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Encanto Acapulco

5.0 star property
Luxury resort with 2 restaurants and full-service spa

Choose dates to view prices

Encanto Acapulco offers ocean views and comfort. Refresh with facials or hot stone massages at Spa Mar Abierto, then enjoy Mexican dishes at two restaurants. The property features a swim-up bar, sun-drenched outdoor pool with loungers, and free WiFi in all rooms.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Room service
The current price is S$549
includes taxes & fees
23 Nov - 24 Nov

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Ocean Balcony Suite - King

1 bedroom, premium bedding, minibar, in-room safe

Ocean Balcony Suite - King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Pillow menu
Renovated in 2024
Premium bedding
  • 61 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Pool Villa - King

1 bedroom, premium bedding, minibar, in-room safe

Ocean Pool Villa - King

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
LCD TV
Pillow menu
Renovated in 2024
  • 114 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Balcony Suite - 2 Double

1 bedroom, premium bedding, minibar, in-room safe

Ocean Balcony Suite - 2 Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Pillow menu
Renovated in 2024
Premium bedding
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Designer Suite - King

1 bedroom, premium bedding, minibar, in-room safe

Ocean Designer Suite - King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Pillow menu
Renovated in 2024
Premium bedding
  • 93 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887

What's nearby

  • Chapel of Peace - 3 min drive - 1.5 km
  • Icacos Beach - 7 min drive - 4.2 km
  • Punta Diamante Beach - 7 min drive - 4.2 km
  • Arena GNP Seguros - 11 min drive - 6.7 km
  • La Quebrada Cliffs - 26 min drive - 13.1 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 15 min drive

Restaurants

  • ‪Sí Señor Acapulco - ‬8 min drive
  • ‪Praya - ‬8 min drive
  • ‪Zibu - ‬4 min drive
  • ‪Hotel Encanto - ‬5 min walk
  • ‪Sirocco - ‬4 min drive

About this property

Encanto Acapulco

Luxury boutique resort located near Chapel of Peace with rooms refurbished in 2024
Located close to Botanical Gardens of Acapulco and Arena GNP Seguros, Encanto Acapulco provides a swim-up bar, a poolside bar and a free daily manager's reception. Indulge in aromatherapy, a hot stone massage and a body treatment at Spa Mar Abierto, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. In addition to a terrace and a garden, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool along with sunloungers, pool umbrellas and a swim-up bar
  • Free valet parking
  • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and an electric car charging station
  • Babysitting (surcharge), a front desk safe and luggage storage
Room features
All guest rooms are individually furnished, and feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and air conditioning.
Other amenities include:
  • Children's slippers and travel cots
  • Bathrooms with rainfall showers and free toiletries
  • 42-inch LCD TVs with streaming services and premium channels
  • Furnished balconies or patios, wardrobes/cupboards and daily housekeeping

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9.4 out of 10, Exceptional, 724 reviews
The price is S$588
includes taxes & fees
17 Nov - 18 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free covered valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: USD 35 to 55 for adults and USD 20 to 40 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • Restaurante Origen
  • RestauranteTerraza

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Travel cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (1,018 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the bay
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2009
  • Designated smoking areas
  • Local artist showcase
  • No plastic water bottles
  • Renovated guestrooms - January 2024
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • IPod dock
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 35 to 55 for adults and USD 20 to 40 for children
  • Airport shuttle fee: USD 90 per vehicle (return, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 11 years old are not allowed in the swimming pool without adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Encanto Acapulco
Encanto Hotel
Hotel Encanto Acapulco
Encanto Acapulco Hotel
Encanto Acapulco Resort
Encanto Resort
Hotel Encanto
Encanto Acapulco Resort
Encanto Acapulco Acapulco
Encanto Acapulco Resort Acapulco

Frequently asked questions

Does Encanto Acapulco have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Encanto Acapulco?

As of 11 Nov, 2025, prices found for a 1-night stay for 2 adults at Encanto Acapulco on 23 Nov, 2025 start from S$549.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Encanto Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at Encanto Acapulco?

Valet parking is free at this property.

