank you for choosing to stay with us! We're delighted to hear that our hotel was the perfect location for your cruise departure, providing you with convenience and ease for your journey. It's great to know that you enjoyed our proximity to the pier and the surrounding amenities. We hope you had an incredible time on your cruise!If your travels ever bring you back to the area, we'd be honored to host you again at our hotel. Safe travels and warm regards from all of us here at The Wharf Inn

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gated hotel, right outside pier 39, it's perfect! There is a tour bus stop right ours the gate so any safety concerns I had about the San Francisco area washed away. It's clean and the staff is really nice, too
Stayed 2 nights in May 2024
Response from jazz gill on 22 May,2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our location to be perfect for your needs, especially being right outside Pier 39. It's fantastic to know that our proximity to the tour bus stop eased any safety concerns you may have had about exploring San Francisco.We're delighted that you found our hotel clean and that our staff provided you with excellent service. Ensuring our guests feel comfortable and well taken care of is our top priority, so your kind words mean a lot to us.We hope to have the pleasure of welcoming you back to our hotel again soon!

8/10 Good

Rod

Travelled with family and small children
Liked: Staff & service
Its all about the location.Walk to pier 39
Stayed 1 night in May 2024
Response from jazz gill on 21 May,2024
Thank you for taking the time to share your thoughts about your recent stay at the Wharf Inn. We value your feedback and are grateful for the chance to have hosted you as our guest. We look forward to welcoming you back during your future visits to San Francisco.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was average but the location is the best we spent 4 days and out of the 4 days we drove the day we came in and the day we left we were able to walk to everything we wanted to see amazing and saved us alot of parking fees and our car was safe
Stayed 2 nights in May 2024
Response from jazz gill on 20 May,2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed our hotel's convenient location during your stay in San Francisco. It's wonderful to know that being centrally located allowed you to explore the city easily and save on parking fees. We appreciate your insights and hope to welcome you back for another enjoyable stay in the future

4/10 Poor

Kim

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from jazz gill on 21 May,2024
Thank you for sharing your feedback. We're sorry to hear about your experience. Your concerns are important to us, and we're addressing them to improve our service. We hope for another chance to provide you with a better experience in the future

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Good area. Great transportation near
Stayed 6 nights in May 2024
Response from jazz gill on 20 May,2024
Thank you for your review! We're glad to hear that you found our hotel's location convenient and appreciated the transportation options nearby. We look forward to welcoming you back soon

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were very friendly and helpful. It was clean and comfortable with all the essentials. Excellent location and free parking!!!
Stayed 2 nights in May 2024
Response from Jazz Gill on 14 May,2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay with us. Our team takes great pride in providing friendly and helpful service to our guests, and it's wonderful to hear that you found our staff to be just that.We're also delighted that you found your accommodations clean, comfortable, and equipped with all the essentials you needed for a pleasant stay. And we couldn't agree more about our excellent location and the convenience of our complimentary parking – we're glad you found them to be such valuable perks!We hope to have the pleasure of welcoming you back for another enjoyable stay in the future

10/10 Excellent

Mark A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The included free parking in that area of the city is a huge plus. There was nothing I did not like about the place. Nothing fancy, but I don't need or want to pay for fancy. Plus a superb location. The hotel is an easy walk from many places in the city, and other transportation is readily available. I would definitely stay there again.
Stayed 1 night in May 2024
Response from jazz gill on 10 May,2024
We're thrilled to hear that you enjoyed your stay with us! It's wonderful to know that you found our complimentary parking convenient and appreciated our central location. Providing a comfortable and accessible experience for our guests is always our top priority. We look forward to welcoming you back on your next visit to the city!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location , secure parking and facility
Stayed 2 nights in May 2024
Response from jazz gill on 10 May,2024
Thank you for your positive feedback! We're delighted that you found our location convenient and appreciated our secure parking and facilities. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is good and convenient
Stayed 1 night in Apr 2024
Response from jazz gill on 10 May,2024
Thank you for your positive feedback! We're glad to hear that you found our place to be good and convenient. We hope to welcome you back again in the future.

