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Reviews of Nordic Hotel

4.5 out of 5
Nordic Hotel
At BluCabana, Mabushi, Plot 1322 Shehu Yaradua Blvd., Abuja

Reviews

8.8

Excellent

Rating 10 - Excellent. 72 out of 133 reviews" "
Rating 8 - Good. 46 out of 133 reviews" "
Rating 6 - Okay. 9 out of 133 reviews" "
Rating 4 - Poor. 3 out of 133 reviews" "
Rating 2 - Terrible. 3 out of 133 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Blanetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant, “BluCabanna” is on site and a great place to hang out with friends & family. Their menu is very extensive and delicious.The hotel staff are friendly and helpful. Home away from Home
Stayed 1 night in Feb 2024
Response from Chidera.U on 8 Mar,2024
Thank you for your review! We're delighted to hear that you enjoyed your dining experience at BluCabanna and found our staff friendly and helpful. We strive to provide a home away from home for all our guests and are pleased that we could make your stay enjoyable. We look forward to welcoming you back soon!

8/10 Good

Femi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A generally nice place to stay. The manager is exceptional, he could be better supported with more empathetic front desk staff.
Stayed 9 nights in Oct 2023
Response from Chidera.U on 6 Nov,2023
Dear Femi,Thank you for your review. We're pleased to hear that you found our place generally nice to stay and that our manager left a positive impression.Your feedback about our front desk staff is appreciated, and we will work on providing them with the support and training needed to enhance their empathy and guest service.We look forward to welcoming you back and providing an even better experience in the future.Warm regards,

10/10 Excellent

Dumebi Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service, staff promptness, friendliness and professionalism
Stayed 6 nights in Oct 2023
Response from Chidera.U on 25 Oct,2023
We appreciate your kind words about our customer service, staff promptness, friendliness, and professionalism. Your feedback motivates us to continue delivering top-notch service. Thank you for choosing us!

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, though access to it is a bit rough - the main road going to it has yet to be finished! Suffers from the usual Nigerian power fluctuations and quite patchy wifi, but the hotel itself is lovely, the food is superb and the service was great. Would happily stay there again.
Stayed 9 nights in Sep 2023
Response from Chidera.U on 25 Oct,2023
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay despite the road access and power fluctuations. We're continuously working to improve our services, and your kind words motivate us to keep striving for excellence. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ronen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel ( but no access road)
Great hotel. No access road. Breakfast can be improved . But total had a pleasant stay.
Stayed 3 nights in Sep 2023
Response from Chidera.U on 9 Oct,2023
We appreciate your feedback and are delighted to hear you had a pleasant stay at our hotel. We'll certainly consider your suggestions for breakfast improvement. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 Good

Nabih

Business traveller
Liked: Cleanliness, staff & service, amenities
Overall good
Stayed 4 nights in Oct 2023
Response from Chidera.U on 9 Oct,2023
Thank you.

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Chidera.U on 9 Oct,2023
Thank you. :-)

8/10 Good

Obiebelem

Stayed 3 nights in Aug 2023
Response from Chidera.U on 4 Sept,2023
Thank you for your review

10/10 Excellent

Masam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2023
Response from Tersoo N. on 18 Jul,2023
Dear Masam,Thank you kindly for your review.We appreciate your patronage and look forward to welcoming you to our facility again.Warm Nordic Regards,Tersoo.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cunningly cutting costs on badly run?
It started off as refreshing alternative to the Sheraton and Hilton Transcorp, but now it’s just more of the same. On my previous stay, I booked and paid for a suite in advance and they discreetly checked me into a standard room. It took a call to the booking company to cancel for them to make the arrangements to move after the first night. This time I stayed in a deluxe room and I was cunningly charged twice. Still no sign of a response. They did not ask me to check or sign the bill of incidentals at checkout, it went straight into an envelope. The room itself was disappointing. Air conditioning was noisy but worked. There was no hot water during my stay. At night the music from the bar at reception kept me awake. I don’t understand their preference for giving you two single duvets on a king bed. Is it to save money? They have given up on maintenance. The ornamental clock did not work. Skirting boards were missing from the wall. The room is advertised as including slippers and robes, but they were not included. The soles of my feet turned grey between the shower and bed. The Hotels.com booking says the room comes with a bottle of wine — it didn’t. Service at the bar was poor, with monosyllabic staff. One insisted on escorting me back to my room with 3 soft drinks that I could have carried in my hands, let alone my bag. Check-in was good. Check-out was poor. The glum man at reception took over 10 minutes for a one night stay.
Stayed 1 night in Feb 2023
Response from Tersoo. on 28 Feb,2023
Dear Esteemed Guests,Thank you for your review.We regret every negative experience you encountered during your stay with us.Your expression will surely help us to improve on our services to our guests. All concerns are noted and will be given due considerations.We apologise for the inconveniences.Thank you for your patronage.Warm Nordic Regards,Tersoo.

