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Rating 10 - Excellent. 439 out of 835 reviews" "
10 - Excellent
439
Rating 8 - Good. 301 out of 835 reviews" "
8 - Good
301
Rating 6 - Okay. 73 out of 835 reviews" "
6 - Okay
73
Rating 4 - Poor. 17 out of 835 reviews" "
4 - Poor
17
Rating 2 - Terrible. 5 out of 835 reviews" "
2 - Terrible
5
8.6/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
10/10 Excellent
MARGARET
Travelled with family, Travelled with family and small children
Would have been great to have a coffee shop/kiosk on premises. Wonderful place to take young kids though. Just outstanding
MARGARET
Stayed 4 nights in Sep 2023
Response from West Beach Parks Team on 14 Oct,2023
Thank you so much for your 5 out of 5 review Margaret - We are so pleased to hear that you enjoyed your stay. Thank you for your feedback, we will ensure your suggestion is passed on to the relevant departments for review and consideration. We appreciate you choosing to stay with us and do hope we can welcome you back again soon!
Response from West Beach Parks Team on 14 Oct,2023
Thank you for your 5 out of 5 review Adam - We appreciate you choosing to stay with us and do hope we can welcome you back again soon!
10/10 Excellent
Brenda
Travelled with family
29 Sept,2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Everything was pretty good, But a bbq at our cabin would have been better as a family of four and husband trying to cook for us all, fresh towels would of also been great as I had to wash towels when I didn’t really want to do after having surgery.
Brenda
Stayed 5 nights in Sep 2023
Response from West Beach Parks Team on 14 Oct,2023
Thank you so much for your review Brenda - We really appreciate you taking the time to share your feedback and will ensure your comments are passed on to the relevant departments for review. We thank you for choosing to stay with us and do hope we can welcome you back again soon!
Response from West Beach Parks Team on 14 Oct,2023
Thank you so much for your review Rohit - we really appreciate you taking the time to share your feedback. We thank you for choosing to stay with us and do hope we can welcome you back again soon!
10/10 Excellent
Monica
Travelled with family
17 Sept,2023
Liked: Cleanliness
Excellent facilities. Tv and shower too small .
Monica
Stayed 3 nights in Sep 2023
Response from West Beach Parks Team on 14 Oct,2023
Thank you for your review Monica - We are so pleased to hear that you enjoyed our facilities. We appreciate you taking the time to provide us with your feedback regarding the TV and the shower and will be sure to pass your comments on to the relevant departments for review. We do hope we can welcome you back again soon!
Response from West Beach Parks Team on 29 Jul,2023
Thank you so much for your 5 star review Brooke! We appreciate you choosing to stay with us and do hope we can welcome you back again soon!
10/10 Excellent
Rowan
9 Mar,2023
Liked: Cleanliness, room comfort
Nice and close to beach and amenities. Great place for kids. Only thing that lets it down is that it is on the flight path from about 6am until 10pm. We really enjoyed our stay.
Rowan
Stayed 2 nights in Mar 2023
Response from West Beach Parks on 31 Mar,2023
Hi Rowan, thank you for taking the time to let us know about your stay. Hopefully we will see you again soon.
8/10 Good
Deepiga
4 Mar,2023
Liked: Property conditions & facilities
Good
Deepiga
Stayed 2 nights in Mar 2023
Response from West Beach Parks on 31 Mar,2023
Hi Deepiga, Thank you for choosing to stay with us and for letting us know how you enjoyed your stay. We hope to see you again soon.
6/10 Okay
Stacey
28 Nov,2022
Stacey
8/10 Good
Emanuele
Travelled with family
21 Nov,2022
Liked: Cleanliness, room comfort
Family stay
Upgraded from a standard room to a premium room. Cost to upgrade was quite excessive. Facilities were great. Weather wasn't the best so couldn't use the pool or beach access. Standard room could have better heating system.
Emanuele
Stayed 4 nights in Oct 2022
Response from Customer Experience Manager on 22 Dec,2022
Thanks so much for your review Emanuele - we appreciate you choosing to stay with us and do hope we can welcome you back again soon.
The shacks were perfect for our group who have mobility issues. The staff were great. The pool was lovely. It was unfortunate that there was a power outage and storms, so we were not able to use the pool for the duration of our stay. This was of no fault to anyone. We will certainly revisit in the future
Joanne
Stayed 2 nights in Nov 2022
Response from Customer Experience Manager on 22 Dec,2022
Thanks so much for your review Joanne - we appreciate you choosing to stay with us and do hope we can welcome you back again soon.
6/10 Okay
Alizabeth
Travelled with family and small children
15 Nov,2022
Liked: Amenities
We like what the park has to offer for the kids, as for the inside of cabin the couches were very dirty and I didn’t want to even sit on them.
We didn’t have power for 2 days due to weather and was not informed once power was turned on like they said they would do.
We also lost most of our food and drinks in our fridge due to this
Alizabeth
Stayed 4 nights in Nov 2022
Response from Customer Experience Manager on 22 Dec,2022
Thanks Alizabeth for the review - we appreciate your feedback and will be sure to pass this on to the operational team for review. Thanks for sharing your experience with us!
Such a great place to stay. Would be easy to not leave the property at all. Loved it
Sally
Stayed 2 nights in Jun 2022
Response from Customer Experience Manager on 11 Jul,2022
Thanks Sally for sharing your review - so pleased you found our Retreat property a great place to stay. Do hope to see you again soon and thank you for choosing to stay with us!
The extensive play areas for the children and family was very good
Akinkunmi
Stayed 3 nights in May 2022
Response from Customer Experience Manager on 19 May,2022
So pleased you got to enjoy all the family friendly facilities that are on offer at our Retreat property. Do hope we can welcome you back again in the near future!
