Dinner served
Check availability

Reviews of Four Points by Sheraton Albany

3 out of 5
Four Points by Sheraton Albany
3 Mount Hope Way, Albany, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 208 out of 323 reviews" "
Rating 8 - Good. 66 out of 323 reviews" "
Rating 6 - Okay. 19 out of 323 reviews" "
Rating 4 - Poor. 13 out of 323 reviews" "
Rating 2 - Terrible. 17 out of 323 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alisson

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024

4/10 Poor

Katherine, Chicopee

Travelled with partner
I was disappointed. We had reservations for months and when we arrived, they told us we had been bumped and that we had to go to another hotel that was 20 minutes away. The only explanation was that a priority customer had requested a room and their policy is to accommodate those guests.
Stayed 1 night in Apr 2024

2/10 Terrible

teresa

Travelled with partner
They canceled the reservation I'd had for months at the last minute.
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that the bar and kitchen do not take cash. Not a fan of on room accounts and credit cards only.
Stayed 1 night in Apr 2024

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose was very helpful and nice.
Stayed 1 night in Apr 2024

6/10 Okay

Lorraine

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Not worth the $180 as the water in shower & sink were of hot & hotter temps so had to move to another room which then made it too late to get a shower & make our event on time. Decided to have breakfast in morning & our order was incorrect...
Stayed 1 night in Mar 2024

8/10 Good

Carrie

Wish we had complimentary breakfast for the price of room
Stayed 2 nights in Mar 2024

10/10 Excellent

Melanie

Stayed 2 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Robert on 23 Feb,2024
Thank you for reviewing our property! We hope to host you again.

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, and the perfect off the highway location.
Stayed 1 night in Feb 2024
Response from Robert on 20 Feb,2024
Thank you for reviewing our property!

10/10 Excellent

Aaron, Poughkeepsie

Travelled with family
Liked: Amenities
Clean, comfortable and beautiful hotel.
Stayed 1 night in Feb 2024
Response from Robert on 16 Feb,2024
Thank you for reviewing our property!

10/10 Excellent

Jesse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a bar within the hotel, and anything else that you could think of. There was plenty of C stores around just walking distance. One thing i didnt like was almost getting stuck on the elevator.
Stayed 1 night in Feb 2024
Response from Robert on 17 Feb,2024
Thank you for reviewing our property! We will address the elevator issue with our maintenance team. We hope to host you again!

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Robert on 16 Feb,2024
Thank you for reviewing our property!

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A notch above most right off the highway hotels. Immaculate, great bed and beddings and also a bar and breakfast made to order.
Stayed 1 night in Jan 2024
Response from Robert on 16 Feb,2024
Thank you! We hope to host you again!

10/10 Excellent

Michaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Great one night stay!
Stayed 1 night in Jan 2024
Response from Robert on 16 Feb,2024
Thank you for reviewing our property!

10/10 Excellent

Dayshon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Robert on 16 Feb,2024
Thank you for reviewing our property!

10/10 Excellent

Kellyann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton Four Points by Marriott was a welcoming, wonderful respite on the road from Montreal to Philadelphia. The accommodations were clean and well-appointed with a gracious staff and a really delicious breakfast. I recommend the omelets! We enjoyed hanging out in the sitting area by the bar and had the best martini made by martini maestro Andrew who was the bartender on a Friday night - a real professional! A great stay!
Stayed 1 night in Dec 2023
Response from Robert on 16 Feb,2024
Thank you for such a kind review. We hope to host you again!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Robert on 16 Feb,2024
Thank you for reviewing our property!

10/10 Excellent

Joonho

Stayed 1 night in Dec 2023
Response from Robert on 16 Feb,2024
Thank you for reviewing our property!

10/10 Excellent

alex

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 2 nights in Dec 2023
Response from Robert on 16 Feb,2024
Thank you for reviewing our property!

