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Reviews of Le Metropole Luxury Heritage Hotel Since 1902 by Paradise Inn Group

4 out of 5
Le Metropole Luxury Heritage Hotel Since 1902 by Paradise Inn Group
52. Saad Zaghloul St., Alexandria

Reviews

8.0

Very good

Rating 10 - Excellent. 65 out of 169 reviews" "
Rating 8 - Good. 61 out of 169 reviews" "
Rating 6 - Okay. 18 out of 169 reviews" "
Rating 4 - Poor. 15 out of 169 reviews" "
Rating 2 - Terrible. 10 out of 169 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Susan

Funky hotel with some charm and friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a beautiful old building from 1902. It has been well preserved and was a wonderful place to stay. We loved the old escalator, the rooftop terrace restaurant and having booked a ‘direct sea view’ room we had a fabulous view from our hotel window of the sea and the historic Fort Qaitbay. Service was top notch from the moment we stepped through the front door and the food was excellent, too. We highly recommend this hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

YAHIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the well preserved period atmosphere at Le Metropole. The public areas and my room were clean and well furnished in period style. The hotel is well located with easy and safe access to the sea front as well as the city. All the staff were helpful and polite. The rooftop resultant was great and a nice place to eat and drink with great views of the eastern harbour. I will stay again and have no hesitation recommend it as a good place to stay in Alexandria……..
Stayed 4 nights in Jan 2024

10/10 Excellent

Gavin

Stayed 1 night in Feb 2024

10/10 Excellent

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcome and check-in process was delightful. Historic building with authentic room's decoration. Very friendly and helpful staff. Amazing location and view. The food quality was superior.
Stayed 2 nights in Dec 2023
Response from Marketing department on 11 Jan,2024
Dear Guest,Thank you so much for your lovely feedback! We're thrilled to hear that you had a great time with us, and we can't wait to welcome you back soon. Your kind words mean the world to us, and we're grateful for your support. See you soon!

10/10 Excellent

Tess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel
This is an incredible hotel with interesting history, amazing complimentary amuse-bouche, roof top restaurant and great location in the heart of Alexandria by the beach promenade.
Stayed 1 night in Nov 2023
Response from Marketing department on 14 Nov,2023
Dear Guest, we appreciate your positive feedback about our hotel. We're happy that you enjoyed your time and looking forward to seeing you again very soon.Best Regards,Online Marketing Team#ParadiseInnHotels

10/10 Excellent

Ahmed

Travelled with partner
It is a great view and nice area, luxurious old school furniture
Stayed 1 night in Sep 2023
Response from Marketing department on 31 Oct,2023
Dear Guest, we appreciate your positive feedback about our hotel. We're happy you enjoyed your time and look forward to seeing you again soon.Best Regards,Online Marketing Team#ParadiseInnHotels

8/10 Good

Carmen

Travelled with family, Business traveller
Excellent
Stayed 1 night in Sep 2023
Response from Marketing department on 31 Oct,2023
Dear Guest, we appreciate your positive feedback about our hotel. We're happy that you enjoyed your time and looking forward to seeing you again very soonBest Regards,Online Marketing Team#ParadiseInnHotels

2/10 Terrible

Khalid

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Ghida

Liked: Cleanliness, staff & service, property conditions & facilities
A unique experience. Everything about this place is picturesque. The staff is friendly and helpful as well. I highly recommend it!
Stayed 1 night in Jul 2023

10/10 Excellent

LEILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Alexandria
Amazing hotel, all staffs were wonderful, helpful and polite. I can't have enough to say good things about all staffs. Really kind and patient.
Stayed 1 night in Jun 2023

10/10 Excellent

Tarek

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was super cute and the customer service was the best from all the hotels I said in Egypt!
Stayed 2 nights in May 2023

10/10 Excellent

Essam

Travelled with partner
Liked: Cleanliness
Great location, Excellent customer service , clean and nicely restored
Stayed 1 night in May 2023

10/10 Excellent

Bernardina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at this hotel. Definitely something different than all the similar chain hotels. The city was a bit disappointing, I was expecting a bit more Mediterranean vibe. The streets were full of garbage, that is cleaned the next morning, but it is very overwhelming if you are not used to that.
Stayed 2 nights in Apr 2023

4/10 Poor

Cynthia

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Beautiful old building with a magnificent view, but impossible to rest because of the street noise. The Internet didn't work half the time. The staff is nice, but don't know how to deal with things.Often no one answers the phone. I didn't mind the charming ancient elevator, but for anyone who has difficulty climbing the stairs, it would be a problem. Good breakfast. amazing romantic rooftop restaurant with spotty service.
Stayed 2 nights in May 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Magnificent building maintaining its old world charm. Superb food in the Sky View restaurant.
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

maureen

Stayed 4 nights in Mar 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were simply wonderful. Attentive service. Nothing was too much trouble. Atmospheric heritage property nicely blending old and modern. Both the dining room and restaurant were unique. You have to stay.
Stayed 2 nights in Feb 2023

