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Helnan Phønix Hotel

4.0 star property
Hotel with a fitness centre, steps from Aalborg Historical Museum

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Photo gallery for Helnan Phønix Hotel

Daily buffet breakfast (DKK 150 per person)
Daily buffet breakfast (DKK 150 per person)
Hypo-allergenic bedding, desk, free WiFi, bed sheets
Daily buffet breakfast (DKK 150 per person)
Terrace/patio
Helnan Phønix Hotel in central Aalborg offers a refined experience with a gym for morning workouts, a peaceful outdoor terrace, and conference facilities. Guests appreciate the helpful staff, convenient luggage storage, and lobby coffee service.

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Room service
  • Parking available
  • Free WiFi

Room options

Check availability for these dates

Tonight

Sep 14 - Sep 15
Check availability for tonight Sep 14 - Sep 15

Tomorrow

Sep 15 - Sep 16
Check availability for tomorrow Sep 15 - Sep 16
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room, 1 Double Bed

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 1 Double Bed

8.4 out of 10
Very good
(196 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Cable channels
Wardrobe
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Quadruple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Quadruple Room

8.2 out of 10
Very good
(20 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Cable channels
Wardrobe
  • 19 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Quadruple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Family Quadruple Room

7.8 out of 10
Good
(41 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Cable channels
Wardrobe
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 Double Bed

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Junior Room, 1 Double Bed

8.0 out of 10
Very good
(8 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Cable channels
Wardrobe
  • 39 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 2 Single Beds

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 2 Single Beds

8.4 out of 10
Very good
(41 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Cable channels
Desk
  • 19 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Triple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Triple Room

8.8 out of 10
Excellent
(26 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Cable channels
Wardrobe
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
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About the area

Located in Aalborg Centrum, a neighbourhood in Aalborg, Helnan Phønix Hotel is in a shopping district and near the airport. Aalborg Historical Museum and House of Music are cultural highlights, and some of the area's notable landmarks include Jens Bangs Stenhus and Aalborg Tower. Enjoy an event or a match at Gigantium Arena, and consider making time for Aalborg Zoo—a top attraction that's not to be missed. Spend some time exploring the area's activities, including golfing.
Visit our Aalborg travel guideOpens in a new window
Map
Vesterbro 77, Aalborg, DK-9000

What's nearby

  • Budolfi Cathedral - 3 min walk - 0.3 km
  • Jomfru Ane Gade - 4 min walk - 0.4 km
  • Aalborg Harbour - 6 min walk - 0.5 km
  • House of Music - 11 min walk - 1.0 km
  • Aalborg Zoo - 19 min walk - 1.6 km

Getting around

  • Aalborg Station - 9 min walk
  • Aalborg (AAL) - 13 min drive

Restaurants

  • ‪Caspars - ‬1 min walk
  • ‪SushiMania - ‬3 min walk
  • ‪Emil - ‬2 min walk
  • ‪D'Wine Bar - ‬1 min walk
  • ‪SanGiovanni - ‬1 min walk

About this property

Helnan Phønix Hotel

Upscale hotel near Jomfru Ane Gade
Located close to Aalborg Historical Museum and Budolfi Cathedral, Helnan Phønix Hotel provides a terrace, a gym and conference space. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and coffee/tea in reception
  • Meeting rooms, a 24-hour front desk and tour/ticket information
  • A ballroom, multilingual staff and a lift
  • Guest reviews say great things about the helpful staff
Room features
All 224 rooms offer amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with baths or showers and hairdryers
  • TVs with cable channels
  • Heating, housekeeping and desks

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (DKK 100 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; DKK 150 for adults and DKK 150 for children
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 3 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for DKK 300.0 per day.
Cots (infant beds) are available for DKK 100.0 per day

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately DKK 150 for adults and from DKK 150 for children
  • Uncovered self-parking fee: DKK 100 per day
  • Crib (infant bed) fee: DKK 100.0 per day
  • Rollaway bed fee: DKK 300.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.

Property is also known as

Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg

Frequently asked questions

Is Helnan Phønix Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Helnan Phønix Hotel?

Self-parking is available for DKK 100 per day. Limited spots are available.

What time is check-in at Helnan Phønix Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Helnan Phønix Hotel?

Checkout is at 11 AM.

Where is Helnan Phønix Hotel located?

Located in Aalborg Centrum, this hotel is within a 5-minute walk of Aalborg Historical Museum, Budolfi Cathedral and Jomfru Ane Gade. Jens Bangs Stenhus and Utzon Center are also within 15 minutes. Aalborg Station is 9 minutes by foot and Aalborg Vestby Station is 10 minutes.

