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The Sian Kaan at Grand Tulum

4.5 star property
Adults-only beachfront hotel with 3 outdoor pools

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Photo gallery for The Sian Kaan at Grand Tulum

Outdoor pool
Interior
Minibar, in-room safe, bed sheets
11 bars/lounges
Restaurant

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Room service
  • Parking included
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Sian Kaan Ocean Terrace with Jacuzzi

Minibar, in-room safe, bed sheets

Sian Kaan Ocean Terrace with Jacuzzi

Highlights

Terrace
Air conditioning
Flat-screen TV
Pillow menu
Shower/bath combination
Jetted bath
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Ocean

Minibar, in-room safe, bed sheets

Sian Kaan Ocean

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Private bathroom
Bathrobes
Coffee/tea maker
Minibar
Free bottled water
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Minibar, in-room safe, bed sheets

Sian Kaan Master Suite

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Private bathroom
Bathrobes
Coffee/tea maker
Minibar
Free bottled water
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Junior Suite

Minibar, in-room safe, bed sheets

Sian Kaan Junior Suite

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Private bathroom
Bathrobes
Coffee/tea maker
Minibar
Free bottled water
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Pool

Minibar, in-room safe, bed sheets

Sian Kaan Pool

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Private bathroom
Bathrobes
Coffee/tea maker
Minibar
Free bottled water
  • 24 sq m
  • Sleeps 3
  • 1 King Bed
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About the area

Map
Carretera Chetumal - Puerto JuA¡rez Km, 252,, Akumal, ROO, 77780

What's nearby

  • Riviera Maya Golf Club - 3 min drive - 1.4 km
  • Aktun Chen - 3 min drive - 1.4 km
  • Akumal Beach - 5 min drive - 4.3 km
  • Half Moon Bay - 9 min drive - 6.1 km
  • Yal-ku Lagoon - 10 min drive - 6.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 64 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬8 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Restaurante Arlequin - ‬9 min drive
  • ‪Piscis snack bar - ‬9 min drive
  • ‪Los Corales - ‬9 min drive

About this property

The Sian Kaan at Grand Tulum

Luxury all-inclusive hotel near Akumal Beach
Take advantage of a coffee shop/cafe, a garden and dry cleaning/laundry services at The Sian Kaan at Grand Tulum. With amenities such as a beachfront location and scuba diving, this hotel is the perfect place to soak up the sun. Take some time to relax at the on-site spa. Be sure to enjoy a meal at any of the 12 on-site restaurants. Guests can also expect to find 11 bars and a gym.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools
  • Free valet parking
  • Bike hire, an outdoor tennis court and a 24-hour front desk
  • Concierge services, tour/ticket information and luggage storage
Room features
All 76 rooms feature comforts, such as 24-hour room service and pillow menus, in addition to thoughtful touches, such as air conditioning and bathrobes.
Other amenities include:
  • Flat-screen TVs with cable channels
  • Coffee/tea makers and daily housekeeping

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkelling

Land activities

Cycling

Languages

English, Spanish

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  • Breakfast included
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Property amenities

Parking and transport

  • Free valet parking on site

Food and drink

  • 11 bars/lounges
  • 12 restaurants
  • A coffee shop/cafe

Things to do

  • 3 outdoor pools
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Scuba diving

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach

More

  • 1 building
  • Built in 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Safe

Policies

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

Children younger than 21 are not allowed at this adults-only property; all guests 21 and older are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Guests under 21 years old are not permitted at this adults-only property

Property is also known as

Sian Kaan Grand Tulum All Inclusive Adults Akumal
Sian Kaan Grand Tulum All Inclusive Adults
Sian Kaan Grand Tulum All Inclusive Adults Akumal
The Sian Kaan at Grand Tulum All Inclusive - Adults Only Akumal
The Sian Kaan at Grand Tulum All Inclusive Adults Only
Sian Kaan Grand Tulum All Inclusive Adults Akumal
The Sian Kaan at Grand Tulum All Inclusive - Adults Only Akumal
The Sian Kaan at Grand Tulum All Inclusive Adults Only
Sian Kaan Grand Tulum All Inclusive Adults
The Sian Kaan At Tulum Akumal
The Sian Kaan at Grand Tulum Hotel
The Sian Kaan at Grand Tulum Akumal
The Sian Kaan at Grand Tulum Hotel Akumal
The Sian Kaan at Grand Tulum All Inclusive Adults Only

Frequently asked questions

Does The Sian Kaan at Grand Tulum have a pool?

Yes, this property has 3 outdoor pools.

How much is parking at The Sian Kaan at Grand Tulum?

Valet parking is free at this property.

What time is check-out at The Sian Kaan at Grand Tulum?

Checkout is at noon.

Are there all-inclusive benefits at The Sian Kaan at Grand Tulum?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, cycling and more.

Where is The Sian Kaan at Grand Tulum located?

