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Reviews of Holiday Inn Express Acworth - Kennesaw Northwest, an IHG Hotel

2.5 out of 5
Holiday Inn Express Acworth - Kennesaw Northwest, an IHG Hotel
200 North Point Way, Acworth, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 127 out of 257 reviews" "
Rating 8 - Good. 66 out of 257 reviews" "
Rating 6 - Okay. 34 out of 257 reviews" "
Rating 4 - Poor. 13 out of 257 reviews" "
Rating 2 - Terrible. 17 out of 257 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lori, Hoover

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Quick overnight stop.
Stayed 1 night in Mar 2024

6/10 Okay

Ginger

Stayed 2 nights in Mar 2024

2/10 Terrible

Kesha

Stayed 2 nights in Feb 2024

6/10 Okay

Robert

Travelled with family
Disliked: Room comfort
The beds were too soft. Lighting was almost non existsmt. TV streaming did not have the band width to handle all the rooms. House keeping did not make the beds and only left one wash cloth. Breakfast was lacking in choices. Will not stay there again
Stayed 3 nights in Jan 2024

2/10 Terrible

Linds

Travelled with family
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Disliked: Staff & service
Dissappointing
This hotel was only average. It was convenient. When I arrived, there was no one at the desk. The staff member on duty was sitting in the lobby playing games on her phone. I was not greeted at all and she never once smiled. She did not ask me anything - not for my ID, not how many keys, etc. She stared at me until I said I had a reservation. Breakfast was ok, but not up to Holiday Inn's usual standard. Food ran low and was not replenished.
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Florin

Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Scott

Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

janice

Liked: Cleanliness, staff & service
Older building but very clean
Stayed 3 nights in Oct 2023

10/10 Excellent

Ladean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Sep 2023

6/10 Okay

Janie M

Stayed 2 nights in Sep 2023

2/10 Terrible

Tara

Business traveller, Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Herbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
A really nice hotel. Tina at the front desk was great ! Pool was cold but felt good on a very hot day !
Stayed 1 night in Aug 2023

10/10 Excellent

Shonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

4/10 Poor

William

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
What we liked: Shower and water pressure was fabulous. Staff was nice. Bed wasn't firm so we slept well. What we didn't like: - My wife and I spent a 5-day stay scooping up and disposing of millipedes in our room, about 15/day. Gross! Nothing stopped them and we had no other choice but to stay in the room. We were in town for an AAU basketball tournament and no other rooms in the area were available. Hotel staff paid lip service to the problem. We were offered the only other available room but a previous guest smoked in it. Yuck! - The doors are old, have large gaps with the doorframe, and stick. My boys had to bang their door hard just to open it. - The breakfast was inedible. Yeccchhh! - Our bathroom fan rattled so loudly, it gave you a headache - TV had frequent glitches in the video. Annoying. - We endured a constant, feint, beeping sound for 3 days until we discovered it was the bed headboard. Unplugged it. - In-room clock didn't work - Very noisy. We were right next to the stairwell and an outdoor exit. We used earplugs to sleep. - Room 101 should be taken out of service and fumigated and repaired. - Overall, just a high-traffic, painted over, old hotel that was "updated" with the IHG room decor. I liked Holiday Inn Express until this stay. I'm likely to be more circumspect in the future.
Stayed 4 nights in Jul 2023

10/10 Excellent

Ricky, Indianapolis

Stayed 1 night in Jul 2023

10/10 Excellent

Ercan

Travelled with family and small children
Lots of dead bugs on bathroom floor.
Stayed 1 night in Jul 2023
Response from Marcus Humphries on 12 Jul,2023
Sincerely, Marcus HumphriesAssistant General ManagerHoliday Inn Express Acworth

8/10 Good

Cynthia

Stayed 1 night in Jul 2023
Response from Marcus Humphries on 12 Jul,2023
At Holiday Inn Express Acworth we consider our guests like family! We know that you have many other options when choosing where to stay in Kennesaw/ Acworth area. The fact that you chose Holiday Inn Express Acworth is a great honor for us. We sincerely hope you enjoyed your stay and will come back again!Sincerely, Marcus HumphriesAssistant General ManagerHoliday Inn Express Acworth

10/10 Excellent

Cristina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Marcus Humphries on 12 Jul,2023
At Holiday Inn Express Acworth we consider our guests like family! We know that you have many other options when choosing where to stay in Kennesaw/ Acworth area. The fact that you chose Holiday Inn Express Acworth is a great honor for us. We sincerely hope you enjoyed your stay and will come back again!Sincerely, Marcus HumphriesAssistant General ManagerHoliday Inn Express Acworth

