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Reviews of Holiday Inn Express Aberdeen Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Aberdeen Airport, an IHG Hotel
3 International Gate, Aberdeen, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 198 out of 414 reviews" "
Rating 8 - Good. 157 out of 414 reviews" "
Rating 6 - Okay. 38 out of 414 reviews" "
Rating 4 - Poor. 11 out of 414 reviews" "
Rating 2 - Terrible. 10 out of 414 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda, Peterhead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Lovely helpful, friendly staff. Only problem i had was couldnt get hot water for my shower. Everything else was good
Stayed 1 night in Apr 2024
Response from ZITA on 8 Apr,2024
Dear Linda,Thank you for taking the time and filling out the survey, it is very much appreciated.I am very pleased to hear the staff had a good impression on you.I am sorry to hear you could not get a hot shower, the wind has caused some trouble for us but the engineers are already out to investigate and fix the fault.We wish you a great week.Kind regards,Zita FoldesiGSM

10/10 Excellent

Josephine

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff are lovely and very helpful
Stayed 1 night in Apr 2024
Response from Zita on 8 Apr,2024
Dear Josephine,Many thanks for the feedback and wonderful scores. They are much appreciated.I am very pleased to hear we had a good impression on you.We wish you a great week!Kind regards,Zita FoldesiGSM

10/10 Excellent

william, wasaga beach

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. Very convenient.
Stayed 1 night in Mar 2024
Response from Tobi - Operations Manager on 1 Apr,2024
Good Evening William,Thank you for the time taken to leave us a great review. We are glad you enjoyed your stay.

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were impressed by how clean this hotel was and all the staff were exceptional (especially Christopher in reception). Loved the large shower but had to use the shampoo which was fixed too high for us smaller people. We had two connecting rooms which were ideal. The beds were a bit firm though, but this is our personal preference and no fault of the hotel. Buffet breakfast was great; choice of cereals, yoghurt with fruit compote, croissants and bread/rolls for toasting, hot food (sausages, bacon, scrambled egg, beans, tomatoes & hash browns) and selection of fruit. Would've loved potato scones. Wouldn't hesitate to use this hotel again.
Stayed 1 night in Mar 2024
Response from Tobi - Operations Manager on 29 Mar,2024
Good afternoon Lorraine,Thank you for providing such great feedback about your stay with us here at Holiday Inn Express Aberdeen Airport. We are delighted to read that you enjoyed your stay with us, we have passed on your feedback to Christopher and he was delighted to hear your feedback.We do hope you come to stay with us again!

6/10 Okay

Roderick

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Veronica on 1 Feb,2024
Dear Roderick,Thank you so much for your score, we would love to hear your feedback in more detail to make sure that your next stay will be a 10/10!

10/10 Excellent

steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great hotel, everything you need for a one night stay before your flight.
Stayed 1 night in Jan 2024
Response from Tobi - Operations Manager on 20 Jan,2024
Good Morning Steven,Thank you for your feedback. We are glad you enjoyed your stay with us.

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tobi - Operations Manager on 20 Jan,2024
Good Morning Graeme,Thank you for the feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tobi - Operations Manager on 20 Jan,2024
Good Morning Michael,Thank you for the feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tobi - ops manager on 20 Jan,2024
Good Morning Catherine,Thank you for taking the time in leaving us your feedback. We are glad you enjoyed your stay with us.

10/10 Excellent

ROBERT

Business traveller
Liked: Property conditions & facilities, room comfort
Bad Wifi
Wifi was terrible, only bad part of my stay. Took ages to log on to anywhere.
Stayed 1 night in Jan 2024
Response from Tobi - Operations Manager on 20 Jan,2024
Good Morning Robert,Thank you for taking the time in leaving us feedback. We are glad you enjoyed your stay with us.We do have engineers looking into our Wi-Fi network to try and amend any issues we have.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Tobi - Operations Manager on 20 Jan,2024
Good Morning Christopher,Thank you for the feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Martin

Stayed 1 night in Jan 2024
Response from Tobi - ops manager on 20 Jan,2024
Good Morning Martin,Thank you for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Roderick

Stayed 1 night in Jan 2024
Response from Tobi - Operations Manager on 20 Jan,2024
Good Morning Roderick,Thank you for the feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and hotel are always the best.
Stayed 2 nights in Dec 2023
Response from Zita on 1 Jan,2024
Dear Graeme,Thank you very much for your kind words and wonderful scores!I am very happy yo hear you liked your stay with us and I hope we can welcome you back again soon in the New Year.Kind regards,Zita FoldesiGSM

10/10 Excellent

Louise

Stayed 1 night in Dec 2023
Response from Veronica on 1 Feb,2024
Dear Louise,Thank you so much for the amazing feedback and the high score!We sincerely hope to welcome you back on property soon!