6/10 Okay

Queen

Travelled with partner
I had a terrible stay.. there’s no variety to the breakfast buffet and I was told I get a bottle wine per stay but i got 1first day and the second day zero and when I asked they argued and never gave me… again false advertisement to get customers and they never fulfill it which is stealing so this will be my last time staying here or ever introducing anyone to this hotel until they change their ways.
Response from Tersoo. on 31 Jan,2023
Dear Queen,Thank you for your review.We appreciate your patronage but we will NOT accept the unjustified claim on our brand.The promotion stated 1 BOTTLE OF WINE PER STAY and not PER DAY. You were served a bottle of wine when you checked in.Kindly seek clarification from Expedia please.Warm Nordic Regards,

10/10 Excellent

Dayo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Nordic Hotel experience was a pleasant surprise, will definitely be back.
Response from Tersoo. on 7 Nov,2022
Dear Dayo,Thank you for your review.We appreciate your patronage and we look forward to your next visit.Warm Nordic Regards,Tersoo.

10/10 Excellent

Dayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nordic Hotel's been a pleasant surprise, I'll definitely be back.
Response from Tersoo. on 2 Nov,2022
Dear Dayo,Thank you for your review.We are excited reading your review, and we look forward to your return.Thank you for sharing your experience and we appreciate your patronage.Warm Nordic Regards,Tersoo.

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful except the mattress was like sleeping on a board. Staff was friendly and helpful.
Stayed 3 nights in Oct 2022
Response from Tersoo. on 24 Oct,2022
Dear Tracy,Thank you for your review.We sincerely apologize for the challenge with the mattress. We use spring mattress in all our rooms, we will check with the room and do the needful.Thank you for your patronage and we hope to have you stay with us again.Warm Nordic Regards,Tersoo.

10/10 Excellent

Adrienne

Stayed 1 night in Aug 2022
Response from Tersoo. on 5 Sept,2022
Dear Adrienne,Thank you for your review.We appreciate your patronage and look forward to having you stay with us again.Warm Nordic Regards,Tersoo

8/10 Good

Peter

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Still one of the best places to stay in Abuja, however, I had to beg for the upgrade and wine.
Stayed 1 night in Aug 2022
Response from Tersoo. on 5 Sept,2022
Dear Peter,Thank you for your review.We sincerely apologise for any inconvinience you encountered during your stay with us.We hope we can have another opportunity to correct the wrongs.Thank you for your patronage.Warm Nordic Regards,Tersoo.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Abuja with friendly staff.
Stayed 1 night in Aug 2022
Response from Tersoo. on 5 Sept,2022
Dear Peter,Thank you kindly for your review.We appreciate your patronage and hope to have you stay with us again and again.Warm Nordic Regards,Tersoo.

