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Reviews of Heden Golf Hotel

4 out of 5
Heden Golf Hotel
08 BP 18, Near the 3rd Bridge Henri Konan Bedie, Abidjan

Reviews

5.8
Rating 10 - Excellent. 8 out of 80 reviews" "
Rating 8 - Good. 19 out of 80 reviews" "
Rating 6 - Okay. 24 out of 80 reviews" "
Rating 4 - Poor. 15 out of 80 reviews" "
Rating 2 - Terrible. 14 out of 80 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Mme KOUAME on 10 Jul,2023
Cher ClientVotre séjour ne s'est apparemment pas déroulé comme vous le souhaitiez, nous en sommes profondément navrés et vous promettons de tenir compte de votre remarque pour nous améliorer. Veuillez recevoir à nouveau toutes nos sincères excuses.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

2/10 Terrible

Miguel

Disliked: Cleanliness, property conditions & facilities
Extremely disappointing stay. The property did not honor the reservation. Did not provide a shuttle pickup from the airport. Neither I nor Expedia could get in touch with the property via email or phone. The property and room is in disrepair. Electronic lock on the door did not work, outlets, and lights were not functioning. No running water at times during my stay.
Stayed 5 nights in May 2023
Response from Mrs KOUAME on 24 May,2023
Dear Guest Tthank you for your comment. We are sincerely sorry for any inconvenience suffered during your stay, after checking indeed youalso had not take advantage of the shuttle neither at the airport nor at the hotel. We regret all this and hope that we we'll be able to satisfy you at your next stay. Be sure that you remain our main priority.

6/10 Okay

Chae

Stayed 1 night in Apr 2023

10/10 Excellent

farishtah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel super sympa et personnels super gentils et polis. Accueillant et toujours prêt à nous aider. Merci.
Response from Mrs KOUAME on 18 Jan,2023
Cher ClientNous vous remercions pour votre commentaire positif, n'hésitez pas à revenir pour votre prochain séjour, vous serez le bienvenu.Cordialement

6/10 Okay

PATIENCE

2/10 Terrible

Kouassi

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility needs to close down. I had to get out in the middle of the night to move my family to a different hotel. Came back the next day to checkout and move the rest of belongings.
Response from Mrs KOUAME on 5 Dec,2022
Dear Customer We apologize for all this inconvenience. Thank you for your comment, it is important to us. This will allow us to improve.Bests Regards

10/10 Excellent

Guy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff
Stayed 3 nights in Jun 2022
Response from FO on 14 Jul,2022
Hello Dear Guy, We thank you for your comments on our property. Best regards

6/10 Okay

Michelle

Business traveller
Disliked: Amenities, property conditions & facilities
Very busy property for locals. Unfortunately for visitors, the public areas get noisy. Menu for restaurant and room service is very limited. The hotel staff are helpful and try their best to assist. This hotel needs some renovating and modernizing. The floor I was staying on smelled of smoke.
Stayed 15 nights in May 2022
Response from FO on 13 Jun,2022
Hello Dear Customer, We thank you for yours comments. We apologize. We will take all mesures to avoid such situation. Best regards

4/10 Poor

Diana

Business traveller
Disliked: Cleanliness
The room was being cleaned however there were days when the trash would not be taken out. The toilet was not being cleaned; Even when asked it was not done. The hotel charged more than the price which was shown on expedia. This is extortion and was unfair to me. I would not book this hotel again!
Stayed 13 nights in May 2022
Response from FO on 13 Jun,2022
Hello Dear Customer, We apologize and we thank you for your feedback. We'll take all mesures to avoid such situation. Best regards

4/10 Poor

Tennielle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a language barrier, the air conditioning did not work. Carpet was dirty, toilet did not have any seat, floor in the bathroom wet anytime use the shower or apparently when flushing the toilet. Smelled of smoke even though it was non smoking. Reservations were not accurate. Staff were not friendly.
Stayed 7 nights in May 2022
Response from FO on 13 Jun,2022
Hello Dear Customer, We thank you for your comments. We regret all these disfontions. We'll take all mesures to avoid such situation. Best regards

6/10 Okay

IJELU

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 6 nights in Apr 2022

6/10 Okay

Joel, Irving

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Golf Hotel was a reference back then. It’s unfortunate the hotel is degrading. Hope a new management takes over to give it back its glamorous touch. For the price it’s just okay.
Stayed 1 night in Mar 2022
Response from FO on 11 Mar,2022
Hello Dear Joel, We thank you for your feedback concerning our property. We apologize for the inconvenient you encountered during your stay. We assure you that the managment is working to renovate the hotel. Best regards