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and easy access to airport
Overnight stay as flying early next morning. A very warm welcome by receptionist Toby. Room very comfortable and not too warm unlike some other hotel rooms. Good shower, though water pressure could be better. Would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Sophie on 26 Dec,2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff extremely helpful
Staff extremely helpful
Stayed 1 night in Oct 2023
Response from Tobi - Operations Manager on 16 Dec,2023
Good Morning Anthony,Thank you for taking the time to leave such a great score and kind words. They have been passed on to the team and we are delighted we were able to be helpful when needed.

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was very good as it should be.
Stayed 1 night in Dec 2023
Response from Tobi - Operations Manager on 16 Dec,2023
Good Morning Alan,Thank you for taking the time in leaving such kind words. We are glad you found everything to be good and it was up to a high standard you expected.

8/10 Good

Lilian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Zita on 12 Dec,2023
Dear Lilian,Thank you for taking the time and filling out the survey for us, it is much appreciated.We hope to see you again soon.Kind regards,Zita FoldesiGuest service manager

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely pleasant and very heloful staff
Stayed 1 night in Nov 2023
Response from Tobi - Operations Manager on 7 Dec,2023
Good Evening Stephen,Thank you very much for the kind words, we greatly appreciate all feedback from guests and are happy to hear when someone enjoys their stay.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tobi - Operations Manager on 1 Dec,2023
Good Morning Mark,Thank you for taking the time in leaving us your score and feedback. We hope to see you again in the future.

10/10 Excellent

Adam

Stayed 1 night in Nov 2023
Response from Tobi on 24 Nov,2023
Good afternoon Adam,Thank you for taking the time in leaving us a great score and we are glad you enjoyed your stay.

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at this hotel a few times. The staff are lovely and go out tgere way to help.
Stayed 1 night in Nov 2023
Response from Tobi - ops manager on 20 Nov,2023
Good afternoon Graeme,Thank you for the great score and the kind comments. We have passed this on to our team and we hope you choose us again in the future!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great 2 night clean good breakfast friendly staff
Stayed 2 nights in Nov 2023
Response from Zita on 6 Nov,2023
Dear Susan,Thank you very much for your feedback and amazing scores. It is very much appreciated.I am happy you enjoyed your stay with us and we hope to see you again soon.Kind regards,ZitaGSM

8/10 Good

Timothy

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Overall ok but the the noise from helicopters every night & the shower was rubbish
Stayed 6 nights in Oct 2023
Response from Tobi - Operations Manager on 22 Oct,2023
Good Evening Timothy,Thank you for the feedback. We take into account all our guest reviews to try and improve peoples stays for the future. We try our best to keep all noise out of the hotel so can only apologise for the disturbance this may have caused

10/10 Excellent

Annette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good and staff were friendly
Stayed 1 night in Oct 2023
Response from Tobi - Operations Manager on 22 Oct,2023
Good Evening Annette,Thank you for your kind words and we are glad you enjoyed your stay with us!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
First class stay.
Stayed 1 night in Oct 2023
Response from Tobi - Operations Manager on 22 Oct,2023
Good Evening James,Thank you for the great score and we hope to see you again soon!

10/10 Excellent

Irene Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tobi - ops manager on 18 Oct,2023
Good Morning Irene,Thank you for the fantastic feedback. We are delighted you enjoyed your stay and left us a great score.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tobi - ops manager on 18 Oct,2023
Thank you for the great score! We are glad you enjoyed your stay with us.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay easy & will use again staff very friendly & helpful
Stayed 1 night in Oct 2023
Response from Tobi - ops manager on 18 Oct,2023
Good Morning Michelle,Thank you for the lovely words and we look forward to seeing you next time!

10/10 Excellent

Susan

Stayed 1 night in Oct 2023
Response from Tobi - ops manager on 18 Oct,2023
Good Morning Susan,Thank you for the wonderful score and we hope you enjoyed your stay with us!

6/10 Okay

Robert

Stayed 4 nights in Sep 2023
Response from Tobi - ops manager on 18 Oct,2023
Good Morning Robert,Thank you for taking the time to leave a review. We hope you give us another opportunity to make your stay more enjoyable next time.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
A nice clean place to stay and a couple of minutes walk from the airport
Stayed 1 night in Sep 2023
Response from Tobi - ops manager on 18 Oct,2023
Good Morning John,Thank you for the great score and we are glad you enjoyed your stay!

