All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 381 out of 1002 reviews" "
10 - Excellent
381
Rating 8 - Good. 360 out of 1002 reviews" "
8 - Good
360
Rating 6 - Okay. 137 out of 1002 reviews" "
6 - Okay
137
Rating 4 - Poor. 67 out of 1002 reviews" "
4 - Poor
67
Rating 2 - Terrible. 57 out of 1002 reviews" "
2 - Terrible
57
8.2/10
Cleanliness
8.6/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
Fabio
Business traveller
1 May,2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Noisy and old
Fabio
Stayed 1 night in Apr 2024
Response from EMILY on 2 May,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
10/10 Excellent
John
25 Apr,2024
Liked: Staff & service
John
Stayed 1 night in Apr 2024
Response from EMILY on 27 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
6/10 Okay
Yahne
23 Apr,2024
Liked: Staff & service
Yahne
Stayed 2 nights in Apr 2024
Response from EMILY on 25 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations
8/10 Good
Shacoria
Business traveller
23 Apr,2024
Liked: Cleanliness, staff & service
Stayed for four days and one elevator out of two didn’t work the entire time. Good thing my room wasn’t as high up so I could take the stairs. Overall no other complaints
Shacoria
Stayed 4 nights in Apr 2024
Response from EMILY on 25 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future. Thank you for bearing with us through 1 elevator being down
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
The elevator was broke. The hotel has more than 5 floors and only one elevator. We waited many times.
Charles
Stayed 2 nights in Apr 2024
Response from EMILY on 25 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.
6/10 Okay
Amel
20 Apr,2024
Amel
Stayed 2 nights in Mar 2024
Response from Emily on 22 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations
6/10 Okay
John
19 Apr,2024
Liked: Staff & service
Disliked: Cleanliness
Dirty, smelled, everything for breakfast was sticky
John
Stayed 1 night in Apr 2024
Response from EMILY on 21 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
8/10 Good
Stacey, Midlothian
Business traveller
19 Apr,2024
Liked: Cleanliness
Disliked: Staff & service
The property is old and rundown. BUT, the rooms are recently renovated, very clean, fresh and accommodating. I would definitely stay here again.
Stacey
Stayed 2 nights in Apr 2024
Response from EMILY on 21 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
Right off the highway, so it was convenient. Breakfast buffet was decent ( eggs, bacon or sausage, waffkes, danish, fruit, yogurt). Cabt beat it for the price. Would stay here agsin when we visit our son
William
Stayed 3 nights in Apr 2024
Response from emily on 14 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
6/10 Okay
Terrance
Travelled with family, Business traveller
9 Apr,2024
Liked: Staff & service
Was in 910 and 912 was a loud night
Terrance
Stayed 1 night in Apr 2024
Response from emily on 14 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
6/10 Okay
Harikrishna
8 Apr,2024
Liked: Staff & service
Bathroom showers problem
Harikrishna
Stayed 3 nights in Apr 2024
Response from Emily on 9 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Sandy goralskiGM
Property was clean. Parking area around the hotel was well lit up. The breakfast area is small and a bit too packed in with tables. The food selection was good but the waffle maker always seem to have a long line.
Susan
Stayed 2 nights in Mar 2024
Response from Emily on 8 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
10/10 Excellent
Michael
7 Apr,2024
Pleased immensely with my check in and stay. Breakfast was great!!!!
Michael
Stayed 1 night in Apr 2024
Response from Emily on 7 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
Poorly renovated small rooms, good attentive staff but the sheets felt they had been cleaned many days before our visit, maybe the room sat empty for too many days, it felt stale
Ivan
Stayed 2 nights in Apr 2024
Response from EMILY on 7 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. We hope to see you again soon.
8/10 Good
Cecilia
28 Mar,2024
Liked: Cleanliness, staff & service
Cecilia
Stayed 1 night in Mar 2024
Response from Emily on 2 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. We hope to see you again soon.
Very nice facility. Staff super friendly. Good breakfast. Close to metro but difficult to get to.
Richard
Stayed 2 nights in Mar 2024
Response from Emily on 27 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. We hope to see you again soon.
The bacon was like grease sticks. The breakfast was very suspicious, it was hair in the eggs from the man's beard who was cooking. He didn’t have on a mask or chef wear. They were very unsanitary. The shower water didn’t heat up at all in my room but the sink water did get hot. The elevator made rattling noises as it went up and down. However, Ms. Hope at front desk was very polite and my room was clean.
