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Reviews of The Cookie Jar

3.5 out of 5
The Cookie Jar
12 Bailiffgate, Alnwick, England

Reviews

9.8

Exceptional

Rating 10 - Excellent. 88 out of 103 reviews" "
Rating 8 - Good. 14 out of 103 reviews" "
Rating 6 - Okay. 0 out of 103 reviews" "
Rating 4 - Poor. 1 out of 103 reviews" "
Rating 2 - Terrible. 0 out of 103 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cookie jar is excellent. My wife and I throughly enjoyed our stay here!
Stayed 1 night in Feb 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely, the room great ,apart from having to go out down to ground floor from second floor for milk, also a mat by room door would be useful, had to enter with dirty shoes. Also maybe a few more draws as some of the furniture not suitable for storage.
Stayed 3 nights in Feb 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to breakfast we have been made most welcome by the friendly attentive staff. We were upgraded on arrival to the Holy Island room which is one of the nicest rooms we have stayed in. Will definitely look to come back possibly in the summer to enjoy the garden/ patio area.
Stayed 1 night in Jan 2024
Response from Izzy on 25 Jan,2024
We're absolutely delighted to hear about your recent stay with us! It's fantastic to know that you felt welcomed by our friendly and attentive staff from the moment you arrived.The Holy Island room is indeed a gem, and we're thrilled that you found it to be one of your favorite places to stay.We'd love to have you back, especially in the summer when you can fully enjoy our garden and patio area. If there's anything specific you'd like to experience during your next visit, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with very friendly staff.
Stayed 2 nights in Jan 2024
Response from Izzy on 25 Jan,2024
Thank you for your kind words! We're thrilled to hear that you found our hotel lovely and our staff very friendly.We hope to have the pleasure of welcoming you back soon. If there's anything special you'd like to experience during your next visit, please feel free to share it with us.Warm regards,

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
Christmas tree in our room, fresh cookies everyday, lovely staff and an excellent location- stay here
Stayed 3 nights in Dec 2023
Response from Izzy on 6 Jan,2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and had such a positive experience at our hotel during the holiday season.It's great to know that you appreciated the Christmas tree in your room, the daily supply of fresh cookies, and our lovely staff. We look forward to welcoming you back in the future, and if there's anything specific you'd like for your next visit, please feel free to let us know.

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
What a beautiful hotel , the decor is done to a very high standard. Such a great find !! It’s in a good location for walking distance to everything. Breakfast was to a high standard!!
Stayed 1 night in Dec 2023
Response from Izzy on 29 Dec,2023
Thank you for your glowing review! We're so glad to hear that you found our hotel beautiful. We take great pride in creating a welcoming environment for our guests. We're also pleased to hear that you enjoyed our high-quality breakfast.We hope to have the pleasure of welcoming you back soon.Warm regards,

8/10 Good

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Excellent location lovely old building been kept in great condition and maintained well. decorations throughout are to a very high standard nice to see. Staff were excellent and treated us very well. Room was lovely with all the expected accessories and a wonderful walk in shower. Tv that had all the latest apps included. Would love to give it a 5* but feel the dog friendly bit should be explained in a bit more detail ie only allowed in your room not in any other room resulting in us having to have breakfast on own own. Also great to see the existing sash windows been refurbished and working well but on a windy night like last night they rattled so much i ended up putting cardboard wedged in to stop them rattling, small sash window wedges would be handy to stop this . But loved the stay
Stayed 1 night in Dec 2023
Response from Izzy on 28 Dec,2023
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our excellent location in a beautifully maintained old building, the high-quality decor, and the attentive service from our staff. It's great to know that your room met your expectations with its amenities and the walk-in shower, as well as the modern TV.We appreciate your valuable input regarding our dog-friendly policy and the rattling sash windows. We apologize for any inconvenience you experienced during your stay.We hope to have the pleasure of welcoming you back in the future to provide an even better experience.Warm regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goswick
A very warm welcome, the staff were very attentive.
Stayed 1 night in Dec 2023
Response from Izzy on 15 Dec,2023
Thank you for taking the time to share your experience with us! We're delighted to hear that you received a warm welcome and found our staff to be attentive. We look forward to welcoming you back soon!Warm regards,

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Izzy on 2 Jan,2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and had such a positive experience at our hotel. It's great to know that you appreciated the Christmas tree in your room, the daily supply of fresh cookies, and our lovely staff. We look forward to welcoming you back in the future, and if there's anything specific you'd like for your next visit, please feel free to let us know.Warmest regards,

