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The Donatello

3.5 star property
Travelers sip cocktails at the rooftop bar with city views, enjoy rejuvenating massages, and discover downtown shopping just steps from this Union Square retreat

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The Donatello near Union Square offers a true urban sanctuary. Guests can book aromatherapy or deep-tissue massages at the spa, enjoy meals at Zingari restaurant, connect with high-speed WiFi, and take in city panoramas from the rooftop terrace.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Bar

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 11 February 2026 to 1 May 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 65 per night (in/out privileges)
  • Housekeeping is available for an additional fee and varies based on length of stay and unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transport to and from this property
Parking height restrictions apply

Frequently asked questions

Is The Donatello pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Donatello?

Valet parking is available for USD 65 per night.

What time is check-in at The Donatello?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Donatello?

Checkout is at 10:00 AM.

Where is The Donatello located?

Located in Union Square, this hotel is within a 15-minute walk of Union Square, Moscone Convention Center and San Francisco Museum of Modern Art. Oracle Park and Pier 39 are also within 2 miles (3 km). Powell St & Post St Stop and Powell St & Geary Blvd Stop are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

9.6

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 724 out of 1001 reviews
Rating 8 - Good. 194 out of 1001 reviews
Rating 6 - Okay. 47 out of 1001 reviews
Rating 4 - Poor. 24 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Thera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and personal welcomes. Made me feel as if I had returned home.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying here. Staff is very nice and helpful. There's lots of restaurants around. Valet parking and very clean rooms. Highly recommend this hotel
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable room and great location!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Yechiel

Liked: Cleanliness, staff & service, amenities
Very helpful staff. Room was clean
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms. Staff was excellent.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Harry

Liked: Cleanliness, amenities, property conditions & facilities
Welcoming, clean, and nice rooms.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent staff.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
The nicest and accommodating staff. Have stayed here several times and continue coming back because of the excellent service.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Travlale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so great that we extended our stay by 2 nights.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Nyein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it, so clean .. im be coming back again
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very pleased with the hotels. The renovation is very clean and beautiful. The room is quiet, clean and has everything you need and even more. Thank you very much to the hotel management! The SPA is very small.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and restaurants. Friendly front desk staff.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Scott

Staff was incredibly helpful and pleasant. Nancy, the Donatello manager, was fantastic at resolving a reservation issue that we encountered.
Stayed 28 nights in Jun 2025
Verified

10/10 Excellent

Raluca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and really nice hotel, close to everything I needed.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great STAFF Lovely rooms walking distance to all the shopping.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Aiyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, the restaurant has delicious food!
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean, in a central location this is a great hotel!
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Bryan

Nice hotel, things were clean and the staff was friendly.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Location

Fantastic location rooms are gorgeous the staff is amazing and the rooftop is amazing
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Verna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay, Amenities , Services, People-friendly staff, more importantly!
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

andrzej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
high quality hotel with friendly staff and convenient location
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

KULWANT

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and amenities
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here many times and will continue. Friendly staff, clean, great location.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel centrally located near union square. Lots of great food options and transportation nearby.
Stayed 7 nights in May 2024
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the club lounge. Coffee and tea was available all day and until 10:30 pm. We would meet our friends there in the AM and plan our day. Some evenings they have a happy hour and that was nice too. The staff was wonderful, the place clean. Our only complaint was that they were having wifi problems so we were without it for a day or two. I would stay there again.
Stayed 4 nights in Aug 2025