Tyeisha
Stayed 3 nights in Mar 2024
Response from Emily on 24 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We would like to remind you that our front desk was/is open 24hrs for all of your questions, comments and concerns. You stayed with us for 3 nights and did not mention any of these things to our front desk staff, maintenance or their managers. Please, if you any issues with your room, staff, cleanliness or the property itself we do ask that you inform us immediately so we have a chance to fix or accommodate you and not wait until you depart and then inform us of your issues on your review.
8/10 Good
David
Travelled with family, Travelled with family and small children
24 Mar,2024
Liked: Staff & service
This is a decent play to stay, it not a luxury hotel but clean and not to expensive but a decent breakfast.
David
Stayed 1 night in Mar 2024
Response from Emily on 24 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.
8/10 Good
Matthew
18 Mar,2024
Matthew
Stayed 3 nights in Feb 2024
Response from EMILY on 21 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.
6/10 Okay
Marianne
Travelled with partner
18 Mar,2024
Liked: Cleanliness, staff & service
Average hotel.
Marianne
Stayed 1 night in Mar 2024
Response from emily on 18 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
6/10 Okay
Gabriele M
17 Mar,2024
Gabriele M
Stayed 2 nights in Mar 2024
Response from EMILY on 7 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
8/10 Good
Robert
17 Mar,2024
Liked: Cleanliness, staff & service
Robert
Stayed 1 night in Mar 2024
Response from emily on 18 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
Lee
14 Mar,2024
Liked: Cleanliness, staff & service
Not a bad place for the price. The road noise is a little loud but bearable. I just needed a place to sleep so it suited my needs.
Lee
Stayed 2 nights in Mar 2024
Response from Emily on 15 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
The gentleman who handles the breakfast area did an awesome job of keep the food available the the tables clean.
Marcie
Stayed 3 nights in Mar 2024
Response from Emily on 15 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
Sean
Travelled with family, Travelled with family and small children
13 Mar,2024
Free parking and access to room early. Rooms overlook 95 so they are loud most of the time. Water pressure in the bathrooms is sub-standard
Sean
Stayed 1 night in Mar 2024
Response from EMILY on 13 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
Sanije, Staten Island
10 Mar,2024
Liked: Cleanliness, staff & service
Sanije
Stayed 3 nights in Mar 2024
Response from EMILY on 13 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
10/10 Excellent
Allan
19 Feb,2024
Allan
Stayed 1 night in Feb 2024
Response from Emily on 21 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.
Response from Comfort Inn & Suites Staff on 24 Feb,2024
THANK YOU FOR YOUR VALUABLE FEEDBACK
8/10 Good
Jackie
26 Jan,2024
Jackie
Stayed 5 nights in Jan 2024
Response from Emily on 21 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.
10/10 Excellent
Andrew
21 Jan,2024
Andrew
Stayed 5 nights in Jan 2024
Response from s on 8 Feb,2024
AndrewThank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
MesfinThank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,
It was a short visit but the room was clean . The front desk attendant was very nice and made the check in process fast .
Shari
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on 12 Jan,2024
Thank you for sharing a review of your recent experience. Our team here at Comfort Inn & Suites Alexandria-West, is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
2/10 Terrible
Linda
5 Jan,2024
The room smelled terrible, even after running the air conditioning. The bathroom door only opened halfway. The hotel could use a good upgrade. The mattress was very poor quality. We were very disappointed
Linda
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on 12 Jan,2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.
6/10 Okay
mayra
Travelled with family
4 Jan,2024
mayra
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on 12 Jan,2024
Thank you for posting. We value your business. We look forward to welcoming you back soon.
6/10 Okay
Nayka
Travelled with partner
1 Jan,2024
Liked: Staff & service, amenities
Nayka
Stayed 4 nights in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on 12 Jan,2024
bugs in the room and bathroom! I had to change room at 12:30 am!! Doorknobs came off!
Hasan
Stayed 2 nights in Dec 2023
Response from s on 8 Feb,2024
Hasan:Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
I stayed one night while visiting family in the area. My room was very clean, but small. Walls are fairly thin -- I could hear others watching TV and traffic outside. My biggest complaint was that there was a show about unsolved murders on TV in the lobby at checkout at 8:30 in the morning. I could have done without a gruesome audio description of a murder to start my day. Maybe choose a different program to play in the lobby during morning checkout hours?