6/10 Okay

Krystal

Liked: Staff & service
It was what I expected for the price. It needs to be remodeled and updated but then if they do that then the price would be more. Great customer service it’s just an older hotel.
Stayed 1 night in Jan 2022
Response from FO on 1 Feb,2022
Hello Dear Customer, We thank you for your comments on our property. The Managment is working hardly to renovate the hotel. Best regards

2/10 Terrible

Germain

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Theresa

Liked: Cleanliness, staff & service
Property was very clean and staff quite pleasant.
Stayed 11 nights in Nov 2021

6/10 Okay

Noel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property need a serious renovation, bath tub need to renovated, client should get one queen or king side bed and not two bed put side to side. Carpet in the hallway needs to be replaced and food and drinks are really overpriced
Stayed 13 nights in Sep 2021
Response from FO on 30 Sept,2021
Hello Dear Noel, Thank you for your comments on our property. We apologize for problems encountered during your stay. Management is working on the renovation file for your satisfaction. Thanks again for the comments.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Aug 2021
Response from FO on 20 Sept,2021
Thank you.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Sense of adventure in an abandoned property. A poorly motivated staff. One told me they are on they 10th month without salary!!! I had to beg him to clean my refrigerator and remove accumulated dust in my bedroom so I could sleep. Restaurant with pancakes as the favorite menu !!!! No wonder why all the youth from the neighborhood come there to eat! I understand the hotel is undergoing a complete renovation. It is a good idea to close the facility while this is going on . The potential is huge and it could well deserve a 5 Stars hotel after a COMPLETE RENOVATION
Stayed 2 nights in Aug 2021
Response from FO on 20 Sept,2021
Dear Customer We apologize for any incovenience suffered during your stay at the hotel. Management is working to speed up the renovation project. We thank you for your comment Best regards

10/10 Excellent

Fulgence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Equipe FO on 24 Feb,2020
Nous vous remercions pour votre feed-back sur notre hôtel.

10/10 Excellent

Fulgence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Equipe FO on 24 Feb,2020
Nous vous remercions pour votre feed-back sur notre hôtel.

6/10 Okay

Gerald

Travelled with family
Liked: Cleanliness, staff & service
You do not sleep in the pool which is very nice. The rooms need updating. The AC poor. Service very pleasing.
Stayed 3 nights in Jan 2020
Response from Equipe FO on 29 Jan,2020
Thank you dear Gerald for your comments on our hotel. The management is working for the renovation.

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2020
Response from Equipe FO on 29 Jan,2020
Thank you Sir

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Equipe FO on 6 Jan,2020
Cher client, Nous vous remercions pour vos commentaires. Cordialement

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Equipe FO on 4 Dec,2019
Merci cher client.

6/10 Okay

Karine, Dakar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, clean and with a magnificent pool. Staff was nice and always smiling. On the things to improve: - we had asked for shuttle service from the airport to the hotel. When we arrived, the shuttle service had left and we had to take a cab. - on our last night the cleaning staff left only one large towel for showering - the room was booked for two persons. - water bottle was placed only for the first night. - the prices on the menu (terrace) are not the correct ones depending where you order... If you order in the bar the price is slightly higher but this is not mentioned in the menu nor by the staff. - on our last night there was a party in the garden, just outside our room window. Music was loud and the party went up to past 2am. We were unable to sleep. The hotel should have placed us on the other wing of the hotel for us not be disturbed by the loud music. This last comment goes to Expedia. We booked through their webpage confident that we were getting the best available price. When we arrived to the hotel, we noticed that the hotel had a better rate. It was less than our rate and it included buffet breakfast for two, which was not included in the rate we had from Expedia. I try to cancel the reservation and get a new one with the hotel but the hotel said that it was no longer possible, that Expedia had already charged them. Lesson learned: check first with the hotel before booking with Expedia, you might get a better rate with the hotel.
Stayed 4 nights in Nov 2019
Response from Nanguin on 29 Nov,2019
Dear Karine, We thank you very much for your comments. We are sorry for the incovenience you have encountered in our hotel during your stay. We will do our best to avoid them soon. Best regards.

6/10 Okay

JD

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property needs some improvement. The lagoon area was very pleasant Staff was excellent as always.
Stayed 10 nights in Oct 2019
Response from Equipe FO on 7 Nov,2019
Dear Customer, Thank you for your feed back on our Property. We're doing our best to renovate the hotel. Thank you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 11 nights in Oct 2019
Response from Nanguin on 1 Dec,2019
Merci cher client pour vos commentaires.