What time is check-in at Encanto Acapulco?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Encanto Acapulco?

Checkout is at noon.

Does Encanto Acapulco provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 90 per vehicle applies.

Where is Encanto Acapulco located?

Located in Brisas del Marqués, this luxury resort is 1.8 mi (3 km) from Chapel of Peace, and within 6 mi (10 km) of Arena GNP Seguros and Botanical Gardens of Acapulco. Plaza Isla Diamante and Forum de Mundo Imperial are also within 9 mi (15 km).

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Encanto Acapulco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 343 out of 493 reviews
Rating 8 - Good. 90 out of 493 reviews
Rating 6 - Okay. 25 out of 493 reviews
Rating 4 - Poor. 13 out of 493 reviews
Rating 2 - Terrible. 22 out of 493 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Magally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in May 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing

10/10 Excellent

Noely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy agradable ,el personal de recepción muy amable , nos recibieron con unos tragos muy originales del estado de Guerrero, las vistas preciosas a la bahía y la puesta de sol fue el mejor escenario, volveremos pronto!
Stayed 1 night in Sep 2025

2/10 Terrible

Rafael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La propiedad necesita mantenimiento urgente. Se llama DES Encanto porque llegas con altas expectativas por lo que pagas y termina desencantado. JAMÁS volvería por lo que pagas y lo que ofrece el hotel. Está desproporcionado completamente. Con ese mismo costo puedes buscar una opción que si valga lo que pagas.
Stayed 1 night in Sep 2025

2/10 Terrible

Ursus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca terrible. Toda despintada y sucia. El servicio de los meseros muy malos El check inn era a las 3:00 pm y nos dieron la habitación hasta las 4:30 pm.
Stayed 2 nights in Sep 2025

10/10 Excellent

Patricio Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tpdo muy bueno.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities
Nos quedamos sin agua a medio gas njsbonae en la regadera
Stayed 3 nights in Apr 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Mar 2025

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen hotel que todavía tiene posibilidades de

En general todo el personal muy atento. Hubo algunos detalles, desde tener que mandar a alguien de mantenimiento para arreglar una llave que goteaba, un tubo de la regadera zafado y lo más increible de todo, no tenían cobijas!!! Frente a nuestra alberca hubo un espejo de agua que hoy se ve muy desarreglado y una obra parada que afecta la vista y la decoración. Por último, nos llevamos la sorpresa de que permiten apartar camastros... lo cual no es digno de un hotel de esta categoría.
Stayed 2 nights in Apr 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Simplemente maravilloso!!
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es una maravilla. La atención de todo el personal es muy muy muy bueno. Sin duda regresaré como lo hemos hecho antes. Todo el staff nos brindó la mejor de las atenciones. Gracias totales.
Stayed 3 nights in Mar 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel viejo y sucio

El hotel tenía sábanas y toallas viejas. La habitación tenia una limpieza deficiente, el piso tenía mucho polvo. Pedimos servicio al cuarto y tuvimos infección estomacal por una hamburguesa en mal estado. En general el hotel no tiene mantenimiento y la limpieza fue muy mala. Hace unos años nos había gustado este hotel, pero actualmente ha decaído.
Stayed 2 nights in Feb 2025

8/10 Good

Luis Gerardo

Liked: Cleanliness, property conditions & facilities
Es una belleza de hotel, sin embargo hay que darle mantenimiento a la alberca. El servicio del mesero de la alberca es pésimo, está enojado, en la cuenta agrega platillos que no pedimos. Es grosero. La habitación es una belleza, faltan amenidades, el jabón es escaso. El servicio del restaurante es lentísimo. Los alimentos muy buenos Amo el hotel! seguiremos visitándolo, ojalá hagan algo con el mesero de la alberca! ,
Stayed 3 nights in Feb 2025