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we arrived to check in there was no one at desk. Once in our room, I had to ask attendant for a different coffee maker as the original would not make coffee. He was very thoughtful about this and when we decided on purchasing a candy bar, he said gratis. The next morning , between 6:30-7:00we were ready to begin our trip home after breakfast but nothing was prepared . We were biding our time enjoying coffee when I noticed a woman carrying what appeared to be grocery bags of groceries walk through lobby & into kitchen area. By now it was 7:30 AM. Yes, we waited until we were fed before checking out & again , no one at desk. This will not affect our future reservations at HIE as we know sometimes, things happen. PS.. a light above the coffeemaker area would be welcomed and trash can by the desk. Thanks again for a great nights sleep.
Stayed 1 night in Jun 2023
Response from Marcus Humphries on 12 Jul,2023
I understand you had a poor experience at our hotel during your stay. We at Holiday Inn Express Acworth pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.Please allow us the opportunity to make it right if you choose to stay with us again Sincerely, Marcus HumphriesAssistant General ManagerHoliday Inn Express Acworth

10/10 Excellent

Cristina

Stayed 1 night in Jun 2023
Response from Marcus Humphries on 12 Jul,2023
At Holiday Inn Express Acworth we consider our guests like family! We know that you have many other options when choosing where to stay in Kennesaw/ Acworth area. The fact that you chose Holiday Inn Express Acworth is a great honor for us. We sincerely hope you enjoyed your stay and will come back again!Sincerely, Marcus HumphriesAssistant General ManagerHoliday Inn Express Acworth

6/10 Okay

Chad

Business traveller
Decent
Stayed 1 night in Jun 2023
Response from Marcus Humphries on 12 Jul,2023
I understand you had a poor experience at our hotel during your stay. We at Holiday Inn Express Acworth pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.Please allow us the opportunity to make it right if you choose to stay with us again Sincerely, Marcus HumphriesAssistant General ManagerHoliday Inn Express Acworth

6/10 Okay

Nilcia, Port St Lucie

Liked: Cleanliness
Booked 2 rooms weeks ahead of my stay and requested adjacent rooms or at least rooms on the same floor. Only one of the room was ready when we arrived. Had to wait about an hour for the second room to be available. Pool was not available either. No toilet paper and bath soap in one of the rooms. However the staff was very helpful and accommodating.
Stayed 2 nights in Jun 2023
Response from Marcus Humphries on 12 Jul,2023
At Holiday Inn Express Acworth we consider our guests like family! We know that you have many other options when choosing where to stay in Kennesaw/ Acworth area. The fact that you chose Holiday Inn Express Acworth is a great honor for us. We sincerely hope you enjoyed your stay and will come back again!Sincerely, Marcus HumphriesAssistant General ManagerHoliday Inn Express Acworth

10/10 Excellent

Janielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed 2 nights the housekeeper was so nice. She stayed checking on our room to make sure it was cleaned every day. The hotel has Dove soap, lotion, and body wash available to use in the bathroom. We will definitely stay here again in Acworth, GA. Free complimentary breakfast every morning.
Stayed 2 nights in May 2023
Response from Marcus Humphries on 12 Jul,2023
At Holiday Inn Express Acworth we consider our guests like family! We know that you have many other options when choosing where to stay in Kennesaw/ Acworth area. The fact that you chose Holiday Inn Express Acworth is a great honor for us. We sincerely hope you enjoyed your stay and will come back again!Sincerely, Marcus HumphriesAssistant General ManagerHoliday Inn Express Acworth

10/10 Excellent

Priscilla

Stayed 1 night in May 2023
Response from Marcus Humphries on 12 Jul,2023
At Holiday Inn Express Acworth we consider our guests like family! We know that you have many other options when choosing where to stay in Kennesaw/ Acworth area. The fact that you chose Holiday Inn Express Acworth is a great honor for us. We sincerely hope you enjoyed your stay and will come back again!Sincerely, Marcus HumphriesAssistant General ManagerHoliday Inn Express Acworth