4/10 Poor

AMANDA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
To be avoided at all costs
The worst! Only very long two nights stay. Grand hotel that did not age well. On the first night the room was infested with mosquitoes (it turns out the balcony door did not close properly). On the second night the card key did not work (it took three extremely long Unfruitful attempts). On the day of the checkout, the Hotel administration did not recognise the receipt payment made via hotels.com. They charged an extra amount without a rational explanation (40 minutes wasted yet again).
Stayed 2 nights in Oct 2019
Response from Nanguin on 29 Nov,2019
Dear Amanda, We are sorry for the inconvenience you have encountered during you stay in Heden Golf Hotel. We will do our best to solve these problems. Thank you again for you feedback.

2/10 Terrible

Nathan, accra, gh , hometown is Monrovia, Liberia

Liked: Staff & service
Disliked: Property conditions & facilities
The property needs to be renovated. My bedroom had a terrible bathroom..
Stayed 2 nights in Apr 2019
Response from Equipe FO on 8 May,2019
Dear Customer, thank you for your comments. We're working for the renovation. Thank you again for your return.

4/10 Poor

Verified traveller

So-so
I stayed for 4 weeks on a business trip, the power went out for 8+ hours at least 3 times (which included no running water during that time). On two occasions, the water itself went out for several hours (although, there was power). The hotel is a little outdated, visible mold growing on and around the hotel. There are no restaurants or grocery stores within 2km of the hotel, so hotel food only unless you take a taxi across the bridge. If you play golf, the hotel is conveniently across the street from the course. Some friendly staff, and is right on the water.
Stayed 28 nights in Mar 2019
Response from Nanguin COULIBALY on 3 Apr,2019
Dear So-so, We are sorry for the problems encountered in our hotel this month. We'll do everything possible to prevent such failure from happening again. We thank you so much for your feedback.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Abidjan hotel
The reception guy was very bad attitude the hotel is good to stay but far from the town in alone place
Stayed 2 nights in Dec 2018
Response from FO team on 27 Dec,2018
We apologize for this attitude. We'll take action to avoid it. Thank you.

8/10 Good

Salim, Oman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly staff and value of money. The view of the hotel is beautiful and it's good security.
Stayed 3 nights in Nov 2018
Response from FO team on 6 Dec,2018
Dear customer, We thank you very much for your feedback. Best regards

4/10 Poor

Solofo

Disappointing stay
One week stay in a hotel that got older than expected because of its stinking carpet and the difficult access to hot water in the bathroom: at least 15 minutes before getting a lukewarm water for a shower! Service is below all standards: one hanger only in the room seems to be the standard and you have to request extra ones... Service at breakfast is same: you have to ask for tea and wait for the kettle to boil the water. No mercy when you ask for a late check out. In summary a disappointing stay: I will no longer advise anybody to come to this hotel
Stayed 9 nights in Sep 2018

4/10 Poor

Emmanuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from nc on 12 Aug,2018
Cher client, nous sommes désolés pour les désagréments que vous avez rencontrés lors de votre séjour à Heden Golf Hotel. Nous vous assurons de prendre toutes les dispositions pour éviter de telles situations. Nous vous remercions de nous avoir fait part des difficultés rencontrées. Merci à vous.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Could not get WiFi to work at all in the room. I had the staff change me to a different room closer to the lobby and it still wouldn’t work. Could only use internet if I went to the lobby. Pool area is nice but the rest of the hotel is old and outdated.
Stayed 2 nights in May 2018

4/10 Poor

robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired, Zero Management
This would be a beautiful hotel if the management were able to upgrade as showers are rubbish, water quality bad, service not great & quality of food not good. This hotel needs a change in management as the current team are just not in the races. Currently I would not pay 50 euros to stay there.
Response from FO team on 2 May,2018
Thank you sir for your feedback. We are doing our best to improve services in the hotel. Best regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfriendly
Pictures are beautiful on the website. That is not the reality
Stayed 9 nights in Apr 2018
Response from FO team on 26 Apr,2018
Sorry, you have not enjoyed your stay at Heden Golf Hotel. Thank you for sharing your feedback. We will do our best t improve all services. Thank you.

