2 outdoor pools, pool umbrellas, pool loungers

Reviews of Sawaddi Patong Resort & Spa by Tolani

4 out of 5
Sawaddi Patong Resort & Spa by Tolani
21 Sainamyen Road, Patong, Phuket

Reviews

8.2

Very good

Rating 10 - Excellent. 297 out of 856 reviews" "
Rating 8 - Good. 404 out of 856 reviews" "
Rating 6 - Okay. 94 out of 856 reviews" "
Rating 4 - Poor. 33 out of 856 reviews" "
Rating 2 - Terrible. 28 out of 856 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Donovan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay, wish I stayed longer
Stayed 2 nights in Feb 2024

4/10 Poor

HEI YAN

Stayed 2 nights in Dec 2023
Response from Nittima P. on 30 Dec,2023
Thank you for your review. We are sorry to hear that during you stay is inconvenience. We will take your comments into consideration as we strive to provide the best possible experience for our guests.We hope to have a chance to welcome you back again.

10/10 Excellent

joseph

Stayed 5 nights in Dec 2023
Response from Nittima P. on 24 Dec,2023
Thank you for your review. We are delighted to hear that you had a pleasant experience at Sawaddi Patong Resort and Spa by Tolani. We appreciate your kind words and hope to have you as a guest again soon.

10/10 Excellent

Jens

Stayed 6 nights in Sep 2023
Response from Nittima P. on 3 Oct,2023
Thank you for your review. We appreciate your kind words and hope to have you as a guest again soon.

10/10 Excellent

Yap

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the bed, though it is quite high. The hotel has a nice pool to relax and swim. Very convenient to travel from here. The high electric cable within the external of the resort is quite an eye sore, otherwise it is quiet and nice place to stay in.
Stayed 1 night in Sep 2023
Response from Nittima P. on 27 Sept,2023
Thank you for your review. We are delighted to hear that you had a pleasant experience at Sawaddi Patong Resort and Spa by Tolani. We appreciate your kind words and hope to have you as a guest again soon.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities
love this hotel.
Stayed 3 nights in Sep 2023
Response from Nittima P. on 27 Sept,2023
Thank you for your review. We are delighted to hear that you had a pleasant experience at Sawaddi Patong Resort and Spa by Tolani. We appreciate your kind words and hope to have you as a guest again soon.

10/10 Excellent

Eduardo

Stayed 4 nights in Aug 2023
Response from Nittima P. on 9 Sept,2023
Thank you for your review. We appreciate your kind words and hope to have you as a guest again soon.

10/10 Excellent

Fabio Paul

Stayed 5 nights in Aug 2023
Response from Nittima P. on 9 Sept,2023
Thank you for your review. We appreciate your kind words and hope to have you as a guest again soon.

6/10 Okay

LICAR

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Most thing in the property that we enjoy incur charges. For eg., bringing a beer from room to pool will be fined even though the beer can be from the room service.
Stayed 2 nights in Aug 2023
Response from Nittima P. on 9 Sept,2023
Thank you for your review. We are sorry to hear that during you stay is inconvenience. We will take your comments into consideration as we strive to provide the best possible experience for our guests.We hope to have a chance to welcome you back again.

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff in all areas of the hotel
Stayed 9 nights in Aug 2023
Response from Nittima P. on 15 Aug,2023
Thank you for your review. We are delighted to hear that you had a pleasant experience at Sawaddi Patong Resort and Spa by Tolani. We appreciate your kind words and hope to have you as a guest again soon.

10/10 Excellent

sherry

Travelled with family
Liked: Cleanliness, staff & service
It’s nice clean,safe , convenient and cheap.
Stayed 1 night in May 2023
Response from Nittima P. on 13 May,2023
Thank you for your review. We are delighted to hear that you had a pleasant experience at Sawaddi Patong Resort and Spa by Tolani. We appreciate your kind words and hope to have you as a guest again soon.

8/10 Good

Charmaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great but the king bed is extremely hard.
Stayed 4 nights in Apr 2023
Response from Nittima P. on 13 May,2023
Thank you for your review. We are sorry to hear that during you stay is inconvenience. We will take your comments into consideration as we strive to provide the best possible experience for our guests.We hope to have a chance to welcome you back again.