6/10 Okay
Ella
Travelled with family and small children, Business traveller
11 May,2022
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Great stay but for a new cabin was pretty disappointing that the doors for the bedrooms wouldn't close, they were that stiff that if you did you probably wouldn't be able to open them
Ella
Stayed 1 night in May 2022
Response from Customer Experience Manager on 19 May,2022
Really appreciate this feedback Ella and will be sure to pass on to our Operations Team for their review. Do hope we get to welcome you back again! Thank you for choosing to stay with us.
From the moment we entered the property we were verg unpressed with the look of the park. The only minor inconvenience was that you had to walk through the second bedroom to access the bathroom. I would, and have already, recommended The Retreat to my family and friends.
Helen
Stayed 5 nights in Apr 2022
Response from Customer Experience Manager on 5 May,2022
Thank you Helen - we really appreciate you choosing to stay with us and for your lovely comments. We are sorry to hear that the Saltbush Shack did not meet your expectations with the bathroom access, but we hope we can welcome you back again again soon!
Our 3 night stay was lovely, kids had lots of fun with the pool and slides, games room. Lots of lovely open space for kicking footy, secure access to the beach, and within a lovely beach front walk to surf club. Lots of activities to do around the area.
Staff were lovely.
Our tv was fixed very promptly after arrival.
Could have more taps to wash off near beach entrances.
A great park
Tania
Stayed 3 nights in Apr 2022
Response from Customer Experience Manager on 28 Apr,2022
Thank you Tania for sharing your review and experience - we appreciate your feedback regarding the beach taps, and pleased that you enjoyed your stay. Do hope we can welcome you back again soon!
Response from Customer Experience Manager on 21 Mar,2022
Thanks Camla for sharing your review - we are pleased to hear you love our West Beach location and hope to see you again soon!
8/10 Good
Chantelle
Travelled with family and small children
22 Feb,2022
Liked: Cleanliness, amenities
The cabin was very dated. There was a constant banging in the roof at night.
Chantelle
Stayed 4 nights in Feb 2022
Response from Customer Experience Manager on 21 Mar,2022
Thanks Chantelle for sharing your review - sorry to hear you had disrupted sleep. Do hope our maintenance team were able to investigate for you? Hope to see you again soon!
8/10 Good
Brooke
Travelled with family and small children
20 Feb,2022
Liked: Cleanliness, amenities
We really enjoyed staying there, loved the pool, playground & the jumping pillow, the grounds were beautiful....the cabin was well equiped, some spider webs ect around, the beds were very hard & we woke up with sore backs, would ve fantastic if there was a little cafe or kiosk or something, somewhere to get food like hot chips, pies, pasties, hot dogs ect
Brooke
Stayed 2 nights in Feb 2022
Response from Customer Experience Manager on 21 Mar,2022
Thanks Brooke for sharing your review - we are so pleased to hear you loved all the facilities on offer and enjoyed our spacious grounds. Thank you for your feedback regarding the cabin - will be sure to share with our operations team. Hope we can welcome you back again soon!
The park was clean. The pool looked great. Safe and secure. Friendly staff. The noise from adjoining units was loud and the overhead planes were VERY loud when trying to sleep
Megan
Stayed 1 night in Feb 2022
Response from Customer Experience Manager on 21 Mar,2022
Thanks Megan for sharing your review - we really appreciate your feedback!
Comfortable & clean unit with all that you need for a relaxing time away from the hum drum of work.. Close to the beach & sea side walking track.. Unit could have had a oven not just a microwave.. Otherwise it is good value for money ..
David
Stayed 6 nights in Feb 2022
Response from Customer Experience Manager on 21 Mar,2022
Thanks David - great to hear you had a relaxing getaway with us and we thank you for choosing to stay. Hope to welcome you back again in the future!
Travelled with family, Travelled with family and small children
16 Oct,2021
As soon as we entered the door of our unit, we could smell this dirty carpet odour so we had to quickly open all the windows to get the smell dissapear. Then when looking for a glass so we could drink, all the glass were located on top of the sink at the toilet so we didnt even know if they were clean !! The look and location of the unit was really nice surrounded with trees and green grass. However, we could hear our next door neighbor from the second room and toilet so not great if you want a quiet stay. The location is close from everything you need if you want to stay away from the city but an overnight stay here is a bit pricey.
Joyce
Stayed 1 night in Oct 2021
Response from Customer Experience Manager on 22 Oct,2021
Hello Joyce - thanks so much for sharing your review. We are sorry to hear that your cabin did not meet your expectations however we do appreciate your feedback. Do hope we can welcome you back in the future for a longer stay. Thanks for choosing to stay with us!
10/10 Excellent
Erica
21 Sept,2021
Liked: Cleanliness, room comfort
we wished we had more time to spend at the park it was well set up close to everything you wanted the cabin was very clean comfortable and everything you needed for a great stay. We will be back again for a longer stay
Erica
Stayed 1 night in Sep 2021
Response from Customer Experience Manager on 22 Sept,2021
Thanks Erica for your lovely review - we are so pleased to hear you are looking forward to returning again in the future and to perhaps stay longer. Sounds like everything met your expectations and we thank you for choosing to stay with us and for sharing your experience. Warm Regards
Steaming warm swimming pool carts lots of fun
For the whole family
Thank you very much
Verified traveller
Stayed 1 night in Aug 2021
Response from Customer Experience Manager on 30 Aug,2021
So pleased to hear that the whole family had a blast - hope we can welcome you back again in the future. Thanks for choosing to stay with us and for sharing your feedback!