10/10 Excellent

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic excellent quality service, room & food. Nothing seemed to be too much trouble, friendly & welcoming. Would definitely go back
Stayed 2 nights in Nov 2023
Response from Izzy on 15 Dec,2023
Thank you for your fantastic review! It's great to hear that you enjoyed excellent quality service, a comfortable room, and delicious food during your stay. Our team takes pride in going the extra mile to make our guests feel welcome and appreciated. We will hopefully welcome you back soon. Warm regards,

10/10 Excellent

Robert

Travelled with partner
Very clean and comfortable, in a unique style.
Stayed 3 nights in Nov 2023
Response from The Cookie Jar on 3 Dec,2023
Hello Robert,Thank you for taking the time to give us a rating and a lovely review.We really appreciate your kind comments.Look forward to welcoming you for future stays.Kind regardsCelie

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely decor with interesting, whimsical touches. Our room was large and comfortable, although we found it a bit airless unless the window was open. Breakfast was ok, although cooked items were disappointing. Staff were all very nice, and location is good.
Stayed 2 nights in Nov 2023
Response from Cookie Jar on 15 Nov,2023
Good morning David,Thank you for taking the time to review and rate us. Really appreciate your kind comments about the hotel and staff.Our apologies that breakfast was disappointing. This is something that we are now reviewing and working to improve with the kitchen team.Hope to host you again for future stays.Kind regardsCelie

10/10 Excellent

Tracey

Lovely hotel great location and staff very friendly and helpful.
Stayed 2 nights in Nov 2023
Response from Cookie Jar on 15 Nov,2023
Good morning Tracey,Thank you so much for your review and rating it really is appreciated!Look forward to hosting you again perhaps in the future.Kind regards Celie

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Izzy on 10 Nov,2023
Thank you so much for your rating of The Cookie Jar.We hope to see you again for future stays.

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and Comfy Place
What a great place to stay. Had an amazing breakfast included with our room. Right across the street from the castle. You even get free cookies in your room when you arrive. Great touch.
Stayed 1 night in Oct 2023
Response from Cookie Jar Team on 19 Oct,2023
Thank you so much for taking the time to review The Cookie Jar Hotel. We are so pleased you enjoyed your stay with us.We hope to host you for stays in the future.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Debbie on 19 Sept,2023
Thank you for awarding us full marks - delighted you enjoyed your stay and hopefully we will see you again.Debbie

10/10 Excellent

Peter

Stayed 2 nights in Sep 2023
Response from Cookie Jar Team on 19 Oct,2023
Thank you so much for your rating of The Cookie Jar.We hope to see you again for future stays.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, a bit expensive
Check in was friendly and efficient. Our room was quite small with a small en-suite shower room. The shower worked well. The room was a little stuffy as the window was restricted to a small opening. The service in the onsite Brasserie was friendly but the service was too fast, almost no gap between the starter and the main. The food itself was OK, the duck was over cooked but under rendered and lacking sauce. The pork was also missing a sauce and the veg wasn't properly drained. Breakfast was good The location is perfect for visiting the castle and gardens
Stayed 1 night in Aug 2023
Response from Debbie on 19 Sept,2023
Thank you for taking the time to write - I am sorry that your stay with us was not perfect. Sadly due to Health and Safety legislation, we are restricted as to how much we are allowed to open our windows - I understand that in the hot weather, our smaller rooms can be warm.I am sorry that you did not enjoy your experience in our Bistro - if only you had identified the issues on the night, we would have, with pleasure, replaced the dishes in question.Hopefully you may come back and see us againDebbie

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Located right by the town and the castle with friendly staff and good food
Stayed 1 night in Aug 2023
Response from DEbbie on 19 Sept,2023
Thank you for awarding us 5 out of 5 - we hope to see you again Debbie

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply superb.
It would be extremely difficult to find a better hotel than this anywhere or at any price. The rooms are fantastic as are all the public areas. The food is superb and the location is right in the centre of Alnwick by the entrance to the castle. Lastly the staff. Well, excellent doesn’t cover it. Without exception they were brilliant, friendly and helpful. It is not often you get a hug from hotel staff when leaving!
Stayed 7 nights in Jul 2023
Response from Debbie on 19 Sept,2023
Thank you for awarding us such a great review - I am delighted that you enjoyed your stay with us - also for your kind comments relating to the team.Hopefully we will see you again Debbie

10/10 Excellent

Patricia

Travelled with partner
Liked: Amenities
Absolutely stunning property, exceptionally clean, fabulous bistro, wonderful staff, thank you.
Stayed 1 night in Aug 2023
Response from Cookie Jar on 7 Aug,2023
Hello Patricia,Thank you so much for taking the time to write your review and with such kind comments.We are so appreciative and hope to welcome you back in the future!