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located off the busy area. Food options and 7-11s in close proximity. Clean hotel and friendly staff. I would stay here again!
Stayed 4 nights in Feb 2023
Response from Nittima P. on 20 Mar,2023
Thank you for your review. We are delighted to hear that you had a pleasant experience at Sawaddi Patong Resort and Spa by Tolani. We appreciate your kind words and hope to have you as a guest again soon.

10/10 Excellent

tod, Indianola

Travelled with partner
Liked: Cleanliness, staff & service
Nice place. I would recommend to anyone
Stayed 4 nights in Feb 2023
Response from Nittima P. on 20 Mar,2023
Thank you for your review. We are delighted to hear that you had a pleasant experience at Sawaddi Patong Resort and Spa by Tolani. We appreciate your kind words and hope to have you as a guest again soon.

10/10 Excellent

tod, Indianola

Travelled with partner
Liked: Cleanliness, staff & service
The property is clean and staff is very kind and attentive!!!
Stayed 3 nights in Feb 2023
Response from Nittima P. on 20 Mar,2023
Thank you for your review. We are delighted to hear that you had a pleasant experience at Sawaddi Patong Resort and Spa by Tolani. We appreciate your kind words and hope to have you as a guest again soon.

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was amazing. Very helpful and accommodating. The listing was a little misleading about the “free airport shuttle” but it was still very affordable. The facility could use some updating to solidify that “luxury hotel” feel. The counters in the bathroom, chipped paint on the doors, etc. make the hotel seem worn down a little. Also, the beds were pretty hard. Everything else was great. The pools were accessible and clean. The dining options were adequate. The spa was AMAZING!!! And again, the staff was incredible!
Stayed 5 nights in Feb 2023
Response from Nittima P. on 20 Mar,2023
Thank you for your review. We are sorry to hear that during you stay is inconvenience. We will take your comments into consideration as we strive to provide the best possible experience for our guests.We hope to have a chance to welcome you back again.

8/10 Good

Jitlada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back to stay at this hotel again
Response from Nittima P. on 30 Jan,2023
Thank you for your positive comments. We trust you had a wonderful stay and we certainly look forward to your return when you next travel to Phuket.

8/10 Good

Marko

Liked: Cleanliness, staff & service, room comfort
Problem with the lock in room , took three days to get a new room
Stayed 15 nights in Dec 2022
Response from ์Nittima P. on 30 Jan,2023
Thank you for your time for giving us the review. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for taking the time to bring this to our attention.We hope that we would get a chance to make it up to you on your next stay in Phuket.

8/10 Good

Manu

Stayed 3 nights in Oct 2022
Response from Nittima P. on 14 Nov,2022
Thank you for sharing your lovely review of the Sawaddi Patong Resort and Spa by Tolani.And cannot wait to welcome you and your friends back here again

10/10 Excellent

iain Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continuing to improve the service with new and innovative ideas and activities throughout the day and evening. Management keen for you to enjoy your stay by knowing your name and making the effort to chat to you individually.
Stayed 12 nights in Sep 2022
Response from Nittima P. on 14 Nov,2022
Thank you for sharing your lovely review of the Sawaddi Patong Resort and Spa by Tolani.We are thrilled to hear that you had a nice stay with us. We cannot wait to welcome you and your friends back here again

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Liked this hotel, 15 minutes to beach on foot. Lots of restaurants around. Staff friendly even the manager came and asked me for comments. Pool good with a proper deep end for swimming. Breakfast okay. Room good.
Stayed 1 night in Sep 2022
Response from Nittima P. on 14 Nov,2022
Thank you for sharing your lovely review of the Sawaddi Patong Resort and Spa by Tolani.We are thrilled to hear that you had a happy to stay with us. Our team was delighted to learn that you are impressed with our resort, Swimming pool, staff and cannot wait to welcome you and your friends back here again

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for centre Patong
Good place about 15 mins walk from beach. Pool good and rooms good size. Provide beach bag as well nice touch. Pool good with table tennis table. Breakfast buffet good price but okay not brilliant. Lots of places to eat nearby. Staff very helpful
Stayed 2 nights in Sep 2022
Response from Nittima P. on 14 Nov,2022
Thank you for sharing your lovely review of the Sawaddi Patong Resort and Spa by Tolani.

