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Reviews of Hyatt Regency Addis Ababa

5 out of 5
Hyatt Regency Addis Ababa
Meskel Square, Addis Ababa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 37 out of 56 reviews" "
Rating 8 - Good. 13 out of 56 reviews" "
Rating 6 - Okay. 2 out of 56 reviews" "
Rating 4 - Poor. 1 out of 56 reviews" "
Rating 2 - Terrible. 3 out of 56 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

LaMine

Liked: Cleanliness, staff & service, property conditions & facilities
Always expect the best at Hyatt.
Stayed 3 nights in Feb 2024

10/10 Excellent

Yolanda

Liked: Property conditions & facilities
My experience here this week was nothing short of remarkable From the moment we walked through the door I thank you for making our stay memorable
Stayed 5 nights in Jan 2024

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

BIRUK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the front desk was amazing service provided by Ms. Blen very professional and exceptional service. Also, restaurant service was also exception Ms. Yelenwork in the restaurant was exceptional.
Stayed 3 nights in Oct 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities including pool and gym. Comfortable and updated rooms.
Stayed 4 nights in Sep 2023

8/10 Good

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in central Addis. The rooms were very nice and the staff were very helpful. The bed was quite hard.
Stayed 1 night in Jul 2023

10/10 Excellent

Akhter

Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite hotel for business in Addis
Great hotel from the rooms, to the staff, to the food! I've stayed at several of the nice hotels in Addis and this is my favorite!
Stayed 4 nights in Apr 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so welcoming and helpful.
Stayed 2 nights in Apr 2023

2/10 Terrible

SHAWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was made violently ill from eating in restaurant.
Stayed 5 nights in Apr 2023

10/10 Excellent

Moshe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Pren Tsylia

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is great. Had difficulty getting staff to print a receipt upon checkout, but otherwise decent service.
Stayed 2 nights in Mar 2023

10/10 Excellent

Moshe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

6/10 Okay

Heran

Travelled with family, Business traveller
Liked: Staff & service
The food in the restaurant is horrible in 1st floor the is not Good but the get a good service Food I m not gone recommended to anyone
Stayed 1 night in Aug 2022

10/10 Excellent

MOPOI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Girmay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
The place is beautiful and the staff very polite. I'm happy at the way management responded to my queries. This is how it should be. I am also very grateful for the upgrade they gave on my booking. I recommend Hyatt Regency Addis Ababa!
A view of the famous and renovated Mesqel Sq from my room.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent luxury hotel with high end amenities, great service, and modern style.
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you are Ethiopian, I advise that you don’t stay at this hotel. It’s a great place to eat and go , but if you trying to book a room and stay , you will be treated horribly if you are Ethiopian that speaks Amharic. I was shocked because almost all the employees are local Ethiopians and you would think they will treat you well since you Ethiopian too. Wrong , you will only get treated well if you different national and talk to them in English. Me and my wife are from U.S.A and we went back home for a week vacation. We only stayed there for two night because of how we were treated by the staff just because we Ethiopians. Two different night my wife called front desk to order room service, she spoke with them in Amharic. Our orders were never transferred to the person in charge. After hours of waiting , I called the front myself and spoke to them in English and they rushed to get the orders in minutes. You will be treated as a trespasser trying to navigate the pool and other areas of the hotel. That is absolutely shame from a five star hotel , we paid the same money us the other people to stay there and we expect same treatment.These happened both night we stayed. That mad my wife mad and we decided to change hotel. My advice to your hotel is , your entire staff needs diversity training course.
Stayed 1 night in May 2021
Response from Hyatt Regency Addis Ababa on 15 Jun,2021
Dear Valued Guest, We are truly sorry to see that you and your wife had a very disappointing experience during your stay with us, to get to the core of the matter we are trying to contact you based on the address you provided during check-in. Based on your fuhrer feedback will will do our utmost best to make sure this scenario is fully addressed ,since we are an organization that is based on diversity and care. Warm Regards, Hyatt Regency Addis Ababa

