Bonsai Hotels, Aix-en-Provence hotels

"Staff were amazing and friendly! We had the suite which was lovely and very spacious. Only issue we had was the air conditioning was minimal, but the fan in the room helped. Excellent location, would absolutely book again. "

"Nice little hotel close to the centre of Aix. Staf friendly and room nicely decorated and comfortable"

"Our family stayed in the family suite. It is spacious and provided our family with room to spread out in. The only negative is the hotel is older so there isn’t sufficient lightening in the bedroom. Other than that, it’s great! The property is beautiful with a large garden. There are two swimming pools. There is a lovely restaurant we had dinner in one night and breakfast every morning. There is also a separate bar that serves food and drinks. The staff is extremely kind and helpful. We really enjoyed our stay here."

"Beautiful setting and garden"

"Extremely helpful informative and friendly staff "

"I honestly don’t understand how anyone rated it less than 5! We had such a wonderful experience—from the moment we checked in to the moment we checked out. Shoutout to Mylann, who greeted us at reception, checked us in, gave us excellent recommendations, and even walked us to our room! Our room, while simple in decor, had everything we needed for an enjoyable stay. It was clean and well-furnished. Housekeeping was done daily to an excellent standard, and the linen was changed every day—which we didn’t expect but truly appreciated. The facilities were fantastic! We loved the indoor heated pool, hammam, and sauna. Although children are only allowed between 9 and 11 a.m., when I couldn’t get through on the phone to book a spot, the staff were kind enough to let my son stay until 11:30. My husband and I really enjoyed the gym, basketball courts, and tennis courts as well. Breakfast was excellent and constantly replenished. So, either other people’s reviews were harsh, or Le [hotel name] has really taken feedback on board—because we had nothing short of an exceptional experience and would happily return again and again!"

"Everyone at the hotel were a delight and ready to help with whatever was needed. I stayed here for a long business trip and will most likely do so again. Quiet, comfortable, and within easy access to the center of town. Don't overlook the hotel's restaurant and bar either."

"The hotel’s location is unbeatable—conveniently situated near top attractions, dining, and shopping. Parking was easy and stress-free, with secure on-site facilities. The concierge service was exceptional, offering thoughtful, spot-on recommendations that made our stay truly memorable."

"Very basic accomidations not as seen in pictures."