4/10 Poor

Heinrich

Stayed 4 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Thai Holel
The place is as described. Even got a balcony, which was nice and very spacious room. This is a traditional Thai hotel more like 3.5 star, if not 4. The taps however don't work like everywhere else in the world; "righty tighty, lefty loosey" isn't the case and you have to do it the other way. They have an option to not get housekeeping daily and get 30 baht discount (which includes the water) for each day you don't use it. If you wanna avail this offer, do not take the water as it negates the offer. The food at the restaurant is average for the price.
Stayed 16 nights in Jul 2022

10/10 Excellent

Eduardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable clean and friendly staff. Well located near a 24 hour restaurant which is only one minute walking distance from the resort.
Stayed 2 nights in Jul 2022
Response from Nittima P. on 30 Aug,2022
Thank you very much for taking the time to share your experience with us. We are delighted to see that you enjoyed your time and appreciated being with our people.Take good care and we look forward to seeing you again soon

10/10 Excellent

Annette

Stayed 7 nights in May 2022
Response from Nittima P. on 11 Jun,2022
Thank you for choosing to stay with us. Hope you have a grate memories during stay here.

10/10 Excellent

joaquim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfull
Wonderfull! they really just make you feel like at home :) Special thanks to Miss Mao and Mr Chat ,very warm and dedicated :)
Stayed 7 nights in Jan 2022
Response from Nittima P. on 11 Jun,2022
Thank you for your review and loving feedback about your recent stay with us. I am happy to read you had an great time, please do not hesitate in reaching out to me in person for any future arrangements, I am very happy to assist.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jan 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with Sino Portuguese style. Close walking distance to everything, but far enough away from Bangla road and all the madness. My wife and I went to Cambodia for 3 days and they were kind enough to hold our luggage in a secured locked room, free of charge.The beach is a close 10min walk down the road but they also have two beautiful well maintained pools and poolside bar, which is a nice alternative to the busy beach.
Stayed 1 night in Feb 2020
Response from Vi on 9 Mar,2020
Dear Mark, Thank you for posting this great review about your stay. We are happy to know that you fully enjoyed our facilities and service. All staffs will continue to provide a comfortable environment and service each guest. We hope you have a very wonderful stay there and we may have the chance in the future to have you with us again. With Regards,

10/10 Excellent

Verified traveller

Stayed 10 nights in Feb 2020
Response from Vi on 27 Mar,2020
Dear Value Guest, Thank you very much for choosing stay with us and take a time for comment. We are delighted to know that your positive review and we certainly hope to have any opportunity to be of service and see you again. With Regards,

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Vi on 27 Mar,2020
Dear Harriet, Thank you very much for choosing stay with us and take a time for comment. We are delighted to know that your positive review and we certainly hope to have any opportunity to be of service and see you again. With Regards,

10/10 Excellent

Mandy, Toronto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was sooo kind to me and very accommodating too and even when I was sick they took care off me so I'm so grateful
Stayed 2 nights in Feb 2020
Response from Vi on 9 Mar,2020
Dear Mandy, Thank you for posting this great review about your visit. We are happy to know that you fully enjoyed our facilities and service. The Sawaddi Patong Resort all staffs will continue to provide a comfortable environment and service for each guest. We may have the opportunity in the future to have you with us again With Regards,

8/10 Good

DB, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great character, very friendly staff. Breakfast spread is excellent.
Stayed 9 nights in Feb 2020
Response from Vi on 4 Mar,2020
Dear DB, Thank you for your comments regarding your recently visit with us. We have passed on your nice comments to our staff, we are greatly appreciated. Hope you have a very wonderful stay there. With Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you want a slower pace where you can relax chill instead of the Hustle and crazy close to the beach or by the bar district.
Stayed 4 nights in Feb 2020
Response from Vi on 4 Mar,2020
Dear Value Guest, Thank you for your comments regarding your recently visit with us. We have passed on your nice comments to our staff, we are greatly appreciated. Hope you have a very wonderful stay there. With Regards,