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you are Ethiopian, I advise that you don’t stay at this hotel. It’s a great place to eat and go , but if you trying to book a room and stay , you will be treated horribly if you are Ethiopian that speaks Amharic. I was shocked because almost all the employees are local Ethiopians and you would think they will treat you well since you Ethiopian too. Wrong , you will only get treated well if you different national and talk to them in English. Me and my wife are from U.S.A and we went back home for a week vacation. We only stayed there for two night because of how we were treated by the staff just because we Ethiopians. Two different night my wife called front desk to order room service, she spoke with them in Amharic. Our orders were never transferred to the person in charge. After hours of waiting , I called the front myself and spoke to them in English and they rushed to get the orders in minutes. You will be treated as a trespasser trying to navigate the pool and other areas of the hotel. That is absolutely shame from a five star hotel , we paid the same money us the other people to stay there and we expect same treatment.These happened both night we stayed. That mad my wife mad and we decided to change hotel. My advice to your hotel is , your entire staff needs diversity training course.
Stayed 1 night in May 2021
Response from Hyatt Regency Addis Ababa on 15 Jun,2021
Dear Valued Guest, We are truly sorry to see that you and your wife had a very disappointing experience during your stay with us, to get to the core of the matter we are trying to contact you based on the address you provided during check-in. Based on your fuhrer feedback will will do our utmost best to make sure this scenario is fully addressed ,since we are an organization that is based on diversity and care. Warm Regards, Hyatt Regency Addis Ababa

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2020
Response from Melika on 1 Jan,2021
Dear Guest Thank you very much for your review reflecting you last visit. If you could please let us know if there is anything we should improve on, it would be highly appreciated. We’re looking forward to welcome you back soon. Warm Regards Hyatt Regency Addis Ababa

8/10 Good

Darryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2020
Response from Melika on 1 Jan,2021
Dear Guest Thank you very much for your review reflecting you last visit. We are encouraged knowing our guests are satisfied. We’re looking forward to welcome you back soon. Warm Regards Hyatt Regency Addis Ababa

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff and service ,location is good, but overpriced compared to other similar hotels worldwide
Stayed 3 nights in Mar 2020
Response from Melika on 18 Mar,2020
Dear Guest Thank you very much for your review reflecting you last visit. We are encouraged knowing our guests are satisfied. We’re looking forward to welcome you back soon. Warm Regards Hyatt Regency Addis Ababa

10/10 Excellent

Abhimanyu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Melika on 24 Feb,2020
Dear Guest Thank you very much for your review reflecting you last visit. We are encouraged knowing our guests are satisfied. We’re looking forward to welcome you back soon. Warm Regards Hyatt Regency Addis Ababa

8/10 Good

Lucía

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Melika on 20 Feb,2020
Dear Guest Thank you very much for your review reflecting you last visit. We are encouraged knowing our guests are satisfied. We’re looking forward to welcome you back soon. Warm Regards Hyatt Regency Addis Ababa

8/10 Good

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel option in Addis. Since it is fairly new, it’s your nicest option. The only downside is the area around it is very busy with traffic. I would recommend booking a garden view room if you need quiet. All the food options are excellent, the pool and gym lovely, and the spa is the best in town! I’ve stayed at the Hilton, Sheraton, and Radisson Blu in Addis and the Hyatt is just as nice if not nicer! Give it a try, you won’t be disappointed.
Beautiful pool for relaxation!
Stayed 7 nights in Feb 2020
Response from Melika on 17 Feb,2020
Dear Guest Thank you very much for your review reflecting you last visit. We are encouraged knowing our guests are satisfied. We’re looking forward to welcome you back soon. Warm Regards Hyatt Regency Addis Ababa

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable accommodations and great breakfast buffet. Would recommend!
Stayed 4 nights in Feb 2020
Response from Melika on 10 Feb,2020
Dear Guest Thank you very much for your review reflecting you last visit. We are encouraged knowing our guests are satisfied. We’re looking forward to welcome you back soon. Warm Regards Hyatt Regency Addis Ababa