4/10 Poor

María del Rocío

Liked: Cleanliness, staff & service, room comfort

Decepcionada

Por el precio que pagas esperas mucho, pero en nuestra experiencia faltaron muchas cosas, cuando llegamos (6pm) no tenían nuestra habitación, esperamos como 3 horas y nos la dieron una habitación que tenía fuga de agua y la tele no servía :/ La comida es mala. El hotel es hermoso y el servicio bueno pero le hace falta calidad a las cosas.
El atardecer se ve precioso del Hotel
Tiene un diseño arquitectónico muy cool
La habitación que teníamos Fue con alberca privada
Stayed 2 nights in Feb 2025

4/10 Poor

FRANCISCO

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bonito, pero no volveré

El hotel muy bonito y la comida espectacular. Las albercas necesitan mantenimiento. Durante mi estancia pedí una cobija y me dijeron que “no manejaban cobijas” ¿en un hotel? me pareció bastante anormal. Todo lo demás estuvo perfecto hasta nuestro check out. Lo hicieron bastante complicado y hasta ahora me siguen poniendo pretextos para no entregarme mi factura.
Stayed 4 nights in Dec 2024

8/10 Good

German

Liked: Cleanliness, staff & service, property conditions & facilities
Alimentos un poco malos servicio excelente
Stayed 1 night in Oct 2024

6/10 Okay

Jorge

Liked: Cleanliness, room comfort

No tan bien...

Desafortunadamente a la llegada fue un problema que nos dieran la habitación temprano aun y cuando el hotel estaba casi vacio. Les avisamos un día antes y por mas que les pedimos que fueran flexibles ya que veniamos muy cansados, no quisieron. Algunos meseros son de primera pero uno que otro mesero y alguna recepcionista con pesima actitud. Es un gran hotel pero se le ve la falta de mantenimiento y poca ocupación.
Stayed 3 nights in Sep 2024

10/10 Excellent

Paulina García

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnífico y la atención de primera
Stayed 3 nights in Jul 2024

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Servicio al cliente de primera

El hotel es muy bonito con un lenguaje arquitectónico único. La comida excelente también. Pero lo mas destacable fue que siempre nos atendieron muy bien. El hotel estaba en remodelación en algunas secciones y se escuchaba ruido en la habitación pero en el momento en que llamé a recepción para comentar esto dejaron de trabajar y llegó el silencio. Esa y otras peticiones las cumplieron sin dudar. Yo soy hotelero y aprecio mucho cuando el servicio al cliente es siempre con un "sí". Bien por todo el equipo de Encanto
Stayed 3 nights in Jun 2024

2/10 Terrible

Jaime Ariel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia horrible

No me recibieron, no pude cancelar y solo perdi mas de $20,000 pesos, horrible la atención
Stayed 3 nights in Jun 2024

6/10 Okay

Diego

Liked: Cleanliness, amenities, property conditions & facilities
The service is friendly but really slow
Stayed 2 nights in May 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️
Stayed 3 nights in Apr 2024

8/10 Good

Paco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bonito. Las instalaciones están muy bien. Pero la habitación que reservamos, es con alberca privada, pero no la calientan, está muy fría. El cancel para salir a la alberca, está muy pesado y es difícil abrirlo , por lo que es bastante incómodo estar entrando y saliendo. La comida extremadamente cara, de sabor bien, pero normal.
Stayed 3 nights in Feb 2024

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Además de las condiciones insalubres, el hotel se negó a devolverme el dinero a pesar de los problemas evidentes. El personal era grosero e indiferente, la comida dejaba mucho que desear y las instalaciones estaban en un estado lamentable. Fue una experiencia completamente insatisfactoria.
Stayed 3 nights in Jan 2024

2/10 Terrible

Pablo David

Disliked: Staff & service, property conditions & facilities
Se me hace una falta de respeto que no hayan dejado cancelar o cambiar fechas por la tempestad del huracán, el agua olía a caño, el servicio era nefasto, dos veces no tuve agua en la habitación, la comida era malísima, no entiendo porque cobran el IVA en alimentos y la cena de fin de año horrible. Es una falta de respeto que no contesten las llamadas y tú sabes si quieres o darle la oportunidad al hotel y al final te cobran 530 de propinas diario, tú sabes si lo dejas o no es un robo total y la vdd nunca en mi vida regresaría a ese lugar
Stayed 5 nights in Dec 2023