4/10 Poor

Daniel

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Don’t expect much. The price is right.
Stayed 4 nights in Mar 2024
Response from JAZZ GILL on 9 May,2024
Thank you for sharing your feedback. We're sorry to hear about your experience. Your concerns are important to us, and we're addressing them to improve our service. We hope for another chance to provide you with a better experience in the future

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked a lot and the Wharf Inn was so convenient for walking!
Stayed 3 nights in May 2024
Response from JAZZ GILL on 9 May,2024
Thank you for taking the time to share your experience! We're thrilled to hear that our location was convenient for your explorations around the area. We strive to provide our guests with easy access to all that the city has to offer, and we're delighted that you found our proximity to attractions beneficial. We hope to welcome you back to The Wharf Inn for another wonderful stay in the future

8/10 Good

Daniel Enrique

Stayed 2 nights in Apr 2024
Response from jazz gill on 21 May,2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easily accessible, clean, and secure. Front desk staff were very friendly. Room was great with comfortable beds and lots of towels. Only gripe was that I could hear neighboring guests easily through the walls and above. The lack of a bathtub was a bit of a minor gripe but the shower pressure was great and the water temperature was beautiful
Stayed 2 nights in Apr 2024
Response from jazz gill on 2 May,2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our property easily accessible, clean, and secure.We're pleased to hear that our front desk staff made a positive impression on you with their friendliness. Your comfort is our priority, and we're glad to know that you found the room to be great, with comfortable beds and ample towels.We apologize for any inconvenience caused by noise disturbances from neighboring guests. We'll certainly look into ways to minimize this issue to ensure a more peaceful stay for our guests in the future.Regarding the lack of a bathtub, we appreciate your feedback. While we understand this preference, we're glad you found the shower pressure and water temperature to your liking.Thank you once again for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

10/10 Excellent

Sofia

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from jazz gill on 2 May,2024
Thank you for your perfect rating! We are delighted to hear that you had an excellent experience during your stay at our hotel. Your satisfaction is our utmost priority, and we are thrilled that we met your expectations. We look forward to welcoming you back for another outstanding stay in the future!

2/10 Terrible

janice de

Travelled with partner
Disliked: Cleanliness, staff & service
Good location but the property was disgusting. They gave us room 210 at first. It was missing jealousies from the window. There was no shower curtain, the toilet was running and it smelled of mold. We noved to room 302 and the wall in thw bathroom were disgusting. What looked liked noodles, built up grime and whos knows what next to the toilet. No need for thr black light because you kust knew how gross it was. Jealousies seem to be missing thoughout the property and cannot lock the windows. Felt uncomfortable when we left for the wvening to go out to eat. Checked out a day day early as soon as we woke up.
Stayed 2 nights in Apr 2024
Response from jazz gill on 25 Apr,2024
Thank you for sharing your feedback. We're sorry to hear about your experience. Your concerns are important to us, and we're addressing them to improve our service. We hope for another chance to provide you with a better experience in the future.

8/10 Good

richard

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from jazz gill on 25 Apr,2024
Thank you for your feedback! We're thrilled to hear that you loved your stay at our hotel. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable experience. We look forward to welcoming you back for another wonderful stay in the future

6/10 Okay

Paul

Travelled with partner
Disliked: Amenities, property conditions & facilities
The FLOOR in the unit was atrocious. It was hard to understand that the owner(s) would allow the room to be rented. Beyond that the inn needs some fresh paint and maintenance. Location and parking was optimal.
Response from jazz gill on 25 Apr,2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced due to the condition of the floor in your unit. Rest assured, we take your comments seriously and are working diligently to address this issue promptly. Additionally, we appreciate your input regarding the need for fresh paint and maintenance throughout the inn. We are committed to providing a comfortable and enjoyable experience for all our guests, and your feedback helps us identify areas for improvement. We're glad to hear that you found our location and parking to be optimal. We hope to have the opportunity to welcome you back for a much-improved stay in the future.