8/10 Good

Kazadi

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020

10/10 Excellent

Marie-Josee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel, very comfortable. Food was great!
Stayed 1 night in Jan 2020
Response from Melika Girma on 27 Jan,2020
Dear Guest Thank you very much for your review reflecting you last visit. We are encouraged knowing our guests are satisfied. We’re looking forward to welcome you back soon. Warm Regards Hyatt Regency Addis Ababa

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Melika on 25 Nov,2019
Dear Guest Thank you very much for your review reflecting you last visit. Your comfort and enjoyment is our prime concern and therefore we were happy to see that your experience was satisfactory. Warm Regards Hyatt Regency Addis Ababa

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great first impression
Excellent stay. Room was spotless and all facilities were exceptional. Superb breakfast and friendly staff. Will definitely be back
Stayed 2 nights in Nov 2019
Response from Melika on 25 Nov,2019
Dear Guest Warm greetings from Hyatt Regency Addis Ababa. Thank you very much for your review reflecting you last visit. We are encouraged knowing our guests are satisfied. We’re looking forward to welcome you back soon. Warm Regards Hyatt Regency Addis Ababa

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service us amazing! The team at breakfast are so attentive. The check in process was great as well. I really enjoying staying here.
Stayed 3 nights in Oct 2019
Response from Melika on 15 Oct,2019
Dear Guest Warm greetings from Hyatt Regency Addis Ababa. Thank you very much for your review reflecting you last visit. Your comfort and enjoyment is our prime concern and therefore we were happy to see that your experience was satisfactory. We will share your compliments with the team as we are encouraged knowing our guests are satisfied. We’re looking forward to welcome you back in the not so distant future. Warm Regards Hyatt Regency Addis Ababa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Melika on 30 Sept,2019
Dear Guest Thank you very much for your review reflecting you last visit. We are encouraged knowing our guests are satisfied. We’re looking forward to welcome you back again. Warm Regards Hyatt Regency Addis Ababa

10/10 Excellent

KhadarAdan, Minnesota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the airport pick up, check in up to check out everything was prefect and I’ll stay again on my next trip to Ethiopia.
Stayed 2 nights in Sep 2019
Response from Melika on 17 Sept,2019
Dear Guest Warm greetings from Hyatt Regency Addis Ababa. Thank you very much for your review reflecting you last visit. Your comfort and enjoyment is our prime concern and therefore we were happy to see that your experience was satisfactory. We’re looking forward to welcome you back in the not so distant future. Warm Regards Hyatt Regency Addis Ababa

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service, great property
Amazing service. I had a minor complaint about noise and staff jumped into action and offered to switch my room to a garden view. Staff was very helpful arranging cars at a reasonable rate. The facilities and restaurants were top rate, and this is coming from someone who prefers to not eat at hotels. My one minor gripe (and a lot of newer properties have the same issue) is the open bathroom. If you need to get up to use the bathroom or want to get going before your partner, using the bathroom is noisy and disruptive. I know the open design makes the room look bigger, but it's impractical.
Stayed 4 nights in Aug 2019
Response from Melika on 16 Aug,2019
Dear Guest Warm greetings from Hyatt Regency Addis Ababa. Thank you very much for your review reflecting you last stay with us. Your comfort and enjoyment is our prime concern and therefore we were happy to see that your experience was Satisfactory. We would like to thank you for your feedback, as it only help us to improve the product and service we deliver to our guest and it has been shared with the team already. Once again many thanks for your review. We’re looking forward to welcome you back in the not so distant future. Warm Regards Hyatt Regency Addis Ababa

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Melika on 25 Jul,2019
Dear Guest Thank you very much for taking your valuable time to review us. We are encouraged knowing that our guest are satisfied. We hope to have you again soon. Warm Regrades Hyatt Regency Addis Ababa

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Melika on 23 Jul,2019
Dear Mr. Eduardo Thank you very much for taking the time to review us. We are encouraged knowing that our guest are satisfied. Warm Regards Hyatt Regency Addis Ababa