10/10 Excellent

james, setauket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cathy-ann Front Desk Associate on 28 Dec,2023
Thank you for staying with us, we look forward to seeing you again. Happy New Year to you and yours.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Robert on 16 Feb,2024
Thank you for reviewing our property!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay. will return again
enjoyed our stay and happily accommodated our first floor request. just hope there is welcome cookies like in Marriot. Location is good - close drive to shopping. walk across to fastfood.
Stayed 1 night in Dec 2023
Response from Cathy Front Desk Associate on 19 Dec,2023
Thanks and please come stay with us again , we look forward to seeing you again

10/10 Excellent

sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and roomy.
Stayed 1 night in Dec 2023

10/10 Excellent

reuven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Dec 2023

2/10 Terrible

Melissa

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Will not stay again
Got wrongfully charged for breakfast. Requested a receipt and they were not able to provide me with one. I chose a hotel with a pool for my daughter for her bday, pool was out of service for our stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle, Lynbrook

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 2 nights in Nov 2023

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and welcoming staff. Well situated for ease of access to sights such as New York State Museum and USS Slater. Limited dining options around the hotel. However, hotel restaurant was very good.
Stayed 2 nights in Nov 2023

10/10 Excellent

walter

Stayed 1 night in Nov 2023

10/10 Excellent

Tyler

Stayed 1 night in Nov 2023

10/10 Excellent

Angel M

Stayed 1 night in Sep 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
I just wish there was breakfast included
Stayed 1 night in Nov 2023

10/10 Excellent

james, setauket

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Friendly informative staff. Comfortable, welcoming rooms.
Stayed 1 night in Oct 2023

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay all around! Just wished they took cash at their facility. Otherwise perfection :-)
Stayed 1 night in Oct 2023
Response from Robert on 20 Oct,2023
Thank you for reviewing our property!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Oct 2023

8/10 Good

JEFF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Robert on 13 Oct,2023
Thank you for reviewing our property!

8/10 Good

JEFF

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Robert on 12 Oct,2023
Thank you for reviewing our property!

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Robert on 6 Oct,2023
Thank you for reviewing our property!

6/10 Okay

Ranika

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed one night. The issue I had was that I booked a king bed and got 2 queen beds. They offered aquafina water in the room which is the worst water to offer but at least they offered something I guess. The shower was old and the nozzle didn't really produce a lot of water. I had to check out early so there wasn't anyone at the desk. The note said I would get an email with the receipt but I still haven't received it. I didn't get to check out the rest of the hotel features.
Stayed 1 night in Sep 2023
Response from Robert on 2 Oct,2023
Sorry you experienced a less then great time with us. We had an issue with our system over booking us, we apologize you did not receive a king room. You booked your reservation through Expedia, and Expedia emails you your receipt. Thank you for reviewing our property!

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Staff & service
Booked this hotel through Expedia and prepaid, got to the hotel at 1am and was told it was over booked and nothing could be done for me.
Stayed 1 night in Sep 2023
Response from Robert on 1 Oct,2023
I am very sorry you had this experience with us. Our system did overbook our property by a significant amount. We hope you give us another chance to provide the quality of service we strive for.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Robert on 30 Sept,2023
Thank you for reviewing our property!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Quick trip
Great experience, clean, quiet and comfortable beds
Stayed 1 night in Sep 2023
Response from Robert on 23 Sept,2023
Thank you for reviewing our property! Hope to host you again in the future.

8/10 Good

Indranie, Catskills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very convenient store restaurant, especially Dunkin’ Donuts.
Stayed 1 night in Sep 2023
Response from Robert on 18 Sept,2023
Thank you for reviewing our property! Hope to host you again in the future!

2/10 Terrible

Catherine

Stayed 2 nights in Sep 2023
Response from Robert on 7 Oct,2023
Thank you for reviewing our property! We apologize if you did not have an exceptional stay with us.

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Clean rooms.
Stayed 1 night in Sep 2023
Response from Robert on 16 Sept,2023
Thank you so much for reviewing our property! Hope to host you again.