2/10 Terrible
Jami
12 Jul, 2018
Disliked: Staff & service
Not satisfied at all
I am an American. I was in Algiers for one day for a meeting at the US Embassy. My flight was the following day. My husband and I were only staying one day. Upon arrival, I was allowed to check on early, which was perfect so I could drop my luggage in the room before my meeting. When I returned from my meeting I proceeded to the room changed clothes and headed to the pool. I was approached and ask to supply my marriage license. Obviously, I didn’t have it and it was in the USA. I booked my room with Travelocity. There wasn’t any mention of needing this document. The staff was not very friendly about the situation. I was informed that I needed the document to stay there and that illegal relationships weren’t accepted. (WHAT!?) I felt very uncomfortable with the whole situation. I was very upset with New Day AND Travelocity. I left the hotel and made arrangements to stay somewhere else. when I requested a refund since I wouldn’t be staying the hotel’s reply was....oh there is no problem. You can stay after we were treated like criminals. They refused to refund my money thought I had no idea about their marriage license policy. we do not carry around our marriage licenses in America and you don’t need to supply it to go on vacation or reserve accommodations. I chose this hotel because they boosted of multilingual staff. I thought maybe they had experience with international visitors, but the hotel staff weren’t very understanding of our cultural differences.
Jami
Stayed 1 night in Jul 2018