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attention to detail
Fantastic - great attention to detail and best food in the area
Stayed 2 nights in Jun 2023
Response from Debbie on 3 Jul,2023
Delighted to read you enjoyed your say with us at the Cookie Jar - Chef is super pleased with your feedback.We will hopefully see you again.Thank you for taking the time to write.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Individual styled rooms. Very friendly and helpful staff. Nothing to dislike.
Stayed 4 nights in Jun 2023
Response from CJ on 13 Jun,2023
Hey William,Thank you so much for taking the time to review your stay. We are grateful for your kind comments and hopefully look forward to hosting you again in the future!Kind regardsCookie Jar

10/10 Excellent

Adetoun

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Debbie on 3 Jul,2023
Thank you for awarding us 10 out of 10 - I am pleased you enjoyed your stay with us at the Cookie Jar.RegardsDebbie

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, staff helpful and friendly and the breakfast was really nice.
Stayed 1 night in May 2023
Response from Caitlin on 2 Jun,2023
Thank you for taking the time to give us your feedback-We are so pleased that you found our staff helpful and friendly, everyone is filled with lots of knowledge which comes in very handy if guests need recommendations or help with anything, being friendly is something that we love, as we want to make your stay the best we can. we are delighted that you enjoyed the breakfasts that we have to offer. We hope that you enjoyed your stay with us that much that you may be tempted to come back again soon.Thank you Caitlin

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent premises and staff. Very friendly. 5 star breakfast.
Stayed 2 nights in May 2023
Response from Caitlin on 2 Jun,2023
Thank you for taking time to give us your feedback, we are delighted that you enjoyed your breakfast with us. We are glad that you thought the hotel and the staff were excellent and hope that you may be tempted to come back again soon.Thank youCaitlin

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Faultless!
Stayed 2 nights in May 2023
Response from Debbie on 23 May,2023
Thank you - wowsy!!Delighted you loved us!Hopefully we will see you again

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
This was our second time at The Cookie Jar and I think we grew even fonder of it than last time. It is just a very special place to stay, with incredibly attentive, confident staff and every detail thought through. This is a gem in a beautiful, historic town - not to be missed!
Stayed 3 nights in May 2023
Response from Debbie on 23 May,2023
Thank you for taking the time to write - and delighted to read that your return visit lived up to expectation.Your kind comments are most appreciated and hopefully we will see you again.Best wishesDebbie

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful!
One of Alnwick’s best kept secrets, what a gem! Gorgeous boutique hotel with beautiful touches and outstanding staff. Food is stunning and the friendly relaxed atmosphere is perfect. We stayed for our wedding anniversary and it was such a treat. Cocktails were excellent too.
Stayed 1 night in Apr 2023
Response from Debbie on 4 May,2023
Delighted to read how much you enjoyed your stay with us at the Cookie Jar - hopefully we will see you at the same time next year.RegardsDebbie

8/10 Good

Lillian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and very competent at their work.
Stayed 1 night in Apr 2023
Response from Debbie on 1 May,2023
Thank you for taking the time to write a review - delighted you enjoyed your stay with us.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choices on the menu for evening meal could have been better, steak and lamb had been removed from last menu and we were a bit disappointed I had the chicken and lentils and it had very little flavour. The staff were very good and the Cookie Jar Alnwick is a lovely hotel just tweak the menu a bit please.
Stayed 1 night in Mar 2023
Response from Debbie on 27 Mar,2023
Thank you for taking the time to write - I am pleased that overall you enjoyed your stay with us at the Cookie Jar.I am sorry to read that you were disappointed in our menu choice - the menu that you saw online is indeed a sample menu - it was not that the steak and lamb had been removed. Our menu changes weekly - going forward, we need to make it 100% clear that the menu on our website is only an illustration of what we do.Hopefully we will see you again.RegardsDebbie

