Afton Hotels from S$77

"Overall, the hotel was nice, clean, comfortable, and in a great location near the Mall of America and the airport. However, I had a serious issue during my stay that needs to be addressed. At check-in, the front desk agent asked if I wanted to use the card on file to cover charges, and I said yes. There was no clear explanation that I needed to physically present my card later to pay the pet fee. Because of that miscommunication, I thought everything was taken care of. The next day, after leaving for breakfast and shopping, I returned and couldn’t access my room. When I went downstairs, I was told my key had been deactivated because they needed my credit card for the pet fee since I booked through a third party. This was extremely frustrating and inconvenient—especially since all of my belongings, including my child’s medical equipment, were locked inside. Thankfully, it wasn’t an emergency, but it easily could have been. This situation could have been avoided with proper communication. A simple phone call or email would have resolved the issue instead of locking me out of my room. To make matters more frustrating, my pet didn’t even stay on the property—I had him checked into a doggy daycare for the entire trip. While the hotel itself was nice, this experience at the front desk left a negative impression. I hope management improves communication and handles situations like this more appropriately in the future."

"Everything was great! Will stay again! "

"Highly recommend. Great place to stay."

"Such an interesting place to stay. The place has a sense of humor. Our room had nuns bowling and on swings. The hotel is very accommodating. Will be staying again "

"We had a great first day but the second night was 180 difference. There was a DV incident on the floor above us and when we tried calling the front desk, no one was answering. Called 911 and my husband met the police at the hotel lobby. When we tried to talk to staff about it the next day, we got a defensive response “you know how it is, we’re in the hotel business.”"

"Great value. Close to everything!! Awesome place!!"

"Had a few disappointments with my room but Angie was so helpful with fixing my problem. I really appreciated her kindness. "

"It was a nice hotel, but things are so overpriced. There is no microwave in any of the rooms except for suites which forces you to constantly eat on the premises (it’s in the middle of nowhere). We likely won’t be coming back."

"The room was clean, the halls were very old and could use an upgrade. The desk staff was very helpful and nice. The breakfast was pretty much nothing. A bowl of cereal or literally a loaf of bread you could toast isn’t much of a breakfast. I think they need to really work on that and offer a bit more. Other than that, it was fine. "