We were very glad of the counter staff at New Chitose airport on our return trip! We made a mistake on the flight booking. Supposed to take a transit at Narita airport back to singapore but flight from chitose was booked wrongly to land at Hanade instead! With this, we sure will miss our flight from Narita to Singapore! But the helpful staff saw the anxiety in us and proposed to help us change our domestic flight from chitose to Narita instead! We are really glad and happy with her help!! Sadly we forgotten to take down her name.