Front of property

Reviews of City Plaza Hotel

2 out of 5
City Plaza Hotel
Hamad Bin Abdulla Road, Al-Fujairah

Reviews

7.0

Good

Rating 10 - Excellent. 9 out of 24 reviews" "
Rating 8 - Good. 5 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 3 out of 24 reviews" "
Rating 2 - Terrible. 5 out of 24 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Manussanun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s very nice And clean and silent Hotel I feel so comfortable and especially staff is very nice and helpful
Stayed 1 night in Mar 2022
Response from Ammy on 10 Jul,2022
Hi, we are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

10/10 Excellent

Manussanun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s Amazing and cheap price
Nice view and comfortable room Everything available Staff is so nice and helpful
Stayed 1 night in May 2022

10/10 Excellent

Manussanun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s Amazing and clean room and bathroom everythin
It’s Amazing
Stayed 1 night in May 2022

10/10 Excellent

Manussanun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m really appreciate hotel.com team and managemen
It’s very nice and clean classic room
Stayed 1 night in Dec 2021

2/10 Terrible

Samir Saleem

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very bad smell?
Stayed 1 night in Aug 2021
Response from Noah on 2 Sept,2021
Hi, Samir! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

2/10 Terrible

Fatma Alzahra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Cheshta on 31 Aug,2021
Hi, Fatma! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 Terrible

Ahmed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
cockroach and damage decor
Stayed 1 night in Aug 2021
Response from a on 12 Aug,2021
Hi, Ahmed! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Ahmed!

8/10 Good

Nessa

Liked: Staff & service
Stayed 1 night in Jun 2021
Response from Leo on 1 Jul,2021
Hi, Nessa! Thank you for being with us. Looking forward to your continued love and support. Regards, Alex

10/10 Excellent

Mohammed

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very bad customer service! I take room online Hotels.com i pay also online same website .there customer service waiting for me more than 1 ours why? I prove him received voucher book is guaranteed confirmation number everything i show him .he say always i can't give you room bcs don't show you details in ours systems why like this very poor customer service Otherwise hotel room is very good and clean
Stayed 1 night in Jun 2021
Response from Cheshta on 29 Jun,2021
Hi, Mohammed! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Jacob

10/10 Excellent

Annelie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2021
Response from Leo on 19 Apr,2021
Hi, Annelie! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

2/10 Terrible

Ala

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s very I couldn't sleep because of the noise
Stayed 3 nights in Sep 2020
Response from Leo on 27 Sept,2020
Sorry for the hassle you faced, Ala! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Leo

4/10 Poor

Sanju

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Ammy on 30 Aug,2020
Hi, Sanju! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Leo

8/10 Good

Verified traveller

Disliked: Cleanliness
Stayed 14 nights in Aug 2020
Response from Marie on 30 Aug,2020
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Marie!

2/10 Terrible

Walid

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel
Stayed 1 night in Aug 2020
Response from Sara on 18 Aug,2020
Hi, Walid! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Sara!

8/10 Good

Shabu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all ok.
Stayed 1 night in Aug 2020
Response from Cheshta on 12 Aug,2020
Hi, Shabu! We are happy to know that you liked our services. Have a pleasant day ahead. Regards, Zerine

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Cheshta on 21 Jul,2020
Thank you so much for the wonderful rating. Hope to serve you soon with an even more happening stay. Regards, Zerine

6/10 Okay

Shabu

Liked: Cleanliness
Stayed 1 night in Jul 2020
Response from Ammy on 12 Jul,2020
Hi, Shabu! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Anni.

4/10 Poor

atchuta

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jan 2020
Response from Elena on 26 Jan,2020
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Elena!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great rates, welcoming atmosphere, great location, just a couple blocks from the gorgeous mosque. And I really like that you can open the windows to catch a break from the air conditioning if you like to do so. Enjoyed my stay
Stayed 2 nights in Nov 2019
Response from Adiya on 1 Dec,2019
Thanks for applauding, The biggest joy lies in seeing our guests satisfied, for which we are working day and night to meet your expectations. We would love to stay updated and posted with your future reviews as well. Regards, Adiya!

8/10 Good

sylvian

Stayed 1 night in Dec 2023
Response from Ammy on 3 Apr,2024
Hi, Sylvian! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Jozif

Stayed 1 night in May 2021
Response from Jon on 1 Jun,2021
Hi, Jozif. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jon

6/10 Okay

Hector

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Regular, mucho por mejorar
Stayed 7 nights in Apr 2021
Response from Leo on 30 Apr,2021
Hi, Hector! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Alex

8/10 Good

Abdulmuhsen

Stayed 1 night in Apr 2021
Response from Leo on 2 May,2021
Hi, Abdulmuhsen! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

10/10 Excellent

Abdulmuhsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Leo on 30 Apr,2021
Thanks for the positive rating, Abdulmuhsen! Hope to welcome you again soon. Regards, Alex