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"Right from the friendly welcome by Tom, my stay was fantastic. I was travelling myself with 2 young children for a family funeral in the area. All the staff were friendly and very good with the children. They were made to feel very welcome by all the staff. We enjoyed a meal in the evening. Good choice for adults and children. We also all enjoyed the buffet breakfast too. "

"Lovely hotel. Good food, very friendly, very clean. What more could you want……"

"Regular guest. Good as ever"

"It is just a fantastic, relaxing venue that is a delight to stay in. The food was lovely and service was great all round."

"Great room at a great price "

"Very slick check-in with staff who clearly know their job, are all over the systems and clearly want you to have the best stay possible. Robes and slippers are available to use if visiting the pool or spa. Spacious, quiet room with tea/coffee making facilities and quality toiletries. Choice of pillows and large comfortable bed. We ate in the restaurant both evenings. The food choice was wide, well cooked and presented invitingly. However, the waitress who served us both evenings obviously knew “the drill” of her role, but in reality was far from assisting you to have a positive dining experience. She was going through the motions and really gave the impression that she did not want to be there. She did neither take nor act on criticisms seriously, appearing not to care if you enjoyed your dining experience or not. She chewed , presumably, gum throughout the service and was extremely sullen at all times. This is a very comfortable hotel and gives very good value for money."

"Lovely hotel in a great location, the staff were all friendly and welcoming. The restaurant was good with a wide varied menu and the buffet breakfast was excellent."

"Very welcoming staff, who went out of their way to accommodate us with a late check-in and check out. My children really enjoyed our stay in this cosy hotel in Carlisle! "

"The castle and castle tour was great. The room and building was the real castle. Dinner was very fancy. We loved our stay. "