10/10 Excellent

Dumebi Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a great stay
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay!
Really lovely hotel in Abuja, so clean and really gives a true Scandinavian feel. Had a bit of WIFI issues in my room.
Stayed 5 nights in May 2022

2/10 Terrible

Tarik

Business traveller
Disliked: Staff & service, room comfort
To be avoided
The quality and variety of the food at the breakfast was horrible. It took them 40min to bring an omelet and they did a mistake on it. Very poor choice of food at the buffet. The TV wasnt working in my room. I reported it twice. It wasnt fixed. For sure i ll not go there again. For me it doesnt deserve the 5 stars. It doesnt look like one.
Stayed 2 nights in May 2022

8/10 Good

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great
Stayed 7 nights in May 2022

2/10 Terrible

John

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Staff just do not have a clue!
Stayed 8 nights in Mar 2022

4/10 Poor

John

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer service built for frustration
Hotel is comfortable and ok but the customer service is basically zero! Breakfast takes up to 40 mins to arrive which given that it is a very very simple basic menu is not acceptable. Report to management and despite the apologies changes nothing! The hotel.com gold rewards are not honoured (as is common with most hotels but hotels.com do not acknowledge that fact) with upgrades not offered even though they were bookable! Try to contact hotels.com priority line or chat assistance and consistently cut off or sent error message! Waste of time! Frustrating stay as easy to make this hotel a good one but they won’t try to improve so why return.
Stayed 2 nights in Mar 2022

10/10 Excellent

Blanetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very safe at the property. The BluCabana restaurant was very convenient and had a variety of dishes. The free breakfast could use some upgrading. But I highly recommend this for those of us who are looking for a quiet, restful environment.
Stayed 3 nights in Mar 2022

6/10 Okay

Nomso

Stayed 2 nights in Feb 2022

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location and great customer service from all staff they were very helpful and friendly, particularly Caleb on the front desk. Blue Cabana was conveniently located next door which was great for pool access and ordering food when needed.
Stayed 10 nights in Jan 2022

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A very well-run property with extra helpful staff. Very Scandinavian minimalist but quiet and well maintained.
Stayed 9 nights in Jan 2022
Response from Abuchi on 25 Jan,2022
Dear Tom, Thank you for taking the time out to leave a review for us on this platform. We are very happy that you had a nice stay and the staff were helpful. We look forward to having you around with us. Warm Nordic Regards.

10/10 Excellent

Chenlingzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Helpful hotel staff = pleasant time spent. :).
Stayed 3 nights in Jan 2022

10/10 Excellent

Chenlingzi

Business traveller
Thank you for being patient with me and aiding to my needs.
Stayed 1 night in Jan 2022

8/10 Good

Chenlingzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's how a four-star hotel should be. :) Highly positive for going to become a five-star hotel. Eko hotel in Lagos used to be a five-star hotel but they do not follow Covid-19 Health protocol. And the price range of the food not only it was not authentic, but also overly priced--Tex Mex cooked by a caucasian? Staffs takes what they found to be convenient when they cleaned my room--My wooden spoon was stolen, my incense holder was stolen... People from the southern states are up to no good. Whereas, Abuja is safe, with less crime rate, and is very friendly. Only hope the drivers can follow the same road standards internationally. There are lanes, one must follow The Driver's manual and Traffic rules, before somebody get hurt. --A constructive reminder.
Stayed 3 nights in Jan 2022

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Good!
It was a very comfortable stay. I opted for early check-in at half the room rate and was upgraded due to the lack of room availability. Unfortunately, my room AC was not working, so I struggled with the heat. I was offered another room to sleep in at night after several attempts to fix the AC. I really enjoyed the restaurant close by. Overall, I did enjoy my stay.
Stayed 1 night in Dec 2021

8/10 Good

Ada

Stayed 3 nights in Nov 2021
Response from Abuchi on 14 Dec,2021
Thank you for your review

10/10 Excellent

Christopher

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly and efficient staff. Rooms are clean, quiet and comfortable.
Stayed 1 night in Oct 2021