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Helnan Phønix Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 705 out of 1828 reviews
Rating 8 - Good. 751 out of 1828 reviews
Rating 6 - Okay. 260 out of 1828 reviews
Rating 4 - Poor. 71 out of 1828 reviews
Rating 2 - Terrible. 41 out of 1828 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

gary

Liked: Staff & service
Basic hotel good location
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Location and staff were great.
Stayed 1 night in May 2025

10/10 Excellent

Jørn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt beliggende midt i byen.
Stayed 1 night in Jun 2025

6/10 Okay

Lars

Liked: Staff & service
Decent 3 star property
Stayed 1 night in Jul 2025

10/10 Excellent

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay in the cantral part of Aalborg... It was a perfect stay
Stayed 1 night in May 2025

10/10 Excellent

Lindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt centralt sted, god morgenmad. Venligt personale
Stayed 1 night in Feb 2025

10/10 Excellent

Carsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist very helpful
Stayed 1 night in May 2025

8/10 Good

Jimmi

Liked: Cleanliness, staff & service
Værelset lå ud mod vejen, det var lidt træls
Stayed 1 night in May 2025

6/10 Okay

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort
Lidt slidt og umoderne. Men god seng og god beliggenhed. Morgenmaden er ikke noget særligt
Stayed 1 night in Mar 2025

6/10 Okay

Gitte

Liked: Room comfort

Over all - to the price - nice and cozy

Really great breakfast buffet. The hotel is old and a bit rusty 😉 but cozy. I had a nice room, spacious and nice beds. The bathroom was rusty, the drain was broken, so both mornings- the water from the shower, came up from the drain. The cleaning lacked a bit.
Stayed 2 nights in Mar 2025

4/10 Poor

Casper

Disliked: Property conditions & facilities
Way too loud, could her the neighbor shouting the entire night.
Stayed 1 night in May 2025

4/10 Poor

Anna

Disliked: Cleanliness, property conditions & facilities, room comfort

Slidt og kedeligt

Slidt og kedeligt
Stayed 1 night in May 2025

8/10 Good

Mette

Liked: Cleanliness, staff & service
Room was unpleasantly warm despite the radiator being turned off. Hotel parking lot is quite small. Don't pay for more than than the first night if you stay longer, as you may not be able to find a parking space on the following nights and you'll end up paying double when you give up and park in a public parking lot.
Stayed 3 nights in May 2025

8/10 Good

Diala

Liked: Amenities
Location is excellent and close to everything. Parking on facility is limited. We reached midnight so the parking was full. Staff was kind enough to help us find a public parking. Condition of the rooms is OK. It’s old (but I personally like it). Staff were very helpful. The only note is that the cleaning of the room is not well done. The carpet for example was not vacuumed for 2 days even though had some dirt since day 1.
Stayed 3 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Helnan Phønix Aalborg

Hotellet ligger godt midt i byen, men det er slidt. Det ser ud som om man er i gang med en trinvis opgradering. Der var nye senge og nye møbler nogle steder. Og trænger rengøring til lidt hjælp. Der var temmelig snavset på værelset.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying with friends as part of the Aalborg Karneval. The team were really helpful from prior to arrival with pre-arrival messages and updates. During our stay the team were all really helpful and welcoming. We booked a twin room and it was with comfortable clean rooms, with ensuite and toiletries included and hairdryer in the bathroom. The public areas were nice and kept tidy and clean, considering it was Karneval weekend it was great. Breakfast was nice with a great selection and good tea and coffee, and juice. There is complimentary tea, coffee and water in the reception area. The location to the city centre and location attractions is fantastic and if highly recommend this hotel for anyone looking for a reasonably priced hotel with friendly and welcoming staff.
Stayed 3 nights in May 2025

4/10 Poor

Jonas

Disliked: Property conditions & facilities

Skufffende

Værelset var slidt, virkede ikke helt rent på badeværelset, der var fest på hotellet som var ekstremt højt og lyden kom direkte gennem vinduet selvom det var lukket.
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Didn't get our room cleaned very often
Stayed 5 nights in Apr 2025

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Godt
Stayed 3 nights in Aug 2025

6/10 Okay

Valentina

Liked: Cleanliness, staff & service
Albergo in posizione comodissima per raggiungere il centro della città. Le stanze sono un po' datate e non vengono riordinate tutti i giorni. Ottima la colazione e gentilissimo il personale. Andrebbe considerato come un buon 3 stelle, ma non ha le caratteristiche di un 4 stelle.
Stayed 4 nights in Aug 2025

2/10 Terrible

Vincenzo

Il personale poco disponibile a fornire informazioni e ad accogliere le richieste minime. Soprattutto non adatto a gestire l’accoglienza degli ospiti.
Stayed 1 night in Aug 2025

10/10 Excellent

Thorsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Big room for the three of us. Good breakfast!
Stayed 1 night in Aug 2025

8/10 Good

Simon

Stayed 1 night in Aug 2025

6/10 Okay

Jens

Liked: Staff & service, amenities
Great location, friendly staff. The hotel is a bit dated and we had an issue with the sink.
Stayed 1 night in Aug 2025

6/10 Okay

Henrik

Morgenmaden er formidabel god. Men gammelt værelse med spindelvæv i hjørnet og meget meget larm så husk ørepropper.
Stayed 1 night in Aug 2025