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2019
Response from Melika on 18 Jul,2019
Dear Guest Thank you very much for taking the time to review us. We are very sorry to hear your stay was less than satisfactory, if you have any detailed comment on the service it will be very much appreciated as it only help us continue to improve the product and service we offer to our guests as your comfort and enjoyment is our prime concern. We hope to have you again soon. Warm Regards Hyatt Regency Addis Ababa

10/10 Excellent

Fikirte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Addis, worth the price
Management take action very fast even if you have a small issue.
Stayed 2 nights in Jul 2019
Response from Melika on 10 Jul,2019
Dear Miss Fikirte Thank you very much for taking the time to review us, we are encouraged knowing that our guest are satisfied. Warm Regards Hyatt Regency Addis Ababa

10/10 Excellent

William

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Nice & clean
Stayed 3 nights in Jun 2019
Response from Melika Girma on 8 Jul,2019
Dear Mr. William Thank you very much for taking the time to review us, we are encouraged knowing that our guest are satisfied. Warm Regards Hyatt Regency Addis Ababa

8/10 Good

Drew

Liked: Cleanliness, property conditions & facilities, room comfort
Nice, New, Clean
Hotel was nice for our quick stay. It feels brand new, has a very nice couple of restaurants, comfortable beds. I was disappointed that despite "booking" the airport shuttle for a specific time in the morning that it was not available (it had already gone to the airport). We were quickly helped to a cab instead, but was a bit annoying. The actual hotel facilities are wonderful though and the hospitality was otherwise very nice; we'd stay again.
Stayed 1 night in May 2019
Response from Melika on 17 Jun,2019
Dear Mr. Drew Thank you very much for taking the time to review us. We are very happy to hear that you had a good experience with us. And very sorry to hear about the airport shuttle incident, we will try to work harder to accommodate all our guest transport need for the future. We hope to have you again soon. Warm Regards Hyatt Regency Addis Ababa

8/10 Good

Lebogang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Addis
Greater range of breakfast food would make it an excellent hotel. Bereket was excellent, great service, knowledgeable and he takes pride in his work
Stayed 3 nights in Apr 2019
Response from Hyatt Regency Addis Ababa on 6 May,2019
Dear Guest Thank you very much for taking the time to review us. We are glade you liked the service given by Bereket, and we will send your appreciation to him. Warm Regards

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Hyatt Regency Addis Ababa on 6 May,2019
Dear Guest Thank you for reviewing us. Warm Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Hyatt Regency Addis Ababa on 6 May,2019
Dear Guest Thank you for reviewing us. Warm Regards,

10/10 Excellent

CHANBOK

Stayed 2 nights in Jul 2022

8/10 Good

Hyung Soo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from - on 18 May,2021
Dear Valued Guest, Thank you for sharing your review. Kind Regards, Hyatt Regency Addis Ababa

10/10 Excellent

Christin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from - on 18 May,2021
Dear Christin, Thank you for the review. Warm Regards, Hyatt Regency Addis Ababa

10/10 Excellent

CAIO L F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Próximo ao aeroporto e muito confortável.
Excelente Hotel, staff extremamente simpatico e atencioso, especialmente o Sr. Hammid (acho que era esse o nome). o quarto muito bonito, bem decorado, limpo e confortável, além de café da manhã bem completo e curto trajeto até o aeroporto.
Stayed 1 night in Dec 2020
Response from Melika on 8 Jan,2021
Dear Valuable Guest We are truly glad to see that you had a very pleasant experience with us, and will like to express our gratitude for your appreciation. Warm Regards, Hyatt Regency Addis Ababa

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Hotel is clean and nice, recommend it
Stayed 5 nights in Oct 2020
Response from Melika on 2 Nov,2020
Dear Guest Thank you very much for your review reflecting you last visit. We are encouraged knowing our guests are satisfied. We’re looking forward to welcome you back soon. Warm Regards Hyatt Regency Addis Ababa