"Oh boy, where do I start?
1. Check in was a fiasco. We specified non-handicap room when we booked. The first room that Fernando, the staff who checked us in, gave us, was of course, handicap. When we complained, he gave us another room, which is again, handicap. We complained again and he offered us a non-handicap room but it would be bigger, according to him so there will be an upgrade charge of 15 euros per night. We said yes but the room was next to a door being constructed and dust was all over, from the door handle to the floors. Worse, the room was not made. We have photos to prove. Rosa of housekeeping told us another room, same size that we booked, is available. We finally got the room that we paid for. Since the suggested upgrade did not happen, I specifically told Fernando that we should not incur added charge and he said he will make sure. When we checked out, guess what, the hotel was charging us for the upgrade. What??? When we told them what happened, they relented.
2. Staff was incompetent, specifically Fernando. Because of the check-in fiasco, he promised to send us a bottle of wine. We stayed 3 nights, but did we get the wine? NO!
3. Property was not clean. On day 2, ants started coming out of our sink. We have photos to prove.
4. Amenities were useless. Everything--- pool, sauna, spa, closes at 6 PM. There's a tub but no stopper so it's useless. Don't get fooled by this hotel's glitzy photos and ads. This hotel overpromises but severely underdelivers."
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