6/10 Okay

Tammy

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very convenient and close to all attractions. No outside view
Stayed 1 night in Apr 2024
Response from jazz gill on 20 Apr,2024
Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our hotel convenient and close to all the attractions.Regarding the outside view, we understand its importance in enhancing your stay. For future visits, we recommend our Balcony King rooms, which offer stunning views along with all the comforts of a stay with us. We're confident that this option will meet your expectations for a picturesque experience.Your feedback is invaluable to us as we strive to continually improve our services. We hope to have the pleasure of welcoming you back soon for another enjoyable stay in one of our Balcony King rooms!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jazz gill on 20 Apr,2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024
Response from jazz gill on 20 Apr,2024
Thank you for your feedback! We're thrilled to hear that you loved your stay at our hotel. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable experience. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Kiyahna

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Santa Cruz boardwalk. Staff are very nice and approachable.
Stayed 1 night in Apr 2024
Response from jazz gill on 20 Apr,2024
Thank you for sharing your experience with us! We're delighted to hear that you found our hotel very close to the Santa Cruz boardwalk, making it convenient for you to enjoy the attractions.We're also pleased to know that our staff left a positive impression on you. Providing friendly and approachable service is important to us, and we're glad that our team could enhance your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
loved it
Stayed 1 night in Apr 2024
Response from jazz gill on 17 Apr,2024
Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that you loved your experience with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.

10/10 Excellent

jewelee65

Stayed 1 night in Apr 2024
Response from jazz gill on 5 May,2024
Thank you for your perfect rating! We are delighted to hear that you had an excellent experience during your stay at our hotel. Your satisfaction is our utmost priority, and we are thrilled that we met your expectations. We look forward to welcoming you back for another outstanding stay in the future!

6/10 Okay

Mike

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bathrooms really need to be updated. The free parking with great. the staff was fantastic, location was great to be able to get around lots of dining options the rooms are a little musky overall the rooms really need to be done we're really outdated having a view would have been great instead of looking out at a brick wall
Stayed 2 nights in Apr 2024
Response from jazz gill on 15 Apr,2024
Thank you for taking the time to share your feedback with us. We truly appreciate your detailed review.We're delighted to hear that you appreciated our free parking and found our staff fantastic. Your kind words about our team mean a lot to us, and we're thrilled that our location provided convenient access to dining options.Regarding your comments about the rooms, we sincerely apologize for any inconvenience caused by their condition. Your feedback about the need for updates and addressing any muskiness is invaluable to us, and we'll be sure to prioritize these improvements to enhance the overall guest experience.We understand the importance of a pleasant view and regret that you were disappointed with the brick wall view. We'll certainly take your preference for a better view into consideration for future stays.Please know that your satisfaction is our top priority, and we're committed to continuously improving our facilities to ensure a comfortable and enjoyable stay for all our guests.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

4/10 Poor

Jennifer

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from jazz gill on 17 Apr,2024
Thank you for sharing your feedback. We're sorry to hear about your experience. Your concerns are important to us, and we're addressing them to improve our service. We hope for another chance to provide you with a better experience in the future.

10/10 Excellent

Randy, Santa Cruz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great value and free parking! In fact, the parking area is more secure than many other more expensive hotels in the Fisherman's Wharf area
Stayed 1 night in Apr 2024
Response from jazz gill on 14 Apr,2024
Thank you for taking the time to share your feedback! We're thrilled to hear that you found great value in your stay with us and that you appreciated our complimentary parking. It's wonderful to know that you felt our parking area was secure, especially compared to other hotels in the Fisherman's Wharf area. We strive to provide a safe and convenient experience for all our guests, and we're delighted that we met your expectations. We hope to welcome you back again soon for another enjoyable stay!