8/10 Good

Emily

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2021

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve stayed at in Abuja. Clean, quiet and comfortable rooms. Friendly and efficient staff.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and peaceful location. There was a lot of greenery surrounding the walkways outside the hotel. You have direct access to the beautiful pool and gym at the Blu Cabana restaurant next door. The room was super clean and there was really nice interior all throughout the hotel. There’s also complimentary breakfast with options for alternatives if you choose. Overall it was nice and cosy with a minimalist style that gave off this sort of peaceful vibe.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best places to stay in Abuja.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
I had stayed a night at this hotel before and it seemed good (late check-in, early check out). The hotel itself is very nice looking, you get water in the room everyday, the staff are nice but not helpful. (They literally didn’t resolve any of my issues- they were just nice that’s it) The breakfast is very limited so chances of getting the order wrong are slim - on one day, it took them 1hr to bring my breakfast out (croissant and scrambled eggs) and when they brought it out, not only was it the wrong thing, they also didn’t apologise for bringing it late. When I complained to the assistant manager he said they had run out that’s why I was given something else (with telling me or explain to me why my food was late prior to complaining.) the assistant manager promised a compensation but nothing was offered. The AC in the room also stopped working so I slept in the heat for 2 days. They did offer a room change at about 8pm (I had reported the AC at about 10:45am) but there was no point as I was on my way out to be back for 12:30am and checking out the next morning. It didn’t make any sense to move rooms at that time
Stayed 7 nights in Apr 2021
Response from Abuchi on 20 Apr,2021
Dear Anonymous, Thank you for leaving a review for us on this platform. I apologise for the time it took for your breakfast to be served as we were having some in-house issues. It would interest you to know that the issues have been resolved in regards to the timing of the breakfast. We are sorry for the inconveniences caused because of the AC, and as such I would like to offer you a free night for your next visit. We hope to have you back with us to share in a more positive experience. Warm Nordic Regards,

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2020
Response from Abraham Gowono on 16 Dec,2020
Thank you for your review. We look forward to welcoming you at the Nordic Hotel Abuja.

10/10 Excellent

Uduak, California

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambience, courteous staff, very relaxing atmosphere. I still felt like I was in the US.
Stayed 1 night in Dec 2020
Response from Abraham Gowono on 9 Dec,2020
Thank you so much for your wonderful comments. We are glad you enjoyed your stay, we look forward to welcoming you again.

10/10 Excellent

Omoria

Stayed 1 night in Oct 2020
Response from Abraham Gowono on 16 Nov,2020
Thank you for staying with us at the Nordic Hotel. We look forward to welcoming you again.

10/10 Excellent

Omoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Abuchi on 12 Oct,2020
Dear Omoria, Thank you for leaving a 10 out of 10 review for us. We hope to aspire to meet up to and exceed expectations of our Guests. We look forward to having when next you visit Abuja. Warm Nordic Regards,

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Abuja
Nordic Hotel is a fantastic place to stay in Abuja! Amazing & friendly service, great decor, and a relaxing atmosphere.
Stayed 1 night in Feb 2020
Response from Abuchi on 4 Mar,2020
Dear Anonymous, Thank you for giving us a 10 out of 10 rating. We are delighted that you loved our hotel with its "great decor and relaxing atmosphere". We can't wait to have you back here with us. Warm Nordic Regards,

8/10 Good

Maimuna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Abuchi on 2 Mar,2020
Dear Maimuna, Thank you for giving us an 8 out of 10 rating on this platform. We look forward to having you back at our hotel. Warm Nordic Regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Abuchi on 27 Feb,2020
Dear Anonymous, Thank you for giving us a 5 out of 5 rating. Warm Nordic Regards,

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Abuchi on 27 Feb,2020
Dear Anonymous, Thank you for giving us a 4 out of 5 rating. Warm Nordic Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, courteous staff, superb service. The Nordic has become my default hotel destination in Abuja. Its environment is conducive for work, leisure and rest.
Stayed 10 nights in Jan 2020
Response from Abraham on 31 Jan,2020
Thank you for the wonderful review of our property. We are glad to know our hotel is now your default destination in Abuja. We look forward to welcoming you again and again. Warm Nordic Regards, Abraham

10/10 Excellent

Kathleen

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The price is great for all the amenities that is available. The environment is quiet and I felt very safe. I enjoyed my stay.
Stayed 2 nights in Dec 2019
Response from Abuchi on 23 Dec,2019
Dear Anonymous, Thank you for taking the time out to give us this review. We are delighted to hear that you enjoyed your stay at our hotel, and as such we look forward to having you back with us so we can share in another wonderful experience. Warm Nordic Regards.