Nestled on the beach, this Akumal hotel is 1.4 mi (2.3 km) from Riviera Maya Golf Club and 1.9 mi (3.1 km) from Akumal Beach. Aktun Chen and Akumal Ecological Center are also within 3 miles (5 km).

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The Sian Kaan at Grand Tulum Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 25 reviews
Rating 8 - Good. 4 out of 25 reviews
Rating 6 - Okay. 5 out of 25 reviews
Rating 4 - Poor. 3 out of 25 reviews
Rating 2 - Terrible. 3 out of 25 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They make you wear an ugly plastic wrist band, give you a hard time about leaving the property and if you cut off the ugly wrist band you’re charged $100. Also the food was terrible. I felt Like I was in a high class prision at the rate of $500 a night. Never Again.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Been here a few times. Seems like the change in owner has most employees on edge. Some were amazing like Fernando and Runelio(sp?), but others like Perla in the sian kaan lounge and a waiter in white box were snobby and needed an attitude change. Electricity and water would go out. White box food was horrible. Hopefully when growing pains are over it will be great again. On a good note...Location is amazing, snorkling right off the beach is nice!
Stayed 2 nights in May 2019

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sian Kaan the best!

Wonderful time! Right by the water. Though the area has much seaweed right now, Oasis Tulum does a great job daily cleaning it up. Fantastic food!Great service! Rose petals on the bed and champaign provided on our anniversary night. We highly recommend this resort. Our 11th trip to Mexico resorts!
Stayed 9 nights in Apr 2019

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best resort I've stayed at so far in the area

They made my girl's birthday really special
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting was gorgeous the room was very nice loved the tub and private cabana that was right on the beach. A bit disappointed with some of the dining options the food was tasty but the wait staff seemed a bit stretched at times. We waited quite a while for most of the entree’s we ordered. Other couples around us just left midway through the dinner so it wasn’t just us. We also did not meet our butler until the last day we stayed at the resort. The bar was excellent the beach was well maintained. In the future they should offer more times to snorkel in the afternoon. We would definitely stay there again.
Stayed 3 nights in Apr 2019

10/10 Excellent

NO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THEY SHOULD ADD MORE WAITRESSES TO THE RESTAURANTS
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
The butler service was non existant It was an issue getting the room we booked Very far from the airport No activities No variety in food choices
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE PARA PAREJAS QUE GUSTAN DE LA TRANQUILIDAD Y naturaleza
Stayed 3 nights in Apr 2019

4/10 Poor

Martin, Cancún

Liked: Amenities
Cuando llegue Expedia no mando mi reservación aún que ya la había cobrado a mi tarjeta dos semanas antes La atención en el hotel buena, el jacussi en la habitación muy biejo y sucio, la habitación de buen tamaño y bien decorada Amenidades correctas, la coctelería muy mala las bebidas alcoholicas buenas, tequila,ron gin ok El vino de la casa muy malo el tinto el blanco regular La comida buena el restaurante muy agradable La playa con muchas piedras difícil ingresar al agua En general regular
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Property was not as advertised, they talk about haveing a butler to make your dinner reservations and other plans was there 6 days never even met the butler, advertise tennis available but whenever asked about it was told they didn’t know if had the equipment would let us know but never did after several inquiries. Also it is anything but gourmet dining 2 of the three restaurants on adults side of resort are good but the white box is awlful as in most places there food comes out warm or cold it’s advertised as gastropub but it’s a tapas place also worse service of any of the restaurants also hard to believe that the Mexican restaurant had pretty horrible food too but at least the people that worked there were really pleasant. Also air conditioning in rooms were not cold and when complained they st offer to send someone to look and give you explanation that controls are reversed where as putting warmer will make it cooler but only helped a little with room temperature What made it a pleasant stay was how nice and helpfully almost all the service staff was from bartenders on beach to restaurant staffs also was nice to rent a smart car and all you have to do is pay the insurance
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The oceanfront terrace rooms are AMAZING: lounging on a Bali bed 30 feet away from the gently lapping waves, and soak in a sunken jacuzzi in your room while looking out at those waves! Really dreamy. You do sacrifice a bit of privacy for that - people walking by on the beach right beyond your patio - but it's the adults-only section of beach and was very mellow. (DON'T go for an ocean-view no-terrace room -- great views but windows don't open so rooms smell of mold! And the rooms with jacuzzis on the terraces face the pool with the ocean much more distantly in the background, not the same experience at all.) Staff was great, very kind and patient. Buffet food was decent enough, and there was always lots of fresh salad and fruit, and a wide variety of Mexican and American type hot food. The guacamole and ceviche were amazing! Their paella-style dish wasn't bad. They had good tamales several times. But there were standard things I love in Mexico which weren't available, like fresh coconuts, freshly-squeezed juices, and corn tortillas, and I got really tired of the food by week's end. The reservation-only restaurants were just so-so -- very fancy in presentation, but tiny portions and nothing that tasted as good as it looked. Alcohol was terrible except in the fancy bar if you insisted. All in all, I absolutely loved this place for its setting and its proximity to many cenotes and to Tulum, and would return if I got the same discounted rate again ($175/nt on Orbitz)
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not sure why people would leave those bad reviews .. this place was very pleasant and staff and servers was very kind and helpful. Little things here and there that needed some attention but fixed when asked. Will definitely be returning to place thank you
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was beautiful,,. Everything ekes was absolutely terrible
Stayed 7 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
1. The drive time from Airport to the hotel is 1 hour and 15 mins. 2. The Hotel is surrounded with many trees, beautiful palm trees, and flowers. The atmosphere is the one of the best if you like lush green trees very quiet, calm and tranquil this hotel is the one. I would rate the atmosphere 5 stars 3. Some of the rooms have no balcony, so there is a huge window but it does not open so you don't get to enjoy the ocean wind while in the room. 3.5 stars 4. Rooms are comparable to other hotels and nothing to rave about. 3.5 Stars 5. Food at the the restaurants sub par. The buffet had less variety compared to other hotels. The Restaurants you have to make reservations also was nothing to rave about. Actually I would rate the food 3 compared to other hotels. 6. Customer service nothing above and beyond compared to other hotels. 3.0 stars I have had 5 star service from other hotels. 7. There is snorkeling, kayaking, bike rental for free. Snorkeling and kayaking is free for 1 hour only. You need to leave your I.D with them. 8. Beautiful beach with soft sand. 5 stars
Stayed 4 nights in Mar 2019