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is really great. Old world luxury vibes. The elevator is great. Best breakfast I had in Egypt, although not saying much! The little balcony is cool, with the perfect view of the water. Staff is excellent, super helpful, well trained and courteous although the "security" is hilarious because the metal detector goes off on everyone and they just waive them through, myself included. All of this said - I can still hear the sound of car horns honking a week later. From 430 am to at least 1 am every day. Super, super loud car horns. They need to do a better job of soundproofing the rooms.

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023

6/10 Okay

mohamed

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is worn out with no updates, water heater is not function which not a good thing in winter ... staff on the other hand are very polite.

8/10 Good

Edouard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, problem with wifi

10/10 Excellent

Amir, Boca Raton

Stayed 3 nights in Sep 2022

10/10 Excellent

Sherif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay at Metropole Hotel
The location is Amazing, the service is excellent, the staff is so friendly. it is a recommended stay for all people visiting Alex fog joy and pleasant stay
Stayed 1 night in Sep 2022

10/10 Excellent

Magdi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay
Stayed 2 nights in Sep 2022

6/10 Okay

Ahmed

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall good
Stayed 3 nights in Aug 2022

8/10 Good

Wahib

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and centrally located. Sky view restaurant was excellent!
Stayed 9 nights in Jul 2022

10/10 Excellent

Nathan

Stayed 2 nights in Jul 2022

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The uniqueness of the hotel
Stayed 1 night in Jun 2022

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A one off charmer
This hotel is a real slice of history, a step back into the messy past of the city. OK its not exactly all mod cons but if you want charm right at the heart of the city, this is for you. its a noisy place, steps from the waterfront, steps from the local bazaars and market places. Whats not to love? And of course the rooftop restaurant is your own slice of a travel glossy. the stand out thing though was the friendliness of the staff.... Don't expect western style luxury but enjoy something really rather unique. A one off.
Stayed 2 nights in Apr 2022

8/10 Good

Larissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and friendly staff that took very good care of us and helped us with whatever we needed. The hotel is quite cute and quaint, our room was overlooking the Sea. However, it was a bit disappointing to have the view of a bit of a dirty park in between the hotel and the Sea. Overall experience was good, but the mattress was very soft and not firm at all..it was NOT good at all for someone with back pain. The rooftop restaurant was so nice!! Great view. We had the buffet breakfast up there..it was so peaceful and just beautiful set up. Food was good. Coffee was average.
Stayed 2 nights in Mar 2022

4/10 Poor

Dolly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, historic and well located building with very comfortable rooms and great service. I really recommend it!
Stayed 1 night in Mar 2022

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

Masoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Adel, Louisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a classic. I go there for nostalgia and it has great staff and a wonderful view and location.
Stayed 2 nights in Dec 2021

8/10 Good

Julie, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of this hotel is its biggest attribute. The restaurant on the rooftop is great, food was very good and service excellent. As for the room, it was clean but we were disappointed to get 2 single beds as opposed to 1 double. As it often happens with Expedia reservation, the hotel didn't seem ready for our arrival, struggling to find the booking and then a room. This showed when we arrived to the room and the water was running brown. Unsure if this room had been used for some time. The water ran clear after a few minutes. The beds were clean and comfortable and the bathroom was very clean and a good space. Overall it's a pleasing hotel for its location and restaurant.
Stayed 1 night in Dec 2021

8/10 Good

Bahaa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2021

10/10 Excellent

John, Saint Louis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got the rooms we asked for and Reda, the concierge was excellent and helpful
Stayed 1 night in Oct 2021

10/10 Excellent

James Thomas

Liked: Cleanliness, staff & service
Our room wasn’t booked by Expedia so we had to pay the first night until the lovely staff sorted it out the following morning,
Stayed 6 nights in Oct 2021

8/10 Good

Lamya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Mohamed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Amazing view and a great location - easy access. The service is not optimal and cleanliness is terrible. However a lot of refurbishment in progress with a very unique in location sky lounge, yet service especially in breakfast is not ideal and quality of food is below average.
Stayed 2 nights in Nov 2019

8/10 Good

Bahaa, Canada

Liked: Staff & service, amenities, property conditions & facilities
Location is very unique. Classic old design of the hotel is amazing
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I liked the roof and the view, hated the condition on the room, it’s over priced for its conditions
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a cute hotel!!
Stayed 2 nights in Oct 2019

8/10 Good

Ahmed M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019