The staff was amazing. Very helpful and accommodating. The listing was a little misleading about the “free airport shuttle” but it was still very affordable. The facility could use some updating to solidify that “luxury hotel” feel. The counters in the bathroom, chipped paint on the doors, etc. make the hotel seem worn down a little. Also, the beds were pretty hard. Everything else was great. The pools were accessible and clean. The dining options were adequate. The spa was AMAZING!!! And again, the staff was incredible!