10/10 Excellent

Elinore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness
The seclusion location was good staff was great. The food was not good for the type of resorts it was the buffet and the hippi chic was great but the nicer looking restaurant were just Ok, I would pay to eat at them.
Stayed 7 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
We tried to leave hours after arriving. I’ve never experienced such poor service or rooms in such condition. No hot water, broken safes in three rooms, the bell boy even made us carry our own luggage. Absolutely zero service at this all inclusive. One bartender told me to “get my own” drink. My boyfriend thought I just have misunderstood so he went to ask again. No, he told him the same thing. We asked to check out and for a refund multiple times, though expedia has really been managing this incredibly slowly and with no follow ups. They kept trying to get us to sign waivers so we could leave, which we would not do. Eventually we moved resorts but had lost half of our vacation to this mess. It is not a luxury hotel whatsoever. We moved to Secrets Capri - it cost half as much and was probably ten times better. Do not stay here. By the way, we confronted management continuously and they told us they had no power to manage the situation. They just offered pathetic “we don’t know what to do” explanations repeatedly.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Food was the worst selection and quality of many ive been to. No entertainment. Except for the ocean everything else was ho hum.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Will never come back not what they advertise on line
Stayed 5 nights in Nov 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, but low season caused some issues

The hotel is gorgeous. However, it was low season and, as such, the hotel seemed to be on a skeleton crew. This wasn’t an issue for the most part, but the largest issue this caused is that the restaurants (at which you had to make a reservation) didn’t have enough waiters or cooks to get the meals out in a timely manner. This did cause my group some headaches and did “cloud” our trip. All in all, this is a beautiful place that I would recommend, but I would certainly want to see their bar and restaurant be staffed appropriately for the amount of guests and diners that are present in the hotel at any time.
Stayed 3 nights in Oct 2018

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you are driving to the resort beware that some websites call the hotel the Grand Tulum (omitting the Oasis) so you may pass the hotel when you see the signs for the Grand Oasis Tulum. It is about a 75 minute drive from the airport on highway 307. Location: The resort is right on the beach. Grounds are very well maintained and clean. Atmosphere:They call this the Calm Resort and it is. No loud music playing everywhere, just some gentle background music at the pools and just ocean sounds at the beach. Most people who were there during our visit also seemed to appreciate the calm vibe and just enjoyed to quietness (not a party place). Room: We had a ground floor ocean view room with patio. Fabulous room, literally 15 feet from the ocean. Could hear the ocean all the time. Food: There is good food here, but it is inconsistent and difficult to know from one item to another which will be good and what wont. Sea Bass at one place will be great and salmon at another will be overcooked (they share the same kitchen). The burger at the White Box was consistently delicious but the fries were always soggy. Surprisingly the buffet became our favorite place toward the end due to them rotating the menu and we could supervise the cooking of somethings. Also meals were far quicker at the buffet. Beach/pool: The beach was the highlight for us. They do a good job of cleaning up the sea grass that invades daily and are far ahead of the neighboring resorts in keeping the beach clean.
Stayed 7 nights in Jun 2018

6/10 Okay

Carlos, cdmx

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Buen servicio, mala comida

La playa del hotel es buena, la comida es mala en general, el personal es muy amable y el piso de las habitaciones es pegajoso y resbaloso. Recomendable Solo por su precio accesible.
Stayed 3 nights in Apr 2018

8/10 Good

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, took a day to get used to rules

Stayed 5 nights in Mar 2018