8/10 Good

Kate, Redondo Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here with two kids. We felt safe with the covered parking. Very convenient walkability to Pier 39, Fisherman’s Wharf, cable cars, etc. Staff was very friendly. Area can be a little noisy at night.
Stayed 1 night in Apr 2024
Response from Jay on 9 Apr,2024
Kate, thank you for staying with us and taking the time to leave us a nice review. We appreciate the support. Our location, safety, and parking are some things that our guests love most about the property and glad to hear you did as well. Please visit us the next time you're in San Francisco!

8/10 Good

Wilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed at the penthouse for 3 days. It was very large and spacious. There is no elevator to the 4th floor so if you stay in the penthouse you will have to take the elevator to 3 and walk up the rest of the way. The location was great and included parking was very good and safe. The staff was very friendly and nice. The property itself needs a little TLC. You can tell they try but its obvious that nearly everything is outdated. Overall we had a good stay and were able to walk everywhere.
Stayed 4 nights in Mar 2024
Response from Jay on 9 Apr,2024
Wilbert, thank you so much for staying with us and for taking the time to leave us a review. Our penthouse unit, is the best one in the house. It was built after the original property was constructed, and unfortunately it requires a set of stairs to be accessed (we think its worth it for what it offers) We hope you found the unit to be clean and comfy and you got a chance to take in the gorgeous views from the wrap around deck. We have prioritized updating the guest rooms before the rest of the property. The pandemic has been a big hurdle in our goal of modernizing the property. Nonetheless we intend to be able to provide a more modernized experience in the future. Please visit us again the next time you're in San Francisco.

6/10 Okay

david

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is a 2 star property, so don't expect all the extras. The rooms need some updating and the walls are a little thin. It's walking distance to Pier 39 and 33 for Alcatraz. There are bus stops nearby so it's easy to get around town. The staff was very nice and helpful.
Stayed 2 nights in Apr 2024
Response from jazz gill on 8 Apr,2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your honest review and are glad to hear that you found our location convenient and our staff helpful. We apologize for any inconvenience caused by the condition of our rooms and the thin walls. Your comments are valuable to us, and we will take them into consideration as we work on improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

6/10 Okay

Kristin

Travelled with family
Liked: Cleanliness, staff & service
The staff was great. The room was decently clean. I appreciated the gated parking and security to get up to the rooms.
Stayed 1 night in Apr 2024
Response from jazz gill on 8 Apr,2024
Thank you for choosing to stay with us and for sharing your experience. We're delighted to hear that you found our staff great and that you appreciated the cleanliness of your room. It's wonderful to know that our gated parking and security measures added to your peace of mind during your stay. Your feedback means a lot to us, and we hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to park safely and walking distance to all piers!
Stayed 1 night in Apr 2024
Response from Jay on 7 Apr,2024
Danielle, thank you for staying with us and taking the time to leave us a nice review. We are glad to hear you enjoyed the property's location, it's the best when you can walk and enjoy the fresh bay breeze, get good bites and take in the sights and sounds. Our secure and gated FREE parking is another reason our guests love the value they get from the Wharf Inn. Take care and we hope to see you the next time you're in San Francisco.

6/10 Okay

Justin, Naches

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is definitely on the cheap side as far as conditioning. But great spot close to attractions food and area
Stayed 3 nights in Apr 2024
Response from Jay on 7 Apr,2024
Hi Justin,Thank you for staying with us and taking the time to leave us a review. SF climate usually always stays on the cooler side, temperatures that range from Fahrenheit 50 to Fahrenheit 68, thus the reason the property does not have A/C in the rooms. Of course the building does have heat, and plenty of fans for air circulation. We are glad to hear you enjoyed the location and got some good bites in the area, a big must for a vacation.

