Hotels near AMC Village Crossing 18

"I checked in. Waited for the receptionist. I got checked in and provided my credit card. I was assigned to room #2. I requested the first floor because I was traveling with someone that was handicap. At first I couldn't open the door, so I went back to the front desk and was told to tried harder, to move the handle up and down,so I went back and did what I was told but a male came out and asked what I want. I showed him the sleve of my key that showed room #2. (Thursday May 7) I went back to the front desk and had to wait a long time because there were people checking in or asking question. The receptionist searched for another room but there was nothing available and he told me that there was not going to be charges. I asked for the docs I signed and the guy, the receptionist tore the papers in front of me and he said there is not charge because I didn't get a room. I left believing that I was not going to get charges. To my surprised I did. I contacted hotels.com via chat and on the phone. The hotel keeps on twlling them that I will not get my refund because I checked in, and they have a copy of my ID and credit card.... first of all they should not have a copy of my credit card and 2nd the receptionist had to made extra copies because what the hell he tored in front of me. Any how. I will never ever stayed there, they overbooked and they charged you the full stayed, in additional they can give you a room where someoneelse is staying, no a safe hotel."

"NA"

"Parking was OK"

"I booked three rooms at this hotel. They were all suites. They were all very clean. The hotel was quiet and a very good area where there was plenty of restaurant options and we thoroughly enjoyed it."

"Great staff. Very friendly and helpful to us."

"I was overall happy with this hotel. They are undergoing construction right now and we were the room at the end of the block, meaning we were woken up by building sounds and drilling around 7am each morning. Without this, the hotel would have been really great. I wished the breakfast restaurant had an a la cart option, vs the flat $25 buffet, because I don't eat that much for breakfast, especially before a trade show. "

"Its the go to stop when I am in town!! Sixth stay there and have had no issues!!! Thanks and will see you next trip!!"

"Website showed “breakfast” but there’s only “grab and go” in the lobby : a disappointment"

"YES, the breakfast was good. The room was clean. We were very surprised with payed parking! We gave $32 for 24 hours but our stay was only 17 hours! Never nobody requires a payment for hotel stay!"