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"Everyone was very friendly, specifically the staff at the bar. Breakfast buffet was nice with many options and good coffee. Room was very clean and had a lot of soace. Bathroom was nice with a good shower. Air Conditioner and n the room worked well. Pool could have more sun chairs as it was like all the time crowded during our stay in August. Easy walking distance to bars and restaurants in the center (10 minutes) The Funicolare to Montecantini Alto is also only 15 minutes by feet away. "

"Great vacation!"

"Property was beautiful! Spa and pool were ver nice. "

"The food at the restaurant was terrible. I ordered a bottle of wine and they sent another that was 3 times the price without telling me. They threw us out because they said they had to set up for breakfast while they had other tables still sitting. We were still drinking our wine. The only person that was nice at this place was the person at reception. "

"Bed was very hard. I did ask for a mattress topper but it was so thin that it made no difference. Paper cups in the room were disappointing. Would have expected proper cups given that we had tea and coffee making facilities. Glasses for water were also plastic. Tea and coffee were not replenished each day. Nor was the water. Only allowed for one day of your stay! The balcony was different to the photo and also close to a busy road so not relaxing. The breakfast was good with plenty of variety. The set evening meal was in a different hotel across the road and very poor. No one eating in there says it all. The manager was however very apologetic and did not charge us. Hopefully they can put this right. Reception staff were pleasant and helpful."