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wharf in is very convenient to stay by Fishermans wharf it could use a little upgrading, but they’re working on it but to stay for a couple of nights and not pay for parking that was the benefit The staff was very nice and accommodating
Stayed 2 nights in Apr 2024
Response from Jay on 7 Apr,2024
Robert, thank you for staying with us and taking the time to leave us a review. It's the best to be able to safely park your car in gated lot, for FREE and be able to walk around and enjoy all that the wharf has to offer. We have refreshed our guest rooms and will continue to modernize the property to deliver an even better experience in the future. The pandemic slowed our pace and we're managing accordingly, again thank you for your support.

10/10 Excellent

John Odoom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from Jay on 7 Apr,2024
John, thank you for staying with us and taking the time to leave us a 5 star review. We appreciate the support and hope to see you the next time you're in San Francisco.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staff was helpful. Parking was easy and secure.
Stayed 3 nights in Mar 2024
Response from Jay on 7 Apr,2024
Brian, thank you for staying with us and taking the time to leave us a 5 star review. We appreciate the support, it goes a long way for us. Glad to hear you enjoyed the location, and the FREE secure parking. Hope to see you the next time you're in San Francisco.

10/10 Excellent

Angeline, New Westminster

Stayed 3 nights in Mar 2024
Response from jazz gill on 26 Apr,2024
Thank you for your feedback! We're thrilled to hear that you loved your stay at our hotel. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable experience. We look forward to welcoming you back for another wonderful stay in the future

10/10 Excellent

Izanami, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jay on 7 Apr,2024
Izanami, thank you for staying with us and taking the time to leave us a 5 star review. We appreciate the support and hope to see you the next time you're in San Francisco.

10/10 Excellent

Abegail

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great.
Stayed 2 nights in Mar 2024
Response from Jay on 7 Apr,2024
Abegail, thank you for staying with us and taking the time to leave us a 5 star review. We appreciate the support and hope to see you the next time you're in San Francisco.

10/10 Excellent

Alycia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and nice, clean room. It was walking distance to the Aquarium and Pier 39, as well as several other attractions. My only complaint was that it was pretty noisy at night, but otherwise a lovely stay.
Stayed 3 nights in Mar 2024
Response from jazz gill on 7 Apr,2024
Thank you for your review! We're thrilled to hear that you enjoyed our great location and found our rooms clean and comfortable. Being within walking distance to popular attractions like the Aquarium and Pier 39 is definitely a bonus! We apologize for any noise disturbances you experienced during your stay. We understand the importance of a peaceful night's rest and will take your feedback into consideration to ensure we minimize any potential disruptions in the future. Despite the noise, we're delighted that you had a lovely stay overall, and we hope to welcome you back for another enjoyable experience soon!