10/10 Excellent

Anit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Vi on 4 Mar,2020
Dear Anit, Thank you for your comments regarding your recently visit with us. We have passed on your nice review to our staff, we are greatly appreciated. Hope you have a very wonderful stay there. With Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the relaxed atmosphere. The staff was prompt and respectful
Stayed 7 nights in Jan 2020
Response from Vi on 4 Mar,2020
Dear Value Guest, Thank you for your comments regarding your recently visit with us. We have passed on your nice comments to our staff, we are greatly appreciated. Hope you have a very wonderful stay there. With Regards,

10/10 Excellent

Aussie, Perth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, great location. Amazing breakfast. I would recommend this property for sure.
Stayed 4 nights in Jan 2020
Response from Vi on 4 Mar,2020
Dear Aussies, Thank you for your comments regarding your recently visit with us. We have passed on your nice comments to our staff, we are greatly appreciated. Hope you have a very wonderful stay there. With Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star hotel and spa on 4 star price
Fantastic spa and hotel. Highly recommended
Stayed 9 nights in Dec 2019
Response from Vi on 4 Mar,2020
Dear Value Guest, Thank you for your comments regarding your recently visit with us. We have passed on your nice comments to our staff, we are greatly appreciated. Hope you have a very wonderful stay there. With Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great pools and delicious choice of food in the restaurant
Stayed 2 nights in Dec 2019
Response from vi on 4 Mar,2020
Dear Value Guest, Thank you for your comments regarding your recently visit with us. We have passed on your nice comments to our staff, we are greatly appreciated. Hope you have a very wonderful stay there. With Regards,

2/10 Terrible

Jaime, s Angeles

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Horrible night with no sleep. The hotel is too loud to sleep. People are up late and the walls have no insulation. Cleanliness is just ok. The “king” bed was 2 twin beds. It wasn’t worth the money to not sleep all night
Stayed 1 night in Jan 2020
Response from Vi on 4 Mar,2020
Dear Jaime, Thank you for your comments regarding your recently visit with us. We have passed on your comments to all concern, we are greatly appreciated. The property is always seeking ways to improve upon our existing standards and amenities. We are apologize for any inconvenience. We may have the opportunity in the future to have you with us again. With Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos don't do it justice, for once real life was better than the brochure photos! Great location, near enough to easily walk to the beach or town centre, but just far enough to be away from the noise and lights.Rooms very clean and tidy. We changed room as we wanted something bigger than we had originally chosen (always hard to do from website information and pictures). We were overall very pleased and would recommend.
Stayed 7 nights in Dec 2019
Response from Vi on 4 Mar,2020
Dear Value Guest, Thank you for your comments regarding your recently visit with us. We have passed on your nice comments to our staff, we are greatly appreciated. Hope you have a very wonderful stay there. With Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lovely swimming pools, would definitely recommend it.
Stayed 10 nights in Dec 2019
Response from Vi on 4 Mar,2020
Dear Value Guest, Thank you for your comments regarding your recently visit with us. We have passed on your nice comments to our staff, we are greatly appreciated. Hope you have a very wonderful stay there. With Regards,

8/10 Good

Wai Han Nancy

Liked: Cleanliness, property conditions & facilities
Nice and comfortable hotel with reasonable price.
The hotel is quite new as we are staying in the new south wing. The room is not very spacious, however the balcony is quite spacious overlooking the pool area which is fantastic. We really enjoyed having dinner with champagne in the balcony. The furniture in the room is also new except the bar fridge. However the amenities in the bathroom are not adequate, just providing the hand soap and the 2 in 1 shampoo and shower gel. So don't forget to bring your own! The new artistic south wing lobby area provides a lot of fantastic selfie spots. There is a pool table which is free to play in the first day and need to pay 250 bahts for one hour the next day. There are two pools in the hotel, the south and north wing. Both of them are quite relaxing. The breakfast buffet provides quite a lot of choices and quite delicious. The only criticism is there is no air conditioning in the restaurant area. The check-in process was quick but refused to give two room cards in the first night. However, they agreed to give the second room card after the complaint was made by my husband in the next morning. Overall the experience was good and will go back to stay next trip.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

Andrei, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is ok, the cleaner should so his job better.
Stayed 9 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sawaddi is beautiful, staff very helpful, quiet, great location, can’t fault it, will stay again
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Lots of construction in the building we were in and in the area
Stayed 9 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

6/10 Okay

TAN

Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019