6/10 Okay

SURESH

Liked: Cleanliness, staff & service, room comfort
Response from Equipe FO on 13 Apr,2018
Nous vous remercions pour votre avis. nous vous assurons de continuer à travailler à l'amélioration de nos prestations pour votre satisfaction. Merci.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
I actually like the food and cocktails here, though the restaurant is not my style. The rooms are comfortable, just a little old. My one issue is that, when checking out, I paid for my bill using a credit card. After the credit card had been processed using the machine, they then tried to type my credit card details into my profile in their computer system so they could store the full number, expiration date, security code, etc. My card details have been stolen too many times when used without the chip & PIN, so I refused to let them copy the details, and this led to lots of shouting at me by management before I finally hopped in a cab and moved on with my life.
Stayed 3 nights in Mar 2018
Response from Equipe FO on 3 Apr,2018
It's just for recording the payment in the PMS (Opera). Thank you for sharing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Dated, but incredible service.
The service was impeccable. The wanted to help at every turn and we’re willing to go above and beyond what was necessary to accommodate. The property is a bit dated, however, Yappi (one of the managers) even decidedly became our tour guide and showed us the city when our actual guide plans fell through.
Stayed 2 nights in Mar 2018
Response from Equipe FO on 3 Apr,2018
Thank you Dear Customer.

8/10 Good

Regina

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Give this hotel a try!
I was pleasently surprised by this hotel. It's clean and cozy.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not quite there anymore
The hotel is old and run down and in serious need of a revamp. The restaurant was very pleasant but that does not make up for the rest. Best to avoid completely.

2/10 Terrible

Dennis, Madrid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel with horrible service.
Hotel is definetly not a 4 star. The service was the worst ive seen in years. Rooms are very old and sub-standard. You have much better hotels in Abidjan for less price.

4/10 Poor

Jeremy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hôtel qui pourri par la tête
Hotel appartenant à l'Etat totalement laissé à l'abandon par son exploitant privé. Faute d'entretien sur les centaines de chambres théoriques de l'hotel seules une dizaine sont encore opérationnelles, les autres sont souvent condamnées ouvertes aux 4 vents. Longues périodes sans électricité, eau, WIFI. Je ne pouvais même plus rentré dans ma chambre. L’hôtel ayant de grosse dettes vis à vis de l'entreprise nationale d'électricité, il tourne (quand il tourne) uniquement sur générateur diesel, pas terrible pour le bilan carbone, ni pour les finances de l’hôtel. Du coup les employés ne sont pas payés et ne sont pas très engagés dans leurs mission (exemple: Cafard apparent dans le présentoir des fruits du petit déjeuner que personne ne prend le temps de nettoyer...) . Le seul intérêt restant à cet hôtel est sa piscine et son cadre proche de la nature. Sauf que personnes ne nettoie la nature environnante et que les déchets jonche la "plage" lagunaire. Cela fait mal au coeur de voir un site avec un tel potentiel pourrir sur patte....
Stayed 4 nights in Jul 2023

6/10 Okay

Abiola

Etablissement vieillissant
Manque d'entretien propice du standing de l'hotel
Stayed 2 nights in Feb 2023

2/10 Terrible

THOMAS D'ACQUIN

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Le contexte général hors de la ville, en bordure de lagune est bien mais seulement pour regarder de loin, car lagune n'est pas balnéaire. Pour le reste C'EST HORRIBLE. Très sale, aucune manutention depuis des années facilement visible dès la reception et cela se poursuit aux ascenseurs dont le seul qui fonctionne est dégoûtant. Le couloir qui mene aux chambre manque d'illumination digne d'un hotel 4 étoiles, la moquette est très sale et pue, de grosses tâches sont visibles partout, sur les mures, les portes, le plafond qui présente des tâches d'infiltration et moisissures. C'est incroyable qu"une icône del l'hôtellerie Abidjan comme le golf hotel soit réduit à niveau. J'avais réservé une chambre supérieure mais ils m'ont donné une standard très sale, avec des toiles d'araignée autour du lit et des abajours. J'avais le frigobar, très bruillant posé directement mais pas fixé, sur un vieux meuble au chevet du lit, et donc chaque foi que je l'ouvrais il risquait de tomber. Le wifi de lhotel ne fonctionne pas dans les chambres, j'ai me pleindre pour le obliger à installer un post wifi dans la chambre. Si vous allez sur site internet vous verrez qu'il n'y à pas d'images de la sale de bain, c'est fait exprès car elle est indigne d'être nommée ou considérée comme telle. Une seule petite serviette blanche mais presque jaunie. Lavabo vieux sale et souillé, absence de sèche cheveux. Le petit bacon est invivable car il est occupé par le moteur de la climatisation, très bruillant.
Stayed 12 nights in Jul 2022

8/10 Good

Verified traveller

Business traveller
Disliked: Room comfort
Stayed 5 nights in Mar 2022

2/10 Terrible

Akobe Yapi

Disliked: Cleanliness, amenities, property conditions & facilities
rien
Stayed 14 nights in Mar 2022