Alpe Ostafa-Colle Sarezza II Ski Lift

Room was cleaned. Entrance door locked us out, trying to open it proved difficult and the assistance of a strong shoulder. Breakfast eggs were terrible and worse the service. Either they are short handed or don’t care. Same applies for the bar and service. When my adult sons with his wife joined us nobody asked what they would like to drink or eat. Made a claim to the manager he wanted to dismiss it by only charging us for the coffee. Definitely will not use this hotel even if they paid me.

Pros- very helpful staff, excellent location, clean rooms. Elena on reception staff was excellent at helping with transport and advising on local points of interest, concierge Arriana was excellent at giving tips on local points of interest. Cons- no milk given in the rooms, kettle would be better than nespresso machine for tea drinkers. Overall a very pleasant stay with only minor recommendations. Staff cannot be faulted- they were amazing.