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DoubleTree by Hilton Phuket Banthai Resort

Photo gallery for DoubleTree by Hilton Phuket Banthai Resort

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On the beach
3 outdoor pools
3 outdoor pools
3 outdoor pools

Overview of DoubleTree by Hilton Phuket Banthai Resort

UNESCO Sustainable Property

DoubleTree by Hilton Phuket Banthai Resort

4 out of 5

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
94 Thaveewong Rd, Patong, Phuket, 83150

Explore the area

  • Popular LocationPatong Beach2 min walk
  • Popular LocationBangla Road6 min walk
  • Popular LocationJungceylon Shopping Center14 min walk
  • AirportPhuket (HKT-Phuket Intl.)33 min drive

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About this area

Patong

Located in Patong, DoubleTree by Hilton Phuket Banthai Resort is connected to a shopping centre. Bangla Road and Banzaan Fresh Market are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Patong Beach and Khao Rang Hill View Point. Phuket Fantasea and Dino Park Mini Golf are also worth visiting. Looking to get your feet wet? Scuba diving, snorkelling and parasailing adventures can be found near the property.
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Map

What's nearby

  • Patong Beach - 2 min walk
  • Bangla Road - 6 min walk
  • Royal Paradise Night Market - 13 min walk
  • Jungceylon Shopping Center - 14 min walk
  • Bangla Boxing Stadium - 16 min walk

Getting around

  • Phuket (HKT-Phuket Intl.) - 33 min drive

Restaurants

  • Where to eat
  • The Port โ€“ Restaurant offering Thai cuisine. Serves breakfast, lunch and dinner daily.
  • Blah Blah Bar โ€“ Open daily.
  • Lobby Bar โ€“ Open daily.
  • Pool Bar โ€“ Open daily.

About this property

DoubleTree by Hilton Phuket Banthai Resort

Upscale hotel on the beach, with 3 outdoor swimming pools
At DoubleTree by Hilton Phuket Banthai Resort, hit the beach, dine on-site at The Port or enjoy a drink at one of the hotel's 3 poolside bars. All 290 rooms feature thoughtful touches such as bathrobes and slippers, plus in-room free WiFi and LCD TVs with digital channels. Other amenities available to guests include 24-hour room service, fridges and minibars.
DoubleTree by Hilton Phuket Banthai Resort offers 290 forms of air-conditioned accommodation with minibars and laptop-compatible safes. 42-inch LCD televisions come with digital channels.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Patong hotel provides complimentary wireless Internet access. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

3 outdoor swimming pools are on site along with a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of Safety and Health Administration (Thailand)
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AMโ€“10:00 AM: THB 500 for adults and THB 250 for children
  • 1 restaurant
  • 3 poolside bars, 3 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 3 outdoor pools

Family friendly

  • 3 outdoor pools
  • Laundry facilities
  • Fridge

Conveniences

  • ATM/banking services
  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Thai

Business services

  • Business centre
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Beachfront location
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property โ€“ May 2016
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 42-inch LCD TV
  • Digital channels

Food and drink

  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Mobile key entry
  • Slippers
  • Turndown service

Similar properties

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Guest rating 4+
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Hotel
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Pool
Pool
Free WiFi
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Business-friendly
Business-friendly
4 star
4 star

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property is a certified Thailand SHA Plus hotel.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: THB 500 for adults and THB 250 for children (approximately)
  • Airport shuttle fee: THB 1100 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: THB 1100 (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Banthai
Banthai Beach
Banthai Beach Kathu
Banthai Beach Resort
Banthai Beach Resort Kathu
Banthai Resort
Banthai Beach Hotel Patong
Banthai Beach Resort & Spa Patong, Phuket
Banthai Beach Resort And Spa
Banthai Beach Resort Patong
Banthai Beach Patong
Banthai Beach Resort Spa
Banthai Beach Resort Spa
DoubleTree by Hilton Phuket Banthai Resort Hotel
DoubleTree by Hilton Phuket Banthai Resort Patong
DoubleTree by Hilton Phuket Banthai Resort Hotel Patong

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 403 out of 982 reviews
5 - Excellent 41%
Rating 4 - Good. 392 out of 982 reviews
4 - Good 40%
Rating 3 - Okay. 110 out of 982 reviews
3 - Okay 11%
Rating 2 - Poor. 43 out of 982 reviews
2 - Poor 4%
Rating 1 - Terrible. 34 out of 982 reviews
1 - Terrible 3%

4.2/5

Cleanliness

4.1/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities
Write a review

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

1/5 Terrible

Liked: Cleanliness
Disliked: Staff & service, room comfort
I don't recommend during the epidemic season
I couldn't order food room-service after 8pm. Although I ordered via a delivery app from outer restaurant and had it conveyed, the Manager lookalike person in the reception was saying they don't serve pick-up at the lobby and convey to my room(more than 30m away from the reception to lobby and my room located on the 3rd). He was insisting on his only rightness of epidemic situation without thinking of inconvenience caused to the customer.
Stayed 2 nights in Oct 2020

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was the best property I have stayed in at Phuket. The staff was great especially the housekeeping staff. I plan to return in August and defiantly be staying with Double Tree by Hilton
Stayed 18 nights in Feb 2020

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Nice resort and good location across beach
My wife and I had an overall good stay at the resort. It was clean and friendly. Very good location across the beach. Breakfast buffet had great choices. Restaurant next to the street was tasty. The employees made efforts to be helpful and made our stay comfortable. We did have a miscommunication regarding our extended night, we where locked out of our room and was asked to pay extra to stay in the same room even when I already confirmed with the front desk twice regarding staying in the same room with the already agreed payment. At the end they did let us stay in the same room, but it seems like nothing was updated or communicated in the system.
Stayed 4 nights in Mar 2020