10/10 Excellent

Graeme

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd go back.
Clean and comfortable hotel with friendly and helpful staff.
Stayed 1 night in Sep 2023
Response from Tobi - ops manager on 18 Oct,2023
Good Morning Graeme,Thank you for the great score. We have passed this on to the team and we are glad you enjoyed your stay. We hope to see you again soon!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wrong room type
I paid £110 for a regular double room. I was given the £95 room with disabled bathroom. Could have booked the room with the disabled bathroom and saved 15 quid.
Stayed 1 night in Oct 2023
Response from Tobi - ops manager on 18 Oct,2023
Good Morning,Thank you for the feedback. We value all guests feedback and use it to try and better ourselves to provide the best service possible.

10/10 Excellent

Jim, Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable location close to the airport and car rental.
Stayed 1 night in Sep 2023
Response from Tobi - ops manager on 18 Oct,2023
Good Morning Jim,Thank you for the great score, we are glad you enjoyed your stay and that you found it easy to get to the airport too!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport, 7 minutes walk under cover. Nice room.
Stayed 1 night in Sep 2023
Response from Tobi - ops manager on 18 Oct,2023
Good Morning Paul,Thank you for the great score. We are glad you enjoyed your stay and that the airport was a nice easy walk for you!

6/10 Okay

Richard

Stayed 1 night in Sep 2023
Response from Zita on 26 Sept,2023
Dear Richard,Thank your very much for taking the time filling out the survey for us, it is very much appreciated.We hope to see you again soon and we hope we can make your stay a 10 out of 10 next time.Have a lovely week.Kind regards,ZitaGSM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophie on 25 Sept,2023
Thank you for a great score.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Zita on 19 Sept,2023
Dear David,Many thanks for the great feedback, it is very much appreciated.We hope to see you again soon.Regards,ZitaGSM

10/10 Excellent

Roderick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good accommodation with very helpful friendly staff.
Stayed 1 night in Sep 2023
Response from GM on 14 Sept,2023
Thank you so much Roderick for the excellent feedback which we are delighted to receive. We hope that we can welcome you back again soon.Kind regards Kelly General Manager

8/10 Good

Yong Whan

Liked: Cleanliness, staff & service, property conditions & facilities
It is very easy for me to go to the airport from hotel.
Stayed 1 night in Sep 2023
Response from Tobi - Operations Manager on 12 Sept,2023
Good Evening Yong,Thank you for the great score and we hope you enjoyed your stay with us!

8/10 Good

Robert Phillip

Business traveller
Liked: Cleanliness, staff & service
Can’t argue with the price, short walk from airport, comfortable room and cooked breakfast. Bar and food options in evening could be better but Crowne Plaza is next door with more choices .
Stayed 1 night in Aug 2023
Response from Sophie on 31 Aug,2023
Thank you Philip for your feedback which we really appreciate. We hope to welcome you back again soon.Kind Regards Sophie GSM

10/10 Excellent

Catherine

Stayed 1 night in Aug 2023
Response from Tobi - ops manager on 28 Aug,2023
Good Afternoon Catherine,Thanks for the great score and we hope you enjoyed your stay with us!

10/10 Excellent

Mikaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked to the Aberdeen airport under the covered walkway and was greeted at the front desk by Christopher. What a rock star! He helped us select a spot for dinner and called us a taxi. The room on the 6th floor was whisper quiet which surprised us being next to the airport. The only issues were the hotel pillows and water pressure in the shower. Nice breakfast area.
Stayed 1 night in Aug 2023
Response from Tobi - ops manager on 28 Aug,2023
Good afternoon Mikaela,Thank you for the great feedback! We have passed this on to Christopher and he was happy he made a difference in your stay!

10/10 Excellent

Ingirid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very near the airport perfect for picking up passengers. Was happy with it all
Stayed 1 night in Aug 2023
Response from Tobi - Ops manager on 28 Aug,2023
Good afternoon Ingrid,Thank you for the great score and we are glad you enjoyed your stay with us! We are very lucky with our location and it is extremely convenient, we agree!

10/10 Excellent

Thomas

Stayed 1 night in Aug 2023
Response from Tobi - ops manager on 28 Aug,2023
Good afternoon Thomas,Thank you for the good score. We are glad you enjoyed your stay with us!

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sophie on 15 Aug,2023
Hello Douglas, Thank you so much for your feedback. Kind regards, Sophie

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evening check in staff member exceptionally welcoming and friendly. Morning staff member who we booked a taxi with was not so friendly. Good breakfast quality and choice. Well positioned hotel. Rooms could do with a clean and opening
Stayed 1 night in Aug 2023
Response from Sophie on 15 Aug,2023
Hello James, Thank your for your feedback. I'm sorry you had an bad experience with a member of the staff. I can assure you this is not our brand standard. Kind regards, Sophie.

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Tobi - ops on 10 Aug,2023
Good Morning Hilary,Thank you for the wonderful score and we are glad you enjoyed your stay with us!