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Reviews of Holiday Inn Express Hotel & Suites Albany, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Albany, an IHG Hotel
2713 Pointe North Blvd, Albany, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 276 out of 436 reviews" "
Rating 8 - Good. 93 out of 436 reviews" "
Rating 6 - Okay. 33 out of 436 reviews" "
Rating 4 - Poor. 22 out of 436 reviews" "
Rating 2 - Terrible. 12 out of 436 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Trabia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good didn’t run into any problems. Would most definitely recommend
Stayed 4 nights in Apr 2024

10/10 Excellent

James R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nakira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice helpful staff in a nice area with different food choices
Stayed 3 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jameelah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The tub was dirty but everything else was fine
Stayed 1 night in Apr 2024

8/10 Good

Francesca

Stayed 1 night in Apr 2024

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good room and it was clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean property close to dining options and shopping
Stayed 1 night in Mar 2024

6/10 Okay

Angela

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Cons: In town for an event. Arrived at property at 5pm, two hours after check-in. Had reserved a suite via Expedia. Upon arrival was told suite wasn’t ready, so I gladly waited for the desk and housekeeping to communicate the need and the fact that customer was in the lobby waiting. While waiting I also observed a similar situation with another guest, waiting on a double king, who had been waiting about an HOUR! They offered him a single double bed, he declined! Also during my wait I witnessed a guest with no reservations walk in, check into a double queen room and Go on his way. We were the only 3 guests! They were NOT busy. I waited another 15 min before being my room still wasn’t ready and “I’m sorry for your wait”. The staff was very kind! At that time I offered to downsize my reservation to a double bed room, I had an event to get to. I asked what the difference (decrease) in cost would be, I was told they couldn’t adjust the price due to 3rd party booking. Um, no ma’am - I’m NOT paying $200 for a $125 room!! I’ll wait! Miraculously we got into a double queen room at the double queen rate! Pros: The staff was genuinely kind and apologetic, not sure where the ball got dropped on having the proper rooms ready in a timely manner. The indoor heated pool was great, clean, warm and very enjoyable! The breakfast was hot and plentiful. It’s still a hotel breakfast, so basic. Delicious otherwise. Check-out process was seamless. I would stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here because of the services and amenities that are offered. Will stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Trina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady at the front desk was so kind and welcoming. She took us to see the room first and was very professional. We checked in on Saturday night and check out Monday morning. All has been quiet and everyone helpful. Room is clean. Bathroom could use a little TLC around the edges, but clean and comfortable. I was concerned about this booking, but I have been pleasantly surprised! Great service and clean space show someone cares about the job they do and that goes a long way today.
Stayed 2 nights in Feb 2024

10/10 Excellent

Joseph, Pearson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent except the lady doing the breakfast wasn't very friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Geuonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Allison

Stayed 3 nights in Jan 2024

8/10 Good

Meseret

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff forgetful for what the service request. Need to be reminded again and again
Stayed 2 nights in Jan 2024

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and room was comfortable
Stayed 1 night in Jan 2024

8/10 Good

Harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
Good Hotel. Rooms were clean and comfortable. Breakfast seemed limited but was hot and tasty. Coffee maker was broken so had to use machine in room. Also one room of three didn’t have hand soap and front desk had trouble finding some. Staff were pleasant and as helpful as possible. I would stay again but would ask a few questions before arriving.
Stayed 1 night in Jan 2024

8/10 Good

jody

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Norman J

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was great, this was our second stay the breakfast was great and coffee was hot we give them an A.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lialisbeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024

10/10 Excellent

Joseph D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay! We Will Be Back!
Super clean and very nice staff! We will stay here again next time we are in town! Super close to shopping and restaurants!
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Dana

Stayed 1 night in Jan 2024

10/10 Excellent

Nora, Huntsville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well appointed, clean, and convenient for a traveler. Check-in was quick and easy as was check-out. One small suggestion: Make sure to include some kind of fresh fruit on the breakfast buffet; the hot ingredients were fine.
Stayed 1 night in Jan 2024

8/10 Good

LORIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

Kendra, Douglasville

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was nice. No problems
Stayed 1 night in Dec 2023

10/10 Excellent

ROBIN, Moultrie

Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Georgia Council For Recovery

Stayed 1 night in Dec 2023

8/10 Good

Ayeesha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and quiet. Room was clean except for the shower. The shower door needs a deep cleaning where the door slides along the track at the bottom.
Stayed 2 nights in Nov 2023

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer Earlene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice room and friendly staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff at this Hotel are Awesome! Especially the front desk!
Stayed 1 night in Nov 2023

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice very clean and staff was so nice with a warm welcome we really enjoyed the stay one of the best Birthday 🎂 for my 60 we will be coming back again thanks for everything ❤️
Stayed 1 night in Nov 2023

8/10 Good

Robyn

Stayed 1 night in Oct 2023

10/10 Excellent

Chaquna

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 3 nights in Oct 2023

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albany way-point Stay
This was my first time to stay at this hotel. Everything was wonderful. Driving to Albany as a partway stop was so much better than driving through Atlanta. We will stay at this hotel in the future on our trips south.
Stayed 1 night in Oct 2023

8/10 Good

Jesse

Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Stayed 3 nights in Sep 2023

10/10 Excellent

Phillip Anthony, Springfield

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 5 nights in Sep 2023

10/10 Excellent

Jean

Stayed 1 night in Sep 2023

4/10 Poor

Brenda

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Our room wasnt ready at 3 pm. We had to wait until 4:30 after a long day of traveling we were exhausted. Then we were offered a hearing impaired room or our wait for our room we booked would take longer. Then we walked into the room and it was hot and muggy. In the early morning we had to get ready to leave and when taking a shower the tub wouldn’t drain. I had to get out or it wouldn’t have overflowed. My husband and grandson couldn’t even take a shower. I called and they said maintenance was not available that early to cone take a look. So we had to leave without showering. Very disappointed! Wasn’t offered for our room to be discounted or credit for another stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023