10/10 Excellent

Rebekah

The place felt good to me. It was just what i needed to feel safe and relaxed to rest,and it is in a good location to meet ones needs overall.
Stayed 1 night in May 2023
Response from Marcus Humphries on 12 Jul,2023
At Holiday Inn Express Acworth we consider our guests like family! We know that you have many other options when choosing where to stay in Kennesaw/ Acworth area. The fact that you chose Holiday Inn Express Acworth is a great honor for us. We sincerely hope you enjoyed your stay and will come back again!Sincerely, Marcus HumphriesAssistant General ManagerHoliday Inn Express Acworth

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Antwon

Stayed 1 night in Apr 2023

10/10 Excellent

Alice, Acworth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Friendly efficient staff
Stayed 1 night in Apr 2023

10/10 Excellent

Kyle

Stayed 1 night in Mar 2023

10/10 Excellent

Felecia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Laura, Nashville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The desk staff upon arrival and in the morning was phenomenal- personable, kind and helpful. I was frustrated by the equipment in the fitness room- the treadmill, bike and elliptical were all out of order; not one was fully functioning. The first floor ice maker was also out of order and the light on our bathroom mirror did not work. Breakfast was good and the room was clean, but other things were in disrepair.
Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC unit in room made loud awful noise. Kept us up alot of the night
Stayed 1 night in Feb 2023

2/10 Terrible

Ruby, Godfrey

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked a "2 bedroom suite" per my expedia confirmation. Room was one bedroom with a sofa sleeper. Desk clerk said they do not have 2 bedroom suites. Room was located above the first floor entrance. Every time someone opened the sliding glass entry doors we could hear it in our room - all night long. Sounded like opening and closing a metal file cabinet drawer. Road noise due to tractor trailers parking in front of the hotel. Room was so dark and depressing, not enough lights to read by . Window was blocked by concrete facade. Had to ask twice for linens for the pull out sofa bed. Brought one fitted sheet and a blanket. Mentioned noise issues to front desk clerk upon check out. He shrugged his shoulders and said, "we have people checking in all night." Apparently they are aware of the problem but still sell the room as an upgraded suite. First time staying in a Holiday Inn Express...
Stayed 1 night in Feb 2023

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service sucks
I booked my stay online in the parking lot out front the hotel through hotels.com. When I went inside found out that they did not except pets. So I asked for a refund and they said no no keep in mind. This was only a 20 minute timeframe from the time I booked it until I walked inside. And they did not honor a refund. But told me I could kindly pay $150 nonrefundable pet fee. I disputed the transaction with the hotel, and they declined my refund.
Stayed 1 night in Jan 2023

10/10 Excellent

Jill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2022

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access and parking
Stayed 1 night in Dec 2022

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk in shower
Stayed 1 night in Nov 2022

8/10 Good

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ty
Stayed 1 night in Nov 2022

6/10 Okay

Kipro

Ok but I had to switch rooms because the tv didnt work. Service was ok, staff was not really friendly but they answered questions and provided services. Breakfast was good, but the only choices of meat was pork sausage or bacon! What about those that dont eat pork?
Stayed 1 night in Nov 2022

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The people made it a great stay.
Stayed 1 night in Nov 2022

8/10 Good

Jeremy

Business traveller
Liked: Staff & service
Disliked: Cleanliness
No shower curtain. AC unit is making a lot of noise. Bathtub could be cleaner.
Stayed 1 night in Nov 2022

6/10 Okay

Thomas

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

EFRAIN, BOLINGBROOK

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Nov 2022

6/10 Okay

Laurel

Travelled with family
Liked: Cleanliness, staff & service
Apparently the hotel is doing renovations and as a result half the parking spaces are filled with construction materials. Of the remaining ones, half were filled with folks using trailers and parking longways across 4-5 spaces. We had to park in the4 street in front of the4 hotel. Check in was great and the lady at the front desk was fabulous. The room was comfortable and the bathroom was fine. Until my son went to take a shower - and there was no shower curtain. So we had to go back down to the lobby to request a shower curtain This was 10:30 at night so housekeeping was gone. The front desk lady found us a shower curtain - and to her credit she offered to come put it in for us, but she was busy and we did it ourselves. The next morning, Holiday Inns are supposed to have this nice hot breakfast - but not this one. They were out of everything. No hot anything no eggs, sausage pancakes, etc. No sweet rolls. All they had was some cereal and yogurt. We thought they would restock but no they just said they were out. So we had to go get breakfast somewhere else. Do not stay here unless you confirm the renovations are done and they will have breakfast.
Stayed 1 night in Oct 2022