4/10 Poor

Pedro

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
There was a lot of noise on the upper level, on the ceiling there was a lot of noise even during late night, found cockroaches on the bed and the room was very very hot, so was a poor stay the only good thing was the location, very close to the wharf and the touristic areas.
Stayed 3 nights in Mar 2024
Response from jazz gill on 7 Apr,2024
We sincerely apologize for the inconvenience and disappointment you experienced during your stay with us. It's disheartening to hear about the noise disturbances, cleanliness issues, and discomfort you encountered. Please rest assured that we take these matters seriously and will address them immediately with our housekeeping and maintenance teams to ensure such incidents are not repeated in the future. We understand the importance of providing a comfortable and enjoyable stay for all our guests.We're glad to hear that you found our location convenient, being close to the wharf and tourist attractions. However, we regret that this positive aspect was overshadowed by the shortcomings you mentioned. We truly value your feedback as it helps us improve our services and facilities.We would like to extend our sincerest apologies once again and hope that you would consider giving us another chance to exceed your expectations on a future visit.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a. Friendly environment
Stayed 1 night in Mar 2024
Response from Jay on 7 Apr,2024
Raymond, thank you for staying with us and taking the time to leave us a 5 star review. We appreciate the support, it goes a long way for us. Casual and friendly is our style! We hope to see you the next time you're in San Francisco.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service
Location, as they say, is everything. The Wharf Inn is perfectly situated, convenient for walking and easy uber access. Although they are in the middle of some much need renovations, my room itself was updated and most importantly, clean. The staff were very friendly and helpful. I was solo traveling and would absolutely stay here again.
Stayed 3 nights in Mar 2024
Response from jazz gill on 7 Apr,2024
Thank you for your glowing review! We're thrilled to hear that you found our location at The Wharf Inn to be perfect for your needs, with convenient walking access and easy Uber availability. We appreciate your understanding as we undergo renovations to enhance our facilities. It's fantastic to know that your room was updated and clean, providing a comfortable stay for you. Our team takes great pride in delivering friendly and helpful service, and we're delighted that you experienced just that during your solo trip. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The beds were super comfortable. Water pressure was on point. 7/11 is across the street and Boudin bakery was down the block so our tummies were always full. This place was a hit!
Stayed 2 nights in Mar 2024
Response from jazz gill on 7 Apr,2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed our great location, comfortable beds, and excellent water pressure during your stay. It's wonderful to know that you found convenience in having a 7/11 across the street and Boudin bakery nearby to keep your tummies satisfied. We're delighted that your experience with us was a hit! Your feedback means a lot to us, and we can't wait to welcome you back for another enjoyable stay in the future. If there's anything specific you'd like us to consider for your next visit, please feel free to let us know. Safe travels, and thank you for choosing our hotel!

6/10 Okay

Sheree

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from jazz gill on 7 Apr,2024
Thank you for your rating and feedback. We strive to provide the best experience possible for our guests, and we apologize if we fell short of your expectations during your stay. Your feedback is valuable to us, and we will use it to identify areas for improvement to ensure a better experience for all our guests in the future.We hope to have the opportunity to welcome you back and exceed your expectations on your next visit. Thank you for choosing our hotel.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent and free parking in the city is always a huge plus. Only thing is if you get a room facing Mason, very noisy with people passing by, delivery trucks and busses.
Stayed 2 nights in Mar 2024
Response from Jay on 7 Apr,2024
Hi Kelly, thank you for staying with us and taking the time to leave us a nice review. We are glad to hear you enjoyed the property's location, it's the best when you can walk and enjoy the fresh bay breeze, get good bites and take in the sights and sounds. Our secure and gated FREE parking is another reason our guests love the value they get from the Wharf Inn. Take care and we hope to see you the next time you're in San Francisco.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Older hotel but very clean and greet location.
Stayed 2 nights in Mar 2024
Response from jazz gill on 7 Apr,2024
Thank you for sharing your thoughts with us! We're pleased to hear that you found our hotel to be very clean and appreciated its great location. While we may be an older establishment, we take pride in maintaining a high standard of cleanliness to ensure our guests have a comfortable stay. We understand the importance of location when choosing accommodations and are glad that our hotel's location met your needs. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even better, please let us know. Thank you for choosing our hotel!

6/10 Okay

Crystal Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel for its location which is amazing! The wifi is terrible, kicks you off or cant be found at all. The rooms along the main street have contant very loud noise 24 houra a day. With the 7-11 open 24 hours all construction trucks, garbage trucks etc. Stop there all thriughout the night and are very very loud! The windows have zero sound barrier.
Stayed 3 nights in Mar 2024
Response from jazz gill on 7 Apr,2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our hotel's amazing location. However, we sincerely apologize for the issues you encountered with our wifi and the noise disturbances from the street. Providing a comfortable and convenient stay for our guests is our top priority, and we regret that we fell short of your expectations in these areas.Please know that we take your comments seriously and will address them with our team to find solutions and improvements. We understand the importance of a good night's sleep and reliable internet access, and we'll do our best to rectify these issues promptly.