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay here this weekend. It was the attention to detail for us. The fresh milk for tea and coffee and proper mugs! The fresh cookies, the toiletries! The food in the bistro and those croissants. Staff were amazing also. What a gem of a hotel!
Stayed 2 nights in Feb 2023
Response from Debbie on 27 Mar,2023
Thank you for taking the time to write such delightful comments - I am pleased to read that you enjoyed your stay with us.Hopefully we will see you again.RegardsDebbie

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Debbie on 9 Jan,2023
Thank you for awarding us a review of 10 out of 10 - so pleased you enjoyed your visit and stay with us.Hopefully we will see you againRegards

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with friendly service.
Stayed 1 night in Dec 2022
Response from Debbie on 9 Jan,2023
Thank you - delighted you enjoyed your stay with us at the Cookie Jar.Hopefullly you will visit us again.

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Northumberland Hotel
Very comfortable. Great breakfast, all furnishings were stylish, and hotel was spotless
Stayed 1 night in Nov 2022
Response from Debbie Cook on 29 Nov,2022
Thank you - delighted that you enjoyed your stay

10/10 Excellent

Sarah

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

William

Stayed 1 night in Oct 2022
Response from Debbie on 2 Nov,2022
Delighted that you have awarded us 10 out of 10 - really pleased that you enjoyed your stay with us.Hopefully we will see you again RegardsDebbie

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Debbie on 31 Oct,2022
Thank you for taking the time to review the Cookie Jar. I am pleased that you enjoyed your stay with us.

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very enjoyable short stay.
The stay of two nights was excellent. All as anticipated in all areas. We were sorry that the room was not available for further subsequent nights.
Stayed 2 nights in Sep 2022
Response from Debbie on 29 Sept,2022
Delighted to read that you enjoyed your stay with us - hopefully we will see you again.RegardsDebbie

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from DEbbie on 29 Sept,2022
Thank you for taking the time to write a review - I am pleased you have enjoyed your stay. Would be keen to know why you awarded us only 8.....I would be delighted to hear back from you RegardsDebbie

10/10 Excellent

Andrew

Stayed 1 night in Sep 2022

10/10 Excellent

Suzanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Debbie on 18 Sept,2022
Thank you for taking the time to review - delighted you have enjoyed your stay with us.RegardsDebbie

10/10 Excellent

Jessica

Stayed 1 night in Aug 2022
Response from Debbie on 18 Aug,2022
Good Evening Delighted you enjoyed your stay with us at the Cookie Jar - thank you for taking the time to award us 10 out of 10 Hopefully we will see you again Debbie

8/10 Good

N L M

Stayed 1 night in Jun 2022
Response from Debbie on 29 Jun,2022
Thank you for your review - we hope to see you again.

10/10 Excellent

ANNIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it. Fabulous location Attentive staff Lovely room
Stayed 1 night in May 2022
Response from Debbie on 29 Jun,2022
Great - I am pleased you enjoyed your stay Thank you for taking the time to review the Cookie Jar.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STUNNING PROPERTY IN BEAUTIFUL TOWN
The Cookie Jar is an exceptional small hotel with the most beautiful decor, fabulous rooms and lovely staff. The restaurant was sadly closed but it gave us a chance to visit the lovel ytown of Alnwick.
Stayed 1 night in Feb 2022
Response from Debbie Cook on 2 Mar,2022
Delighted to read how much you enjoyed your stay with us and that you found the team to be helpful. Hopefully we will see you again. Regards Debbie

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in great location next to the castle. Fabulous food and service.
Stayed 2 nights in Feb 2022
Response from Debbie Cook on 2 Mar,2022
Thank you for taking the time to write - I am pleased that you enjoyed your stay at the Cookie Jar and also enjoyed your dining experience. Regards Debbie

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday trip
Had been for an evening meal in the past and had been excellent so decided to have an overnight stay as a birthday treat for my partner, the cookie jar excelled in every way,beautiful interior , we’ll be returning, can’t commend it highly enough,
Stayed 1 night in Dec 2021
Response from Debbie on 4 Jan,2022
Good Evening - Thank you for taking the time to write. Delighted you enjoyed both your dinner on the first visit and also your overnight stay. Hopefully we will see you again soon Debbie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from DEbbie on 23 Nov,2021
Delighted to read that you enjoyed your stay - we will hopefully see you again

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Debbie Cook on 6 Nov,2021
Thank you for awarding us 10 out of 10 - delighted you enjoyed our stay with us. We look forward to welcoming you back to the Cookie Jar